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Salesforce Commerce Cloud REVIEW

eCommerce Software

11 user reviews
USER SATISFACTION 99%
OUR SCORE 8.8

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud combines functionalities for e-commerce, online store and mobile-first POS, order management as well as predictive intelligence under one platform. Its features are organized into three categories — experience, operations, and intelligence.

Its experience capabilities lets you manage your products, pricing, promotions, and content to boost customer engagement. In operational aspects, you’ll be able to provide key functionalities over multiple channels, linking together your back-office with order fulfillment. Meanwhile, its intelligence features provides data-based insights to guide personal customer interaction and business decisions. All together, these capabilities power cross-channel commerce across all stages from online shopping to order fulfillment and customer service.

Commerce Cloud offers a full range of capabilities and is driven by a prsonalization and shared promotion engine that gives you one perspective of commerce data on prices, products, orders, and customers. Featuring a multi-tenant architecture, this app has a proven track record of security and reliability.

Overview of Salesforce Commerce Cloud Benefits

Salesforce Commerce Cloud is an ecommerce platform designed to help you grow your brand and convert more customers faster. Here are the platform’s top benefits:

Faster Time to Value

Commerce Cloud creates a faster path between your ideas and execution. First, business users do not have to worry about whether the infrastructure is ready to support their initiatives. Because cloud readiness is never an issue, they can launch new sites or execute promotions in days or hours, not months. Role-based, intuitive user interfaces empower the business user with control over the brand experience and site functionality — all with minimal IT involvement, as the cloud automatically scales and supports whatever they have planned. This frees your IT department to focus on driving innovation and strategic initiatives instead of supporting infrastructure and implementing upgrades. By empowering your users in these ways, you empower your business with tremendous agility.

Seamless and Continuous Innovation

Salesforce Commerce Cloud eliminates the barriers to innovation that are common with legacy commerce solutions, empowering you to keep pace with today’s dynamic market and evolving customer needs. The app is seamlessly upgraded up to eight times a year, delivering new features and enhancements without disrupting your day-to-day operations. Its open architecture enables you to build your own unique capabilities without compromising the cloud upgrade path. The vendor makes it easy for you to connect to your choice of third-party technologies through pre-built integrations that are resistant to breakage when upgrades occur.

Supportive Community

Working with Salesforce Commerce Cloud you become part of a large, vibrant community that functions as a source of fresh ideas and insights. Due the fact that this app is built on multi-tenant cloud architecture, all users run it on a single code base using the same version of the software. This makes it easy to share innovation and ideas across the vibrant user community. You also benefit from the intelligence harnessed by the cloud. Because every customer’s shopper interactions run through the Commerce Cloud, the vendor continuously builds a rich behavioral data set that can be used in aggregate as a benchmarking tool to drive continuous improvement. Your ability to tap into the knowledge and experience of this collaborative community creates a powerful network effect to drive your own innovation.

Shared Revenue Model

The Salesforce Commerce Cloud business model is based on shared success, which means the vendor is fully vested in helping you grow and ensuring you succeed. They offer insights based on data and results pulled from across their entire user set, and their Customer Success Management and Optimization & Growth teams are at your service to provide the advice and support you need to succeed.

Overview of Salesforce Commerce Cloud Features

  • Social integrations
  • In-store extensions
  • 360 engagement with Sales, Service, Marketing and Community Clouds
  • Lightning Platform development
  • Customer and segment catalog entitlements
  • Multisite management
  • RESTful APIs with componentized services
  • Multisite management
  • Order on-behalf from sales and service
  • Split shipments across multiple locations
  • Content management
  • Cart and checkout
  • Merchandising and marketing tools
  • Budget and buying authority
  • Multi-account and contract ordering
  • Responsive mobile design
  • Site search
  • Product management
  • Commerce Cloud Endless Aisle
  • Quick order and reorder templates
  • Full-featured reference application
  • Guided navigation
  • Full development platform with RESTful APIs
  • Multiple payment methods including PO
  • Customer segmentation
  • Localization
  • Native targeting and A/B testing
  • AI-powered personalization
  • Customer and segment specific pricing
  • Catalog management
  • Campaigns management
  • Search engine optimization
  • Personal themes
  • Targeted promotion management
  • Pricing management
  • Real-time Dashboards & Reports
  • One-touch payment options

Useful Salesforce Commerce Cloud Resources

Salesforce Commerce Cloud Position In Our Categories

Position of Salesforce Commerce Cloud in our main categories:

50

Salesforce Commerce Cloud is one of the top 50 eCommerce Softwareproducts

Top
100

Salesforce Commerce Cloud is one of the 100 Sales Softwareproducts

50

Salesforce Commerce Cloud is one of the 50
eCommerce Software products

100

Salesforce Commerce Cloud is one of the 100
Sales Software products


Salesforce Commerce Cloud is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#11 Sales Management Software#18
Category:Position:
POS Software#11
Sales Management Software#18

Each company has different needs and requires an application that can be customized for their size, kind of workers and customers, and the particular industry they are in. For these reasons, no software can offer perfect tools out-of-the-box. When you look for a software app, first be sure what you want it for. Read some Salesforce Commerce Cloud reviews and ask yourself do you desire basic features or do you want complex features? Are there any industry-specific features that you are seeking? Find the answers to these queries to aid your search. There are multiple factors that you need to mull over and these include your finances, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the platform that offers all that you want to boost your company effectiveness and productivity.

How Much Does Salesforce Commerce Cloud Cost?

Salesforce Commerce Cloud Pricing Plans:
Free trial
Salesforce B2C Commerce
Contact vendor
Salesforce B2B Commerce
Contact vendor

Salesforce Commerce Cloud comes in two pricing editions: Salesforce B2C Commerce and Salesforce B2B Commerce. You can choose from the options depending on your needs and contact the vendor for pricing information.

User Satisfaction

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Commerce Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Commerce Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

209

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Salesforce Commerce Cloud pricing details?

Salesforce Commerce Cloud Pricing Plans:
Free trial
Salesforce B2C Commerce
Contact vendor
Salesforce B2B Commerce
Contact vendor

Salesforce Commerce Cloud comes in two pricing editions: Salesforce B2C Commerce and Salesforce B2B Commerce. You can choose from the options depending on your needs and contact the vendor for pricing information.

What integrations are available for Salesforce Commerce Cloud?

Salesforce Commerce Cloud connects with apps and third-party systems in Salesforce’s AppExchange.

User reviews


User reviews in total: 11

3
7
1
0
0

Average Rating:

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The most favorable review

Lucia

3 months ago


Pros: The platform’s integrated solutions allow us to work more efficiently and to increase the value of every part of the customer file cycle. Also, its analytics and reporting functions allows us to expand our campaign capacity and to increase our profit as well.

Cons: Sometimes the app is not accessible and I think that this is because that SF has own maintenance schedule and it runs on its own cloud server.

The least favorable review

Ethel

12 months ago


Pros: I like how dynamic this software is and I have to say that it offers great tools and it provdes specific details that are highly useful for running and managing our businesses. It salesforce product and this means that there are lot of integrations within.

Cons: In the beginning while it was Demandware we had issues with the implementations and to cleand data because of the implemention itself. Now, everything is simplified when it became Salesforce product.

Published 3 months ago
Verified
user
The platform’s integrated solutions allow us to work more efficiently and to increase the value of every part of the customer file cycle. Also, its analytics and...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
This is well-integrated platform and the payment method of this software is great because it...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
With SALESFORCE COMMERCE CLOUD solution we can better manage our e-commerce businesses with small-sized team and without limiting our capabilities. The tool is reliable...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Salesforce Commerce Cloud provides options for interaction within the platform and we are able to keep up-to dat on everything that’s going on into the company.



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Salesforce commerce paltform offers great analytics and reporting function and it is great tool to expand our overall productivity. We love using this software for...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I’m using SF Commerce Cloud solution daily, at first this wasn’t simple tool to manage and work with. Now we can push the platform and apply new capabilities. Also, I...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
Salesforce e-commerce cloud has an easy to use interface and it makes perfect business partner. It allows me to scale globally and to build my business strategies to...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
With custom site preferences we can easily build new features for a site and let our customers to decide whether they want to enable it for their site or to go without...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
Salesforce Commerce Cloud is great platform that provides great infrastructure and software foundation for building e-shop. You can get quickly to the market and start...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
One of the best thing about this software is that it is easy configurable and easy to use, it can be used by almost everyone it requires little learning. I like all its...



What do you think about this review? Great Poor

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