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Salesforce Commerce Cloud REVIEW

eCommerce Software

11 user reviews
USER SATISFACTION 99%
OUR SCORE 8.8

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud is a tool that brings together digital commerce, mobile-first point of sale (POS) and store operations, predictive intelligence, and order management. It unifies the customer experience and streamlines commerce operations from purchase to fulfillment to post-sale service.

Commerce Cloud’s features are organized into three categories — experience, operations, and intelligence. Experience capabilities enable you to orchestrate content, products, promotions, and pricing to engage customers. Operations capabilities help you extend core functions across all channels, connecting order fulfillment and back-office functions. Intelligence capabilities enhance your ability to be data-driven with business insights and customer personalization. Together, these capabilities power commerce across all channels — mobile, web, kiosk, store, call center and others — and from shopping to fulfillment to post-sale service.

Commerce Cloud offers a full range of capabilities and is powered by a shared promotion and personalization engine, so that you get a single view of commerce data such as customers, orders, products, and prices. Featuring a multi-tenant architecture, this app has a proven track record of security and reliability.

Overview of Salesforce Commerce Cloud Benefits

Faster Time to Value

Commerce Cloud creates a faster path between your ideas and execution. First, business users do not have to worry about whether the infrastructure is ready to support their initiatives. Because cloud readiness is never an issue, they can launch new sites or execute promotions in days or hours, not months. Role-based, intuitive user interfaces empower the business user with control over the brand experience and site functionality — all with minimal IT involvement, as the cloud automatically scales and supports whatever they have planned. This frees your IT department to focus on driving innovation and strategic initiatives instead of supporting infrastructure and implementing upgrades. By empowering your users in these ways, you empower your business with tremendous agility.

Seamless and Continuous Innovation

Salesforce Commerce Cloud eliminates the barriers to innovation that are common with legacy commerce solutions, empowering you to keep pace with today’s dynamic market and evolving customer needs. The app is seamlessly upgraded up to eight times a year, delivering new features and enhancements without disrupting your day-to-day operations. Its open architecture enables you to build your own unique capabilities without compromising the cloud upgrade path. The vendor makes it easy for you to connect to your choice of third-party technologies through pre-built integrations that are resistant to breakage when upgrades occur.

Supportive Community

Working with Salesforce Commerce Cloud you become part of a large, vibrant community that functions as a source of fresh ideas and insights. Due the fact that this app is built on multi-tenant cloud architecture, all users run it on a single code base using the same version of the software. This makes it easy to share innovation and ideas across the vibrant user community. You also benefit from the intelligence harnessed by the cloud. Because every customer’s shopper interactions run through the Commerce Cloud, the vendor continuously builds a rich behavioral data set that can be used in aggregate as a benchmarking tool to drive continuous improvement. Your ability to tap into the knowledge and experience of this collaborative community creates a powerful network effect to drive your own innovation.

Shared Revenue Model

The Salesforce Commerce Cloud business model is based on shared success, which means the vendor is fully vested in helping you grow and ensuring you succeed. They offer insights based on data and results pulled from across their entire user set, and their Customer Success Management and Optimization & Growth teams are at your service to provide the advice and support you need to succeed.

Overview of Salesforce Commerce Cloud Features

  • Central Customer Management
  • Channel Management
  • Connect Consumers to Products
  • Continuous Innovation
  • eCommerce
  • Manage Product-level Inventory Availability
  • Publish and Syndicate Relevant Content
  • Scalable, Secure and Reliable
  • Speed and Agility
  • Superior Growth, Superior Economics

Useful Salesforce Commerce Cloud Resources

Salesforce Commerce Cloud Position In Our Categories

Position of Salesforce Commerce Cloud in our main categories:

50

Salesforce Commerce Cloud is one of the top 50 eCommerce Software products

50

Salesforce Commerce Cloud is one of the top 50 Sales Software products

50

Salesforce Commerce Cloud is one of the top 50
eCommerce Software products

50

Salesforce Commerce Cloud is one of the top 50
Sales Software products


Salesforce Commerce Cloud is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#7 Sales Management Software#14
Category:Position:
POS Software#7
Sales Management Software#14

Since each enterprise has particular business wants, it is prudent for them to refrain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such a platform even among widely used software applications. The smart thing to do would be to catalog the various essential aspects that need consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Salesforce Commerce Cloud reviews and look into each of the other apps in your shortlist in detail. Such comprehensive groundwork can make sure you discard ill-fitting systems and zero in on the system that presents all the elements you need for business success.

How Much Does Salesforce Commerce Cloud Cost?

Salesforce Commerce Cloud Pricing Plans:

Salesforce Commerce Cloud pricing is available only on quote basis. Contact the company to obtain more detailed enterprise pricing information.

User Satisfaction

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Commerce Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Commerce Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

209

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • China
  • Japan
  • France
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING

Salesforce Commerce Cloud User Reviews

What are Salesforce Commerce Cloud pricing details?

Salesforce Commerce Cloud Pricing Plans:

Salesforce Commerce Cloud pricing is available only on quote basis. Contact the company to obtain more detailed enterprise pricing information.

What integrations are available for Salesforce Commerce Cloud?

No information available

 

User reviews


User reviews in total: 11

3
7
1
0
0

Average Rating:

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The most favorable review

Nellie M.

1 week ago


Pros:
Salesforce e-commerce cloud has an easy to use interface and it makes perfect business partner. It allows me to scale globally and to build my business strategies to other countries. It allows me to create almost everything and I like that it offers lot of languages generated.

Cons:
The tool is bit pricy, but in my experience it’s worth every penny.

The least favorable review

Ethel A.

1 week ago


Pros:
I like how dynamic this software is and I have to say that it offers great tools and it provdes specific details that are highly useful for running and managing our businesses. It salesforce product and this means that there are lot of integrations within.

Cons:
In the beginning while it was Demandware we had issues with the implementations and to cleand data because of the implemention itself. Now, everything is simplified when it became Salesforce product.

Published 1 week ago
Verified
user
Salesforce e-commerce cloud has an easy to use interface and it makes perfect business partner. It allows me to scale globally and to build my business strategies to...



What do you think about this review? Great Poor
Published 1 week ago
Verified
user
I like how dynamic this software is and I have to say that it offers great tools and it provdes specific details that are highly useful for running and managing our...



What do you think about this review? Great Poor
Published 1 week ago
Verified
user
With custom site preferences we can easily build new features for a site and let our customers to decide whether they want to enable it for their site or to go without...



What do you think about this review? Great Poor
Published 1 week ago
Verified
user
One of the best thing about this software is that it is easy configurable and easy to use, it can be used by almost everyone it requires little learning. I like all its...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
Salesforce commerce paltform offers great analytics and reporting function and it is great tool to expand our overall productivity. We love using this software for...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
Salesforce Commerce Cloud provides options for interaction within the platform and we are able to keep up-to dat on everything that’s going on into the company.



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
The platform’s integrated solutions allow us to work more efficiently and to increase the value of every part of the customer file cycle. Also, its analytics and...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
Salesforce Commerce Cloud is great platform that provides great infrastructure and software foundation for building e-shop. You can get quickly to the market and start...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
With SALESFORCE COMMERCE CLOUD solution we can better manage our e-commerce businesses with small-sized team and without limiting our capabilities. The tool is reliable...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
I’m using SF Commerce Cloud solution daily, at first this wasn’t simple tool to manage and work with. Now we can push the platform and apply new capabilities. Also, I...



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