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Salesforce Commerce Cloud Review

Salesforce Commerce Cloud
Our score: 8.8 User satisfaction: 99%

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud combines functionalities for e-commerce, online store and mobile-first POS, order management as well as predictive intelligence under one platform. Its features are organized into three categories — experience, operations, and intelligence.

Its experience capabilities lets you manage your products, pricing, promotions, and content to boost customer engagement. In operational aspects, you’ll be able to provide key functionalities over multiple channels, linking together your back-office with order fulfillment. Meanwhile, its intelligence features provides data-based insights to guide personal customer interaction and business decisions. All together, these capabilities power cross-channel commerce across all stages from online shopping to order fulfillment and customer service.

Commerce Cloud offers a full range of capabilities and is driven by a prsonalization and shared promotion engine that gives you one perspective of commerce data on prices, products, orders, and customers. Featuring a multi-tenant architecture, this app has a proven track record of security and reliability.

Overview of Salesforce Commerce Cloud Benefits

Salesforce Commerce Cloud is an ecommerce platform designed to help you grow your brand and convert more customers faster. Here are the platform’s top benefits:

Faster Time to Value

Commerce Cloud creates a faster path between your ideas and execution. First, business users do not have to worry about whether the infrastructure is ready to support their initiatives. Because cloud readiness is never an issue, they can launch new sites or execute promotions in days or hours, not months. Role-based, intuitive user interfaces empower the business user with control over the brand experience and site functionality — all with minimal IT involvement, as the cloud automatically scales and supports whatever they have planned. This frees your IT department to focus on driving innovation and strategic initiatives instead of supporting infrastructure and implementing upgrades. By empowering your users in these ways, you empower your business with tremendous agility.

Seamless and Continuous Innovation

Salesforce Commerce Cloud eliminates the barriers to innovation that are common with legacy commerce solutions, empowering you to keep pace with today’s dynamic market and evolving customer needs. The app is seamlessly upgraded up to eight times a year, delivering new features and enhancements without disrupting your day-to-day operations. Its open architecture enables you to build your own unique capabilities without compromising the cloud upgrade path. The vendor makes it easy for you to connect to your choice of third-party technologies through pre-built integrations that are resistant to breakage when upgrades occur.

Supportive Community

Working with Salesforce Commerce Cloud you become part of a large, vibrant community that functions as a source of fresh ideas and insights. Due the fact that this app is built on multi-tenant cloud architecture, all users run it on a single code base using the same version of the software. This makes it easy to share innovation and ideas across the vibrant user community. You also benefit from the intelligence harnessed by the cloud. Because every customer’s shopper interactions run through the Commerce Cloud, the vendor continuously builds a rich behavioral data set that can be used in aggregate as a benchmarking tool to drive continuous improvement. Your ability to tap into the knowledge and experience of this collaborative community creates a powerful network effect to drive your own innovation.

Shared Revenue Model

The Salesforce Commerce Cloud business model is based on shared success, which means the vendor is fully vested in helping you grow and ensuring you succeed. They offer insights based on data and results pulled from across their entire user set, and their Customer Success Management and Optimization & Growth teams are at your service to provide the advice and support you need to succeed.

Overview of Salesforce Commerce Cloud Features

  • Social integrations
  • In-store extensions
  • 360 engagement with Sales, Service, Marketing and Community Clouds
  • Lightning Platform development
  • Customer and segment catalog entitlements
  • Multisite management
  • RESTful APIs with componentized services
  • Multisite management
  • Order on-behalf from sales and service
  • Split shipments across multiple locations
  • Content management
  • Cart and checkout
  • Merchandising and marketing tools
  • Budget and buying authority
  • Multi-account and contract ordering
  • Responsive mobile design
  • Site search
  • Product management
  • Commerce Cloud Endless Aisle
  • Quick order and reorder templates
  • Full-featured reference application
  • Guided navigation
  • Full development platform with RESTful APIs
  • Multiple payment methods including PO
  • Customer segmentation
  • Localization
  • Native targeting and A/B testing
  • AI-powered personalization
  • Customer and segment specific pricing
  • Catalog management
  • Campaigns management
  • Search engine optimization
  • Personal themes
  • Targeted promotion management
  • Pricing management
  • Real-time Dashboards & Reports
  • One-touch payment options

Salesforce Commerce Cloud Position In Our Categories

Since companies have unique business-related demands, it is reasonable they avoid seeking a one-size-fits-all, ideal business program. Be that as it may, it is nearly futile to try to stumble on such application even among widely used software products. The reasonable step to do should be to tabulate the various important aspects that entail careful thought like major features, costing, technical skill competence of staff, organizational size, etc. Thereafter, you must do your product research through and through. Go over some Salesforce Commerce Cloud evaluations and scrutinize the other solutions in your list in detail. Such all-encompassing research can make sure you stay away from unsuitable software solutions and subscribe to the one that delivers all the benefits your company requires.

Position of Salesforce Commerce Cloud in our main categories:

TOP 50

Salesforce Commerce Cloud is one of the top 50 eCommerce Software products

TOP 100

Salesforce Commerce Cloud is one of the 100 Sales Software products

Salesforce Commerce Cloud is also listed in the following subcategories:

Every company has different requirements and requires an application that can be personalized for their size, type of employees and clients, and the particular industry they are in. For these reasons, no platform can proffer perfect tools off-the-shelf. When you search a software product, first be sure what you want it for. Read some Salesforce Commerce Cloud eCommerce Software reviews and ask yourself do you want basic functionality or do you want advanced functionality? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these queries to assist your search. There are plenty of aspects that you need to reflect on and these include your finances, particular business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally select the platform that presents all that you need to boost your organization competence and productivity.

How Much Does Salesforce Commerce Cloud Cost?

Salesforce Commerce Cloud Pricing Plans:

Free Trial

Salesforce B2C Commerce

Contact vendor

Salesforce B2B Commerce

Contact vendor

Salesforce Commerce Cloud comes in two pricing editions: Salesforce B2C Commerce and Salesforce B2B Commerce. You can choose from the options depending on your needs and contact the vendor for pricing information.

User Satisfaction

Positive Social Media Mentions 209
Negative Social Media Mentions 3

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Commerce Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Commerce Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Useful Salesforce Commerce Cloud Resources

Popular Salesforce Commerce Cloud Alternatives

Top Competitors To Salesforce Commerce Cloud By Price

Trending eCommerce Software Reviews

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Salesforce Commerce Cloud Comparisons

Salesforce Commerce Cloud user reviews

Helpful e-commerce solution

Read full review >
Tony
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: N/A

I like all the options and capabilities that Salesforce Commerce cloud offers

Read full review >
Lynette
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: Retail

This is great CRM platform for every organization

Read full review >
Lucia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Computer Software

Quality product that offers great set of tools

Read full review >
Nick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2018 Company Size: 11-50 Employees Industry: N/A

It is reliable and it has best combination of service

Read full review >
Vicky
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2018 Company Size: More than 100 Employees Industry: Cosmetics

What are Salesforce Commerce Cloud pricing details?

Salesforce Commerce Cloud Pricing Plans:

Free Trial

Salesforce B2C Commerce

Contact vendor

Salesforce B2B Commerce

Contact vendor

Salesforce Commerce Cloud comes in two pricing editions: Salesforce B2C Commerce and Salesforce B2B Commerce. You can choose from the options depending on your needs and contact the vendor for pricing information.

What integrations are available for Salesforce Commerce Cloud?

Salesforce Commerce Cloud connects with apps and third-party systems in Salesforce’s AppExchange.

Salesforce Commerce Cloud average rating:

Average score
4.6/5 (11 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Vicky

PROS: With SALESFORCE COMMERCE CLOUD solution we can better manage our e-commerce businesses with small-sized team and without limiting our capabilities. The tool is reliable and scalable. We deal with huge traffic and this tool automatically scales up our entire environment without active involvement.

CONS: I’d rather be on a fixed cost contract and what I mean by that is that traffic and processing allowances based on website revenue would be great option. Also, they could update the business manager app because it lacks some functionality around advanced order queries.

Reviewed 2 years ago

Read full review >

The least favorable review

Ethel

PROS: I like how dynamic this software is and I have to say that it offers great tools and it provdes specific details that are highly useful for running and managing our businesses. It salesforce product and this means that there are lot of integrations within.

CONS: In the beginning while it was Demandware we had issues with the implementations and to cleand data because of the implemention itself. Now, everything is simplified when it became Salesforce product.

Reviewed 2 years ago

Read full review >

More reviews from 11 actual users:

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  • Most negative

Helpful e-commerce solution

Read full review >
Tony
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: Salesforce Commerce Cloud provides options for interaction within the platform and we are able to keep up-to dat on everything that’s going on into the company.

CONS: In my experience I found out that the tool is not very intutive and because it is highly configurable it requires spending lot of time in training.

What do you think about this review? Great Poor

I like all the options and capabilities that Salesforce Commerce cloud offers

Read full review >
Lynette
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: Retail

PROS: Salesforce commerce paltform offers great analytics and reporting function and it is great tool to expand our overall productivity. We love using this software for tracking data and I like that it provides accurate reports so we can make better decision based on the reports we get.

CONS: I’d like to see data with past data so we can visualize sales over a period of time. In addition, there is a steep learning curve so you can better use this tool and all its capabilities.

What do you think about this review? Great Poor

This is great CRM platform for every organization

Read full review >
Lucia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: The platform’s integrated solutions allow us to work more efficiently and to increase the value of every part of the customer file cycle. Also, its analytics and reporting functions allows us to expand our campaign capacity and to increase our profit as well.

CONS: Sometimes the app is not accessible and I think that this is because that SF has own maintenance schedule and it runs on its own cloud server.

What do you think about this review? Great Poor

Quality product that offers great set of tools

Read full review >
Nick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2018 Company Size: 11-50 Employees Industry: N/A

PROS: This is well-integrated platform and the payment method of this software is great because it lets you pay as you grow and the team behind the tool cares for the success of the customers. The platform is easy to use, friendly and fast. Salesforce commerce offers great set of tools that meets all our needs.

CONS: The page load time is slow it loads around 3-4 seconds. Also, it offers lot of customisation capabilities but it is SaaS driven and the multi channel part is not optimal to the fullest even when large progress are made with DSS and the speed of the page is not always constant. The ecosystem is a bit weak and it doesn’t drive external companies or even freelancer to develop add-ons or tools.

What do you think about this review? Great Poor

It is reliable and it has best combination of service

Read full review >
Vicky
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2018 Company Size: More than 100 Employees Industry: Cosmetics

PROS: With SALESFORCE COMMERCE CLOUD solution we can better manage our e-commerce businesses with small-sized team and without limiting our capabilities. The tool is reliable and scalable. We deal with huge traffic and this tool automatically scales up our entire environment without active involvement.

CONS: I’d rather be on a fixed cost contract and what I mean by that is that traffic and processing allowances based on website revenue would be great option. Also, they could update the business manager app because it lacks some functionality around advanced order queries.

What do you think about this review? Great Poor

We have great experience with this Salesforce solution

Read full review >
Raul
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: I’m using SF Commerce Cloud solution daily, at first this wasn’t simple tool to manage and work with. Now we can push the platform and apply new capabilities. Also, I like the ability to target experiences and promotions and to create unique experience based on our customers profiles and spendings. In addition, I like the ability to target experience to my clients’ businesses and to help them increase sales up to 30%.

CONS: If you want to manage the platform fully then you’ll need certified trainings and what I mean by this is hat you have to go to their center and to watch tutorials about it.

What do you think about this review? Great Poor

Wonderful e-commerce platform

Read full review >
Nellie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.02.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Salesforce e-commerce cloud has an easy to use interface and it makes perfect business partner. It allows me to scale globally and to build my business strategies to other countries. It allows me to create almost everything and I like that it offers lot of languages generated.

CONS: The tool is bit pricy, but in my experience it’s worth every penny.

What do you think about this review? Great Poor

Great tool for e-commerce businesses

Read full review >
Jay
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.02.2018 Company Size: 11-50 Employees Industry: Information Technology Services

PROS: With custom site preferences we can easily build new features for a site and let our customers to decide whether they want to enable it for their site or to go without copying the code.

CONS: It lacks custom database solution and we had to build 3 external databases so we can address pickers for specific countries and to build cross domain solution.

What do you think about this review? Great Poor

This is one of the best SaaS platform in the market

Read full review >
Ebony
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.01.2018 Company Size: More than 100 Employees Industry: Sporting Goods

PROS: Salesforce Commerce Cloud is great platform that provides great infrastructure and software foundation for building e-shop. You can get quickly to the market and start selling goods right away, it has great customer base. They constantly update the platform and they always release new and useful features and improvements. You can easily implement popular 3rd party integrations similar to payment processors. I like that the platform is PCI DSS certified and that the code development is done in Java language and it is extremely easy to use.

CONS: You might run into some limitations if you want to customize sites and to work independently of any circumstances on your web sites. But the good thing is, that there is constant support and updates with useful features.

What do you think about this review? Great Poor

Easy to use solution

Read full review >
Beulah
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: One of the best thing about this software is that it is easy configurable and easy to use, it can be used by almost everyone it requires little learning. I like all its automation features andf AppExchange and these capabilities make Salesgforce to be number one tool in the market.

CONS: I’d like to see past preports so I can get clear insight into the last week’s progress and to compare numbers in historical context.

What do you think about this review? Great Poor

This is one of the best B2B e-commerce solution

Read full review >
Ethel
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.12.2017 Company Size: More than 100 Employees Industry: Sporting Goods

PROS: I like how dynamic this software is and I have to say that it offers great tools and it provdes specific details that are highly useful for running and managing our businesses. It salesforce product and this means that there are lot of integrations within.

CONS: In the beginning while it was Demandware we had issues with the implementations and to cleand data because of the implemention itself. Now, everything is simplified when it became Salesforce product.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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