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Salesforce Commerce Cloud REVIEW

eCommerce Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 8.8

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud (formerly known as Demandware) brings together digital commerce, mobile-first point of sale (POS) and store operations, predictive intelligence, and order management. It unifies the customer experience and streamlines commerce operations from purchase to fulfillment to post-sale service.

Commerce Cloud’s features are organized into three categories — experience, operations, and intelligence. Experience capabilities enable you to orchestrate content, products, promotions, and pricing to engage customers. Operations capabilities help you extend core functions across all channels, connecting order fulfillment and back-office functions. Intelligence capabilities enhance your ability to be data-driven with business insights and customer personalization. Together, these capabilities power commerce across all channels — mobile, web, kiosk, store, call center and others — and from shopping to fulfillment to post-sale service.

Commerce Cloud offers a full range of capabilities and is powered by a shared promotion and personalization engine, so that you get a single view of commerce data such as customers, orders, products, and prices. Featuring a multi-tenant architecture, this app has a proven track record of security and reliability.

Overview of Salesforce Commerce Cloud Benefits

Faster Time to Value

Commerce Cloud creates a faster path between your ideas and execution. First, business users do not have to worry about whether the infrastructure is ready to support their initiatives. Because cloud readiness is never an issue, they can launch new sites or execute promotions in days or hours, not months. Role-based, intuitive user interfaces empower the business user with control over the brand experience and site functionality — all with minimal IT involvement, as the cloud automatically scales and supports whatever they have planned. This frees your IT department to focus on driving innovation and strategic initiatives instead of supporting infrastructure and implementing upgrades. By empowering your users in these ways, you empower your business with tremendous agility.

Seamless and Continuous Innovation

Salesforce Commerce Cloud eliminates the barriers to innovation that are common with legacy commerce solutions, empowering you to keep pace with today’s dynamic market and evolving customer needs. The app is seamlessly upgraded up to eight times a year, delivering new features and enhancements without disrupting your day-to-day operations. Its open architecture enables you to build your own unique capabilities without compromising the cloud upgrade path. The vendor makes it easy for you to connect to your choice of third-party technologies through pre-built integrations that are resistant to breakage when upgrades occur.

Supportive Community

Working with Salesforce Commerce Cloud you become part of a large, vibrant community that functions as a source of fresh ideas and insights. Due the fact that this app is built on multi-tenant cloud architecture, all users run it on a single code base using the same version of the software. This makes it easy to share innovation and ideas across the vibrant user community. You also benefit from the intelligence harnessed by the cloud. Because every customer’s shopper interactions run through the Commerce Cloud, the vendor continuously builds a rich behavioral data set that can be used in aggregate as a benchmarking tool to drive continuous improvement. Your ability to tap into the knowledge and experience of this collaborative community creates a powerful network effect to drive your own innovation.

Shared Revenue Model

The Salesforce Commerce Cloud business model is based on shared success, which means the vendor is fully vested in helping you grow and ensuring you succeed. They offer insights based on data and results pulled from across their entire user set, and their Customer Success Management and Optimization & Growth teams are at your service to provide the advice and support you need to succeed.

Overview of Salesforce Commerce Cloud Features

  • Central Customer Management
  • Channel Management
  • Connect Consumers to Products
  • Continuous Innovation
  • eCommerce
  • Manage Product-level Inventory Availability
  • Publish and Syndicate Relevant Content
  • Scalable, Secure and Reliable
  • Speed and Agility
  • Superior Growth, Superior Economics

Salesforce Commerce Cloud Position In Our Categories

Position of Salesforce Commerce Cloud in our main categories:

20

Salesforce Commerce Cloud is one of the top 20 eCommerce Software products

50

Salesforce Commerce Cloud is one of the top 50 Sales Software products

20

Salesforce Commerce Cloud is one of the top 20
eCommerce Software products

50

Salesforce Commerce Cloud is one of the top 50
Sales Software products


Salesforce Commerce Cloud is also listed in the following subcategories:

Category:Position:
POS Software#7 Sales Management Software#14

It is important to keep in mind that virtually no app in the eCommerce Software category is an ideal solution able to fulfil all the goals of various company types, sizes and industries. Certain software might perform well just in a very small set of applications or be prepared with a very specific industry in mind. Others may operate with an intention of being easy and intuitive and as a result lack advanced functionalities needed by more experienced users. You can also come across software that focus on a large group of customers and offer a rich feature set, but this frequently comes at a higher price of such a service. Make sure you're aware of your requirements so that you choose a software that provides all the elements you serach for.

How Much Does Salesforce Commerce Cloud Cost?

Salesforce Commerce Cloud Pricing Plans For Enterpises & Small Business:

Salesforce Commerce Cloud pricing is available only on quote basis. Contact the company to obtain more detailed enterprise pricing information.

User Satisfaction

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Salesforce Commerce Cloud across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Commerce Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

209

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • China
  • Japan
  • France
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING

What are Salesforce Commerce Cloud pricing details?

Salesforce Commerce Cloud Pricing Plans:

Salesforce Commerce Cloud pricing is available only on quote basis. Contact the company to obtain more detailed enterprise pricing information.

What integrations are available for Salesforce Commerce Cloud?

No information available

 

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