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Salesforce Health Cloud Review

Salesforce Health Cloud
Our score: 8.5 User satisfaction: 100%

What is Salesforce Health Cloud?

Salesforce Health Cloud is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. Think of its as the CRM for your medical practice and health care services that provides you a complete view of the patient, smarter patient management, and a connected patient engagement experience.

With Health Cloud, care teams get to have easy access to clinical and non-clinical patient and member data such as current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Your care teams are able to work intelligently across entire patient and member groups to provide faster and insightful care.

The secure online platform unifies patient data, facilitates communication across channels and devices, and enhances patient relationships. It enables the use of triggers and workflows that make important care information available to both patients and providers on any connected device, driving the level of access to new heights while empowering patients to take ownership of their health goals and care plans.

Overview of Salesforce Health Cloud Benefits

Enhance your EHR system

You can earn the trust of patients with access to the right information at the right time. Health Cloud lets you unlock electronic health records and incorporate apps in a secure, flexible platform that transforms your system of record into a system of engagement.

Complete view of members and patients

You gain benefit from having a deep understanding of each individual’s profile including demographics, communications, clinical and nonclinical data, HER information, membership and claims systems, medical devices, and even wearables — all in one central location.

Insightful and personalized care

Acquire helpful insights into patient populations categorized by condition or risk, and provide targeted outreach with Salesforce’s Einstein Analytics. You can monitor cases and prioritize tasks depending on immediate needs and level of importance. You’ll also be able to collaborate across the entire care network while setting reminders for patient or member follow-up.

Collect relevant patient information

You’ll get to understand your patients in a whole new way by capturing personalized, timely, and actionable insights the Health Cloud Assessments feature. It lets you easily build and send surveys and assessments, and analyze the data to make smarter care decisions.

Protect and secure patient data

If you are a healthcare provider or life sciences company, you can leverage Health Cloud and Salesforce Shield for compliance, governance, and PHI data protection. Salesforce is noted for its robust cloud security infrastructure that ensures all data in the cloud are safeguarded through enterprise-grade security.

Connect with patients in real time

Health Cloud empowers patients and members to access and track progress towards their health goals. The platform lets you connect in real time from any device and quickly address any questions from family members and the patients or members themselves.

Overview of Salesforce Health Cloud Features

  • Complete patient view
  • Care team productivity
  • Clinical data management
  • Salesforce Shield security
  • Omnichannel support
  • Self-service
  • Care manangement
  • Analytics & assessments
  • Data storage
  • Integration through web service API
  • Collaboration & communication
  • Mobile support

Salesforce Health Cloud Position In Our Categories

Knowing that businesses have specific business needs, it is wise that they avoid settling on an all-encompassing, ”best” software system. Having said that, it is almost impossible to find such a software system even among sought-after software solutions. The efficient thing to do can be to jot down the different significant functions which demand investigation including essential features, budget, technical skill levels of staff members, company size, etc. After which, you should double down on the product research fully. Go over some of these Salesforce Health Cloud review articles and look over the other software solutions in your list more closely. Such detailed product investigation ensure you weed out mismatched applications and subscribe to the system which provides all the benefits your company requires.

Position of Salesforce Health Cloud in our main categories:

TOP 20

Salesforce Health Cloud is one of the top 20 Medical Practice Management Software products

If you are interested in Salesforce Health Cloud it might also be beneficial to analyze other subcategories of Medical Practice Management Software listed in our base of B2B software reviews.

It's essential to keep in mind that almost no software in the Medical Practice Management Software category is an ideal solution able to fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few Salesforce Health Cloud Medical Practice Management Software reviews first as certain software can perform well only in a really narrow group of applications or be created with a really specific industry in mind. Others may operate with a goal of being easy and intuitive and as a result lack advanced functions welcomed by more experienced users. You can also come across services that focus on a wide group of users and provide a powerful feature toolbox, however this usually comes at a higher cost of such a solution. Ensure you're aware of your needs so that you choose a solution that offers exactly the functionalities you search for.

How Much Does Salesforce Health Cloud Cost?

Salesforce Health Cloud Pricing Plans:

Free Trial

Health Cloud Enterprise

Contact vendor

Health Cloud Unlimited

Contact vendor

Health Cloud Enterprise – by quote

  • Patient health timeline
  • Patient card
  • Individual patient model
  • Patient prioritization page
  • Care team collaboration
  • Configurable patient setup
  • Care plan customization and management
  • Population analytics
  • Patient lists
  • Patient segmentation filters
  • Patient and member community
  • Clinical data model
  • EHR integration
  • HL7-compliant interface
  • EHR data objects
  • Field audit tracking
  • Platform encryption
  • Event monitoring
  • Omni-channel support
  • Integration via web service API
  • Mobile customer service
  • Chatter collaboration
  • Role permissions
  • Live video chat
  • Customer collaboration
  • Escalation to case management
  • Lead contact account management macros
  • Entitlement and SLAs
  • Case escalation rules and queues
  • Case auto-response and assignment
  • Case mangement and history tracking
  • Real-time reports
  • Configurable dashboards

Health Cloud Unlimited – by quote

  • All Health Cloud Enterprise features, plus:
  • Live agent web chat
  • Additional data storage
  • Expanded sandbox environments
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training
  • Live video chat
  • Knowledge bases

User Satisfaction

Positive Social Media Mentions 52
Negative Social Media Mentions 0

We realize that when you make a decision to buy Medical Practice Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Health Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Health Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Salesforce Health Cloud Alternatives

Top Competitors To Salesforce Health Cloud By Price

Trending Medical Practice Management Software Reviews

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Score:
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Salesforce Health Cloud Comparisons

What are Salesforce Health Cloud pricing details?

Salesforce Health Cloud Pricing Plans:

Free Trial

Health Cloud Enterprise

Contact vendor

Health Cloud Unlimited

Contact vendor

Health Cloud Enterprise – by quote

  • Patient health timeline
  • Patient card
  • Individual patient model
  • Patient prioritization page
  • Care team collaboration
  • Configurable patient setup
  • Care plan customization and management
  • Population analytics
  • Patient lists
  • Patient segmentation filters
  • Patient and member community
  • Clinical data model
  • EHR integration
  • HL7-compliant interface
  • EHR data objects
  • Field audit tracking
  • Platform encryption
  • Event monitoring
  • Omni-channel support
  • Integration via web service API
  • Mobile customer service
  • Chatter collaboration
  • Role permissions
  • Live video chat
  • Customer collaboration
  • Escalation to case management
  • Lead contact account management macros
  • Entitlement and SLAs
  • Case escalation rules and queues
  • Case auto-response and assignment
  • Case mangement and history tracking
  • Real-time reports
  • Configurable dashboards

Health Cloud Unlimited – by quote

  • All Health Cloud Enterprise features, plus:
  • Live agent web chat
  • Additional data storage
  • Expanded sandbox environments
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training
  • Live video chat
  • Knowledge bases

What integrations are available for Salesforce Health Cloud?

Salesforce Health Cloud integrates with EHR systems as well as web-based services through its API.

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Reviewed By Nestor Gilbert
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