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Salesforce Health Cloud REVIEW

Medical Practice Management Software

No user reviews
USER SATISFACTION 92%
OUR SCORE 8.5

What is Salesforce Health Cloud?

Salesforce Health Cloud is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. Think of its as the CRM for your medical practice and health care services that provides you a complete view of the patient, smarter patient management, and a connected patient engagement experience.

With Health Cloud, care teams get to have easy access to clinical and non-clinical patient and member data such as current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Your care teams are able to work intelligently across entire patient and member groups to provide faster and insightful care.

The secure online platform unifies patient data, facilitates communication across channels and devices, and enhances patient relationships. It enables the use of triggers and workflows that make important care information available to both patients and providers on any connected device, driving the level of access to new heights while empowering patients to take ownership of their health goals and care plans.

Overview of Salesforce Health Cloud Benefits

Enhance your EHR system

You can earn the trust of patients with access to the right information at the right time. Health Cloud lets you unlock electronic health records and incorporate apps in a secure, flexible platform that transforms your system of record into a system of engagement.

Complete view of members and patients

You gain benefit from having a deep understanding of each individual’s profile including demographics, communications, clinical and nonclinical data, HER information, membership and claims systems, medical devices, and even wearables — all in one central location.

Insightful and personalized care

Acquire helpful insights into patient populations categorized by condition or risk, and provide targeted outreach with Salesforce’s Einstein Analytics. You can monitor cases and prioritize tasks depending on immediate needs and level of importance. You’ll also be able to collaborate across the entire care network while setting reminders for patient or member follow-up.

Collect relevant patient information

You’ll get to understand your patients in a whole new way by capturing personalized, timely, and actionable insights the Health Cloud Assessments feature. It lets you easily build and send surveys and assessments, and analyze the data to make smarter care decisions.

Protect and secure patient data

If you are a healthcare provider or life sciences company, you can leverage Health Cloud and Salesforce Shield for compliance, governance, and PHI data protection. Salesforce is noted for its robust cloud security infrastructure that ensures all data in the cloud are safeguarded through enterprise-grade security.

Connect with patients in real time

Health Cloud empowers patients and members to access and track progress towards their health goals. The platform lets you connect in real time from any device and quickly address any questions from family members and the patients or members themselves.

Overview of Salesforce Health Cloud Features

  • Complete patient view
  • Care team productivity
  • Clinical data management
  • Salesforce Shield security
  • Omnichannel support
  • Self-service
  • Care manangement
  • Analytics & assessments
  • Data storage
  • Integration through web service API
  • Collaboration & communication
  • Mobile support

Salesforce Health Cloud Position In Our Categories

Position of Salesforce Health Cloud in our main categories:

10

Salesforce Health Cloud is one of the top 10 Medical Practice Management Software products

10

Salesforce Health Cloud is one of the 10
Medical Practice Management Software products


If you are considering Salesforce Health Cloud it might also be sensible to investigate other subcategories of Best Medical Practice Management Software listed in our database of B2B software reviews.

Enterprises have diverse wants and requirements and no software solution can be just right in such a condition. It is pointless to try to find an ideal off-the-shelf software system that meets all your business requirements. The smart thing to do would be to adapt the solution for your special requirements, staff member skill levels, budget, and other factors. For these reasons, do not hurry and pay for well-publicized popular systems. Though these may be widely used, they may not be the best fit for your unique needs. Do your research, look into each short-listed application in detail, read a few Salesforce Health Cloud reviews, contact the vendor for clarifications, and finally choose the application that provides what you need.

How Much Does Salesforce Health Cloud Cost?

Health Cloud Enterprise – by quote

  • Patient health timeline
  • Patient card
  • Individual patient model
  • Patient prioritization page
  • Care team collaboration
  • Configurable patient setup
  • Care plan customization and management
  • Population analytics
  • Patient lists
  • Patient segmentation filters
  • Patient and member community
  • Clinical data model
  • EHR integration
  • HL7-compliant interface
  • EHR data objects
  • Field audit tracking
  • Platform encryption
  • Event monitoring
  • Omni-channel support
  • Integration via web service API
  • Mobile customer service
  • Chatter collaboration
  • Role permissions
  • Live video chat
  • Customer collaboration
  • Escalation to case management
  • Lead contact account management macros
  • Entitlement and SLAs
  • Case escalation rules and queues
  • Case auto-response and assignment
  • Case mangement and history tracking
  • Real-time reports
  • Configurable dashboards

Health Cloud Unlimited – by quote

  • All Health Cloud Enterprise features, plus:
  • Live agent web chat
  • Additional data storage
  • Expanded sandbox environments
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training
  • Live video chat
  • Knowledge bases

User Satisfaction

We realize that when you make a decision to buy Medical Practice Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Health Cloud reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Salesforce Health Cloud. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

107

NEGATIVE SOCIAL MENTIONS

5

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Salesforce Health Cloud pricing details?

Health Cloud Enterprise – by quote

  • Patient health timeline
  • Patient card
  • Individual patient model
  • Patient prioritization page
  • Care team collaboration
  • Configurable patient setup
  • Care plan customization and management
  • Population analytics
  • Patient lists
  • Patient segmentation filters
  • Patient and member community
  • Clinical data model
  • EHR integration
  • HL7-compliant interface
  • EHR data objects
  • Field audit tracking
  • Platform encryption
  • Event monitoring
  • Omni-channel support
  • Integration via web service API
  • Mobile customer service
  • Chatter collaboration
  • Role permissions
  • Live video chat
  • Customer collaboration
  • Escalation to case management
  • Lead contact account management macros
  • Entitlement and SLAs
  • Case escalation rules and queues
  • Case auto-response and assignment
  • Case mangement and history tracking
  • Real-time reports
  • Configurable dashboards

Health Cloud Unlimited – by quote

  • All Health Cloud Enterprise features, plus:
  • Live agent web chat
  • Additional data storage
  • Expanded sandbox environments
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training
  • Live video chat
  • Knowledge bases

What integrations are available for Salesforce Health Cloud?

Salesforce Health Cloud integrates with EHR systems as well as web-based services through its API.

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