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$499

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SearchBlox REVIEW

Site Search Solutions

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.1

What is SearchBlox?

SearchBlox is a simple, flexible, and affordable enterprise search, sentiment analysis, and text analytics solution that revolutionizes how companies, businesses, and departments find information and content across multiple sources and infrastructures and make them readily accessible for employees or customers/clients, capture and understand the opinions and feelings of customers on the products and services they are promoting, and gain valuable and actionable insights into the behaviors and actions of their customers and employees through text analysis.

SearchBlox is considered as a viable alternative to Google Search Appliance, an appliance-based search program used by organizations to search for locally stored documents. The solution can be quickly and securely deployed on-premises or in the cloud, supporting both public and private searches. SearchBlox delivers fast, agile, and faceted enterprise search capabilities which simplify the process of searching for information, data, and content from websites, file systems, databases, cloud environments, wikis, portals, and even from custom-generated contents.

The solution uses a familiar type of program called crawler which scans, reads, and collects information and content from websites and other sources so users will be able to index up-to-date information and content and deliver relevant search results. The enterprise search capabilities offered by SearchBlox include the capability to handle high volumes of queries, customize search results pages;  activate location and time-based searches on eCommerce sites, deduplication of documents, federated searches, enable faceted search within Salesforce and make Salesforce data searchable externally, visualize indexed data and content, and search for files, emails, and documents for early case assessment (ECA) and eDiscovery.

With SearchBlox, it is very easy to discover the opinions and emotions of customers with regard to the products and services they are looking for and availing. This is because the solution can track and process  the words that they are using to describe those products and services. This is made possible through the aid of its sentiment analysis and text analytics tools. With these tools, users will be able to collect text-based information from surveys, reviews, emails, social media and other sources; and automatically generate insights from the gathered information. These tools can also be used for evaluating employee feedback and behavior.

Overview of SearchBlox Benefits

Crawl Websites And Other Sources To Deliver Up-To-Date Content

SearchBlox innovates the process of capturing, indexing, and updating information and content for search results by using a familiar program known as crawler. Also called spider, a crawler is an Internet bot or robot used by search engines and websites to systematically browse, read, and collect information, and content from websites and other sources to update web content or indices and search results, a process called crawling or spidering. This program can scan and capture specific information from the sites or sources it is visiting such as the texts of webpages and the links found in those webpages. Basically, crawlers are very important because they play a major role when it comes to finding and indexing updated information and content.

Flexible Crawler

The type of crawler that SearchBlox is using is very flexible because it is designed to crawl for information and content from multiple sources which include websites, databases, file systems, cloud environments, and other sources. It can even browse and collect web content from public and protected infrastructures. In addition, the SearchBlox crawler supports both full crawling and incremental crawling. In full crawling, the crawler processes and indexes all of the content items from the source, regardless of whether or not there has been changes or updates made to those items. On the other hand, incremental crawling enables the crawler to process and index only those content items that were changed or updated since the last crawling activity.

Create Collections According To Business Needs

SearchBlox also permits users to build a collection. A collection is an index which is comprised of sets of data and content, and these data and content are what the crawler will look for once it visits a source. Thus, when the crawler is deployed, it matches the data and content it discovered from the source against the data and content found in the index or collection. A collection can be set up according to business needs. This means users have the freedom to decide what specific data and content they want to include in a collection, such as CRM or workflow-based data. Furthermore, the solution allows them to create multiple collections in such a way that each department within their organization will have its own separate index. They can combine these collections together so they can establish a company-wide search.

Provide A Unified Search Experience Through Federated Search

The enterprise search solution offers a federated search feature. With this feature, users will be able to activate the ability to search for information and content from multiple indices simultaneously and the generation of aggregated search results with a unified format. These indices can contain data from different sources such as  public websites, protected websites, databases, wikis or blogs. Through federated search, users can deliver a truly unified search experience.

E-Commerce Search That Goes Beyond Finding Products And Services

SearchBlox has a set of search capabilities that are exclusively built for eCommerce businesses. These eCommerce search capabilities help customers easily find not only the products or services they need but also any information which can influence their buying decisions.

Localize Search Results Using Geolocation Search

One component of SearchBlox’s eCommerce search capabilities is geolocation search. This is a type of search wherein the search results are tailored to the location of the searcher. For instance, search results can be localized based on an address, zip code, or landmark associated with a searcher. So, when the searcher  looks for deals, classified ads, or real estate listings, the pieces of information he or she will see in the search results are only those ones related to the specific address, zip code, or landmark.

Time/Date-Based Search

As previously mentioned, the eCommerce search capabilities of SearchBox are built so customers can access information that affect how they make decisions as they buy products and services. One factor that has an impact on buying decision is time. SearchBox has a feature which enables customers to search for information using time frames, date ranges, or date histograms. Thus, if they are searching for specific products, services, deals, or events; they can take advantage of this time/date-based search feature and narrow down the search results to the times and dates they prefer.

Find Information Across Intranet Network With Just A Single Query

SearchBlox is also ideal for performing private searches or those searches being made to access information from an intranet network. This encompasses network file servers, shared drives, wikis, employee portals, internal systems, and custom applications. Interestingly, a single search  query is enough to let the solution scan information, documents, or files across all the areas and sources within the intranet network.

Document Deduplication

In addition, the solution ensures that users are able to find and access only a single and unique copy of a particular document when they perform an intranet search. The solution applies document deduplication during indexing so that multiple copies or duplicates of the same document won’t be indexed and displayed in the search results. In case the crawler finds multiple copies of the document with different names or labels, the duplicate copies are automatically eliminated and only one copy is indexed.

Salesforce Search Capabilities

With SearchBlox, users will be able to incorporate powerful search functionalities into Salesforce. This is because the solution offers a Salesforce app which lets them index CRM data from Salesforce and external sources. Once all of their CRM data are indexed, they can be searched within Salesforce. In other words, Salesforce users can search and access CRM data that originate both  from Salesforce and external sources within Salesforce; and at the same time, they can make their Salesforce CRM data along with the CRM data from external sources searchable outside Salesforce. Another thing is that faceted searching can be enabled when they search for CRM data in Salesforce.

Streamline Early Case Assessment And eDiscovery Searches

Searching and retrieving all files, emails, and documents needed for responding to legal requests is made easy using SearchBlox. Whether such legal requests are made in order to assess the risks of pursuing or dropping a legal course of action (Early Case Assessment), or gather pieces of evidence for a legal case (eDiscovery); the solution makes sure that users can quickly find and access all the electronically stored information and documents they need to fulfill those requests.

Blazing Fast Indexing And Searching For Big Data

Doing Early Case Assessment and eDiscovery searches can be very challenging, especially if users are dealing with large volumes of data that reside in file systems, email databases, and other sources. However, SearchBlox is designed to accelerate the searching of information and content across terabytes of data, regardless of whether those data are structured or unstructured and whether they are coming from on-premise or cloud infrastructures. In fact, users can index millions of documents and records from multiple sources in just  a matter of milliseconds.

Discover What Customers And Employees Feel

There is no doubt that SearchBlox is a very powerful enterprise search solution. As customers search for information, products and services and employees look for contents and documents; the solution keeps a record of their searches. This helps companies and businesses keep track of what people inside and outside they’re organization are searching for and gain insights into their searches. However, SearchBlox is not just a search solution. It is also a text analytics solution which has the capability to expose the underlying emotions and sentiments of people by enabling users to analyze the texts or words that these people are using as they write or talk about matters pertaining to the organization and its products, services, and business processes.

Unified View Of Text Data From Multiple Sources

Text analytics using SearchBlox begins by allowing users to have a unified view of text-based data that are collected from multiple sources such as websites, social media, emails, product surveys, feedback responses, and customer reviews. Thus, the solution aggregates text-based data and displays them on a single dashboard.

Sentiment Analysis

The solution then generates word clouds and tree maps, revealing the emotions behind the text-based data, identifying positive, negative, and neutral sentiments, pinpointing common themes, and spotting trends. This makes it easier for users to perform sentiment analysis so they can capture and understand the opinions and feelings of their customers and employees. For example, they can discover why customers are availing a product or service and how satisfied they are with it or what employees feel about a particular event or activity within the organization.

Gain Actionable Insights Through Text Analytics

Once they’re done exploring and analyzing the text-based data, they can come up with actionable insights, permitting them to create strategies for resolving issues and improving customers’ experiences and employees’ engagements. Furthermore, to better obtain actionable insights, SearchBlox provides them with the ability to perform deep filtering of text-based data, visualize and search across the sources of such data, and identify trends in real time.

Overview of SearchBlox Features

  • Enterprise Search
  • Crawl Websites, File Systems, Databases, and other Sources
  • Flexible Crawler
  • Set Up Collections/Indices to Match Content
  • Unified and Federated Search
  • Site Search
  • Search Results UI Customization
  • Fast and Advanced Searches
  • Automated Metadata Indexing
  • Featured Results
  • eCommerce Search
  • Geolocation Search
  • Time/Date-Base Search
  • Faceted Search Results
  • Rendering of Search Results on Mobile Devices
  • Intranet Search
  • Search Network Folders
  • Document Deduplication
  • Document Highlighting
  • Indexing API
  • Cloud Search
  • Ready-To-Use  Results Templates
  • Hosted Search
  • Faceted Searching of CRM Data within Salesforce
  • Make Salesforce Data Searchable Externally
  • Search Across Large Volumes of Content
  • Visualizations of Indexed Information
  • Early Case Assessment (ECA)/eDiscovery Search
  • Concept Search
  • Multilingual Stemming
  • PST Indexing
  • Email Viewer and PDF Export
  • Text Analytics
  • Turn Corpus of Texts into Rich Insights
  • Sentiment Analysis
  • Discover Emotions from Opinions, Reviews, Surveys, Feedback, Social Media, and more
  • Pinpoint Trends within Text Data

SearchBlox Position In Our Categories

Position of SearchBlox in our main categories:

50

SearchBlox is one of the top 50 Site Search Solutionsproducts

50

SearchBlox is one of the 50
Site Search Solutions products


If you are considering SearchBlox it might also be beneficial to analyze other subcategories of Best Site Search Solutions listed in our base of B2B software reviews.

It is essential to realize that hardly any software in the Site Search Solutions category is going to be an ideal solution able to meet all the goals of all company types, sizes and industries. It may be a good idea to read a few SearchBlox reviews first as certain services may perform well just in a very narrow set of applications or be prepared with a very specific type of industry in mind. Others can function with an idea of being simple and intuitive and as a result lack complex features needed by more experienced users. You can also come across software that focus on a wide group of customers and offer a complex feature set, however that usually comes at a higher price of such a software. Be certain that you're aware of your needs so that you buy a solution that has specifically the features you search for.

How Much Does SearchBlox Cost?

SearchBlox Pricing Plans:
Free trial
Enterprise Search Edition
$5,000/server/yr.
Text Analytics Edition
$12,500/server/yr.
Search-as-a-Service Starter
$499/mo.
Search-as-a-Service Growth
$749/mo.
Search-as-a-Service Pro
$999/mo.
Standard Support
Free
Premium Support
$3,000/server/yr.
Platinum Support
Contact vendor

SearchBlox offers several SMB and enterprise pricing plans for all users to choose from. The solution is available in two editions, namely Enterprise Search Edition and Text Analytics Edition which you can purchase through a yearly subscription; and the pricing varies depending on the number of search servers you need per year.

You can also purchase a pay-as-you-go cloud search plan that allows you to deploy the solution on your public, private, or hybrid cloud infrastructure as a Search-as-a-Service. SearchBlox has three cloud-based search plans which pricing varies based on the number of websites you are managing. In addition, support plans are available. Here are the details:

Enterprise Search Edition

  • $5,000/server/yr.
  • Best suited for Websites, Intranet, eCommerce, Social Media, File Servers, and Cloud Drives
  • UNLIMITED Files/URLS
  • UNLIMITED Collections
  • Advanced Security Integration
  • Product Upgrades
  • Standard Support Included

Text Analytics Edition

  • $12,500/server/yr.
  • Best suited for Customer and Employee surveys, Voice of the Customer, and Brand and Market Research
  • UNLIMITED Responses
  • UNLIMITED Collections
  • Advanced Security Integration
  • Product Upgrades
  • Standard Support Included

SearchBlox Support Plans

Standard Support

  • $0
  • Per year with paid licenses
  • Business Hours (Mon-Fri 9-6 US Eastern)
  • 1 Business day response SLA
  • Unlimited tickets
  • Email Support
  • 1 Support Contact

Premium  Support

  • $3,000/server/yr.
  • 24 x 7
  • 4 hour response SLA
  • Unlimited tickets
  • Email Support
  • 5 Support Contacts

Platinum Support

  • 24 x 7
  • 1 hour response SLA
  • Unlimited tickets
  • Email Support
  • Unlimited Support Contacts
  • Phone Support (Outbound Only)
  • Emergency Patches/Hot Fixes

Please contact the vendor to get an annual pricicing quote for SearchBlox’s Plantinum Support Plan.

Search-as-a-Service (Pay as you go Cloud Search Plans with no commitments)

Starter

  • $499/mo.
  • Best suited for Small/Medium Websites and eCommerce
  • 50,000 URLS
  • Index PDF, MS Office documents
  • 5 Collections
  • 3 million search queries per year
  • 24×7 Support
  • REST API for Indexing and Search
  • On-Demand and Scheduled content indexing

Growth

  • $749/mo.
  • Best suited for Large Websites and eCommerce
  • 100,000 URLS
  • Index PDF, MS Office documents
  • 10 Collections
  • 6 million search queries per year
  • 24×7 Support
  • REST API for Indexing and Search
  • On-Demand and Scheduled content indexing

Pro

  • $999/mo.
  • Best suited for High Volume Websites
  • 250,000 URLS
  • Index PDF, MS Office documents
  • 25 Collections
  • 10 million search queries per year
  • 24×7 Support
  • REST API for Indexing and Search
  • On-Demand and Scheduled content indexing
  • Okta Security Integration
  • 1 Hour Admin Training

User Satisfaction

We realize that when you make a decision to buy Site Search Solutions it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SearchBlox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SearchBlox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Monthly payment
  • One-time payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are SearchBlox pricing details?

SearchBlox Pricing Plans:
Free trial
Enterprise Search Edition
$5,000/server/yr.
Text Analytics Edition
$12,500/server/yr.
Search-as-a-Service Starter
$499/mo.
Search-as-a-Service Growth
$749/mo.
Search-as-a-Service Pro
$999/mo.
Standard Support
Free
Premium Support
$3,000/server/yr.
Platinum Support
Contact vendor

SearchBlox offers several SMB and enterprise pricing plans for all users to choose from. The solution is available in two editions, namely Enterprise Search Edition and Text Analytics Edition which you can purchase through a yearly subscription; and the pricing varies depending on the number of search servers you need per year.

You can also purchase a pay-as-you-go cloud search plan that allows you to deploy the solution on your public, private, or hybrid cloud infrastructure as a Search-as-a-Service. SearchBlox has three cloud-based search plans which pricing varies based on the number of websites you are managing. In addition, support plans are available. Here are the details:

Enterprise Search Edition

  • $5,000/server/yr.
  • Best suited for Websites, Intranet, eCommerce, Social Media, File Servers, and Cloud Drives
  • UNLIMITED Files/URLS
  • UNLIMITED Collections
  • Advanced Security Integration
  • Product Upgrades
  • Standard Support Included

Text Analytics Edition

  • $12,500/server/yr.
  • Best suited for Customer and Employee surveys, Voice of the Customer, and Brand and Market Research
  • UNLIMITED Responses
  • UNLIMITED Collections
  • Advanced Security Integration
  • Product Upgrades
  • Standard Support Included

SearchBlox Support Plans

Standard Support

  • $0
  • Per year with paid licenses
  • Business Hours (Mon-Fri 9-6 US Eastern)
  • 1 Business day response SLA
  • Unlimited tickets
  • Email Support
  • 1 Support Contact

Premium  Support

  • $3,000/server/yr.
  • 24 x 7
  • 4 hour response SLA
  • Unlimited tickets
  • Email Support
  • 5 Support Contacts

Platinum Support

  • 24 x 7
  • 1 hour response SLA
  • Unlimited tickets
  • Email Support
  • Unlimited Support Contacts
  • Phone Support (Outbound Only)
  • Emergency Patches/Hot Fixes

Please contact the vendor to get an annual pricicing quote for SearchBlox’s Plantinum Support Plan.

Search-as-a-Service (Pay as you go Cloud Search Plans with no commitments)

Starter

  • $499/mo.
  • Best suited for Small/Medium Websites and eCommerce
  • 50,000 URLS
  • Index PDF, MS Office documents
  • 5 Collections
  • 3 million search queries per year
  • 24×7 Support
  • REST API for Indexing and Search
  • On-Demand and Scheduled content indexing

Growth

  • $749/mo.
  • Best suited for Large Websites and eCommerce
  • 100,000 URLS
  • Index PDF, MS Office documents
  • 10 Collections
  • 6 million search queries per year
  • 24×7 Support
  • REST API for Indexing and Search
  • On-Demand and Scheduled content indexing

Pro

  • $999/mo.
  • Best suited for High Volume Websites
  • 250,000 URLS
  • Index PDF, MS Office documents
  • 25 Collections
  • 10 million search queries per year
  • 24×7 Support
  • REST API for Indexing and Search
  • On-Demand and Scheduled content indexing
  • Okta Security Integration
  • 1 Hour Admin Training

What integrations are available for SearchBlox?

SearchBlox integrates with the following data sources:

  • Active Directory
  • AWS S3
  • Azure (Blob Storage, Table)
  • Box
  • Cassandra
  • DropBox
  • Drupal
  • DynamoDB
  • Elasticsearch
  • Eloqua
  • Excel & Excel Services
  • Facebook
  • FileNet
  • Filesystem
  • GitHub
  • Gmail
  • Google (AdWords, Analytics, Apps, Cloud, Drive, Sheets, Sites)
  • Google BigQuery
  • HubSpot
  • Magento
  • MongoDB
  • MySQL
  • OData
  • Office 365
  • OpenStack
  • Oracle
  • QuickBooks (Online, POS)
  • Salesforce
  • SAP
  • ServiceNow
  • SharePoint (2013, Online)
  • SugarCRM
  • Twilio
  • Twitter
  • WordPress
  • Xero
  • YouTube
  • Zoho CRM

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