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Hightail Review

Hightail
Our score: 8.6 User satisfaction: 89%

What is Hightail?

Hightail is a tool that eliminates all worries about sending large files and getting the annoying bounceback. It is the “professional way to send large files,” making it ideal for professionals and freelancers working in graphics-intensive fields, such as architecture, media and entertainment, legal, advertising and marketing, and creative services. Formerly known as YouSendIt, the solution has grown into a robust collaborative software brand today.

You can send large files securely up to 10GB, plus enjoy its unlimited file storage online. Hightail also allows you to control who can see your work with password protection, identity verification, file tracking, and other security options. When sharing files and folders with clients or colleagues, you can assign roles who can edit and update your files. Moreover, email large files using Hightail Outlook plugin or right from your desktop using Hightail Express.

The software also allows you to access your files wherever via its mobile apps (Android, iOS) even when you’re offline. Plus, when you edit your file on your phone or tablet, it’s quickly updated when you’re back at your desk.

Furthermore, access your files from productivity software you use most: Salesforce, SharePoint, IBM, and NetSuite, Google Drive, and Amazon services, among others.

 

Overview of Hightail Benefits

Read on to learn about the numerous Hightail benefits:

  • Send large files easily to any team member wherever they are
  • Access your files on your computer or mobile to sign and send
  • Can use Outlook & SharePoint to send large files
  • Use your phone or tablet to access, share and upload files
  • Auto update on other devices when you change your file
  • Use password protection for your files
  • Track sent and shared files to users
  • Use a customized url to let others send you large files
  • Intuitive user interface
  • Active Directory integration for user provisioning and SSO
  • Data encryption trusted by Fortune 500 Professionals

Overview of Hightail Features

Cross-plan Features
  • Share files up to 10GB
  • Unlimited storage
  • Unlimited e-signatures
  • Secure delivery
  • Data encryption
  • Mobile & desktop app access (iOS, Android)
  • Microsoft Outlook plugin
  • Receive large files from anyone
  • Custom branding
  • Add & remove users
  • Microsoft SharePoint integration
  • Faster uploads and downloads available
  • Administration & Security Controls
  • Policies for content sharing
  • Content lifecycle management
  • Active Directory integration
  • Single sign-on integration
  • Mobile device policies
  • Role-based access controls (RBACs)
  • Reporting dashboards & analytics
  • Premium support available
Administration & Security Controls
  • Policies for content sharing
  • Content lifecycle management
  • Active Directory integration
  • Single sign-on integration
  • Mobile device policies
  • Role-based access controls (RBACs)
  • Reporting dashboards & analytics
  • Premium support available

Hightail Position In Our Categories

Knowing that businesses have distinct business needs, it is only sensible that they avoid adopting a one-size-fits-all, ideal software product. Having said that, it would be almost impossible to find such a software product even among popular software products. The rational step to undertake would be to jot down the various vital aspects that require examination such as major features, plans, technical skill capability of staff, organizational size, etc. After which, you should perform the product research exhaustively. Browse through some of these Hightail analyses and scrutinize each of the software products in your list more closely. Such comprehensive product research ensure you steer clear of mismatched apps and subscribe to the one which meets all the aspects you require business requires.

Position of Hightail in our main categories:

TOP 20

Hightail is one of the top 20 File Sharing Software products

If you are considering Hightail it could also be a good idea to analyze other subcategories of File Sharing Software collected in our base of B2B software reviews.

Since each organization has specific business wants, it is prudent for them to abstain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such a system even among market-leading software solutions. The intelligent thing to do would be to list the various important factors that require consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Hightail File Sharing Software reviews and check out each of the other apps in your shortlist in detail. Such comprehensive research can make sure you discard ill-fitting applications and zero in on the system that provides all the features you need for business success.

How Much Does Hightail Cost?

Hightail Pricing Plans:

Free Trial

Lite Plan

Free

Pro Plan

$12/month

Teams Plan

Custom pricing

Hightail offers a free plan and 2 pricing packages:

Lite Plan – free

  • File size send limit – 250 MB
  • File expiration – 7 Days
  • Storage space – 2GB
  • File previews – Limited
  • Precise comments

Pro Plan – $12/month (billed annually)

  • File size send limit – 25 GB
  • File expiration – Configurable
  • Storage space – Unlimited

All features of the Lite plan, plus:

  • Delivery notifications
  • Send tracking
  • Password protection
  • Precise comments
  • Live chat support
  • Phone support

Teams Plan – Custom pricing

  • File size send limit – 100 GB

All features of the Pro plan, plus:

  • Archiving
  • Enterprise grade security
  • Version control
  • Real-time discussions
  • To-dos & task management
  • Advanced approval routing
  • Personal & Team dashboards
  • Dedicated customer support team
  • Teams and permissions
  • Single Sign-On
  • Admin reports
  • Invoicing for entire team

User Satisfaction

Positive Social Media Mentions 105
Negative Social Media Mentions 9

We realize that when you make a decision to buy File Sharing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Hightail reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Hightail. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Hightail Comparisons

Hightail user reviews

You can send files to recipients regardless of the size

Read full review >
Ted
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: N/A

Great file sharing tool

Read full review >
Carl
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

A professional tool for sending files

Read full review >
Julius
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: 11-50 Employees Industry: N/A

It offers simplicity for both back-end and end user

Read full review >
Vivian
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.09.2018 Company Size: More than 100 Employees Industry: Marketing and advertising

Helpful and easy to use transfer solution

Read full review >
Alvin
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 13.09.2018 Company Size: 1-10 Employees Industry: N/A

What are Hightail pricing details?

Hightail Pricing Plans:

Free Trial

Lite Plan

Free

Pro Plan

$12/month

Teams Plan

Custom pricing

Hightail offers a free plan and 2 pricing packages:

Lite Plan – free

  • File size send limit – 250 MB
  • File expiration – 7 Days
  • Storage space – 2GB
  • File previews – Limited
  • Precise comments

Pro Plan – $12/month (billed annually)

  • File size send limit – 25 GB
  • File expiration – Configurable
  • Storage space – Unlimited

All features of the Lite plan, plus:

  • Delivery notifications
  • Send tracking
  • Password protection
  • Precise comments
  • Live chat support
  • Phone support

Teams Plan – Custom pricing

  • File size send limit – 100 GB

All features of the Pro plan, plus:

  • Archiving
  • Enterprise grade security
  • Version control
  • Real-time discussions
  • To-dos & task management
  • Advanced approval routing
  • Personal & Team dashboards
  • Dedicated customer support team
  • Teams and permissions
  • Single Sign-On
  • Admin reports
  • Invoicing for entire team

What integrations are available for Hightail?

  • Salesforce
  • SharePoint
  • IBM
  • NetSuite
  • OpenText
  • box
  • Amazon web services
  • NFS
  • documentum
  • FileNet
  • OneDrive
  • RackSpace
  • Google Drive

Hightail average rating:

Average score
4.8/5 (17 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Tracy

PROS: I use this solution weekly as a work-around for clients that have some limits on size email they receive. We are able to send large files and photos that cannot be send otherwise. It is simple, intuitive and easy to use tool, it provides link for download and your job is done.

CONS: I’m using its free version but I still think that limit of 250MB for a file is sufficient size to make most of my transfer.

Reviewed 2 years ago

Read full review >

The least favorable review

Alvin

PROS: Hightail has great security tools so they can make better user experience while transferring the documents and files. The UI is simple and straightforward, it offers easy to use tool and informative notifications. It works great and effectively without any bugs or issues.

CONS: It doesn’t support many common file types so this limits the user experience. In addition, the log-in process can be frustrating if the user is not familiar with it. And other thing that I don’t like about this tool is the fact that it doesn’t allow me to view a file before downloading it.

Reviewed 1 year ago

Read full review >

More reviews from 17 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

You can send files to recipients regardless of the size

Read full review >
Ted
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: It has come off as a reliable tool in transferring large files that emails cannot handle. When you have clients who do not have enough space for the large files you intend to send them, you can use Hightail to achieve your objective. It has a user friendly interface, which means you can easily learn and get started right away.

CONS: Although they have a free version, it is limited in terms of the size of the files you are allowed to send. Apart from that, billing is automated and thus bills you without your permission. In trying out the free version, they request your credit card information, which does not make sense altogether.

What do you think about this review? Great Poor

Great file sharing tool

Read full review >
Carl
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 23.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I like that it provides security measurements that allow you to create safe place for sharing important documents and files. I especially like its unlimited storage and bandwidth features. After all, the program is easy to use and straightforward.

CONS: I don’t like that it doesn’t show the size of a file when uploading it and it has poor mobile support. Also, it has some limited range of files.

What do you think about this review? Great Poor

A professional tool for sending files

Read full review >
Julius
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: It offers an efficient platform on which you can upload files with ease. They can be organized in such a way that finding them is fast and simple. You can access the link to where your files are with ease download them without much hustle.

CONS: I was happy with how Hightail delivered to my needs. Although I did not find anything unusual or a limitation, it was probably because I used the basic features. It might have some things that need improving when you get to the advanced features.

What do you think about this review? Great Poor

It offers simplicity for both back-end and end user

Read full review >
Vivian
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.09.2018 Company Size: More than 100 Employees Industry: Marketing and advertising

PROS: It is easy to use for both the end user and back-end users making it a reliable tool for your customers and staff you use in sending files. You can send files in multiple channels including through the app and website. This offers flexibility of access to the files by your clients depending on their needs. It has built-in reporting features that help you to keep track of the activities of the end user regarding the files you send them.

CONS: There are bugs in the duration the files take to upload before sending them. It shows delays in the upload process. However, the tool has proved to offer reliable services when it comes to sending large files of up to 2GB.

What do you think about this review? Great Poor

Helpful and easy to use transfer solution

Read full review >
Alvin
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 13.09.2018 Company Size: 1-10 Employees Industry: N/A

PROS: Hightail has great security tools so they can make better user experience while transferring the documents and files. The UI is simple and straightforward, it offers easy to use tool and informative notifications. It works great and effectively without any bugs or issues.

CONS: It doesn’t support many common file types so this limits the user experience. In addition, the log-in process can be frustrating if the user is not familiar with it. And other thing that I don’t like about this tool is the fact that it doesn’t allow me to view a file before downloading it.

What do you think about this review? Great Poor

Great solution for sharing projects and large files

Read full review >
Rebecca
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.08.2018 Company Size: More than 100 Employees Industry: Media Production

PROS: With Hightail we can quickly and easily share large files with clients and colleagues and this is especially important in video-production world. I have clients that want to see a rough draft of a project and we are able to provide them with a link of the project or we are using it for uploading footage for editors as well. It is great collaborative tool that allows us to share files with one another.

CONS: I don’t have issues with this tool, it is highly helpful for sharing large video files.

What do you think about this review? Great Poor

Hightail is perfect solution for sharing files, no set up required and no issues to face with

Read full review >
Ebony
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: 11-50 Employees Industry: Printing

PROS: HighTail is easy to use and it has simple interface and we haven’t experienced any problem with downloading files from our customers’ link. I tried other solution but I had issues with downloading process and they don’t give you a warning that the problem exists. Thankfully, I haven’t experienced any kind of issues with this tool.

CONS: Within 3 years of using this program we had only one issue with uploading a file and we haven’t experienced this since then.

What do you think about this review? Great Poor

You can send files without losing quality

Read full review >
Laverne
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.03.2018 Company Size: 11-50 Employees Industry: Music

PROS: It eliminates delays as it is easy to use and you can send files to recipients faster. It offers no limitations regarding of the file size you send or receive, which means you do not have to resize the file before sending. The quality of the files is also maintained throughout the process. The Express app allows you to track what you send to recipients regarding the timeline and which files you send them.

CONS: At times, you can send a file but fails to deliver on the other end. This prompts you to resend the file to the recipient and thus a drawback. For the name, it does not complement the product but this is a non-issue as it functions well.

What do you think about this review? Great Poor

Friendly user interface on how to transfer files for your customers

Read full review >
Troy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.02.2018 Company Size: 11-50 Employees Industry: Printing

PROS: Little or no training is required to use this tool. It has a simple layout and when downloading files, you only have to click the link that comes up. Customers can send links to files they want you to have via Hightail and download them smoothly without issues. When compared with other sites that offer the similar functions, Hightail gives a clean and error free download process.

CONS: The issues with this tool are limited as it offers quality transfer of files. However, a one-time case, there was an issue uploading a file on the system and that was it. Other than that, it has been smooth all along.

What do you think about this review? Great Poor

You can control who accesses the files you send

Read full review >
Jerry
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.02.2018 Company Size: 11-50 Employees Industry: Fine Art

PROS: The fact that it is simple to use and set up makes things easier. It provides a report on the number of files you have sent to your clients or received and the activities around. You get to know how many times the client has clicked on the link or downloaded the files. You can also control the time the file will be available for download, who can download, and how many times it can be downloaded. It is cloud-based, which means that you can store your files and documents safely in the cloud and access them from anywhere.

CONS: Communication on the issues, with the system is not clear and thus hard to know when there is a problem and when the problem will be solved. All you are left to do is to try now and then only to be frustrated since the system is still down and there is no formal communication on when it will be up again.

What do you think about this review? Great Poor

I highly recommend HighTail to everyone who needs to share large files

Read full review >
Lillie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Graphic Design

PROS: The process of sending files through Hightail is simple and intuitive one. As a graphic designer we often work with large files that cannot be send through email. With a link I am able to send large file and to be sure that those files are safe and secure. I like the instructional video when entering the site.

CONS: I don’t have dislikes about this program, it works great for now.

What do you think about this review? Great Poor

It has size limits but it’s useful tool for sharing files

Read full review >
Tracy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.01.2018 Company Size: More than 100 Employees Industry: Construction

PROS: I use this solution weekly as a work-around for clients that have some limits on size email they receive. We are able to send large files and photos that cannot be send otherwise. It is simple, intuitive and easy to use tool, it provides link for download and your job is done.

CONS: I’m using its free version but I still think that limit of 250MB for a file is sufficient size to make most of my transfer.

What do you think about this review? Great Poor

Secure solution for sharing large files with my customers

Read full review >
Mamie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.01.2018 Company Size: More than 100 Employees Industry: Investment Management

PROS: I have found this tool highly useful especially when I have to send secure files or too large files. I like that I can upload files and share them with my customers in more secure way with password included. I like the ability to see how long files remain available for download.

CONS: It would be great if they could include an interactive calendar that would show dates files when they are sent and notification for expiring file dates.

What do you think about this review? Great Poor

It works well with Outlook

Read full review >
Pat
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.01.2018 Company Size: 11-50 Employees Industry: Wholesale

PROS: In handling large files, Hightail offers the right platform. It integrates well with Outlook, which means you do not have to switch to another screen when transferring files. The set up and administration is easy, which adds to its simplicity. You can manage users by either adding them or deleting them from your account and thus portrays a professional look.

CONS: The name can be hard to remember since it was changed from You-Send-It. Apart from that, users from China cannot access this tool due to the restrictions by the government of China, which is not on the developers of the product but the government. All in all, Hightail has proven to be the best alternative in its function.

What do you think about this review? Great Poor

Secure file and documents transfer

Read full review >
Margie
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 31.12.2017 Company Size: More than 100 Employees Industry: Retail

PROS: It allows for easy update of files for our clients. Where file transfer is involved and you are running a business, you need to be confidential by investing in a secure tool. Hightail offers that security and confidential for the files we send and receive. It keeps everything organized giving our business the needed boost.

CONS: The software crashes, at times, which can be annoying and slows down everything. The issues with the app not being compatible with certain firewalls makes it waste some time before it can get started. This proves to be a drawback all the same.

What do you think about this review? Great Poor

No project delays due to the ease of use

Read full review >
Alex
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: 11-50 Employees Industry: Translation and Localization

PROS: The ease of use of the tool makes it reliable to all our customers. Since we are involved in sending and receiving files from clients, Hightail has become a key figure in our work. It gives a professional look as we can transfer files and know when the customer has clicked on the link to the file.

CONS: When you look at the design of Hightail and compare it with that of Dropbox, it is not that appealing. However, the functionality and features of the tool are a top-notch with regard to the experiences we have had.

What do you think about this review? Great Poor

Easy sharing of files without flooding the email server

Read full review >
Rhonda
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 17.12.2017 Company Size: More than 100 Employees Industry: Building Materials

PROS: It integrates or brings together multiple files, automatically, for fast download and upload durations. You can customize them according to your needs and end user experience. It has an attractive and detailed Dashboard, which is organized to help you get acquainted with the system faster.

CONS: It is impossible to redirect uploads to the admin and thus bugs in the operation of the system. Large files experience breaks at times when uploading and when the issue is debugged, you have to start all over again. It is not the case with systems like FTP which allows you to resume with the upload once such a technicality occurs. Also, there is no section where you can reset your password making it frustrating when you forget it.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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