Shelf Review
What is Shelf?
Shelf is an innovative knowledge automation and management platform focused on helping contact centers surface the best answers to agents and customers. Through MerlinAI, the platform enables company knowledge to power the channels that customers want to connect with you, without additional training, without additional staffing.
Shelf is built on a modern technology stack, integrating seamlessly into agent workflows, so it works where your team works. It’s easy to set up and doesn’t require any developers to maintain and meet the most stringent security standards.
Show MoreOverview of Shelf Benefits
Search / Findability
With AI and natural language pinpoint search, users locate answers much faster and quickly navigate to the exact part of the correct article.
Unique Content Types
Shelf accommodates content of any format. All content is indexed and searchable (docs, wikis, PDFs, images, and video). Admins can create decision tree-based content and guided workflows to simplify and streamline complex tasks.
Powerful Analytics
Shelf provides insights and transparency into what your users and customers are looking for and what needs improvement. Shelf’s MerlinAI uncovers insights into content usage and suggests updates.
AI-Recommended Answers
MerlinAI actively listens to live support interactions and analyzes messages to derive context and provide direct answers or recommendations that otherwise take valuable time to locate.
Enterprise Scale
Shelf operates on an analytical model that continuously collects data in real-time and constantly deploys new code, so the product is versionless and constantly improving.
Show MoreOverview of Shelf Features
- Import Content from Desktop, Google Drive/ Dropbox Knowledge
- Capturing Instrument (Capture and manage web content web pages, articles, clippings, etc.)
- Diverse Set of Content Types
- Decision Trees Guided Workflows
- Multi-language support
- Content Organization/Segmentation
- User Control/Permissioning
- Enterprise Security
- Automated Content Maintenance
- Content Publication Workflow
- User Feedback and Ratings
- Personalized Search
- Pin-pointed Document Search (search inside document and open to exact location)
- Advanced Analytics
- Real-time answer suggestions for agent chat/ emails/live calls
- Open answers inside articles or documents
- Out-of-the-box Agent Assist
Shelf Position In Our Categories
Because businesses have particular business-related wants, it is only sensible that they steer clear of settling on an all-encompassing, ”best” business application. However, it would be difficult to chance on such an app even among widely used software systems. The logical thing to undertake is to list the varied essential factors which necessitate research including key features, budget, technical skill aptitude of staff, organizational size, etc. Then, you should follow through the research comprehensively. Read some Shelf reviews and scrutinize the other software products in your shortlist more closely. Such detailed research ensure you weed out unsuitable apps and choose the system which offers all the tools your company requires.
Position of Shelf in our main categories:
TOP
500
Shelf is one of the top 500 Collaboration Software products
Since each enterprise has specific business requirements, it is advisable for them to abstain from seeking a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such an app even among widely used software solutions. The intelligent thing to do would be to catalog the various important factors that need consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Shelf Document Management Systems reviews and check out each of the other solutions in your shortlist in detail. Such in-depth homework can make sure you weed out ill-fitting applications and choose the system that offers all the features you need for business success.
How Much Does Shelf Cost?
Shelf Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Shelf pricing details?
Shelf Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Shelf doesn’t offer standard pricing. Get in touch with the vendor for a quote.
User Satisfaction
Positive Social Media Mentions
226
Negative Social Media Mentions
5
We know that when you make a decision to get a Document Management Systems it’s important not only to see how experts rank it in their reviews, but also to check whether the real people and enterprises that bought these solutions are genuinely content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Shelf reviews across a vast array of social media sites. The data is then displayed in a simple to digest form revealing how many customers had positive and negative experience with Shelf. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Shelf?
Shelf offers support for integrations for all cloud services. The following applications are a few examples:
- Google Drive
- Dropbox
- Slack
- SharePoint
- Evernote
- Gmail
- Chrome
- Salesforce
For more details regarding integration, contact support.
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