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ShipMonk Review

ShipMonk
Our score: 8.8 User satisfaction: 96%
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What is ShipMonk?

ShipMonk is an order fulfillment platform especially designed for ecommerce businesses. The platform makes order fulfillment as stress-free as possible through its four main modules for managing inventory, orders, shipping, and warehousing. By streamlining these processes, the software helps users focus on growing their business.

ShipMonk software offers an inventory portal that lets you accurately track inventory levels. The portal centralizes information from multiple sales channels into a single hub, so you don’t have to go back and forth between systems to check inventory. Aside from tracking inventory levels, the inventory portal also identifies bestselling SKUs and sends low stock alerts.

The software also comes with an order management portal. The portal helps you manage the customer experience by providing accurate tracking for each order, starting from the moment it completes the checkout process. ShipMonk also provides features for managing the order returns process, so that you can process refunds more quickly.

Additionally, ShipMonk handles shipping through its partnerships with major carriers. You can use its built-in calculator to calculate real-time shipping rates and export CSV files to create customized reports. Through the platform, you can also reship orders if needed.

The software also gives you the ability to more efficiently manage inventory across multiple warehouses. You’ll get full control over features so you can tweak these in a way that best benefits your business. For instance, you can set predefined assignment logics to use for order fulfillment.

Aside from ShipMonk software features, the platform further offers various services to help startups and other businesses. It provides fulfillment services for ecommerce companies, retail businesses, and subscription box companies, along with Delivered Duty Paid services. Shipmonk can also be used for fulfilling orders for crowdfunding campaigns, preparing inventory for Fulfillment by Amazon, and taking advantage of Amazon Prime seller status.

Through all these software features and services, ShipMonk makes order fulfillment as convenient and manageable as possible.

Overview of ShipMonk Benefits

Hassle-free inventory management

ShipMonk ensures that you can always keep track of inventory levels no matter how many warehouses you use. The software can also be synced with multiple sales channels, so it automatically adjusts inventory levels as each sale is made. You’ll also get low stock alerts so you’ll know when you need to replenish your inventory. Moreover, the platform offers features for SKU management, so you can easily identify bestselling SKUs and blacklist old SKUs when necessary.

Efficient order management

ShipMonk ensures that your business’ order management process is as smooth and efficient as possible. Through the platform, you can track every order from warehouses all the way to the customer’s front step. You can easily sync the software with sales channels to ensure data accuracy and avoid manual data imports. The software also offers features for handling order returns and processing refunds. All these features ensure that order management is more convenient for you and and that you provide better customer service.

Transparent shipping processes

The software gives you plenty of insights into your shipping processes. You can view a wide variety of shipping reports through the software’s dashboard and export data to CSV files for reporting purposes. You’ll also be able to calculate accurate, real-time shipping rates, thanks to Shipmonk’s partnerships with major carriers. For added convenience, the system also reships orders if their tracking numbers haven’t been updated.

Powerful warehousing features and automation

The software lets you use warehouses located on both coasts of the US, so you can be sure that your customers get their orders in the fastest, most affordable way possible. You can split your inventory across these warehouses, and the software chooses to fulfill the order from the warehouse that provides the best turnaround time without compromising pricing. This ensures that you provide competitive shipping rates, which helps reduce shopping cart abandonment.

Reliable subscription box fulfillment

ShipMonk has experience in providing fulfillment services for nearly 100 subscription box companies, so you can be sure that the platform can be trusted for processes like shipping, packaging, and kitting. Through integrations with various third-party apps, the service also lets you sell individual products included in your box.

Seamless integration with Amazon services

The solution can help prepare your inventory so it’s ready for various Amazon services, like Fulfillment By Amazon and Amazon Prime memberships. ShipMonk can fulfill up to 10,000 orders each day and offers cross-docking services to help reduce costs and improve the overall efficiency of your services.

Built-in integrations with marketing tools

ShipMonk offers native integrations with an extensive selection of marketing tools like shopping cart software (Shopify, 3Dcart, WooCommerce), marketplaces (eBay, Etsy, Jet), and retailers (Target, Forever 21, Walmart). No matter what systems you use, you can integrate them with Shipmonk and take full advantage of the platform’s capabilities.

Overview of ShipMonk Features

  • Inventory management
  • Order fulfillment
  • Shipping management system
  • Warehouse management
  • Shipping calculator
  • Shipping reports
  • Shipping discounts
  • Multichannel ecommerce fulfillment
  • Pick and pack services
  • Intelligent storage and inventory system
  • Returns management
  • Dedicated Happiness Engineer
  • Custom packing procedures
  • Retail fulfillment
  • Multi-retailer support
  • Cross-docking services
  • EDI compliance
  • Consolidation and breaking bulk
  • Bulk processing
  • Special projects
  • Subscription box fulfillment
  • Kitting and assembly services
  • Flexible shipping options
  • Automated SKU mapping and bundling
  • Crowdfunding fulfillment
  • Onboarding assistance
  • Fulfillment By Amazon preparation services
  • Amazon product compliance
  • Integration with Amazon Seller Fulfilled Prime
  • SLA maintenance
  • Delivered duty paid fulfillment
  • Branded order tracking
  • Proactive exception handling
  • High-touch customer service

ShipMonk Position In Our Categories

Knowing that companies have distinctive business-related wants, it is only practical they avoid selecting a one-size-fits-all, ”best” system. At any rate, it would be almost impossible to try to discover such a software system even among well-known software systems. The logical step to undertake can be to write down the various critical aspects which require analysis such as key features, plans, technical skill ability of the employees, business size, etc. Then, you should conduct your product research thoroughly. Read these ShipMonk review articles and scrutinize each of the applications in your list in detail. Such detailed research makes sure you weed out unfit apps and subscribe to the one that provides all the features your business requires.

Position of ShipMonk in our main categories:

TOP 100

ShipMonk is one of the top 100 eCommerce Software products

TOP 20

ShipMonk is one of the 20 Warehouse Management Software products

ShipMonk is also listed in the following subcategories:

It is important to keep in mind that almost no app in the eCommerce Software category is going to be a perfect solution able to fulfill all the needs of different company types, sizes and industries. It may be a good idea to read a few ShipMonk eCommerce Software reviews first as some services might perform well exclusively in a very narrow group of applications or be prepared with a really specific type of industry in mind. Others can operate with a goal of being easy and intuitive and consequently lack complex functionalities welcomed by more experienced users. There are also solutions that focus on a wide group of customers and offer a complex feature base, however this frequently comes at a higher cost of such a solution. Make sure you're aware of your requirements so that you select a software that offers specifically the functionalities you look for.

How Much Does ShipMonk Cost?

ShipMonk Pricing Plans:

Free Trial

ShipMonk pricing depends on various factors, like fulfillment type, pick fees, your storage requirements, and several one-off costs. For instance, for ecommerce fulfillment, the platform offers these rates:

Ecommerce fulfillment – 0–100 orders

First Item Pick Fee Per Order – $2.50
Additional Items Per Order – $0.50
Promotional inserts – $.20
Return Processing – $2.00 + $.50 per additional item

Storage requirements:
Small Bin – $1/month
Medium Bin – $2/month
Large Bin – $3/month
X-Large Bin – $4/month
Pallet – $20/month

One-off costs:
Special Projects – $45/man-hour
Container Unloading – $300 per 20′ container, $500 per 40’ container
Minimum Pick and Pack Fee – $250/month
Packaging Materials- $.15 – $2.00

You can also contact the vendor to get a custom quote for your business.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ShipMonk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ShipMonk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ShipMonk pricing details?

ShipMonk Pricing Plans:

Free Trial

ShipMonk pricing depends on various factors, like fulfillment type, pick fees, your storage requirements, and several one-off costs. For instance, for ecommerce fulfillment, the platform offers these rates:

Ecommerce fulfillment – 0–100 orders

First Item Pick Fee Per Order – $2.50
Additional Items Per Order – $0.50
Promotional inserts – $.20
Return Processing – $2.00 + $.50 per additional item

Storage requirements:
Small Bin – $1/month
Medium Bin – $2/month
Large Bin – $3/month
X-Large Bin – $4/month
Pallet – $20/month

One-off costs:
Special Projects – $45/man-hour
Container Unloading – $300 per 20′ container, $500 per 40’ container
Minimum Pick and Pack Fee – $250/month
Packaging Materials- $.15 – $2.00

You can also contact the vendor to get a custom quote for your business.

What integrations are available for ShipMonk?

ShipMonk offers native integrations with a wide variety of third-party apps for marketing and ecommerce. These integrations include:

  • 3Dcart
  • Shopify
  • BigCommerce
  • WooCommerce
  • PayPal
  • Square
  • Magento
  • Weebly
  • Squarespace
  • eBay
  • Etsy
  • Newegg
  • Wish
  • Target
  • Best Buy Marketplace
  • Walmart
  • Returnly
  • GeekSeller
  • ShipStation
  • BlueVine
  • Brightpearl
  • Salesforce Commerce Cloud
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Reviewed By Louie Andre
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