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Synthesio Review

Synthesio
Our score: 8.2 User satisfaction: 99%

What is Synthesio?

Synthesio is a social intelligence tool used for the purpose of social media monitoring and social analytics. It utilizes the crawling web method for catching relevant data, and the information it acquires is enriched with sentiment analysis and demographics that helps in building up a social analytics dashboard.

Overview of Synthesio Benefits

The purpose of Synthesio is to extract the actionable insights available on the Web. Its aim is to be able to satisfy customers with the products they want. It provides a dashboard configurable to the needs of a particular business, and these dashboards are all dependent on the human vetting of the data according to the business requirements. Synthesio is a state-of-the-art tool that purifies data with human assistance and is targeted at organizations in need of clean and useful data. It also provides a customizable dashboard and helps businesses in tracking things based on their needs. Synthesio sets up its software as per your requirements and human monitoring is done at the backhand.

Overview of Synthesio Features

  • Market Research
  • Crisis Management
  • Brand Management
  • Product and Campaign Launch
  • Audience Segmentation
  • Customer Management

Synthesio Position In Our Categories

Because businesses have specific business-related wants, it is only rational they abstain from preferring an all-encompassing, “perfect” system. Needless to say, it would be futile to try to pinpoint such application even among well-known software solutions.
The practical step to do would be to set down the several key aspects which call for a analysis including key features, plans, technical skill competence of staff, company size, etc. Thereafter, you must do your product research exhaustively. Read these Synthesio analyses and explore the other software options in your list in detail. Such detailed product investigation guarantee you take out mismatched software products and buy the system which includes all the tools you require company requires.

Position of Synthesio in our main categories:

TOP 500

Synthesio is one of the top 500 Marketing Software products

Synthesio is also listed in the following subcategories:

Each company has its own characteristics, and might require a particular type of Marketing Software solution that will be adjusted to their business size, type of clients and staff and even specific industry they cater to. You should not count on getting a perfect services that will be suitable for every business regardless of their background is. It may be a good idea to read a few Synthesio Marketing Software reviews first and even then you should remember what the software is intended to do for your company and your workers. Do you need a simple and straightforward service with only essential functions? Will you really use the complex tools needed by pros and large enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to locate a reliable service that will match your budget.

How Much Does Synthesio Cost?

Synthesio Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Synthesio pricing is available on a by quote basis only. Contact Synthesio directly for more detailed pricing information.

User Satisfaction

Positive Social Media Mentions 85
Negative Social Media Mentions 1

We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Synthesio reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Synthesio. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

https://www.youtube.com/watch?v=MKaNwlW16Sk

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Synthesio Comparisons

Synthesio user reviews

It is highly useful solution

Read full review >
Jack
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

This is great platform with wonderful insight

Read full review >
Katy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2018 Company Size: More than 100 Employees Industry: Marketing Technology/Strategy/Product/Media

I have great experience with Synthesio

Read full review >
Darrel
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

Synthesio is easy to use and it provides great insights

Read full review >
Norma
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Automotive

This is accurate social media monitoring solution

Read full review >
Yolanda
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

What are Synthesio pricing details?

Synthesio Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Synthesio pricing is available on a by quote basis only. Contact Synthesio directly for more detailed pricing information.

What integrations are available for Synthesio?

  • CRM
  • Analytics
  • CMS
  • Marketing/Sales Automation
  • ERP
  • E-commerce
  • Customer Service Call Centers

Synthesio average rating:

Average score
5/5 (7 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Norma

PROS: This product is user-friendly and intuitive wih great design and visualisation of data, there are charts and graphs so you can easily analyze your data. You can export the chart or you can use raw data for future manipulations. Also, it offers real time insights, crisis tracking and social media monitoring. With this tool we managed to increase mentions and followers.

CONS: In my opinion the analyse system needs some improvements, also they could include option so we can easily switch between work spaces so we can reduce time spent for data extraction. In addition, I’d like to see an option that would help me to pull put dara from blog/forum or twitter account.

Reviewed 2 years ago

Read full review >

The least favorable review

Jack

PROS: What I like most about Synthesio is its flexibility, you can easily customize the dashboards so it can meet all your needs. I like the multiple topic structure approach for developing queries. The customer service is responsive, always willing to help and they care about our performance.

CONS: I’d like to see native platform engagements including mentions in the export. But when I mention this to their customer team they told me that they would work on this one.

Reviewed 1 year ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It is highly useful solution

Read full review >
Jack
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: What I like most about Synthesio is its flexibility, you can easily customize the dashboards so it can meet all your needs. I like the multiple topic structure approach for developing queries. The customer service is responsive, always willing to help and they care about our performance.

CONS: I’d like to see native platform engagements including mentions in the export. But when I mention this to their customer team they told me that they would work on this one.

What do you think about this review? Great Poor

This is great platform with wonderful insight

Read full review >
Katy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2018 Company Size: More than 100 Employees Industry: Marketing Technology/Strategy/Product/Media

PROS: I like that this tool provides us with robust data on business pitches and it provides with thorough knowledge on potential clients and their behavior on social media. ROI provides us with information on how social media works and our performance. This tool has one of the best client service and account managers, they help us get best experience from this product, they help us to figure out how this product works and what we get from it.

CONS: There are some websites that we cannot pull out data from but I’m satisfied from this product at the end of the day.

What do you think about this review? Great Poor

I have great experience with Synthesio

Read full review >
Darrel
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: This is very easy to use product. It is highly flexible and wonderful tool for reporting. The client service team is important to us and they assist and help us along the way. This is great and ful featured solution for social analytics and campaign management. We can spot valuable opportunities thanks to its thorough insights. I like its navigation and set up.

CONS: The privacy policies are very restrictive.

What do you think about this review? Great Poor

Synthesio is easy to use and it provides great insights

Read full review >
Norma
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Automotive

PROS: This product is user-friendly and intuitive wih great design and visualisation of data, there are charts and graphs so you can easily analyze your data. You can export the chart or you can use raw data for future manipulations. Also, it offers real time insights, crisis tracking and social media monitoring. With this tool we managed to increase mentions and followers.

CONS: In my opinion the analyse system needs some improvements, also they could include option so we can easily switch between work spaces so we can reduce time spent for data extraction. In addition, I’d like to see an option that would help me to pull put dara from blog/forum or twitter account.

What do you think about this review? Great Poor

This is accurate social media monitoring solution

Read full review >
Yolanda
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: This tool is easy to set up, it has great dashboard and user-friendly modules. It is customizable solution and easy to use. It allows us to update preferences and provides us with interactive data charts that are extremely useful for real-time analysing, monitoring and reporting. The support team is responsive and always willng to help.

CONS: I’d like to pull specific data from various social platforms, they could include more personalized data from social interactions and customers’ activities.

What do you think about this review? Great Poor

Synthesio is great solution for managing social media activities

Read full review >
Kim
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.01.2018 Company Size: More than 100 Employees Industry: Retail

PROS: Synthesio offers powerful defense system against potential risks to our brand, we can highlight customer sentiment and react faster according to the needs of our customers. Also, there are daily alerts that highlight potential risks and it depends on the data that is useful. The customer support team is always willing to help and assist us through every step of the product.

CONS: The auto sentiment tagging needs some improvements because sometimes mistakes neutral or positive comment as negative. Also, it can be hard to navigate it at times. To speak the truth, we use Conversocial tool for all reporting like response time, AHT, root cause analysis and volumes because Syntesio doesn’t offer these features.

What do you think about this review? Great Poor

It is perfect tool for measuring our brand’s social image

Read full review >
Lynne
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.12.2017 Company Size: More than 100 Employees Industry: Retail

PROS: This is wonderful social intelligence analysis solution. It measures every project and data. I have great experience with its customer service team because they are helpful and always responsive. We can easily manage and create successful projects thanks to this software.

CONS: They could improve their mobile capabilities because I’m often on the go and I always use my mobile device to finish and check upon the projects.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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