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timetoreply Review

timetoreply
Our score: 8.0 User satisfaction: 97%

What is timetoreply?

timetoreply is an email analytics and reporting software that provides you with actionable information and metrics about the business-related email activities of your sales and support teams. It is comprised of tools that help you track your teams’ email workloads, conversations, and activities and measure their productivity in terms of responsiveness to internal or external emails. 

timetoreply enables you to determine the total number of emails sent and received by your team members and their average email reply times over a certain period of time. You can identify patterns and trends in the number of email activities they are performing, volumes of business emails they are sending and receiving, email conversations they are engaging in, and the email productivity of each team member. 

The software also gives you the capability to set your own goals for email reply times and compare your team members’ email activities against those goals. Moreover, timetoreply generates reports that aid you to gain meaningful insights into your teams’ email productivity and responsiveness and their conversations and engagements with prospects and clients.

Overview of timetoreply Benefits

Business Email Analytics 

One of the key features offered by timetoreply is it assists you to gain actionable insights into the email activities being performed by your sales and customer service/support teams, whether they are working in the office or from remote locations. You can track, measure, and assess various aspects of their email activities and help them communicate and engage with prospects and customers more efficiently. 

For example, timetoreply surfaces data and metrics about the email workload of your teams. You can find out the total number of business emails sent and received by each team member or the entire team for over a given period of time. You can even determine how many emails your team members sent during and after business hours. This way, you’ll be able to monitor and evaluate their email productivity and ensure that they are responding to all important emails coming from prospects and customers. 

Email Responsiveness Tracking

timetoreply allows you to monitor and measure your teams’ email responsiveness. This means the software helps you know how fast your team members are responding to internal or external emails. You can track each team member’s average initial response and overall response times for a specific range of dates you selected.

The software also delivers other essential and detailed analytics on email responsiveness. You can check the percentage of emails your team members replied to within a certain amount of minutes or hours. Furthermore, timetoreply enables you to track and evaluate email responsiveness by obtaining data on email conversations. 

Thus, you get the ability to find out how many email conversations an individual or shared mailbox is participating in, how many email conversations have already been completed, and how many are still spending or those conversations that are awaiting responses from the mailbox. 

With all of these data and metrics, you’ll be able to verify if your team members are taking too long to respond to business emails. You can spot trends in email response times at the individual or group level and set response time goals for specific team members or customers. 

Integration Features 

You can integrate timetoreply with some of your existing tools to facilitate and improve system interoperability, email data transmission, and reporting. It works with different email clients and programs, including Gmail, G Suite, MS Exchange, Outlook, Office 365, and Mimecast. 

timetoreply lets you use custom APIs so you can connect it with any reporting or dashboard tools you’re currently using. This gives you an easier and faster way to visualize and analyze data on email workload, productivity, or responsiveness and generate insights from it to improve lead and client engagements and drive higher revenues.

Overview of timetoreply Features

  • Email Activity Analytics
  • Email Workload & Volume
  • Productivity Monitoring
  • Email Response Times
  • Reply Time Goals
  • Conversational Relationships
  • Custom Reports
  • Data Filtering
  • Email Client Integration

What Problems Will timetoreply Solve?

Problem #1: You don’t know that your customer queries are all being attended to, or how long your agents are taking to respond.

Problem #2: You don’t know that all inbound leads are being replied to quickly.

Problem #3: You don’t have a handle on the workload or productivity of your remote employees. timetoreply measures email reply times and volumes of individual and shared mailboxes, so you can see exactly who is working, and who might need some coaching to reply faster. You can set reply time goals and SLAs for your customer, key account, and sales team, see email activity across the day, and workload. The powerful dashboard also allows you to see all emails that still need replying to, which is ideal for making sure that your customers are kept happy through great service.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

timetoreply Position In Our Categories

Bearing in mind businesses have their own business needs, it is sensible that they abstain from paying for an all-in-one, ”best” software. At any rate, it would be hard to chance on such an app even among popular software products. The logical thing to undertake is to write down the several vital functions that need investigation including important features, price plans, skill capability of staff, organizational size, etc. The second step is, you must follow through your product research fully. Have a look at some of these timetoreply evaluations and look into the other software products in your shortlist more closely. Such well-rounded research ascertains you weed out unsuitable software solutions and pay for the system which has all the features you require company requires in sustaining growth.

Position of timetoreply in our main categories:

timetoreply is also listed in the following subcategories:

Each business is different, and might call for a special Email Management Software solution that will be fit for their business size, type of customers and staff and even specific industry they cater to. You should not count on getting a perfect software that is going to be suitable for every business no matter what their background is. It may be a good idea to read a few timetoreply Email Management Software reviews first and even then you should remember what the service is intended to do for your company and your workers. Do you require an easy and straightforward app with only basic functions? Will you really make use of the advanced tools required by experts and large enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a reliable app that will match your budget.

How Much Does timetoreply Cost?

timetoreply Pricing Plans:

Free Trial

Remote

$7/mailbox/month

Ignite

$15/mailbox/month

timetoreply offers two enterprise pricing plans for you to choose from. Here are the details of each plan:

Remote – Starts at $7/mailbox/month for 10 – 100 mailboxes

  • For businesses that want to improve their office-based or remote employees’ email productivity
  • Email Client Integration (G Suite, Gmail, Outlook, MS Exchange, Office 365, Mimecast, IMAP)
  • Dashboard View
  • Email Communication Patterns
  • Conversation & Message-Level Email Logs
  • Goal Setting ( at the company, team, and email conversation level)
  • Email Address & Domain Selection
  • Report Scheduling

Ignite – Starts at $15/mailbox/month for 5 – 30 mailboxes

  • For businesses that require longer periods of time for reporting and insights for their own email KPIs
  • All features in Remote, Plus:
  • Email Analytics on Shared Mailboxes/Sub- Agents
  • Additional Reports

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Email Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and timetoreply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with timetoreply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are timetoreply pricing details?

timetoreply Pricing Plans:

Free Trial

Remote

$7/mailbox/month

Ignite

$15/mailbox/month

timetoreply offers two enterprise pricing plans for you to choose from. Here are the details of each plan:

Remote – Starts at $7/mailbox/month for 10 – 100 mailboxes

  • For businesses that want to improve their office-based or remote employees’ email productivity
  • Email Client Integration (G Suite, Gmail, Outlook, MS Exchange, Office 365, Mimecast, IMAP)
  • Dashboard View
  • Email Communication Patterns
  • Conversation & Message-Level Email Logs
  • Goal Setting ( at the company, team, and email conversation level)
  • Email Address & Domain Selection
  • Report Scheduling

Ignite – Starts at $15/mailbox/month for 5 – 30 mailboxes

  • For businesses that require longer periods of time for reporting and insights for their own email KPIs
  • All features in Remote, Plus:
  • Email Analytics on Shared Mailboxes/Sub- Agents
  • Additional Reports

What integrations are available for timetoreply?

timetoreply has an API to help pull data into other business intelligence tools.

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Reviewed By Jenny Chang
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