RepRevive Review
What is RepRevive?
RepRevive is an online reputation management software that is designed to protect your brand by gathering feedback, engaging customers and managing online reviews. This tool helps small businesses improve customer experience. Its surveys capture feedback at multiple business-customer interaction points including website, email, social media, point-of-sale, mobile and offline.
How It Works
- Direct customers to a quick 15-second survey rating their experience 1-10, with the option for additional comments
- Customers are segmented into detractors, passives and promoters from survey results
- Promoters are directed to leave a review on sites like Facebook, Google, Yelp and TripAdvisor
- Passives are directed to connect on social media
- Detractors submit feedback privately to management for follow up
Overview of RepRevive Benefits
RepRevive’s main focus is on helping businesses deliver a better customer experience. The tool combines feedback surveys and online reviews management to do this.
Frictionless surveys capture feedback at multiple business-customer interaction points including website, point-of-sale, email, social media and mobile. Customer contact details are saved along with all the responses for easy follow up.
A large part of RepRevive’s focus is on making sure it is easy for customers to engage with its surveys. RepRevive does this by eliminating clicks, limiting responses to two quick questions and continually testing and optimizing the process.
RepRevive has seen some good results so far. In one case study they did with a moving company on their email tool, they saw 25.4% response rates. Industry average response rates for email surveys are typically 5% to 12% depending on the setup, so they more than doubled that.
Having an effective feedback system allows businesses to capture negative reviews before they get posted publicly. An owner or manager can then follow up with the unhappy customer privately to correct any issues and/or address any concerns.
Happy customers are invited to leave online reviews that are selected by the business. This allows the business to get more authentic reviews from real customers, but as part of a managed feedback process.
RepRevive includes 24/7 review monitoring across the web. Businesses get a notification whenever a new review is found, and that review is captured in their RepRevive dashboard.
Finally, RepRevive’s reporting features allow businesses to track progress and spot trends through feedback analytics and online review analytics. The combination of all these features gives businesses the actionable data they need to improve their customer experience in efficient and meaningful ways.
Show MoreOverview of RepRevive Features
- Easy setup process
- Integration with Yelp, Google+, TripAdvisor and Facebook
- Generating a survey landing page with a custom URL
- In-depth reporting, charts and data visualizations
- Manage negative feedback privately
- Share reviews on social media and web
- Import reviews and social media profiles
- Sort customer feedback ratings and analyze comments
What Problems Will RepRevive Solve?
Problem 1: Most small businesses do not have an easy way to capture customer feedback that actually gets used by customers and employees.
RepRevive’s feedback surveys can engage customers just about anywhere they interact with a business, and they are optimized so that customers actually do provide feedback. Each business gets a private dashboard with meaningful reporting that can be easily analyzed and used.
Problem 2: Most small businesses do not have an easy way to monitor and manage their online reviews.
RepRevive’s 24/7 reviews monitoring centralizes all reviews into one central place. Along with new review notifications and RepRevive’s feedback system, businesses have the ability to: respond to reviews quickly, capture negative reviews and gain more authentic positive reviews.
Problem 3: Most small businesses do not have an easy way to capture customer contact info and segment their customer list by positive, neutral and negative experiences for personalized messaging.
RepRevive can help businesses not only capture customer contact info, it also captures feedback upfront or on-demand so businesses can better understand the relationship each customer has with the business. This allows owners and managers to personalize the messaging to each customer.
Awards & Quality Certificates
RepRevive Position In Our Categories
Knowing that companies have distinctive business wants, it is sensible they avoid picking a one-size-fits-all, “perfect” software solution. Be that as it may, it is hard to find such a software system even among sought-after software systems. The right step to undertake can be to write down the different chief factors that call for a analysis including major features, costing, skill capability of the employees, organizational size, etc. Then, you must double down on your research fully. Have a look at some of these RepRevive evaluations and scrutinize each of the software solutions in your shortlist in detail. Such well-rounded product research ascertain you stay away from mismatched apps and buy the system that offers all the function your company requires to achieve growth.
Position of RepRevive in our main categories:
TOP
100
RepRevive is one of the top 100 Restaurant Management Software products
If you are considering RepRevive it may also be sensible to investigate other subcategories of Restaurant Management Software collected in our database of B2B software reviews.
It is crucial to note that virtually no service in the Restaurant Management Software category is going to be an ideal solution that can match all the goals of all company types, sizes and industries. It may be a good idea to read a few RepRevive Restaurant Management Software reviews first as specific solutions can perform well only in a very narrow group of applications or be designed with a very specific industry in mind. Others can function with an intention of being easy and intuitive and as a result lack complicated elements welcomed by more experienced users. You can also find apps that focus on a broad group of customers and offer a rich feature base, but that usually comes at a more significant price of such a service. Ensure you're aware of your requirements so that you select a service that offers all the features you look for.
How Much Does RepRevive Cost?
RepRevive Pricing Plans:
Free Trial
Basic:
per location pricing of $19/month
Premium:
per location pricing of $39/month
What are RepRevive pricing details?
RepRevive Pricing Plans:
Free Trial
Basic:
per location pricing of $19/month
Premium:
per location pricing of $39/month
RepRevive offers two plans:
Basic: per location pricing of $19/month
- Branded feedback funnel
- Unlimited feedback requests
- Website feedback tab
- Feedback received notifications
- Feedback reporting
- Capture customer data
- WordPress plugin
Premium: per location pricing of $39/month
- Branded feedback funnel
- Unlimited feedback requests
- Website feedback tab
- Feedback received notifications
- Feedback reporting
- Capture customer data
- WordPress plugin
- 24/7 review monitoring
- New review notifications
- Track all reviews from one place
- Review reporting
User Satisfaction
Positive Social Media Mentions
22
Negative Social Media Mentions
2
We know that when you make a decision to get a Restaurant Management Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out whether the real users and enterprises that bought it are genuinely happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and RepRevive reviews across a vast array of social media sites. The information is then presented in an easy to understand form revealing how many customers had positive and negative experience with RepRevive. With that information at hand you will be prepared to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RepRevive?
RepRevive integrates with WordPress through its feedback plugin. It also integrates with any other website with a simple code snippet that can be added just before the “body” tag.
In addition to these existing integrations, RepRevive will be integrating with Zapier to provide access to 500+ existing apps and platforms. This will allow automatic importing and exporting of contacts, feedback surveys and other data RepRevive captures.
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