MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

RepRevive Review

RepRevive
Our score: 8.0 User satisfaction: 91%

What is RepRevive?

RepRevive is an online reputation management software that is designed to protect your brand by gathering feedback, engaging customers and managing online reviews. This tool helps small businesses improve customer experience. Its surveys capture feedback at multiple business-customer interaction points including website, email, social media, point-of-sale, mobile and offline.

How It Works

  • Direct customers to a quick 15-second survey rating their experience 1-10, with the option for additional comments
  • Customers are segmented into detractors, passives and promoters from survey results
  • Promoters are directed to leave a review on sites like Facebook, Google, Yelp and TripAdvisor
  • Passives are directed to connect on social media
  • Detractors submit feedback privately to management for follow up

Overview of RepRevive Benefits

RepRevive’s main focus is on helping businesses deliver a better customer experience. The tool combines feedback surveys and online reviews management to do this.

Frictionless surveys capture feedback at multiple business-customer interaction points including website, point-of-sale, email, social media and mobile. Customer contact details are saved along with all the responses for easy follow up.

A large part of RepRevive’s focus is on making sure it is easy for customers to engage with its surveys.  RepRevive does this by eliminating clicks, limiting responses to two quick questions and continually testing and optimizing the process.

RepRevive has seen some good results so far.  In one case study they did with a moving company on their email tool, they saw 25.4% response rates. Industry average response rates for email surveys are typically 5% to 12% depending on the setup, so they more than doubled that.

Having an effective feedback system allows businesses to capture negative reviews before they get posted publicly. An owner or manager can then follow up with the unhappy customer privately to correct any issues and/or address any concerns.

Happy customers are invited to leave online reviews that are selected by the business. This allows the business to get more authentic reviews from real customers, but as part of a managed feedback process.

RepRevive includes 24/7 review monitoring across the web.  Businesses get a notification whenever a new review is found, and that review is captured in their RepRevive dashboard.

Finally, RepRevive’s reporting features allow businesses to track progress and spot trends through feedback analytics and online review analytics. The combination of all these features gives businesses the actionable data they need to improve their customer experience in efficient and meaningful ways.

Overview of RepRevive Features

  • Easy setup process
  • Integration with Yelp, Google+, TripAdvisor and Facebook
  • Generating a survey landing page with a custom URL
  • In-depth reporting, charts and data visualizations
  • Manage negative feedback privately
  • Share reviews on social media and web
  • Import reviews and social media profiles
  • Sort customer feedback ratings and analyze comments

What Problems Will RepRevive Solve?

Problem 1: Most small businesses do not have an easy way to capture customer feedback that actually gets used by customers and employees.

RepRevive’s feedback surveys can engage customers just about anywhere they interact with a business, and they are optimized so that customers actually do provide feedback. Each business gets a private dashboard with meaningful reporting that can be easily analyzed and used.

Problem 2: Most small businesses do not have an easy way to monitor and manage their online reviews.

RepRevive’s 24/7 reviews monitoring centralizes all reviews into one central place. Along with new review notifications and RepRevive’s feedback system, businesses have the ability to: respond to reviews quickly, capture negative reviews and gain more authentic positive reviews.

Problem 3: Most small businesses do not have an easy way to capture customer contact info and segment their customer list by positive, neutral and negative experiences for personalized messaging.

RepRevive can help businesses not only capture customer contact info, it also captures feedback upfront or on-demand so businesses can better understand the relationship each customer has with the business.  This allows owners and managers to personalize the messaging to each customer.

Awards & Quality Certificates

RepRevive Position In Our Categories

Bearing in mind businesses have special business wants, it is practical that they steer clear of preferring a one-size-fits-all, ideal system. Just the same, it would be hard to stumble on such an app even among widely used software systems. The correct step to do would be to jot down the several significant functions that entail investigation including critical features, costing, skill competence of staff, company size, etc. After which, you should conduct your research to a full extent. Go over these RepRevive evaluations and explore the other applications in your shortlist more closely. Such well-rounded research guarantee you weed out ill-fitting applications and subscribe to the one that meets all the tools you require business requires to achieve growth.

Position of RepRevive in our main categories:

TOP 50

RepRevive is one of the top 50 Restaurant Management Software products

If you are considering RepRevive it may also be beneficial to check out other subcategories of Restaurant Management Software gathered in our database of B2B software reviews.

Organizations have unique wants and requirements and no software platform can be ideal in such a scenario. It is useless to try to find an ideal off-the-shelf software system that meets all your business requirements. The intelligent thing to do would be to adapt the application for your specific requirements, employee skill levels, finances, and other aspects. For these reasons, do not hurry and invest in well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your specific wants. Do your groundwork, look into each short-listed system in detail, read a few RepRevive Restaurant Management Software reviews, call the seller for clarifications, and finally select the product that offers what you need.

How Much Does RepRevive Cost?

RepRevive Pricing Plans:

Free Trial

Basic:

per location pricing of $19/month

Premium:

per location pricing of $39/month

RepRevive offers two plans:

Basic: per location pricing of $19/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin

Premium: per location pricing of $39/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin
  • 24/7 review monitoring
  • New review notifications
  • Track all reviews from one place
  • Review reporting

User Satisfaction

Positive Social Media Mentions 22
Negative Social Media Mentions 2

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RepRevive reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RepRevive. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular RepRevive Alternatives

Top Competitors To RepRevive By Price

Product name:
Price:
by quote
by quote
By quote

Trending Restaurant Management Software Reviews

Product name:
Score:
Satisfaction:

RepRevive Comparisons

What are RepRevive pricing details?

RepRevive Pricing Plans:

Free Trial

Basic:

per location pricing of $19/month

Premium:

per location pricing of $39/month

RepRevive offers two plans:

Basic: per location pricing of $19/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin

Premium: per location pricing of $39/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin
  • 24/7 review monitoring
  • New review notifications
  • Track all reviews from one place
  • Review reporting

What integrations are available for RepRevive?

RepRevive integrates with WordPress through its feedback plugin. It also integrates with any other website with a simple code snippet that can be added just before the “body” tag.

In addition to these existing integrations, RepRevive will be integrating with Zapier to provide access to 500+ existing apps and platforms. This will allow automatic importing and exporting of contacts, feedback surveys and other data RepRevive captures.

Note

RepRevive
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Jenny Chang
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.