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$19

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RepRevive REVIEW

Restaurant Management Software

No user reviews
USER SATISFACTION 91%
OUR SCORE 8.0

What is RepRevive?

RepRevive is an online reputation management software that is designed to protect your brand by gathering feedback, engaging customers and managing online reviews. This tool helps small businesses improve customer experience. Its surveys capture feedback at multiple business-customer interaction points including website, email, social media, point-of-sale, mobile and offline.

How It Works

  • Direct customers to a quick 15-second survey rating their experience 1-10, with the option for additional comments
  • Customers are segmented into detractors, passives and promoters from survey results
  • Promoters are directed to leave a review on sites like Facebook, Google, Yelp and TripAdvisor
  • Passives are directed to connect on social media
  • Detractors submit feedback privately to management for follow up

Overview of RepRevive Benefits

RepRevive’s main focus is on helping businesses deliver a better customer experience. The tool combines feedback surveys and online reviews management to do this.

Frictionless surveys capture feedback at multiple business-customer interaction points including website, point-of-sale, email, social media and mobile. Customer contact details are saved along with all the responses for easy follow up.

A large part of RepRevive’s focus is on making sure it is easy for customers to engage with its surveys.  RepRevive does this by eliminating clicks, limiting responses to two quick questions and continually testing and optimizing the process.

RepRevive has seen some good results so far.  In one case study they did with a moving company on their email tool, they saw 25.4% response rates. Industry average response rates for email surveys are typically 5% to 12% depending on the setup, so they more than doubled that.

Having an effective feedback system allows businesses to capture negative reviews before they get posted publicly. An owner or manager can then follow up with the unhappy customer privately to correct any issues and/or address any concerns.

Happy customers are invited to leave online reviews that are selected by the business. This allows the business to get more authentic reviews from real customers, but as part of a managed feedback process.

RepRevive includes 24/7 review monitoring across the web.  Businesses get a notification whenever a new review is found, and that review is captured in their RepRevive dashboard.

Finally, RepRevive’s reporting features allow businesses to track progress and spot trends through feedback analytics and online review analytics. The combination of all these features gives businesses the actionable data they need to improve their customer experience in efficient and meaningful ways.

Overview of RepRevive Features

  • Easy setup process
  • Integration with Yelp, Google+, TripAdvisor and Facebook
  • Generating a survey landing page with a custom URL
  • In-depth reporting, charts and data visualizations
  • Manage negative feedback privately
  • Share reviews on social media and web
  • Import reviews and social media profiles
  • Sort customer feedback ratings and analyze comments

What Problems Will RepRevive Solve?

Problem 1: Most small businesses do not have an easy way to capture customer feedback that actually gets used by customers and employees.

RepRevive’s feedback surveys can engage customers just about anywhere they interact with a business, and they are optimized so that customers actually do provide feedback. Each business gets a private dashboard with meaningful reporting that can be easily analyzed and used.

Problem 2: Most small businesses do not have an easy way to monitor and manage their online reviews.

RepRevive’s 24/7 reviews monitoring centralizes all reviews into one central place. Along with new review notifications and RepRevive’s feedback system, businesses have the ability to: respond to reviews quickly, capture negative reviews and gain more authentic positive reviews.

Problem 3: Most small businesses do not have an easy way to capture customer contact info and segment their customer list by positive, neutral and negative experiences for personalized messaging.

RepRevive can help businesses not only capture customer contact info, it also captures feedback upfront or on-demand so businesses can better understand the relationship each customer has with the business.  This allows owners and managers to personalize the messaging to each customer.

Awards & Quality Certificates

RepRevive Position In Our Categories

Position of RepRevive in our main categories:

50

RepRevive is one of the top 50 Restaurant Management Softwareproducts

50

RepRevive is one of the 50
Restaurant Management Software products


If you are interested in RepRevive it might also be a good idea to investigate other subcategories of Best Restaurant Management Software gathered in our database of SaaS software reviews.

Since each enterprise has particular business needs, it is prudent for them to desist from looking for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such a system even among popular software platforms. The clever thing to do would be to list the various important aspects that require consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some RepRevive reviews and look into each of the other apps in your shortlist in detail. Such exhaustive homework can ensure you discard ill-fitting platforms and choose the solution that offers all the aspects you require for business success.

How Much Does RepRevive Cost?

RepRevive offers two plans:

Basic: per location pricing of $19/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin

Premium: per location pricing of $39/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin
  • 24/7 review monitoring
  • New review notifications
  • Track all reviews from one place
  • Review reporting

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RepRevive reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RepRevive. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

22

NEGATIVE SOCIAL MENTIONS

2

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are RepRevive pricing details?

RepRevive offers two plans:

Basic: per location pricing of $19/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin

Premium: per location pricing of $39/month

  • Branded feedback funnel
  • Unlimited feedback requests
  • Website feedback tab
  • Feedback received notifications
  • Feedback reporting
  • Capture customer data
  • WordPress plugin
  • 24/7 review monitoring
  • New review notifications
  • Track all reviews from one place
  • Review reporting

What integrations are available for RepRevive?

RepRevive integrates with WordPress through its feedback plugin. It also integrates with any other website with a simple code snippet that can be added just before the “body” tag.

In addition to these existing integrations, RepRevive will be integrating with Zapier to provide access to 500+ existing apps and platforms. This will allow automatic importing and exporting of contacts, feedback surveys and other data RepRevive captures.

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