Tripleseat Review
What is Tripleseat?
Tripleseat is a simple yet powerful, web-based sales and events management platform. Built to cater to the needs of professionals in the hospitality industry, this solution enables operators and owners of different establishments to optimize the planning and streamline the task management process in order to yield higher sales. With this, users can easily create proposals, events order, and invoices without having to start from scratch but still use their branding for a more professional look.
Tripleseat eliminates the manual process, confusion, and hassle that hinders success for events business. It is equipped with a reliable set of features that satisfy the needs of banquet facility and restaurant managers. Among its most notable functionalities are SmartDocs, SmartLeads, SmartChat, lead conversion, booking management, planning management, credit card integration, reporting, online signature tool, and contact management.
Show MoreOverview of Tripleseat Benefits
Tripleseat is a comprehensive event management solution that enables businesses to capture leads from anywhere and manage every guest effectively. The Tripleseat SmartSuite is a unique module for events management. The suite provides key features such as the SmartDocs, SmartChat, and the SmartLead. The SmartDoc enables events managers to generate branded documents with customizable colors, fonts, and more. It’s an easy-to-use tool for the generation of pixel-perfect proposals, contracts, event orders, and invoice.
On the other hand, the Tripleseat SmartLead enables events to capture leads from all angles. It allows managers to capture all potential leads from the Facebook page, existing website, phone inquiries, and VENUES by Tripleseat. It also enables events business to close businesses faster than before.
The SmartChat is the perfect tool to create a seamless communication flow. It allows events managers to communicate easily with their clients. With the module, there is no hassle finding customer email or playing phone tag. You just need to access the SmartChat via your Tripleseat account to relay events details to your clients.
All event booking details are managed in a single central location. This makes it easy for event managers to monitor who requested an event, at what time, and their specific location. Event managers can also keep track of notes, documents, and task for all the booking. In addition, charging and collecting payments is super easy. Tripleseat enables you to do it quickly and easily, plus you get a notification every time a payment is received. All payment details are automatically displayed together with the other events details.
Show MoreOverview of Tripleseat Features
- SmartDocs
- SmartLeads
- SmartChat
- Convert Leads
- Manage bookings and planning process
- Credit card integration
- Report on everything
- Online signature
- Manage contacts
Tripleseat Position In Our Categories
Since businesses have special business-related needs, it is only prudent they avoid going for a one-size-fits-all, ”best” business program. Nevertheless, it is troublesome to stumble on such application even among recognizable software systems. The best step to undertake would be to take note of the several significant aspects which need scrutiny including essential features, plans, skill ability of staff members, organizational size, etc. Next, you should do your research systematically. Have a look at some of these Tripleseat evaluations and look into the other solutions in your list more closely. Such all-encompassing research ensures you steer clear of unfit apps and select the one that has all the benefits your business requires for optimal results.
Position of Tripleseat in our main categories:
TOP
50
Tripleseat is one of the top 50 Event Management Software products
If you are considering Tripleseat it could also be sensible to investigate other subcategories of Event Management Software collected in our database of B2B software reviews.
It is crucial to realize that virtually no software in the Event Management Software category is a perfect solution that can match all the goals of various business types, sizes and industries. It may be a good idea to read a few Tripleseat Event Management Software reviews first as some solutions can perform well exclusively in a very narrow group of applications or be designed with a very specific type of industry in mind. Others might function with an idea of being easy and intuitive and consequently lack complicated elements welcomed by more experienced users. There are also apps that support a wide group of users and give you a powerful feature toolbox, however this in most cases comes at a higher cost of such a solution. Ensure you're aware of your needs so that you pick a software that offers specifically the elements you look for.
How Much Does Tripleseat Cost?
Tripleseat Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Tripleseat pricing details?
Tripleseat Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Tripleseat for their enterprise pricing details and other product information.
User Satisfaction
Positive Social Media Mentions
52
Negative Social Media Mentions
0
We are aware that when you make a decision to purchase a Event Management Software it’s vital not only to see how experts score it in their reviews, but also to find out if the real users and enterprises that bought it are actually satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Tripleseat reviews across a wide array of social media sites. The data is then featured in a simple to digest format indicating how many users had positive and negative experience with Tripleseat. With that information at hand you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Tripleseat?
Tripleseat integrates with the following applications:
- MailChimp
Tripleseat User Reviews
Tripleseat average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I highly recommend Tripleseat because it helped us become more organized with our multiple locations and events. Everything we add to the platform is easy to communicate and find.
CONS: I've yet to discover the rest of the features so I can fully utilize Tripleseat. Perhaps an intelligent search bar that accommodates minor typos could help with this.
The least favorable review
PROS: I like that Tripleseat is user-friendly because the UI is easily understood. If you need further info and training, tutorials are available online. The FAQs and YouTube videos helped me understand Tripleseat more.
CONS: It would be very nice if the notifications are also available for when you are setting a financial goal or going over budget. It's frustrating, but to be fair it doesn't really keep us from going about what we need to do. This doesn't make me like Tripleseat any less.
More reviews from 7 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Tripleseat is excellent
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 26.08.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: I highly recommend Tripleseat because it helped us become more organized with our multiple locations and events. Everything we add to the platform is easy to communicate and find.
CONS: I've yet to discover the rest of the features so I can fully utilize Tripleseat. Perhaps an intelligent search bar that accommodates minor typos could help with this.
Sales booster
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 05.07.2021
Company Size: More than 100 Employees
Industry: Food & Beverages
PROS: Tripleseat is so easy to use and learn. The new hires in our team find it user-friendly and they learn on their own because there is online training available to them about both Tripleseat features and the industry.
CONS: It would be great if it was set up to multitask a lot better, and that the settings change so often that I always had to seek an admin to get them to revert to the previous setup.
One-stop-shop platform
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 24.05.2021
Company Size: More than 100 Employees
Industry: Hospitality
PROS: I think it's so wonderful that Tripleseat is making it so much easier for us to manage our event venue bookings, schedule staff, trach our revenue and reach out to our clients in the same space.
CONS: None at all! In case I run into any issues, I quickly get a reply from their customer service team.
Event coordination magic tool
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 08.01.2021
Company Size: 11-50 Employees
Industry: Restaurants
PROS: Tripleseat is so user-friendly and it's so detailed that it helps us become more organized. Their online tutorials are also helpful for us to maximize all their features.
CONS: It would be more helpful to have additional features like more hosts to an event or access to hosts' contact information so we can avoid any confusion.
What I think about Tripleseat
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 13.07.2020
Company Size: More than 100 Employees
Industry: Hospitality
PROS: With Tripleseat, items are organized according to color. I am also on top of client deadlines, thanks to the tasks feature.
CONS: It would be great to improve the formatting of Tripleseat so I don't have to manually type items and instead able to copy and paste what I need to add.
Events marvel
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 30.06.2020
Company Size: More than 100 Employees
Industry: Market Research
PROS: I like that Tripleseat is user-friendly because the UI is easily understood. If you need further info and training, tutorials are available online. The FAQs and YouTube videos helped me understand Tripleseat more.
CONS: It would be very nice if the notifications are also available for when you are setting a financial goal or going over budget. It's frustrating, but to be fair it doesn't really keep us from going about what we need to do. This doesn't make me like Tripleseat any less.
Tripleseat is my favorite!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 18.06.2020
Company Size: 11-50 Employees
Industry: N/A
PROS: I like that I'm able to upload documents for each event on Tripleseat. We use it for all-things events, from layout to planner and timelines. The best part is that everyone in the team has access to their mobile and desktop devices too!
CONS: They're able to improve on all the things I didn't like in the past, so I'm pleased they're open to feedback.
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Tripleseat user reviews
Tripleseat is excellent
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 26.08.2021
Company Size: More than 100 Employees
Industry: N/A
Sales booster
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 05.07.2021
Company Size: More than 100 Employees
Industry: Food & Beverages
One-stop-shop platform
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 24.05.2021
Company Size: More than 100 Employees
Industry: Hospitality
Event coordination magic tool
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 08.01.2021
Company Size: 11-50 Employees
Industry: Restaurants
What I think about Tripleseat
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 13.07.2020
Company Size: More than 100 Employees
Industry: Hospitality
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