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V-Person Service Desk Review
What is V-Person Service Desk?
V-Person Service Desk is a machine learning and AI-powered self-service support portal for a company’s employees. The virtual agent system immediately supplies personalized answers to questions stated in natural language so that workers get the exact support they need.
With V-Person Service Desk, businesses can reduce the rates of calls to their in-house support center. Since employees can adequately troubleshoot problems by themselves, they can work more productively and more efficiently.
Moreover, companies can count on Creative Virtual to offer them support whether they choose to manage the system by themselves, have the service manage it for them, or combine both.
Show MoreOverview of V-Person Service Desk Benefits
Virtual Support Agent
V-Person Service Desk provides employees with immediate assistance should they need it regardless of their preferred device. The virtual agent understands and processes natural language and offers answers tailored to the needs of the person making the query. This reduces the rates of call deflection and decreases the number of live chat sessions. Instead, employees can troubleshoot issues themselves at a faster rate, leading to enhanced productivity and efficiency.
Ecosystem Integration
V-Person Service Desk easily integrates with a company’s existing systems such as ticketing solutions, single sign-on services, live chat operations, and databases. This allows the Creative Virtual system to tap into these applications to enhance their service provision as it can draw essential information to create a personalized support experience.
Live Agent Handover
In case the employee does not get the answers they need to solve their technical problems, the virtual agent can handover the issue to a live agent. This can be inefficient in other cases but not with V-Person Service Desk. The virtual agent passes on the conversation to the live agent who will assess the issue and offers a tailored support.
Smooth Workflow
V-Person Service Desk enables organizations to smoothly manage the flow of knowledge resources and deploy virtual agents where they are most needed from a single console. On top of that, they can integrate editing, reporting, and testing functionalities with the system.
Show MoreOverview of V-Person Service Desk Features
- Natural Language Understanding
- Real-Time Virtual Agent Support
- Live Agent Handover
- Conversation History Provision
- Knowledge Management
- Workflow Management
- BI Reporting Platform
- Integrations
V-Person Service Desk Position In Our Categories
Knowing that companies have specific business requirements, it is only practical they avoid settling on an all-encompassing, ”best” software solution. At any rate, it is nearly futile to try to come across such an app even among popular software products. The sensible thing to do would be to shortlist the numerous essential aspects which necessitate investigation including major features, plans, technical skill aptitude of the users, business size, etc. After which, you should follow through your product research thoroughly. Browse through some of these V-Person Service Desk reviews and look into each of the software systems in your shortlist in detail. Such detailed product research ensure you weed out unfit software products and pay for the system which includes all the features your business requires in sustaining growth.
Position of V-Person Service Desk in our main categories:
TOP
50
V-Person Service Desk is one of the top 50 AI Software products
If you are considering V-Person Service Desk it might also be beneficial to check out other subcategories of AI Software listed in our base of B2B software reviews.
Every enterprise is different, and can call for a specific AI Software solution that will be designed for their company size, type of customers and employees and even specific industry they deal with. You should not count on locating a perfect services that is going to work for each business no matter what their history is. It may be a good idea to read a few V-Person Service Desk AI Software reviews first and even then you should pay attention to what the software is supposed to do for your business and your workers. Do you need an easy and intuitive app with only essential functions? Will you really use the advanced tools needed by pros and large enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a solid solution that will fit your budget.
How Much Does V-Person Service Desk Cost?
V-Person Service Desk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are V-Person Service Desk pricing details?
V-Person Service Desk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
V-Person Service Desk is a self-service desk for workers. Companies interested in integrating the virtual agent into their ecosystem can request for their enterprise pricing via phone or email.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We are aware that when you decide to buy a AI Software it’s crucial not only to learn how experts score it in their reviews, but also to find out if the real people and enterprises that purchased these solutions are indeed happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and V-Person Service Desk reviews across a vast range of social media sites. The information is then displayed in an easy to digest form showing how many people had positive and negative experience with V-Person Service Desk. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Dutch
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for V-Person Service Desk?
V-Person Service Desk can be integrated with the following types of services and solutions:
- Single Sign-On
- Ticketing
- Databases
- Live Chat
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