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V-Person Service Desk Review

V-Person Service Desk
Our score: 8.6 User satisfaction: N/A

What is V-Person Service Desk?

V-Person Service Desk is a machine learning and AI-powered self-service support portal for a company’s employees. The virtual agent system immediately supplies personalized answers to questions stated in natural language so that workers get the exact support they need.

With V-Person Service Desk, businesses can reduce the rates of calls to their in-house support center. Since employees can adequately troubleshoot problems by themselves, they can work more productively and more efficiently.

Moreover, companies can count on Creative Virtual to offer them support whether they choose to manage the system by themselves, have the service manage it for them, or combine both.

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Overview of V-Person Service Desk Benefits

Virtual Support Agent

V-Person Service Desk provides employees with immediate assistance should they need it regardless of their preferred device. The virtual agent understands and processes natural language and offers answers tailored to the needs of the person making the query. This reduces the rates of call deflection and decreases the number of live chat sessions. Instead, employees can troubleshoot issues themselves at a faster rate, leading to enhanced productivity and efficiency.

Ecosystem Integration

V-Person Service Desk easily integrates with a company’s existing systems such as ticketing solutions, single sign-on services, live chat operations, and databases. This allows the Creative Virtual system to tap into these applications to enhance their service provision as it can draw essential information to create a personalized support experience.

Live Agent Handover

In case the employee does not get the answers they need to solve their technical problems, the virtual agent can handover the issue to a live agent. This can be inefficient in other cases but not with V-Person Service Desk. The virtual agent passes on the conversation to the live agent who will assess the issue and offers a tailored support.

Smooth Workflow

V-Person Service Desk enables organizations to smoothly manage the flow of knowledge resources and deploy virtual agents where they are most needed from a single console. On top of that, they can integrate editing, reporting, and testing functionalities with the system.

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Overview of V-Person Service Desk Features

  • Natural Language Understanding
  • Real-Time Virtual Agent Support
  • Live Agent Handover
  • Conversation History Provision
  • Knowledge Management
  • Workflow Management
  • BI Reporting Platform
  • Integrations

V-Person Service Desk Position In Our Categories

Knowing that businesses have specific business-related wants, it is reasonable that they abstain from buying a one-size-fits-all, ideal system. Having said that, it is hard to pinpoint such an app even among well-known software systems. The clever thing to do should be to narrow down the varied critical factors which need research such as major features, pricing, technical skill aptitude of staff members, business size, etc. Thereafter, you should double down on your research comprehensively. Read some of these V-Person Service Desk evaluations and look into each of the software solutions in your shortlist in detail. Such comprehensive research ascertain you drop ill-fitting applications and choose the one that provides all the features your business requires for optimal results.

Position of V-Person Service Desk in our main categories:

TOP 50

V-Person Service Desk is one of the top 50 AI Software products

If you are considering V-Person Service Desk it might also be a good idea to investigate other subcategories of AI Software collected in our database of SaaS software reviews.

Each enterprise is different, and might call for a special AI Software solution that will be fit for their company size, type of clients and employees and even specific industry they cater to. It's not wise to count on locating an ideal app that is going to work for every company regardless of their background is. It may be a good idea to read a few V-Person Service Desk AI Software reviews first and even then you should pay attention to what the software is intended to do for your business and your workers. Do you need a simple and straightforward service with just essential features? Will you actually make use of the advanced functionalities needed by pros and big enterprises? Are there any particular tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable software that will match your budget.

How Much Does V-Person Service Desk Cost?

V-Person Service Desk Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are V-Person Service Desk pricing details?

V-Person Service Desk Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

V-Person Service Desk is a self-service desk for workers. Companies interested in integrating the virtual agent into their ecosystem can request for their enterprise pricing via phone or email.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you decide to get a AI Software it’s important not only to learn how professionals evaluate it in their reviews, but also to check if the actual users and companies that use these solutions are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and V-Person Service Desk reviews across a wide range of social media sites. The data is then featured in an easy to digest format indicating how many users had positive and negative experience with V-Person Service Desk. With that information available you will be equipped to make an informed business choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Dutch

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for V-Person Service Desk?

V-Person Service Desk can be integrated with the following types of services and solutions:

  • Single Sign-On
  • Ticketing
  • Databases
  • Live Chat

 

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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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