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V-Person Service Desk Review
What is V-Person Service Desk?
V-Person Service Desk is a machine learning and AI-powered self-service support portal for a company’s employees. The virtual agent system immediately supplies personalized answers to questions stated in natural language so that workers get the exact support they need.
With V-Person Service Desk, businesses can reduce the rates of calls to their in-house support center. Since employees can adequately troubleshoot problems by themselves, they can work more productively and more efficiently.
Moreover, companies can count on Creative Virtual to offer them support whether they choose to manage the system by themselves, have the service manage it for them, or combine both.
Show MoreOverview of V-Person Service Desk Benefits
Virtual Support Agent
V-Person Service Desk provides employees with immediate assistance should they need it regardless of their preferred device. The virtual agent understands and processes natural language and offers answers tailored to the needs of the person making the query. This reduces the rates of call deflection and decreases the number of live chat sessions. Instead, employees can troubleshoot issues themselves at a faster rate, leading to enhanced productivity and efficiency.
Ecosystem Integration
V-Person Service Desk easily integrates with a company’s existing systems such as ticketing solutions, single sign-on services, live chat operations, and databases. This allows the Creative Virtual system to tap into these applications to enhance their service provision as it can draw essential information to create a personalized support experience.
Live Agent Handover
In case the employee does not get the answers they need to solve their technical problems, the virtual agent can handover the issue to a live agent. This can be inefficient in other cases but not with V-Person Service Desk. The virtual agent passes on the conversation to the live agent who will assess the issue and offers a tailored support.
Smooth Workflow
V-Person Service Desk enables organizations to smoothly manage the flow of knowledge resources and deploy virtual agents where they are most needed from a single console. On top of that, they can integrate editing, reporting, and testing functionalities with the system.
Show MoreOverview of V-Person Service Desk Features
- Natural Language Understanding
- Real-Time Virtual Agent Support
- Live Agent Handover
- Conversation History Provision
- Knowledge Management
- Workflow Management
- BI Reporting Platform
- Integrations
V-Person Service Desk Position In Our Categories
Because companies have specific business-related requirements, it is reasonable they abstain from paying for an all-in-one, ideal system. However, it is difficult to try to discover such application even among sought-after software solutions. The better step to undertake can be to set down the different critical functions which entail careful thought like major features, price terms, skill aptitude of staff members, company size, etc. The second step is, you should follow through your product research comprehensively. Have a look at some of these V-Person Service Desk analyses and look into the other software options in your shortlist in detail. Such detailed research guarantees you weed out ill-fitting software solutions and buy the one which delivers all the aspects your business requires for success.
Position of V-Person Service Desk in our main categories:
TOP
50
V-Person Service Desk is one of the top 50 AI Software products
If you are considering V-Person Service Desk it could also be a good idea to examine other subcategories of AI Software listed in our base of B2B software reviews.
Enterprises have different needs and requirements and no software application can be perfect in such a situation. It is futile to try to find a perfect off-the-shelf software system that meets all your business wants. The intelligent thing to do would be to modify the application for your specific needs, staff member skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized trendy systems. Though these may be widely used, they may not be the perfect fit for your specific wants. Do your groundwork, investigate each short-listed platform in detail, read a few V-Person Service Desk AI Software reviews, call the maker for clarifications, and finally settle for the product that provides what you want.
How Much Does V-Person Service Desk Cost?
V-Person Service Desk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are V-Person Service Desk pricing details?
V-Person Service Desk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
V-Person Service Desk is a self-service desk for workers. Companies interested in integrating the virtual agent into their ecosystem can request for their enterprise pricing via phone or email.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We know that when you choose to purchase a AI Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover whether the actual people and businesses that purchased these solutions are genuinely satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and V-Person Service Desk reviews across a wide range of social media sites. The information is then featured in an easy to understand format indicating how many customers had positive and negative experience with V-Person Service Desk. With that information available you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Dutch
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for V-Person Service Desk?
V-Person Service Desk can be integrated with the following types of services and solutions:
- Single Sign-On
- Ticketing
- Databases
- Live Chat
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