WhenThen Review
What is WhenThen?
WhenThen is a no-code open payments management platform that aims to simplify businesses to take control of and improve their payments stack. For fintech and internet businesses that must accept payments, it can be utilized to create personalized payment experiences. Users may connect to any payment processor, including Stripe, PayPal, Adyen, and more, to design the refund, dispute, fraud protection, and other logic required to manage the entire payment experience via a drag-and-drop interface.
The platform lets users coordinate the processing of payments among several payment processors based on any data point and rule. WhenThen also offers features for handling crucial payment-related issues. This includes tools for automatically managing disputes and chargebacks, fraud detection, reimbursements for both digital and tangible items, and automated tokenization. When a customer card is lost, stolen, or expires, the system can also immediately update credit/debit cards that are on file.
Show MoreOverview of WhenThen Benefits
Automated Payment Operations
Payment Automation handles crucial but repetitive and minor activities. You may build strong automation of all kinds by linking your payment and operations partners to the system using the pre-built integrations. Refund automation, for instance, can replicate your refund policy to streamline operations and give customers a faster resolution, while response automation automatically sends messages to users whose payment authorizations were declined and instantly replies to users when you get a chargeback from your payment processor. You can also generate timely and automated payment reports emailed to you and your stakeholders.
Codeless Payment Solutions
WhenThen has a No-Code Editor that can be used to quickly deploy robust payment experiences and automation without a significant amount of development work. With the system’s drag-and-drop editor, you can easily construct a logic for payment operations. In addition, using WhenThen’s ready-to-connect integrations, you can authenticate your third-party apps and services, enabling safe data transmission and communication between your existing and desired connections.
Advanced Security
With WhenThen, you can set up a backup or “failover” payment gateway to handle transactions in case your primary payment gateway experiences downtime or other issues. This prevents failed transactions due to outages, interruptions, etc. The complexity of the routing mechanism also depends on what your company needs. Additionally, WhenThen offers a PCI DSS Level 1 privacy vault that is optional, complete with tokenization, payment network tokens, and account updaters.
Show MoreOverview of WhenThen Features
- Payment Processing
- Payment Orchestration
- Payment Methods
- Payment Disputes
- Fraud Detection
- Tokenization
- Account Updater
- Refunds
- Reporting
- Communications
What Problems Will WhenThen Solve?
Problem #1: Changing purchasing trends have led merchants to adopt more complex payment infrastructure.
WhenThen’s Payment Orchestration Platform strategically sits between your checkout and your payment stack to react in real-time to merchant transactions. It helps achieve payment success by intelligently routing transactions to the best Payment Processor. With the automation that allows you to delay capture, retry failed payments, and reduce fraud in minutes.
Problem #2: Dispute can lead to eCommerce chargeback or a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report.
This can cost merchants up to $100 if not prevented. WhenThen provides a platform for merchants to connect their payment processors, fraud providers, and many more so they can build enterprise-level payment flows, automation, and strategies that can help mitigate chargeback and fraud risks.
Problem #3: Companies have normalized fraud and chargebacks as a necessary evil when accepting payments online.
With WhenThen, you can add and experiment with your fraud stack to create the right decline rules to minimize fraud. You may easily connect with new fraud Providers. Also, define specific conditions for when to apply SCA and 3DS to protect you from chargebacks. Your team will be notified in real time when disputes are submitted, so you can work with your customers. Enable authorization-only processing for high-risk transactions, affording you time to validate the transaction with the user.
Awards & Quality Certificates
WhenThen Position In Our Categories
Because companies have special business demands, it is wise they avoid preferring an all-in-one, ideal business program. Needless to say, it would be difficult to try to chance on such a software system even among sought-after software systems. The rational step to undertake is to note down the several vital functions that call for a deliberation such as crucial features, price plans, skill aptitude of staff members, company size, etc. Thereafter, you should follow through the product research comprehensively. Browse over some WhenThen evaluations and scrutinize each of the software options in your list more closely. Such comprehensive product investigation ensure you drop poorly fit apps and select the one that has all the features your business requires.
Position of WhenThen in our main categories:
There are popular and widely used systems in each software category. But are they necessarily the best fit for your enterprise’s unique requirements? A trendy software solution may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few WhenThen Accounts Receivable Software reviews and mull over the factors that you wish to have in the software such as the cost, main tools, available integrations etc. Then, select a few apps that fit your requirements. Check out the free trials of these apps, read online opinions, get information from the vendor, and do your investigation meticulously. This exhaustive groundwork is certain to assist you find the most excellent software platform for your firm’s unique needs.
How Much Does WhenThen Cost?
WhenThen Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are WhenThen pricing details?
WhenThen Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
WhenThen SMB and enterprise pricing details are available only upon request. Contact the vendor for more information.
User Satisfaction
Positive Social Media Mentions
24
Negative Social Media Mentions
6
We realize that when you choose to purchase a Accounts Receivable Software it’s vital not only to learn how professionals evaluate it in their reviews, but also to check whether the real users and enterprises that use these solutions are indeed content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and WhenThen reviews across a vast range of social media sites. The information is then presented in an easy to digest way indicating how many people had positive and negative experience with WhenThen. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- German
- Spanish
- French
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WhenThen?
WhenThen integrates with a wide range of applications including the following:
- Mailchimp
- Salesforce
- Vocherify
- Laybuy
- Banked
- Sift
- Affirm
- com
- Vyne
- Ideal Finecture
- Worldline
- Snowflake
- Gocardless
- Chase
- Neonomics
- Giropay
- Volt
- Stripe
- net
- Worldpay
- Zendesk
- Trilo
- Square
- Bambora
- Riskified
- Avalara
- Mastercard
- Visa
- Vancontact
- Pipedrive
- Braintree
- Activecampaign
- Apaya
- Mollie
- 2checkout
- Amazon Pay
- Clearpay
- Hubspot
- Eps
- Paynl
- American Express
- Global Payments
- Sofort
- Signifyd
- Moneris
- Plaid
- Slack
- PayPal
- Sendgrid
- Buckaroo
- Twilio
- Sepa
- ApplePay
- TrueLayer
- Intercom
- Klara
- P24
- Pay360
- Afterpay
- Adyen
- Mandrill
- Taxjar
- GooglePay
- Twint
- Barclays
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