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xMatters Review

xMatters
Our score: 8.4 User satisfaction: 100%

What is xMatters?

xMatters is a cloud-based alerts and communication management platform that enables companies to take actions quickly and effectively during incidents. With the help of this solution, a business process or application can instantly trigger an automatic, two-way communication system, which can be in the form of  SMS, email, voice, or text, in the case of an incident or emergency. This way, companies can prevent an incident, or resolve a problem more efficiently by informing the concerned personnel in time.

Thousands of global companies from a wide range of niches use xMatters to run their operations smoothly. They include medical organizations, IT firms, Government authorities, Disaster management authorities, Supply chain companies, and much more.

Overview of xMatters Benefits

xMatters is fully optimized for mobiles and tablets. This enables the users to send/get timely alerts if an incident occurs at their place of work. The mobile optimization also helps the managers to do operations such as task assigning and scheduling even if they are not in their offices in front of their computers.

What differentiates xMatters from any other alert system is that the xMatters employs a two-way communication to alert or notify the concerned personnel in case of an emergency. This means that not only the managers get to send alerts to the on-ground staff, but the staff can also send real-time updates about the situation to their managers.  Moreover, the automation of alerts and notifications allows the enterprises to get fastest possible alerts in case of an emergency. The automated alerts not only trigger at the time of an emergency but also could be leverage to remind the staff about the upcoming maintenance dates.  The sending and receiving of notifications are targeted so that only the concerned personnel are alerted and engages in the case of an incident and not all the employees of the company are sent with unnecessary notifications.

The drag-and-drop designer allows the users to create personalized interaction interface where they can interact with each other to monitor and resolve the incidents.

Overview of xMatters Features

  • Alerts and Notifications
  • Communication management
  • two-way communication
  • Email, voice, text, SMS.
  • Automation of alerts and notifications
  • Incident management
  • Scheduling
  • Integrations
  • News feed
  • Customization
  • Event management
  • manual alerts and notification
  • Drag and Drop
  • Mobile optimized solution

xMatters Position In Our Categories

Bearing in mind companies have unique business wants, it is only logical that they avoid deciding on an all-in-one, ”best” solution. Be that as it may, it is hard to find such an app even among widely used software products. The correct step to do can be to tabulate the numerous essential aspects which need consideration like essential features, packages, technical skill ability of staff, company size, etc. Thereafter, you must perform the product research fully. Have a look at these xMatters evaluations and explore each of the software programs in your shortlist in detail. Such all-encompassing research ascertains you stay away from unsuitable software solutions and buy the system that delivers all the aspects you require business requires to achieve growth.

Position of xMatters in our main categories:

TOP 200

xMatters is one of the top 200 IT Management Software products

If you are considering xMatters it could also be sensible to check out other subcategories of IT Management Software gathered in our database of B2B software reviews.

Each organization has different needs and requires an application that can be personalized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no system can proffer perfect tools off-the-shelf. When you try to find a software app, first be sure what you need it for. Read some xMatters IT Management Software reviews and ask yourself do you want basic tools or do you want advanced tools? Are there any industry-specific features that you are looking for? Obtain the answers to these questions to help your search. There are lots of elements that you need to consider and these include your finances, particular business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that offers all that you require to enhance your organization competence and productivity.

How Much Does xMatters Cost?

xMatters Pricing Plans:

Free Trial

IT Management Starter

$16/user/month

IT Management Base

$39/user/month

IT Management Advanced

$59/user/month

Business Continuity Management Starter

$9/user/month

Business Continuity Management Base

$12.48/user/month

Business Continuity Management Advanced

$15.96/user/month

Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.

The three different tiers are named Starter, Base, and Pro. Further details are given in below:

IT Management

Starter – $16/user/month

  • Unlimited Integrations
  • Mobile, SMS, email, voice, and pager communication
  • Up to 10 Roles
  • 6 Events/Minute
  • Manual Alerts
  • Support
  • Data Sync
  • SLA
  • Messaging Packages

Base – $39/user/month

  • All features of Starter package
  • Unlimited Roles
  • 15 Events/Minute
  • 24/7 support
  • Multi-language support
  • Bigger messaging packages

Advanced – $59/user/month

  • All features of Base package
  • 30 events/ minutes
  • dedicated support manager
  • Communication center
  • Biggest messaging

Business Continuity Management

Starter – $9/user/month

  • Unlimited users
  • Mobile, SMS, email, voice, and pager communication
  • Unlimited roles
  • 24/7 support
  • Groups
  • Integrations
  • Data Sync
  • Multi-Language support
  • Success manager
  • Manual Alerts

Base – $12.48/user/month

  • All features of Starter package
  • Messaging app
  • Conference calling
  • Drag and drop tools
  • Subscriptions

Advanced – $15.96/user/month

  • All features of Base package
  • Dashboards
  • Incident management
  • Dashboard sharing
  • Feeds

User Satisfaction

Positive Social Media Mentions 39
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and xMatters reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with xMatters. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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xMatters Comparisons

What are xMatters pricing details?

xMatters Pricing Plans:

Free Trial

IT Management Starter

$16/user/month

IT Management Base

$39/user/month

IT Management Advanced

$59/user/month

Business Continuity Management Starter

$9/user/month

Business Continuity Management Base

$12.48/user/month

Business Continuity Management Advanced

$15.96/user/month

Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.

The three different tiers are named Starter, Base, and Pro. Further details are given in below:

IT Management

Starter – $16/user/month

  • Unlimited Integrations
  • Mobile, SMS, email, voice, and pager communication
  • Up to 10 Roles
  • 6 Events/Minute
  • Manual Alerts
  • Support
  • Data Sync
  • SLA
  • Messaging Packages

Base – $39/user/month

  • All features of Starter package
  • Unlimited Roles
  • 15 Events/Minute
  • 24/7 support
  • Multi-language support
  • Bigger messaging packages

Advanced – $59/user/month

  • All features of Base package
  • 30 events/ minutes
  • dedicated support manager
  • Communication center
  • Biggest messaging

Business Continuity Management

Starter – $9/user/month

  • Unlimited users
  • Mobile, SMS, email, voice, and pager communication
  • Unlimited roles
  • 24/7 support
  • Groups
  • Integrations
  • Data Sync
  • Multi-Language support
  • Success manager
  • Manual Alerts

Base – $12.48/user/month

  • All features of Starter package
  • Messaging app
  • Conference calling
  • Drag and drop tools
  • Subscriptions

Advanced – $15.96/user/month

  • All features of Base package
  • Dashboards
  • Incident management
  • Dashboard sharing
  • Feeds

What integrations are available for xMatters?

xMatters integrates with the following business systems and applications:

  • Twitter
  • Zapier
  • Sumo Logic
  • Loggly
  • Zendesk,
  • Desk.com
  • Splunk Cloud
  • OneLogin
  • Salesforce Sales Cloud
  • ScienceLogic
  • AppDynamics
  • IBM SmartCloud Engage
  • JIRA Software
  • Okta Identity Management
  • HipChat
  • ManageEngine ServiceDesk Plus
  • HipChat
  • Slack
  • Salesforce Service Cloud
  • JIRA Service Desk
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Reviewed By Jenny Chang
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