xMatters Review
What is xMatters?
xMatters is a cloud-based alerts and communication management platform that enables companies to take actions quickly and effectively during incidents. With the help of this solution, a business process or application can instantly trigger an automatic, two-way communication system, which can be in the form of SMS, email, voice, or text, in the case of an incident or emergency. This way, companies can prevent an incident, or resolve a problem more efficiently by informing the concerned personnel in time.
Thousands of global companies from a wide range of niches use xMatters to run their operations smoothly. They include medical organizations, IT firms, Government authorities, Disaster management authorities, Supply chain companies, and much more.
Show MoreOverview of xMatters Benefits
xMatters is fully optimized for mobiles and tablets. This enables the users to send/get timely alerts if an incident occurs at their place of work. The mobile optimization also helps the managers to do operations such as task assigning and scheduling even if they are not in their offices in front of their computers.
What differentiates xMatters from any other alert system is that the xMatters employs a two-way communication to alert or notify the concerned personnel in case of an emergency. This means that not only the managers get to send alerts to the on-ground staff, but the staff can also send real-time updates about the situation to their managers. Moreover, the automation of alerts and notifications allows the enterprises to get fastest possible alerts in case of an emergency. The automated alerts not only trigger at the time of an emergency but also could be leverage to remind the staff about the upcoming maintenance dates. The sending and receiving of notifications are targeted so that only the concerned personnel are alerted and engages in the case of an incident and not all the employees of the company are sent with unnecessary notifications.
The drag-and-drop designer allows the users to create personalized interaction interface where they can interact with each other to monitor and resolve the incidents.
Overview of xMatters Features
- Alerts and Notifications
- Communication management
- two-way communication
- Email, voice, text, SMS.
- Automation of alerts and notifications
- Incident management
- Scheduling
- Integrations
- News feed
- Customization
- Event management
- manual alerts and notification
- Drag and Drop
- Mobile optimized solution
xMatters Position In Our Categories
Knowing that businesses have specific business wants, it is only practical they abstain from getting a one-size-fits-all, “perfect” software product. Regardless, it would be almost impossible to discover such a software system even among popular software systems. The sensible step to undertake would be to tabulate the several major functions which necessitate deliberation including major features, packages, technical skill capability of the employees, company size, etc. Next, you must do the research exhaustively. Read some of these xMatters review articles and scrutinize the other software products in your shortlist more closely. Such all-encompassing research makes sure you keep away from ill-fitting software solutions and subscribe to the one that offers all the features your business requires.
Position of xMatters in our main categories:
TOP
200
xMatters is one of the top 200 IT Management Software products
If you are interested in xMatters it may also be beneficial to investigate other subcategories of IT Management Software listed in our database of SaaS software reviews.
Companies have unique needs and requirements and no software platform can be perfect in such a condition. It is futile to try to find an ideal out-of-the-box software system that fulfills all your business requirements. The wise thing to do would be to adapt the application for your special needs, employee skill levels, budget, and other aspects. For these reasons, do not hurry and pay for well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your particular needs. Do your research, investigate each short-listed platform in detail, read a few xMatters IT Management Software reviews, speak to the seller for clarifications, and finally settle for the product that offers what you need.
How Much Does xMatters Cost?
xMatters Pricing Plans:
Free Trial
IT Management Starter
$16/user/month
IT Management Base
$39/user/month
IT Management Advanced
$59/user/month
Business Continuity Management Starter
$9/user/month
Business Continuity Management Base
$12.48/user/month
Business Continuity Management Advanced
$15.96/user/month
What are xMatters pricing details?
xMatters Pricing Plans:
Free Trial
IT Management Starter
$16/user/month
IT Management Base
$39/user/month
IT Management Advanced
$59/user/month
Business Continuity Management Starter
$9/user/month
Business Continuity Management Base
$12.48/user/month
Business Continuity Management Advanced
$15.96/user/month
Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.
The three different tiers are named Starter, Base, and Pro. Further details are given in below:
IT Management
Starter – $16/user/month
- Unlimited Integrations
- Mobile, SMS, email, voice, and pager communication
- Up to 10 Roles
- 6 Events/Minute
- Manual Alerts
- Support
- Data Sync
- SLA
- Messaging Packages
Base – $39/user/month
- All features of Starter package
- Unlimited Roles
- 15 Events/Minute
- 24/7 support
- Multi-language support
- Bigger messaging packages
Advanced – $59/user/month
- All features of Base package
- 30 events/ minutes
- dedicated support manager
- Communication center
- Biggest messaging
Business Continuity Management
Starter – $9/user/month
- Unlimited users
- Mobile, SMS, email, voice, and pager communication
- Unlimited roles
- 24/7 support
- Groups
- Integrations
- Data Sync
- Multi-Language support
- Success manager
- Manual Alerts
Base – $12.48/user/month
- All features of Starter package
- Messaging app
- Conference calling
- Drag and drop tools
- Subscriptions
Advanced – $15.96/user/month
- All features of Base package
- Dashboards
- Incident management
- Dashboard sharing
- Feeds
User Satisfaction
Positive Social Media Mentions
39
Negative Social Media Mentions
0
We realize that when you choose to buy a IT Management Software it’s vital not only to find out how experts rank it in their reviews, but also to find out whether the real users and companies that bought these solutions are indeed satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and xMatters reviews across a vast array of social media sites. The information is then presented in an easy to digest form indicating how many clients had positive and negative experience with xMatters. With that information at your disposal you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for xMatters?
xMatters integrates with the following business systems and applications:
- Zapier
- Sumo Logic
- Loggly
- Zendesk,
- Desk.com
- Splunk Cloud
- OneLogin
- Salesforce Sales Cloud
- ScienceLogic
- AppDynamics
- IBM SmartCloud Engage
- JIRA Software
- Okta Identity Management
- HipChat
- ManageEngine ServiceDesk Plus
- HipChat
- Slack
- Salesforce Service Cloud
- JIRA Service Desk
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