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xMatters REVIEW

IT Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.4

What is xMatters?

xMatters is a cloud-based alerts and communication management platform that enables companies to take actions quickly and effectively during incidents. With the help of this solution, a business process or application can instantly trigger an automatic, two-way communication system, which can be in the form of  SMS, email, voice, or text, in the case of an incident or emergency. This way, companies can prevent an incident, or resolve a problem more efficiently by informing the concerned personnel in time.

Thousands of global companies from a wide range of niches use xMatters to run their operations smoothly. They include medical organizations, IT firms, Government authorities, Disaster management authorities, Supply chain companies, and much more.

Overview of xMatters Benefits

xMatters is fully optimized for mobiles and tablets. This enables the users to send/get timely alerts if an incident occurs at their place of work. The mobile optimization also helps the managers to do operations such as task assigning and scheduling even if they are not in their offices in front of their computers.

What differentiates xMatters from any other alert system is that the xMatters employs a two-way communication to alert or notify the concerned personnel in case of an emergency. This means that not only the managers get to send alerts to the on-ground staff, but the staff can also send real-time updates about the situation to their managers.  Moreover, the automation of alerts and notifications allows the enterprises to get fastest possible alerts in case of an emergency. The automated alerts not only trigger at the time of an emergency but also could be leverage to remind the staff about the upcoming maintenance dates.  The sending and receiving of notifications are targeted so that only the concerned personnel are alerted and engages in the case of an incident and not all the employees of the company are sent with unnecessary notifications.

The drag-and-drop designer allows the users to create personalized interaction interface where they can interact with each other to monitor and resolve the incidents.

Overview of xMatters Features

  • Alerts and Notifications
  • Communication management
  • two-way communication
  • Email, voice, text, SMS.
  • Automation of alerts and notifications
  • Incident management
  • Scheduling
  • Integrations
  • News feed
  • Customization
  • Event management
  • manual alerts and notification
  • Drag and Drop
  • Mobile optimized solution

xMatters Position In Our Categories

Position of xMatters in our main categories:

200

xMatters is one of the top 200 IT Management Softwareproducts

200

xMatters is one of the 200
IT Management Software products


If you are considering xMatters it may also be beneficial to examine other subcategories of Best IT Management Software gathered in our database of B2B software reviews.IT Development Software, IT Security Software

Organizations have different wants and requirements and no software platform can be perfect in such a condition. It is pointless to try to find an ideal out-of-the-box software product that fulfills all your business needs. The intelligent thing to do would be to customize the application for your unique requirements, worker skill levels, budget, and other factors. For these reasons, do not hurry and pay for well-publicized leading applications. Though these may be widely used, they may not be the best fit for your particular requirements. Do your groundwork, look into each short-listed system in detail, read a few xMatters reviews, speak to the seller for explanations, and finally choose the product that presents what you require.

How Much Does xMatters Cost?

xMatters Pricing Plans:
Free trial
IT Management Starter
$16/user/month
IT Management Base
$39/user/month
IT Management Advanced
$59/user/month
Business Continuity Management Starter
$9/user/month
Business Continuity Management Base
$12.48/user/month
Business Continuity Management Advanced
$15.96/user/month

Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.

The three different tiers are named Starter, Base, and Pro. Further details are given in below:

IT Management

Starter – $16/user/month

  • Unlimited Integrations
  • Mobile, SMS, email, voice, and pager communication
  • Up to 10 Roles
  • 6 Events/Minute
  • Manual Alerts
  • Support
  • Data Sync
  • SLA
  • Messaging Packages

Base – $39/user/month

  • All features of Starter package
  • Unlimited Roles
  • 15 Events/Minute
  • 24/7 support
  • Multi-language support
  • Bigger messaging packages

Advanced – $59/user/month

  • All features of Base package
  • 30 events/ minutes
  • dedicated support manager
  • Communication center
  • Biggest messaging

Business Continuity Management

Starter – $9/user/month

  • Unlimited users
  • Mobile, SMS, email, voice, and pager communication
  • Unlimited roles
  • 24/7 support
  • Groups
  • Integrations
  • Data Sync
  • Multi-Language support
  • Success manager
  • Manual Alerts

Base – $12.48/user/month

  • All features of Starter package
  • Messaging app
  • Conference calling
  • Drag and drop tools
  • Subscriptions

Advanced – $15.96/user/month

  • All features of Base package
  • Dashboards
  • Incident management
  • Dashboard sharing
  • Feeds

User Satisfaction

We realize that when you make a decision to buy IT Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and xMatters reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with xMatters. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

39

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE
  • TRAINING
  • TICKETS

What are xMatters pricing details?

xMatters Pricing Plans:
Free trial
IT Management Starter
$16/user/month
IT Management Base
$39/user/month
IT Management Advanced
$59/user/month
Business Continuity Management Starter
$9/user/month
Business Continuity Management Base
$12.48/user/month
Business Continuity Management Advanced
$15.96/user/month

Xmatters offers three different enterprise pricing tiers for two of its products IT Management and Business Continuity Management. The pricing for the other two products can be sought from the customer representatives of the company.

The three different tiers are named Starter, Base, and Pro. Further details are given in below:

IT Management

Starter – $16/user/month

  • Unlimited Integrations
  • Mobile, SMS, email, voice, and pager communication
  • Up to 10 Roles
  • 6 Events/Minute
  • Manual Alerts
  • Support
  • Data Sync
  • SLA
  • Messaging Packages

Base – $39/user/month

  • All features of Starter package
  • Unlimited Roles
  • 15 Events/Minute
  • 24/7 support
  • Multi-language support
  • Bigger messaging packages

Advanced – $59/user/month

  • All features of Base package
  • 30 events/ minutes
  • dedicated support manager
  • Communication center
  • Biggest messaging

Business Continuity Management

Starter – $9/user/month

  • Unlimited users
  • Mobile, SMS, email, voice, and pager communication
  • Unlimited roles
  • 24/7 support
  • Groups
  • Integrations
  • Data Sync
  • Multi-Language support
  • Success manager
  • Manual Alerts

Base – $12.48/user/month

  • All features of Starter package
  • Messaging app
  • Conference calling
  • Drag and drop tools
  • Subscriptions

Advanced – $15.96/user/month

  • All features of Base package
  • Dashboards
  • Incident management
  • Dashboard sharing
  • Feeds

What integrations are available for xMatters?

xMatters integrates with the following business systems and applications:

  • Twitter
  • Zapier
  • Sumo Logic
  • Loggly
  • Zendesk,
  • Desk.com
  • Splunk Cloud
  • OneLogin
  • Salesforce Sales Cloud
  • ScienceLogic
  • AppDynamics
  • IBM SmartCloud Engage
  • JIRA Software
  • Okta Identity Management
  • HipChat
  • ManageEngine ServiceDesk Plus
  • HipChat
  • Slack
  • Salesforce Service Cloud
  • JIRA Service Desk

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