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Zoho Subscriptions Review

Zoho Subscriptions
Our score: 8.4 User satisfaction: 96%

What is Zoho Subscriptions?

Zoho Subscriptions is a cloud-based recurring billing and subscription solution designed to handle every aspect of your subscription-based business. This innovative and simple app helps you address payment failures and chase overdue payments from your clients using the dunning management feature. It also offers businesses and individual subscription providers with multi-currency invoicing, trials, discounts, offline and online payment methods, between other features.

What is great about Zoho Subscriptions is that it is loaded with pre-integrated tools and applications right at the data level to make it compatible with Zoho’s accounting software Zoho Books. Every transaction related to new subscriptions, renewals, customer credits, and refunds will be instantly available in Zoho Books, which saves the user the time and effort it would take to transfer data manually. As this integration involves zero clicks, zero efforts, and zero costs, the user is liberated of all manual entries for any of Zoho’s productivity suite products.

To make matters even better, Zoho Subscriptions also offers users with a vast selection of wide range of apps and integrations to help you streamline their corporate operations. Other features include RESTful APIs, Webhooks, integrated payment methods, and powerful reporting tools, to mention a few. The pricing scheme is very flexible which means that the system is available even for on-budget users, and there is a great and free test package where one can explore features and see whether Zoho is the ideal product for his needs.

Overview of Zoho Subscriptions Benefits

There are a lot of benefits that can be associated to Zoho Subscriptions, and which distinguish this product from similar billing solutions. To start with, Zoho Subscriptions simplifies the way you handle daily recurring billing tasks by automating majority of the processes. The software automates billing and charging workflows, and then adjusts customer’s prorated amounts to notify them in case there is a credit card issue.

With a simple and intuitive interface, Zoho Subscriptions doesn’t take time to learn, and makes sure even inexperienced users will be able to understand their financial data. This is particularly useful for smaller businesses that have no insight in refund management and subscription metrics, and who will nevertheless bill and invoice like pros.

Handling your customer subscriptions is a breeze! Zoho Subscriptions enables you to perform tons of tasks with just one push of a button. You can apply add-ons and discount coupons, group invoices of multiple subscriptions and issue refunds painlessly. The system also takes care of the upgrades, downgrades, refunds, and even one time transactions while you channel your attention and efforts to other pressing matters. For all of this time, the user preserves full control over finances and transactions, and monitors how money are moving in and out of the company.

But that’s not all there is to Zoho Subscriptions’ analytic power! The system provides you with a clear picture of your business health through instant and real time insights into your business’ performance. With Zoho Subscriptions in hand, you will follow actively your number of signups, number of activations, number of active customers, payment failures or churn rates. Everything is neatly sorted by people and dates, which means there will be little interference required when generating reports.

With subscriptions metrics displayed in very comprehensible charts, understanding your businesses is simply not a pain at all. In fact, you can easily derive insights and make smart business decisions on the fly.

What Zoho users will appreciate is that Subscriptions is seamlessly integrated with Zoho’s online accounting software Zoho Books. That means it is easy for you to capture all the transactions related to customer subscriptions as well as understand the finance aspect of things. The system is also integrated with a number of the most widely used payment gateways in the world. You can simply pick your preferred payment gateway, set it up in under a minute, and accept online payments in no time. To protect you customers, you can effortlessly embed Zoho’s PCI compliant hosted pages to securely collect customer’s card information.

Overview of Zoho Subscriptions Features

  • Recurring Billing
  • Subscription Management
  • Subscription Metrics
  • Subscription Finance
  • Payment Gateways
  • Integrations
  • Powerful APIs
  • Events and Webhooks
  • Hosted Pages
  • Dunning Management

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Zoho Subscriptions Position In Our Categories

Since businesses have distinct business demands, it is wise that they steer clear of picking an all-in-one, “perfect” solution. Having said that, it would be hard to come across such application even among widely used software systems. The practicable step to undertake is to spell out the different chief aspects that require analysis like critical features, packages, technical skill aptitude of the users, company size, etc. Next, you should double down on the product research to a full extent. Go over some of these Zoho Subscriptions analyses and scrutinize each of the software products in your list more closely. Such well-rounded product investigation makes sure you drop mismatched apps and buy the system which delivers all the tools you require business requires.

Position of Zoho Subscriptions in our main categories:

Zoho Subscriptions is also listed in the following subcategories:

Every company has its own characteristics, and can require a particular type of Billing and Invoicing Software solution that will be adjusted to their business size, type of customers and staff and even particular industry they deal with. We advise you don't count on locating a perfect app that is going to be suitable for every company regardless of their history is. It may be a good idea to read a few Zoho Subscriptions Billing and Invoicing Software reviews first and even then you should remember what the service is intended to do for your business and your staff. Do you require a simple and straightforward app with just essential features? Will you really use the advanced tools needed by experts and large enterprises? Are there any particular tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to locate a solid software that will match your budget.

How Much Does Zoho Subscriptions Cost?

Zoho Subscriptions Pricing Plans:

Free Trial

Basic

$39/month

Standard

$79/month

Professional

$199/month

Zoho Subscriptions provides a free test account for you to play around with and understand the features. There are 3 pricing  plans as well:

Basic – $39 per organization/month, billed annually

  • 500 Customers
  • 3 Users
  • Hosted payment pages
  • Multi-currency support
  • Dunning for automatic payments
  • Multiple payment gateways support
  • Offline payments
  • REST API & Webhooks
  • Subscription metrics
  • 24/5 email and phone support

Standard – $79 per organization/month, billed annually

  • 2000 Customers
  • 5 Users
  • All of Basic plan’s features +
  • Customer portal single sign-on
  • Domain branding
  • Custom buttons

Professional – $199 per organization/month, billed annually

  • 5000 customers
  • 10 users
  • All of Standard plan’s features

User Satisfaction

Positive Social Media Mentions 128
Negative Social Media Mentions 5

We realize that when you make a decision to buy Billing and Invoicing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho Subscriptions reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho Subscriptions. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zoho Subscriptions Comparisons

Zoho Subscriptions user reviews

Great tool for managing payments

Read full review >
Melissa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

Great solution for managing recurring billing

Read full review >
Delia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.09.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

Highly suitable solution for small size businesses

Read full review >
Alison
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

Zoho Subscriptions is great product that meets all our needs

Read full review >
Jeannette
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2018 Company Size: 1-10 Employees Industry: Professional Training & Coaching

Perfect method for managing payments

Read full review >
Brooke
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Individual & Family Services

What are Zoho Subscriptions pricing details?

Zoho Subscriptions Pricing Plans:

Free Trial

Basic

$39/month

Standard

$79/month

Professional

$199/month

Zoho Subscriptions provides a free test account for you to play around with and understand the features. There are 3 pricing  plans as well:

Basic – $39 per organization/month, billed annually

  • 500 Customers
  • 3 Users
  • Hosted payment pages
  • Multi-currency support
  • Dunning for automatic payments
  • Multiple payment gateways support
  • Offline payments
  • REST API & Webhooks
  • Subscription metrics
  • 24/5 email and phone support

Standard – $79 per organization/month, billed annually

  • 2000 Customers
  • 5 Users
  • All of Basic plan’s features +
  • Customer portal single sign-on
  • Domain branding
  • Custom buttons

Professional – $199 per organization/month, billed annually

  • 5000 customers
  • 10 users
  • All of Standard plan’s features

What integrations are available for Zoho Subscriptions?

Zoho Subscriptions integrates with the following business systems and applications:

  • Authorize.net
  • PayPal
  • Stripe
  • Wepay
  • 2CheckOut
  • WorldPay
  • Forte
  • Razorpay
  • ICICI Bank eazypay
  • Zoho Books
  • Zoho Creator
  • Zoho CRM
  • Zoho Cliq
  • Zoho Mail
  • Zapier
  • Slack
  • Google Analytics
  • WordPress
  • Zendesk
  • G Suite/Gmail
  • Office 365/Outlook
  • Zoho Analytics

Zoho Subscriptions average rating:

Average score
5/5 (7 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Brooke

PROS: In the past we had lots of troubles when it came to payments but thankfully Zoho Subscriptions helps us to resolve every issue we had in the past. It is extremely simple and straightforward to use. Once you set it up everything runs perfectly.

CONS: I cannot really say that I have dislikes about this product, everything runs perfectly.

Reviewed 1 year ago

Read full review >

The least favorable review

Delia

PROS: I was searching for a tool that is simple to use and Zoho is right choice for my daily work tasks. It has nice-looking design. The product is intuirive and straight forward and it offers great set of features and integrations. The support team is always open to help and to assist you.

CONS: It can be complicated to figure out how it really works but it’s no big deal.

Reviewed 5 months ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great tool for managing payments

Read full review >
Melissa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Zoho Subscriptions is simple, easy to use and it provides great integration with PayPal and other transactional services. The support team is great and they are highly responsive.

CONS: If you are using this product you need to use other Zoho products like Zoho CRM, Zoho Books, Inventory and others.

What do you think about this review? Great Poor

Great solution for managing recurring billing

Read full review >
Delia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.09.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I was searching for a tool that is simple to use and Zoho is right choice for my daily work tasks. It has nice-looking design. The product is intuirive and straight forward and it offers great set of features and integrations. The support team is always open to help and to assist you.

CONS: It can be complicated to figure out how it really works but it’s no big deal.

What do you think about this review? Great Poor

Highly suitable solution for small size businesses

Read full review >
Alison
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I like how simple this product is. It provides lots of integrations and it doesn’t require special skills in order to run the program. Additionally, it sends you email notifications and reminders for the billing cycle. It is really simple and efficient tool for small size businesses.

CONS: I wish they could include an open API and Stripe ACH integrations. But for low price it provides you with great features and benefits.

What do you think about this review? Great Poor

Zoho Subscriptions is great product that meets all our needs

Read full review >
Jeannette
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2018 Company Size: 1-10 Employees Industry: Professional Training & Coaching

PROS: Zoho Subscriptions offers robust integration with PayPal and other payment services. It handles billing for recurring subscriptions and we don’t have to remember bulls every month. We can auto-credit card billing or we can even send and invoice. The system is easy to use and adoptable it works perfectly with Zoho CRM and Zoho Books.

CONS: It takes some time in order to learn how it functions.

What do you think about this review? Great Poor

Perfect method for managing payments

Read full review >
Brooke
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Individual & Family Services

PROS: In the past we had lots of troubles when it came to payments but thankfully Zoho Subscriptions helps us to resolve every issue we had in the past. It is extremely simple and straightforward to use. Once you set it up everything runs perfectly.

CONS: I cannot really say that I have dislikes about this product, everything runs perfectly.

What do you think about this review? Great Poor

Affordable and simple solution for billing processes

Read full review >
Eloise
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: What I like most about Zoho is its integration with other Zoho products like Zoho CRM and Zoho Books. We use this product for renting out storage and parking spaces and we found this tool highly useful for our business because it offers lots of functionalities.

CONS: I’d like to see more customization options and metrics.

What do you think about this review? Great Poor

Great and affordable tool for managing subscriptions

Read full review >
Lynn
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.01.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: Zoho Subscriptions is fully-featured API with great support team and wonderful set of features and integrations. The price is affordable. Its API is customizable which means I can build it the way I need. The good thing is that we can manage every aspect of our product’s services.

CONS: It would be great if the team behind this product could make it even more flexible.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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