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Zuora Review

Zuora
Our score: 7.2 User satisfaction: 99%

What is Zuora?

Zuora is a cloud-based subscription order-to-revenue platform built for your subscription business. In a single platform, you can handle quotes, orders, billing, orders and revenue recognition throughout the entirety of your customer lifecycle. The Central Platform, Zuora’s main solution, is powered by 6 engines that are central to managing subscriber relationships.

The 6 engines include Subscription Orders Engine, Rating Engine, Global Payments Engine, Pricing Engine, Subscription Accounting Engine, and Subscription Metrics Engine. These work together to give you an end-to-end solution for managing your subscription lifecycle for each customer event.

As an open platform, you can develop your own applications to leverage the Zuora ecosystem or integrate seamlessly with Zuora’s rich library of REST and SOAP APIs. The Zuora Connect Marketplace lets you extend the software’s functionality by connecting with integrations and pre-built apps with ease.

Zuora’s product portfolio also includes the SaaS applications: Zuora Billing, Zuora RevPro, Zuora CPQ, and Zuora Collect. These flagship products, which are built on top of the Central Platform, help you keep up with changes in the customer cycle and facilitate recurring revenue streams with ease, security, and accuracy.

Overview of Zuora Benefits

Zuora empowers subscription businesses in any industry to launch, manage, and scale in this business model. Here are some of its top benefits:

Robust SaaS Product Portfolio

Zuora offers four main products on its portfolio. Zuora Billing is designed to help you scale your billing processes. You can automate recurring invoices, calculate perplexing prorations, and apply real-time taxation. Zuora RevPro is for optimizing revenue management while Zuora CPQ is a purpose-built CPQ tool built for subscription businesses to configure, quote and price. Lastly, Zuora Collect simplifies collections for recurring payments.

Effective order-to-revenue platform

Powered by six engines, you can easily handle subscriber relationships dynamically. For each customer event, recalculation of billing, payments, and revenue is automated. Global payments enable you to collect recurring payments at a scale. Financial operations are audit-ready so you can close books with confidence. Meanwhile, pricing and packaging are accomplished without requiring you to re-code or re-engineer back office systems.

Industry-friendly subscription management solution

Zuora’s functionality supports a wide variety of industries. This includes industries in cloud applications, cloud infrastructure, communications, media, education, healthcare, IoT (Internet of Things), and B2C, among others. With these industry-specific solutions, you can launch new services quickly and swiftly adapt to changes in market demands.

Overview of Zuora Features

  • Billing
  • Automated notifications
  • One time, recurring and usage pricing
  • Automated invoice generation and presentation
  • Unique pricing plan for each product in the product catalog
  • Ad-hoc report
  • Taxation
  • Canned reporting
  • Configure Price Quote
  • Electronic payment automation
  • AR management
  • Accounts receivables aging
  • Subscription metrics engine
  • Discounts, promos, promotional periods
  • Subscription lifecycle management
  • Accounting periods
  • Insights of subscription
  • Account close tools
  • Revenue Recognition
  • App marketplace
  • REST and SOAP APIs

Zuora Position In Our Categories

Since businesses have distinctive business demands, it is reasonable that they abstain from selecting a one-size-fits-all, “perfect” software. Just the same, it would be almost impossible to stumble on such application even among branded software systems. The better step to undertake is to write the varied key aspects which call for a scrutiny including essential features, plans, technical skill ability of staff, organizational size, etc. After which, you must follow through your research comprehensively. Have a look at some of these Zuora analyses and scrutinize the other solutions in your list in detail. Such well-rounded research guarantee you weed out unfit software products and subscribe to the one which has all the aspects you require business requires to realize efficiency.

Position of Zuora in our main categories:

TOP 500

Zuora is one of the top 500 Accounting Software products

TOP 100

Zuora is one of the 100 Shopping Cart Software products

Zuora is also listed in the following subcategories:

Every organization has different wants and requires a software that can be customized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no platform can provide perfect tools out-of-the-box. When you search a software app, first be sure what you want it for. Read some Zuora Billing and Invoicing Software reviews and ask yourself do you need basic features or do you want sophisticated functionality? Are there any industry-specific tools that you are looking for? Get the answers to these questions to assist your search. There are plenty of elements that you need to mull over and these include your budget, particular business needs, your company size, integration requirements etc. Take your time, check out a few free trials, and finally choose the system that provides all that you need to boost your firm effectiveness and productivity.

How Much Does Zuora Cost?

Zuora Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Zuora offers a free trial, where you will be given your own application environment along with a tutorial guide on how to set up a subscription business. With your free trial account, you can customize product and rate plans, create subscriptions and customers in seconds, and amend consumer subscriptions, among others.

Zuora does not make its pricing available to the public. However it has a plan-based product catalog, giving customers pricing flexibility and suited to the needs of the customer.

Under the tool’s plan-based product catalog, businesses can define one-time or recurring billing periods: Usage based pricing models are also available. For more Zuora price details, contact the vendor.

User Satisfaction

Positive Social Media Mentions 151
Negative Social Media Mentions 1

We realize that when you make a decision to buy Billing and Invoicing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zuora reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zuora. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zuora Comparisons

Zuora user reviews

Effective cloud-based solution for billing

Read full review >
Peter
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

Great tool that helps us in transfer from old portfolio to new SaaS portfolio

Read full review >
Betty
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

Great product

Read full review >
Bryant
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Automotive

Zuora has helped us in sales quoting process and billing invoices

Read full review >
Nick
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: More than 100 Employees Industry: Computer Software

Great tool making invoicing easy

Read full review >
Ralph
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2018 Company Size: More than 100 Employees Industry: Computer Software

What are Zuora pricing details?

Zuora Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Zuora offers a free trial, where you will be given your own application environment along with a tutorial guide on how to set up a subscription business. With your free trial account, you can customize product and rate plans, create subscriptions and customers in seconds, and amend consumer subscriptions, among others.

Zuora does not make its pricing available to the public. However it has a plan-based product catalog, giving customers pricing flexibility and suited to the needs of the customer.

Under the tool’s plan-based product catalog, businesses can define one-time or recurring billing periods: Usage based pricing models are also available. For more Zuora price details, contact the vendor.

What integrations are available for Zuora?

  • FinancialForce
  • Intacct
  • NetSuite
  • Salesforce.com
  • Workday
  • Salesforce Sales Cloud
  • QuickBooks Online

Zuora average rating:

Average score
5/5 (6 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Betty

PROS: Zuora is intuitive and easy to set up. Their support team is excellent, they helped for sales implementation to support and they worry for their customer success management.

CONS: We need some features for translation, Zuora offers limited beta version for translating, but the features are limited. They need to include REST API and e-commerce and custom integrations. But the good thing is, Zuora is trying their best to improve the product. This Z-spotlight will help in solving many issues.

Reviewed 5 months ago

Read full review >

The least favorable review

Bryant

PROS: Zuora offers great integration with Salesforce, once we got the rules everything was easy. Also, we are able to set roles, we can set certain task to each user role, and the others are able to view the billing data. Doesn’t show the full credit card number and that means that the software is confidential.

CONS: I would like to see improvements in their reporting features, also the interface where you can create reports is not simple and you need to search for tools.

Reviewed 6 months ago

Read full review >

More reviews from 6 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Effective cloud-based solution for billing

Read full review >
Peter
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

PROS: We moved to Zuora from very complex and inflexible platform. Zuora provides us with great features and we definitely love this software. We are allowed to create a custom workflow with rate plans and subscriptions. Great integration with Salesforce. This software allows us an easy access to subscriptions, invoices and customer details. We are provided with detailed reporting and analytics.

CONS: The support team is good but it takes to much time to resolve some issues. Also, the product is inflexible when it comes to custom requirements.

What do you think about this review? Great Poor

Great tool that helps us in transfer from old portfolio to new SaaS portfolio

Read full review >
Betty
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Zuora is intuitive and easy to set up. Their support team is excellent, they helped for sales implementation to support and they worry for their customer success management.

CONS: We need some features for translation, Zuora offers limited beta version for translating, but the features are limited. They need to include REST API and e-commerce and custom integrations. But the good thing is, Zuora is trying their best to improve the product. This Z-spotlight will help in solving many issues.

What do you think about this review? Great Poor

Great product

Read full review >
Bryant
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Automotive

PROS: Zuora offers great integration with Salesforce, once we got the rules everything was easy. Also, we are able to set roles, we can set certain task to each user role, and the others are able to view the billing data. Doesn’t show the full credit card number and that means that the software is confidential.

CONS: I would like to see improvements in their reporting features, also the interface where you can create reports is not simple and you need to search for tools.

What do you think about this review? Great Poor

Zuora has helped us in sales quoting process and billing invoices

Read full review >
Nick
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Zuora has made an integration with Salesforce. With standard reporting features we are allowed to see our critical subscription metrics. With quoting module we build a robust process for sales so we can see the progress of our pricing and discounting strategies.

CONS: I would like to see some improvements in revenue recognition features. However, there are lot of improvements in Zuora.

What do you think about this review? Great Poor

Great tool making invoicing easy

Read full review >
Ralph
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: With Zuora we can put clients into batches and this is great for easier invoicing, we are able to put clients into a credit card batch for those who pay via credit, also we put clients into external batch for those who pay external and so on. With this software, invoicing is quick and easy. Zuora sends automated emails to clients and this is really helpful for our business. I love their support service, always ready to help.

CONS: They need to make some improvements on reporting features, because it takes some time to receive the information I need. The good thing is that Zuora allows to create own invoice templates, but they could make this feature more simple.

What do you think about this review? Great Poor

I like this product they are improving all the time

Read full review >
Mindy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.01.2018 Company Size: More than 100 Employees Industry: Information Technology Service

PROS: Zuora is user-friendly, responsive, and easy to set-up and what’s important they are open to new ideas and suggestion, they made important changes and customizations. They really listen their customer needs. Zuora makes our business easier.

CONS: When I start to work with Zuora for the second time, I found that their support team were less responsive. I was facing with many issues and bugs. They need to focus more on quality instead launching the product quickly without testing it.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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