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RackSpace Review

RackSpace
Our score: 9.0 User satisfaction: 98%
Logo of RackSpace

What is RackSpace?

Rackspace is a global web hosting solutions provider that specializes in managed cloud hosting services. With headquarters in San Antonio, Texas, the company has an impressive global reach, with multiple offices in Europe, Asia, South America, and Australia. Its team of expert consists of over 3,000 cloud engineers with many of them certified by the leading names in hosting and web management such as Microsoft, Cisco, and VMWare.

Uptime & Reliability of RackSpace

Rackspace offers an uptime guarantee of 100% for their services. The company operates multiple data centers in the US, Asia, and Europe. All facilities feature industry grade HVAC systems as well as strict security measures both digital and physical to ensure that all equipment and devices deliver optimum performance while safe from hacking, malware, and breach.

Overview of RackSpace Features

  • Rapid Deployment Servers
  • Customizable Dedicated Servers
  • Private Cloud
  • Custom Storage
  • E-Commerce
  • Web Content Management
  • Application Migration
  • Web and Mobile Apps
  • Collaboration and Productivity

How Much Does RackSpace Cost?

Dedicated server plans:

Price
Storage
Bandwidth
No. of domains
RAM
Dedicated Server 1
$599
2x 300GB
2TB
Unlimited
32GB
Dedicated Server 2
$1,000
2x 300GB
2TB
Unlimited
64GB
Dedicated Server 3
$1,300.00
2x 300GB
2TB
Unlimited
128GB
Dedicated Server 4
By quote
2x 300GB
2TB
Unlimited
128GB

CPanel of RackSpace

Rackspace offers its own Cloud Control Panel, a web-based management interface that gives users total control over their website operations and other features. While Rackspace does not offer cPanel or Plesk, users can opt to install such applications to their accounts.

Pros & Cons of RackSpace

Pros

  • Flexible pricing and plans
  • Consistent and reliable uptime
  • Fast and responsive tech support

RackSpace Position In Our Categories

Position of RackSpace in our main categories:

TOP 20

RackSpace is one of the top 20 Hosting Services products

If you are considering RackSpace it may also be beneficial to analyze other subcategories of Hosting Services gathered in our database of B2B software reviews.

Companies have different wants and requirements and no software application can be perfect in such a situation. It is futile to try to find an ideal off-the-shelf software app that meets all your business requirements. The wise thing to do would be to customize the solution for your specific needs, staff member skill levels, budget, and other aspects. For these reasons, do not rush and invest in well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your homework, investigate each short-listed system in detail, read a few RackSpace Hosting Services reviews, speak to the maker for clarifications, and finally select the product that offers what you need.

User Satisfaction

Positive Social Media Mentions 251
Negative Social Media Mentions 6

We realize that when you make a decision to buy Hosting Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RackSpace reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RackSpace. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Top features

  • Wordpress hosting

Platform

  • Windows
  • Linux

Scripting & Languages

  • ASP
  • Django
  • Java
  • Python
  • Ruby on rails

Control Panel

-

Easy Installs

  • Magento
  • Wordpress

Server Location

  • USA
  • UK

Databases

  • MySQL

Support

  • Phone
  • Live chat
  • Knowledge base
  • Tickets

Customer support details

Rackspace provides multiple channel support for their clients, rangign from live chat, telephone support, webinars, tickets, and knowledge bae. The company takes pride from its support group, which is highly touted and and admired in the hosting industry.

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Popular RackSpace Alternatives

RackSpace Comparisons

Top Competitors To RackSpace By Price

Product name:
Price:
1/5

Overall impression

My company Buycheapsoftware.com hosted with RackSpace starting in August 2007 to September of 2016. It is very expensive hosting, but I wanted the best so I paid the $4,000 per month. It was not a good experience and it is not the best. I would avoid using this company at all cost, look at everyone else. Our website went down (I am not exaggerating) about ten times per year due to their own hardware problems. I kept telling them to replace the junk RAM, but they did not agree that was the issue. Well I finally got them to replace the RAM and wow that was the problem all along that had cost my business over $300,000 in lost sales over the problem period. They would actually fight with me over hardware server upgrades that they should have been doing anyway. On numerous occasions the managers would promise me a free month or two for all the downtime and 404 errors BUT I never got one penny in refunds or credits to our account, instead they would always work hard to upsell me on more services. We closed on Sept 2nd 2016 and now Rackspace is aggressively after me for a $1,111.00 account balance that I told them I would not be paying at the time we closed. As far as I am concerned they still own me for about 5-months of refunds which is about $20,000 plus another $300,000 in lost sales and customer goodwill. Wow!

What are RackSpace pricing details?

Dedicated server plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
Dedicated Server 1
$599
2x 300GB
2TB
Unlimited
No info
32GB
Dedicated Server 2
$1,000
2x 300GB
2TB
Unlimited
No info
64GB
Dedicated Server 3
$1,300.00
2x 300GB
2TB
Unlimited
No info
128GB
Dedicated Server 4
By quote
2x 300GB
2TB
Unlimited
No info
128GB

Frequently asked questions about RackSpace

What are the acceptable payment methods?

Rackspace currently allows payment by Visa, MasterCard, or American Express.

Do you get a free domain with their hosting plan?

Rackspace does not offer free domains with their solutions.

Do they provide both Windows and Linux hosting services?

Yes. Rackspace supports both Linux and Windows hosting programs.

Do they offer CPanel or any other control panels?

Rackspace offers its own Cloud Control Panel, a web-based management interface that gives users total control over their website operations and other features. While Rackspace does not offer cPanel or Plesk, users can opt to install such applications to their accounts.

Are their hosting services secure?

Rackspace applies industry-grade security to ensure that their networks are safe and all information processed within are intact. In addition to that, all facilities are installed with advanced security systems to keep safe all equipment and networking devices from unauthorized access and use.

Do they offer an uptime guarantee and reimburse you for downtime?

Rackspace provides a 100% uptime guarantee on their hosting services and solutions. On top of that, the company promises to offer 5% of the monthly fee for each 30 minutes of downtime (up to 100% of customer's monthly fee).

Do they allow you to effortlessly create a website without any HTML or coding experience?

Rackspace offers an in-house web management application called Cloud Sites Control Panel, which comes with a guide to help users add their domain, upload their content, and other website management operations.

Is it a suitable hosting platform for Wordpress?

Yes. Rackspace fully supports sites that are hosted in WordPress.

Is it a good choice for e-commerce? Do they give you SSL, shopping carts and payment processing?

Rackspace provides a specific hosting solution designed for eCommerce purpises.

RackSpace average rating:

Average score
1/5 ( user reviews)
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

More reviews from 1 actual users:

Jonathan Dracup
1/5

Overall impression

My company Buycheapsoftware.com hosted with RackSpace starting in August 2007 to September of 2016. It is very expensive hosting, but I wanted the best so I paid the $4,000 per month. It was not a good experience and it is not the best. I would avoid using this company at all cost, look at everyone else. Our website went down (I am not exaggerating) about ten times per year due to their own hardware problems. I kept telling them to replace the junk RAM, but they did not agree that was the issue. Well I finally got them to replace the RAM and wow that was the problem all along that had cost my business over $300,000 in lost sales over the problem period. They would actually fight with me over hardware server upgrades that they should have been doing anyway. On numerous occasions the managers would promise me a free month or two for all the downtime and 404 errors BUT I never got one penny in refunds or credits to our account, instead they would always work hard to upsell me on more services. We closed on Sept 2nd 2016 and now Rackspace is aggressively after me for a $1,111.00 account balance that I told them I would not be paying at the time we closed. As far as I am concerned they still own me for about 5-months of refunds which is about $20,000 plus another $300,000 in lost sales and customer goodwill. Wow!

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Reviewed By Nestor Gilbert
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