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phoenixNAP Review

phoenixNAP
Our score: 7.6 User satisfaction: 94%
Logo of phoenixNAP

What is phoenixNAP?

PhoenixNAP is a new company that was founded in 2009. But, today it has become one of the largest web hosting companies in the world. PhoenixNAP has data centers in the US and Europe, and thus is a good choice for trans-Atlantic organizations. The company offers colocation, bare metal servers, cloud hosting, hardware leasing, managed services, and other solutions.

Uptime & Reliability of phoenixNAP

PhoenixNAP guarantees 100% uptime for its power and network connections. It offers service level agreements for different servers. The company’s data centers are secure with 24/7 security arrangements, motion detection systems, camera monitoring, multi-factor authentication systems, and smoke detection alarms. Firewalls are provided for individual and groups of servers. Other security measures include cloud backup and DDoS which is offered free of cost for all servers up to 20 Gb/s.

Overview of phoenixNAP Features

  • 100% uptime guarantee
  • 24/7/365 live support
  • Colocation
  • Cloud services
  • Hardware as a service
  • Disaster recovery
  • NOC migration services
  • 20 minute ticket response
  • 4 hour deployment
  • 4 hour hardware replacement
  • Premium bandwidth
  • PhoenixNAP DDoS Protect

How Much Does phoenixNAP Cost?

Dedicated server plans:

Price
Storage
Bandwidth
No. of IP addresses
RAM
Plan 1
$128.00
1 TB
15 TB
29
8 GB DDR3
Plan 2
$148.00
1 TB
15 TB
29
16 GB DDR3
Plan 3
$178.00
1 TB
15 TB
29
16 GB DDR4
Plan 4
$218.00
1 TB
15 TB
29
16 GB DDR4
Plan 5
$258.00
1 TB
15 TB
29
32 GB DDR4
Plan 6
$358.00
1 TB
15 TB
29
64 GB DDR4
Plan 7
$598.00
1 TB
15 TB
29
64 GB DDR4
Plan 8
$688.00
1 TB
15 TB
29
64 GB DDR4

CPanel of phoenixNAP

For its bare metal server plans, phoenixNAP offers a range of control panels including Webmin, free Webuzo, free Cpanel/WHM, and Parallels Plesk. Customers have the option of purchasing recurring control panels at a cost.

Pros & Cons of phoenixNAP

Pros

  • Ideal packages for large organizations
  • Good choice for trans-Atlantic companies
  • Cloud services are competitively priced

Cons

  • No shared hosting plans
  • Not an ideal host for individuals

phoenixNAP Position In Our Categories

Position of phoenixNAP in our main categories:

TOP 200

phoenixNAP is one of the top 200 Hosting Services products

If you are considering phoenixNAP it could also be beneficial to examine other subcategories of Hosting Services gathered in our database of B2B software reviews.

Each enterprise is different, and may need a special Hosting Services solution that will be designed for their company size, type of customers and employees and even specific niche they support. It's not wise to count on locating an ideal services that will be suitable for every business regardless of their background is. It may be a good idea to read a few phoenixNAP Hosting Services reviews first and even then you should keep in mind what the service is supposed to do for your company and your workers. Do you require a simple and straightforward app with only basic functions? Will you really use the advanced tools required by pros and big enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a trustworthy service that will match your budget.

User Satisfaction

Positive Social Media Mentions 48
Negative Social Media Mentions 3

We realize that when you make a decision to buy Hosting Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and phoenixNAP reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with phoenixNAP. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Top features

  • Wordpress hosting
  • Unlimited sites

Platform

  • Windows
  • Linux

Scripting & Languages

  • Java
  • PHP

Control Panel

  • CPanel
  • WHM
  • Plesk

Easy Installs

  • Drupal
  • Fantastico/Softaculous
  • Joomla
  • Magento
  • Wordpress

Server Location

  • USA
  • Netherlands

Databases

  • PHPMyAdmin
  • MySQL

Support

  • Phone
  • Live chat
  • Knowledge base
  • Tickets

Customer support details

PhoenixNAP provides 24/7 support via phone, live chat, and email. It guarantees a response within 20 minutes for support requests. PhoenixNAP’s “customer success associates” ensure that issues are resolved promptly. The company also offers a range of online resources.

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Popular phoenixNAP Alternatives

phoenixNAP Comparisons

Top Competitors To phoenixNAP By Price

What are phoenixNAP pricing details?

Dedicated server plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
Plan 1
$128.00
1 TB
15 TB
No info
29
8 GB DDR3
Plan 2
$148.00
1 TB
15 TB
No info
29
16 GB DDR3
Plan 3
$178.00
1 TB
15 TB
No info
29
16 GB DDR4
Plan 4
$218.00
1 TB
15 TB
No info
29
16 GB DDR4
Plan 5
$258.00
1 TB
15 TB
No info
29
32 GB DDR4
Plan 6
$358.00
1 TB
15 TB
No info
29
64 GB DDR4
Plan 7
$598.00
1 TB
15 TB
No info
29
64 GB DDR4
Plan 8
$688.00
1 TB
15 TB
No info
29
64 GB DDR4

Frequently asked questions about phoenixNAP

Do they provide CPanel or any other control panels?

For its bare metal server plans, phoenixNAP offers a range of control panels including Webmin, Webuzo, Cpanel/WHM, and Parallels Plesk.

Is it a good hosting for e-commerce? Do they provide SSL, shopping carts and payment processing?

PhoenixNAP’ packages offer full support for e-commerce websites.

Are their hosting services secure?

PhoenixNAP’s data centers are secure with 24/7 security arrangements, motion detection systems, camera monitoring, multi-factor authentication systems, and smoke detection alarms, among other measures, enabling the company to provide secure and reliable hosting services.

Is it a reliable hosting service for Wordpress?

Yes, PhoenixNAP offers full support for WordPress blogs.

What payment methods do they accept?

PhoenixNAP accepts credit cards and PayPal. It accepts payment in a number of currencies.

Do they give an uptime guarantee and pay you back for downtime?

PhoenixNAP provides a 100% network uptime guarantee. It gives 5% service credits for every 30 minutes of downtime.

Do they offer both Windows and Linux hosting services?

PhoenixNAP provides both Windows and Linux hosting services.

Do they offer unlimited email addresses and bandwidth?

There is no information available about unlimited email accounts. PhoenixNAP’s plans are expandable in terms of bandwidth.

Note

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is waiting for
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Reviewed By Jenny Chang
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