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phoenixNAP REVIEW

Hosting Services

USER SATISFACTION 94%
OUR SCORE 7.6

What is phoenixNAP?

PhoenixNAP is a new company that was founded in 2009. But, today it has become one of the largest web hosting companies in the world. PhoenixNAP has data centers in the US and Europe, and thus is a good choice for trans-Atlantic organizations. The company offers colocation, bare metal servers, cloud hosting, hardware leasing, managed services, and other solutions.

Uptime & Reliability of phoenixNAP

PhoenixNAP guarantees 100% uptime for its power and network connections. It offers service level agreements for different servers. The company’s data centers are secure with 24/7 security arrangements, motion detection systems, camera monitoring, multi-factor authentication systems, and smoke detection alarms. Firewalls are provided for individual and groups of servers. Other security measures include cloud backup and DDoS which is offered free of cost for all servers up to 20 Gb/s.

Overview of phoenixNAP Features

  • 100% uptime guarantee
  • 24/7/365 live support
  • Colocation
  • Cloud services
  • Hardware as a service
  • Disaster recovery
  • NOC migration services
  • 20 minute ticket response
  • 4 hour deployment
  • 4 hour hardware replacement
  • Premium bandwidth
  • PhoenixNAP DDoS Protect

How Much Does phoenixNAP Cost?

Dedicated server plans
PriceStorageBandwidthType of processorNo. of IP addressesRAM
Plan 1$128.001 TB15 TBIntel Xeon E3-1240 v3 (4×3.4GHz)298 GB DDR3
Plan 2$148.001 TB15 TBIntel Xeon E3-1270 v3 (4×3.5GHz)2916 GB DDR3
Plan 3$178.001 TB15 TBIntel Quad Core Xeon E5-1620 v3 (4×3.5GHz)2916 GB DDR4
Plan 4$218.001 TB15 TBIntel Hex Core Xeon E5-1650 v3 (6×3.5GHz)2916 GB DDR4
Plan 5$258.001 TB15 TBDual Intel Hex Core Xeon E5-2609 v3 (12×1.9GHz)2932 GB DDR4
Plan 6$358.001 TB15 TBDual Intel Hex Core Xeon E5-2620 v3 (12×2.4GHz)2964 GB DDR4
Plan 7$598.001 TB15 TBDual Intel Ten Core Xeon E5-2650 v3 (20×2.3GHz)2964 GB DDR4
Plan 8$688.001 TB15 TBDual Intel Twelve Core Xeon E5-2670 v3 (24×2.3GHz)2964 GB DDR4

CPanel of phoenixNAP

For its bare metal server plans, phoenixNAP offers a range of control panels including Webmin, free Webuzo, free Cpanel/WHM, and Parallels Plesk. Customers have the option of purchasing recurring control panels at a cost.

Pros & Cons of phoenixNAP

Pros

  • Ideal packages for large organizations
  • Good choice for trans-Atlantic companies
  • Cloud services are competitively priced

Cons

  • No shared hosting plans
  • Not an ideal host for individuals

phoenixNAP Position In Our Categories

Position of phoenixNAP in our main categories:

200

phoenixNAP is one of the top 200 Hosting Services products


Each enterprise has its own characteristics, and may need a specific solution that will be designed for their business size, type of customers and staff and even specific niche they cater to. You should not count on locating a perfect service that will be suitable for each company no matter what their history is. It may be a good idea to read a few phoenixNAP reviews first and even then you should pay attention to what the hosting service is intended to do for your company and your employees. Do you require an easy and intuitive hosting with just elementary features? Will you really use the complex tools needed by experts and big enterprises? Are there any particular integrations that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable service that will fit your budget.

User Satisfaction

We realize that when you make a decision to buy Hosting Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and phoenixNAP reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with phoenixNAP. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

48

NEGATIVE SOCIAL MENTIONS

3

Technical details

Top features
  • Wordpress hosting
  • Unlimited sites
Platform
  • Windows
  • Linux
Scripting & Languages
  • Java
  • PHP
Control Panel
  • CPanel
  • WHM
  • Plesk
Easy Installs
  • Drupal
  • Fantastico/Softaculous
  • Joomla
  • Magento
  • Wordpress
Server Location
  • USA
  • Netherlands
Databases
  • PHPMyAdmin
  • MySQL
Support
  • Phone
  • Live chat
  • Knowledge base
  • Tickets

Customer support details

PhoenixNAP provides 24/7 support via phone, live chat, and email. It guarantees a response within 20 minutes for support requests. PhoenixNAP’s “customer success associates” ensure that issues are resolved promptly. The company also offers a range of online resources.

What are phoenixNAP pricing details?

Dedicated Server Plans
PriceStorageBandwidthType of processor (with no. of cores)No. of IP addressesRAM
Plan 1$128.001 TB15 TBIntel Xeon E3-1240 v3 (4×3.4GHz)298 GB DDR3
Plan 2$148.001 TB15 TBIntel Xeon E3-1270 v3 (4×3.5GHz)2916 GB DDR3
Plan 3$178.001 TB15 TBIntel Quad Core Xeon E5-1620 v3 (4×3.5GHz)2916 GB DDR4
Plan 4$218.001 TB15 TBIntel Hex Core Xeon E5-1650 v3 (6×3.5GHz)2916 GB DDR4
Plan 5$258.001 TB15 TBDual Intel Hex Core Xeon E5-2609 v3 (12×1.9GHz)2932 GB DDR4
Plan 6$358.001 TB15 TBDual Intel Hex Core Xeon E5-2620 v3 (12×2.4GHz)2964 GB DDR4
Plan 7$598.001 TB15 TBDual Intel Ten Core Xeon E5-2650 v3 (20×2.3GHz)2964 GB DDR4
Plan 8$688.001 TB15 TBDual Intel Twelve Core Xeon E5-2670 v3 (24×2.3GHz)2964 GB DDR4

FAQ for phoenixNAP

  1. Is it a good choice for e-commerce? Do they offer SSL, shopping carts and payment processing?

    PhoenixNAP’ packages offer full support for e-commerce websites.

  2. What is the security level of their services?

    PhoenixNAP’s data centers are secure with 24/7 security arrangements, motion detection systems, camera monitoring, multi-factor authentication systems, and smoke detection alarms, among other measures, enabling the company to provide secure and reliable hosting services.

  3. Do they enable you to easily create a website with no HTML or coding skills?

    No information available.

  4. What are the acceptable payment methods?

    PhoenixNAP accepts credit cards and PayPal. It accepts payment in a number of currencies.

  5. Will you get a free domain with their hosting plan?

    No information available.

  6. Do they give an uptime guarantee and reimburse you for downtime?

    PhoenixNAP provides a 100% network uptime guarantee. It gives 5% service credits for every 30 minutes of downtime.

  7. Is it a reliable hosting solution for Wordpress?

    Yes, PhoenixNAP offers full support for WordPress blogs.

  8. Do they offer both Windows and Linux hosting services?

    PhoenixNAP provides both Windows and Linux hosting services.

  9. Do they provide CPanel or any other control panels?

    For its bare metal server plans, phoenixNAP offers a range of control panels including Webmin, Webuzo, Cpanel/WHM, and Parallels Plesk.

  10. Do they provide unlimited email addresses and bandwidth?

    There is no information available about unlimited email accounts. PhoenixNAP’s plans are expandable in terms of bandwidth.

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