SoftLayer Review

Our score: 9.1 User satisfaction: 96%
Logo of SoftLayer

What is SoftLayer?

SoftLayer was founded in 2005 and was acquired by IBM in 2013. The company offers enterprise scale cloud hosting. It has data centers in many cities around the world including Washington D.C., Seattle, San Jose, Houston, Dallas, Singapore, and Amsterdam. SoftLayer’s headquarters is in Dallas, Texas.

SoftLayer’s solutions are targeted at large businesses and those who run numerous websites. They are not ideal for individuals, bloggers, and those looking for budget plans. SoftLayer is a serious hosting service provider that offers experienced support as well as solid infrastructure in diverse locations around the world.

Virtual Servers

The prices of virtual servers depend on the cores, RAM, and storage you select. You can choose hourly or monthly billing.

Uptime & Reliability of SoftLayer

SoftLayer offers a 100% network uptime guarantee. The company’s global data centers are equipped with state-of-the art infrastructure. Security features include standardized pod design, redundant, best-in-class infrastructure, and high performance rack architecture. The data centers are manned by expert data operations employees. Each data center has 24/7 on-site security and rigorous controls.

Overview of SoftLayer Features

  • 100% uptime guarantee
  • 17 geographically diverse locations
  • Flex Images for capturing server images
  • Full control of services through customer portal and application programming interface (API)
  • Fully redundant
  • Server reboots, operating system reloads, and other services can be done automatically without the help of customer support
  • Standardized features and procedures across data centers

How Much Does SoftLayer Cost?

Shared Web Hosting Plans:

Single Processor
Dual Processor
Quad Processor

CPanel of SoftLayer

SoftLayer offers popular control panels like Cpanel, WHM, and Parallels Plesk Panel at an extra cost.

Pros & Cons of SoftLayer


  • Premium support is offered as a standard service
  • Plans are fully customizable
  • Monthly plans without long service contracts


  • Hosting plans are not suitable for budget customers
  • Pricing details are vague
  • Customers have to pay extra for popular features like Fantastico, Cpanel, and WHM

SoftLayer Position In Our Categories

Position of SoftLayer in our main categories:

TOP 20

SoftLayer is one of the top 20 Hosting Services products

If you are interested in SoftLayer it might also be beneficial to examine other subcategories of Hosting Services collected in our base of SaaS software reviews.

Organizations have diverse wants and requirements and no software solution can be perfect in such a situation. It is pointless to try to find a perfect off-the-shelf software system that fulfills all your business requirements. The wise thing to do would be to adapt the system for your unique wants, staff member skill levels, budget, and other elements. For these reasons, do not rush and invest in well-publicized trendy applications. Though these may be widely used, they may not be the best fit for your unique requirements. Do your research, look into each short-listed platform in detail, read a few SoftLayer Hosting Services reviews, speak to the maker for clarifications, and finally settle for the app that provides what you want.

User Satisfaction

Positive Social Media Mentions 78
Negative Social Media Mentions 3

We realize that when you make a decision to buy Hosting Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SoftLayer reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SoftLayer. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Top features

  • Wordpress hosting


  • Windows
  • Linux

Scripting & Languages

  • ASP
  • Django
  • Java
  • Perl
  • PHP
  • Python
  • Ruby on rails

Control Panel

  • CPanel
  • WHM
  • Plesk

Easy Installs

  • Drupal
  • Fantastico/Softaculous
  • Magento
  • MediaWiki
  • Wordpress
  • SSL

Server Location

  • USA
  • UK
  • Canada
  • Netherlands
  • Singapore


  • PHPMyAdmin


  • Phone
  • Live chat
  • Knowledge base
  • Tickets

Customer support details

SoftLayer offers 24/7 technical support through phone, live chat, and tickets. Support staff respond to a ticket within 20 minutes and answer phone calls promptly. Customers can also use a knowledgebase named KnowledgeLayer, help forums as well as automated tools on SoftLayer’s website.

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What are SoftLayer pricing details?

Shared Web Hosting Plans:

No. of domains
No. of IP addresses
Single Processor
No info
No info
Dual Processor
No info
No info
Quad Processor
No info
No info

Frequently asked questions about SoftLayer

Do they provide unlimited email addresses and bandwidth?

SoftLayer does not offer unlimited bandwidth. There is no information available about unlimited email accounts.

Do they offer CPanel or any other control panels?

SoftLayer provides widely used control panels like Cpanel, WHM, and Parallels Plesk Panel at an extra cost.

Do they provide both Windows and Linux hosting services?

Yes, SoftLayer offers both Windows and Linux hosting.

Do they let you quickly create a website with no HTML or coding knowledge?

SoftLayer offers a SiteBuilder license to help novices easily create websites without technical knowledge.

Is it a reliable hosting service for Wordpress?

Yes, SoftLayer supports WordPress blogs.

What is the security level of their services?

SoftLayer uses best-in-class infrastructure and rigid security features at its data centers to provide secure hosting services.

Do they offer an uptime guarantee and reimburse you for downtime?

SoftLayer offers a 100% network uptime guarantee.

How can I pay for their services?

SoftLayer accepts credit cards and PayPal for payment.

Is it a good service for e-commerce? Do they give you SSL, shopping carts and payment processing?

SoftLayer offers a range of solutions for e-commerce businesses.


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Reviewed By Jenny Chang
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