SoftLayer REVIEW

Hosting Services

USER SATISFACTION 96%
OUR SCORE 9.1

What is SoftLayer?

SoftLayer was founded in 2005 and was acquired by IBM in 2013. The company offers enterprise scale cloud hosting. It has data centers in many cities around the world including Washington D.C., Seattle, San Jose, Houston, Dallas, Singapore, and Amsterdam. SoftLayer’s headquarters is in Dallas, Texas.

SoftLayer’s solutions are targeted at large businesses and those who run numerous websites. They are not ideal for individuals, bloggers, and those looking for budget plans. SoftLayer is a serious hosting service provider that offers experienced support as well as solid infrastructure in diverse locations around the world.

Virtual Servers

The prices of virtual servers depend on the cores, RAM, and storage you select. You can choose hourly or monthly billing.

Uptime & Reliability of SoftLayer

SoftLayer offers a 100% network uptime guarantee. The company’s global data centers are equipped with state-of-the art infrastructure. Security features include standardized pod design, redundant, best-in-class infrastructure, and high performance rack architecture. The data centers are manned by expert data operations employees. Each data center has 24/7 on-site security and rigorous controls.

Overview of SoftLayer Features

  • 100% uptime guarantee
  • 17 geographically diverse locations
  • Flex Images for capturing server images
  • Full control of services through customer portal and application programming interface (API)
  • Fully redundant
  • Server reboots, operating system reloads, and other services can be done automatically without the help of customer support
  • Standardized features and procedures across data centers

How Much Does SoftLayer Cost?

Shared Web Hosting Plans
PriceStorageBandwidthNo. of domainsNo. of emails
Single Processor$158500GB500GBNo infoNo info
Dual Processor$351500GB500GBNo infoNo info
Quad Processor$1439500GB500GBNo infoNo info

CPanel of SoftLayer

SoftLayer offers popular control panels like Cpanel, WHM, and Parallels Plesk Panel at an extra cost.

Pros & Cons of SoftLayer

Pros

  • Premium support is offered as a standard service
  • Plans are fully customizable
  • Monthly plans without long service contracts

Cons

  • Hosting plans are not suitable for budget customers
  • Pricing details are vague
  • Customers have to pay extra for popular features like Fantastico, Cpanel, and WHM

SoftLayer Position In Our Categories

Position of SoftLayer in our main categories:

10

SoftLayer is one of the top 10 Hosting Services products


Each enterprise has its own characteristics, and may need a special solution that will be designed for their business size, type of customers and employees and even specific niche they deal with. We advise you don't count on locating a perfect service that will work for each company regardless of their history is. It may be a good idea to read a few SoftLayer reviews first and even then you should keep in mind what the hosting service is intended to do for your company and your employees. Do you need an easy and straightforward hosting with only elementary features? Will you actually make use of the advanced tools required by experts and big enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to locate a trustworthy service that will fit your budget.

User Satisfaction

We realize that when you make a decision to buy Hosting Services it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SoftLayer reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SoftLayer. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

78

NEGATIVE SOCIAL MENTIONS

3

Technical details

Top features
  • Wordpress hosting
Platform
  • Windows
  • Linux
Scripting & Languages
  • ASP
  • Django
  • Java
  • Perl
  • PHP
  • Python
  • Ruby on rails
Control Panel
  • CPanel
  • WHM
  • Plesk
Easy Installs
  • Drupal
  • Fantastico/Softaculous
  • Magento
  • MediaWiki
  • Wordpress
  • SSL
Server Location
  • USA
  • UK
  • Canada
  • Netherlands
  • Singapore
Databases
  • PHPMyAdmin
Support
  • Phone
  • Live chat
  • Knowledge base
  • Tickets

Customer support details

SoftLayer offers 24/7 technical support through phone, live chat, and tickets. Support staff respond to a ticket within 20 minutes and answer phone calls promptly. Customers can also use a knowledgebase named KnowledgeLayer, help forums as well as automated tools on SoftLayer’s website.

What are SoftLayer pricing details?

Shared Web Hosting Plans
PriceStorageBandwidthNo. of domainsNo. of emails
Single Processor$158500GB500GBNo infoNo info
Dual Processor$351500GB500GBNo infoNo info
Quad Processor$1439500GB500GBNo infoNo info

FAQ for SoftLayer

  1. Do they provide an uptime guarantee and reimburse you for downtime?

    SoftLayer offers a 100% network uptime guarantee.

  2. Will you receive a free domain with their hosting plan?

    No information available.

  3. Do they offer CPanel or any other control panels?

    SoftLayer provides widely used control panels like Cpanel, WHM, and Parallels Plesk Panel at an extra cost.

  4. Do they provide unlimited email addresses and bandwidth?

    SoftLayer does not offer unlimited bandwidth. There is no information available about unlimited email accounts.

  5. Do they offer both Windows and Linux hosting services?

    Yes, SoftLayer offers both Windows and Linux hosting.

  6. Is it a good choice for e-commerce? Do they provide SSL, shopping carts and payment processing?

    SoftLayer offers a range of solutions for e-commerce businesses.

  7. Do they enable you to effortlessly create a website without any HTML or coding knowledge?

    SoftLayer offers a SiteBuilder license to help novices easily create websites without technical knowledge.

  8. Is it a reliable hosting solution for Wordpress?

    Yes, SoftLayer supports WordPress blogs.

  9. What is the security level of their services?

    SoftLayer uses best-in-class infrastructure and rigid security features at its data centers to provide secure hosting services.

  10. What are the acceptable payment methods?

    SoftLayer accepts credit cards and PayPal for payment.

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