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Agiloft Agile Service Desk Suite REVIEW

IT Asset Management Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 8.8

What is Agiloft Agile Service Desk Suite?

Agiloft Agile Service Desk Suite is a host of integrated service desk tools for efficient and alert operations. Its elements form a single system where IT service processes records are stored, which has a dashboard for full workflow control.

The Agiloft Agile Service Desk Suite has a user-friendly and graphical interface that displays relevant information in digestible forms for quick responses to issues.

In addition, no matter how complex a business’s support needs become, Agiloft Agile Service Desk Suite scales and adapts to continue providing them with functional capabilities. Thus, companies can reduce overhead in using a software that remains adeptly serviceable as they grow.

Overview of Agiloft Agile Service Desk Suite Benefits

Consolidated Customer Support

One way to keep customers happy is to provide them with timely support. Agiloft assists businesses in that regard through its Agile Service Desk Suite that is replete with functionalities that enable after-care teams in swiftly resolving tickets. However, it does not focus on speed alone—the solution also assists customer support representatives in accurately fixing problems to ensure they do not reoccur.

Moreover, Agiloft Agile Service Desk Suite gives businesses the opportunity to aid their customers in multiple ways: live chat, phone, email, web form, and even social media. Yet despite the plethora of support ticket sources, companies can rest assured that they are streamlined for the efficient delivery of service.

Automated RMA Management

For companies that transact with machine parts, Agiloft Agile Service Desk Suite has a wide array of RMA management capabilities. These let them ensure that their procedures are standardized to guide their technicians and support personnel for the efficacious rendering of service.

Furthermore, the application provides end users with the information they require such as SLAs and warranties for the accurate provisioning of replacement components.

Accelerated Internal Support

Customers are not the only ones requiring the aid of a support team—members of the enterprise do, too. This is something Agiloft understands, which is why the Agile Service Desk Suite has a variety of components dedicated to the assistance of employees. With these, companies can promote employee productivity and increased satisfaction by giving them a dedicated IT team for the resolution of internal tickets.

Complete Asset Control

Agiloft Agile Service Desk Suite is equipped with tools for the agile conduct of asset management. The software fully automates processes with regard to that for users to instantly be alerted when licenses and contracts expire. As such, they can swiftly act to renew agreements for the smooth and continuous flow of work processes.

Service Continuity

Changes cannot be avoided in a business, but interruptions due to those can be prevented. Agiloft Agile Service Desk Suite aids them in making sure of that, by giving power users the ability to enforce strict compliance with established procedures before changes are effected. This lets them make sure that areas potentially impacted by system transformations remain functional during the process.

Overview of Agiloft Agile Service Desk Suite Features

  • Self-Service Portal
  • Integrated Live Chat
  • Customizable End User Interface
  • Escalation Rules
  • Workflows & Templates
  • Graphical Workflow Editor
  • Granular Permission Controls
  • Management Dashboards
  • Graphical Charts & Reports
  • Integrated Customer Surveys
  • Internal Help Desk
  • Full Historical Audit
  • Automatic License Alerts
  • Single Sign-On
  • APIs & Integrations
  • Ticketing System Integration
  • Barcode Scanner Integration
  • Email & SMS Integration
  • Calendar Integration
  • RMA Management
  • Repair Tracking
  • Parts Ordering
  • Windows Management Instrumentation
  • ITIL & ITSM

Agiloft Agile Service Desk Suite Position In Our Categories

Position of Agiloft Agile Service Desk Suite in our main categories:

20

Agiloft Agile Service Desk Suite is one of the top 20 IT Asset Management Software products

20

Agiloft Agile Service Desk Suite is one of the 20
IT Asset Management Software products


If you are considering Agiloft Agile Service Desk Suite it may also be sensible to investigate other subcategories of Best IT Asset Management Software collected in our database of SaaS software reviews.

Enterprises have unique wants and requirements and no software solution can be just right in such a situation. It is futile to try to find an ideal off-the-shelf software product that fulfills all your business wants. The smart thing to do would be to adapt the application for your special needs, staff member skill levels, finances, and other aspects. For these reasons, do not rush and invest in well-publicized leading solutions. Though these may be widely used, they may not be the best fit for your unique requirements. Do your groundwork, check out each short-listed application in detail, read a few Agiloft Agile Service Desk Suite reviews, contact the vendor for clarifications, and finally settle for the app that offers what you want.

How Much Does Agiloft Agile Service Desk Suite Cost?

Agiloft offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Free – Free

  • Up to 5 Power Users
  • Up to 5 End Users
  • Timer-Based Rules/48-Hour Intervals

Professional – $45.00/license/month

  • All Free Features
  • 5 Minimum Power Users
  • Timer-Based Rules/5-Minute Intervals
  • Support Portal
  • Phone Support

Professional Unlimited – $65.00/license/month

  • All Professional Features
  • Multi-Language Support
  • Unlimited End Users
  • Customer Portals
  • Employee Portals

Enterprise – $95.00/license/month

  • All Professional Unlimited Features
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration

Prices indicated above are based on annual contracts. Agiloft also offers floating contracts. For more details, get in touch with sales by phone, email, or web form.

User Satisfaction

We realize that when you make a decision to buy IT Asset Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Agiloft Agile Service Desk Suite reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Agiloft Agile Service Desk Suite. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

What are Agiloft Agile Service Desk Suite pricing details?

Agiloft offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Free – Free

  • Up to 5 Power Users
  • Up to 5 End Users
  • Timer-Based Rules/48-Hour Intervals

Professional – $45.00/license/month

  • All Free Features
  • 5 Minimum Power Users
  • Timer-Based Rules/5-Minute Intervals
  • Support Portal
  • Phone Support

Professional Unlimited – $65.00/license/month

  • All Professional Features
  • Multi-Language Support
  • Unlimited End Users
  • Customer Portals
  • Employee Portals

Enterprise – $95.00/license/month

  • All Professional Unlimited Features
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration

Prices indicated above are based on annual contracts. Agiloft also offers floating contracts. For more details, get in touch with sales by phone, email, or web form.

What integrations are available for Agiloft Agile Service Desk Suite?

Agisoft provides power users with tools they need to extend the capabilities of Agile Service Desk Suite via scripting, API, and JSON.

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