MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

BOSSDesk Review

BOSSDesk
Our score: 7.3 User satisfaction: N/A

What is BOSSDesk?

BOSSDesk is an always-on IT asset management solution that streamlines processes and provides a solid platform to reduce costs related to installing and maintaining IT infrastructure. Being a cloud-based solution, it is securely accessible from anywhere using any device. The ITIL (Information Technology Infrastructure Library) service desk runs from the cloud and allows users to manage, control and track the IT environment. It covers all major areas of the IT asset lifecycle, including IT asset management, incident and change management, service catalog and helpdesk functionality. Reporting includes standard reports and charts, while the dashboards can be customized using widgets to meet varying requirements of different businesses and users. Android and iOS mobile apps make it easier for users to access information remotely without compromising on capabilities.

Overview of BOSSDesk Benefits

The comprehensive feature set of BOSSDesk include asset management, incident and problem management, change management, service catalog, dashboard and reporting, self-service portal, Android and iOS apps and configuration and tools. Incident management tools allow users to effectively track incidents and automatically assigning tickets to the concerned staff members. Conditions for routing a ticket can be easily defined and applied, meeting which a specific action can be taken. Technicians can enter timesheet for each incident, whether individually or from multiple people. Core problem management features include root cause analysis, problem tracking and approval management. Change Management makes it easier to track change and problems that may arise with it. Risks can be mitigated using disciplined processes, which also improves the readiness for change.

Asset Management covers the entire asset lifecycle and makes it easier to track and report the value of assets, including software, hardware, virtual assets and even non-IT assets. This provides organizations with better control over their hardware and software assets and total visibility. All activities related to assets are recorded after deployment of an asset through the system, which results in up-to-date inventory and regular audits. The self-service portal makes it easier for users to launch service requests and more, which speeds up the ticketing process and helps resolve issues quickly. Native mobile apps for Android and iOS enable IT admins to access and manage IT assets from anywhere using their mobile devices, which boosts productivity and service levels.

Overview of BOSSDesk Features

  • Cloud-based IT service management
  • Native Android and iOS apps
  • ITIL aligned
  • Incident tracking and management
  • Email-to-tickets
  • Task scheduling
  • Timesheet tracking
  • SLA management
  • User feedback and surveys
  • Email notifications
  • Problem management
  • Root-cause analysis
  • Ticket grouping
  • Problem tracking
  • Approvals management
  • Change management
  • Risk mitigation
  • Change planning and tracking
  • Rollout and rollback specification
  • Asset management
  • Configuration Management Database
  • Auto discovery
  • Active Directory
  • Hardware and software inventory
  • Vendor and contract management
  • PO management
  • Asset lifecycle management
  • Service catalog
  • Dashboard and reporting
  • Customizable dashboard widgets
  • Advanced search
  • Data export
  • Self-service portal and knowledge base
  • Configuration and tools

BOSSDesk Position In Our Categories

Since businesses have unique business-related requirements, it is only prudent that they abstain from deciding on an all-in-one, “perfect” software product. Regardless, it would be hard to find such an app even among popular software products. The correct thing to undertake can be to jot down the several chief functions which call for a deliberation including key features, budget, skill levels of the users, business size, etc. After which, you should follow through your research systematically. Go over some of these BOSSDesk evaluations and look into each of the software programs in your shortlist more closely. Such comprehensive product research can make sure you circumvent poorly fit software solutions and select the system which includes all the tools your business requires to realize efficiency.

Position of BOSSDesk in our main categories:

TOP 50

BOSSDesk is one of the top 50 IT Asset Management Software products

If you are interested in BOSSDesk it could also be sensible to examine other subcategories of IT Asset Management Software collected in our base of B2B software reviews.

It's essential to keep in mind that virtually no service in the IT Asset Management Software category will be a perfect solution that can fulfill all the requirements of all business types, sizes and industries. It may be a good idea to read a few BOSSDesk IT Asset Management Software reviews first as some services can excel only in a really small set of applications or be designed with a really specific type of industry in mind. Others may function with an intention of being easy and intuitive and therefore lack advanced features desired by more experienced users. You can also find software that cater to a wide group of users and offer a powerful feature base, but this in most cases comes at a more expensive price of such a software. Make sure you're aware of your requirements so that you buy a software that provides all the elements you look for.

How Much Does BOSSDesk Cost?

BOSSDesk Pricing Plans:

Free Trial

Essential

$19/agent/month

Professional

$29/agent/month

Enterprise

Contact vendor

BOSSDesk offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.

Essential: $19/agent/month, assets @ 20 cents/asset/month

  • Dashboard
  • CMDB
  • Agentless Asset Discovery
  • Incident Management
  • Self Service Portal
  • Knowledge Base
  • Unlimited End Users
  • Role-Based Security
  • Reporting
  • SSL/TLS Security

Professional: $29/agent/month, , assets @ 20 cents/asset/month

  • Essential features plus
  • Service Catalog
  • SLA Management
  • Automatic Ticket Routing
  • Remote Tools
  • Mobile Apps

Enterprise: By quote, assets @ 20 cents/asset/month

  • Professional features plus
  • Problem Management
  • Change Management
  • Purchase Management
  • Contract Management
  • Vendor Management
  • Ticket Survey
  • Software Deployment
  • API Access

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Asset Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BOSSDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BOSSDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular BOSSDesk Alternatives

Top Competitors To BOSSDesk By Price

Trending IT Asset Management Software Reviews

Product name:
Score:
Satisfaction:
8.0
100%
7.7
100%

BOSSDesk Comparisons

What are BOSSDesk pricing details?

BOSSDesk Pricing Plans:

Free Trial

Essential

$19/agent/month

Professional

$29/agent/month

Enterprise

Contact vendor

BOSSDesk offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.

Essential: $19/agent/month, assets @ 20 cents/asset/month

  • Dashboard
  • CMDB
  • Agentless Asset Discovery
  • Incident Management
  • Self Service Portal
  • Knowledge Base
  • Unlimited End Users
  • Role-Based Security
  • Reporting
  • SSL/TLS Security

Professional: $29/agent/month, , assets @ 20 cents/asset/month

  • Essential features plus
  • Service Catalog
  • SLA Management
  • Automatic Ticket Routing
  • Remote Tools
  • Mobile Apps

Enterprise: By quote, assets @ 20 cents/asset/month

  • Professional features plus
  • Problem Management
  • Change Management
  • Purchase Management
  • Contract Management
  • Vendor Management
  • Ticket Survey
  • Software Deployment
  • API Access

What integrations are available for BOSSDesk?

BOSSDesk integrates with the following business systems and applications:

  • BOSSDesk API
  • Bomgar
  • Dell Warranty Check
  • HP warranty check
  • TeamViewer
  • Password Reset
Note

BOSSDesk
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Jenny Chang
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.