BOSSDesk Review
What is BOSSDesk?
BOSSDesk is an always-on IT asset management solution that streamlines processes and provides a solid platform to reduce costs related to installing and maintaining IT infrastructure. Being a cloud-based solution, it is securely accessible from anywhere using any device. The ITIL (Information Technology Infrastructure Library) service desk runs from the cloud and allows users to manage, control and track the IT environment. It covers all major areas of the IT asset lifecycle, including IT asset management, incident and change management, service catalog and helpdesk functionality. Reporting includes standard reports and charts, while the dashboards can be customized using widgets to meet varying requirements of different businesses and users. Android and iOS mobile apps make it easier for users to access information remotely without compromising on capabilities.
Show MoreOverview of BOSSDesk Benefits
The comprehensive feature set of BOSSDesk include asset management, incident and problem management, change management, service catalog, dashboard and reporting, self-service portal, Android and iOS apps and configuration and tools. Incident management tools allow users to effectively track incidents and automatically assigning tickets to the concerned staff members. Conditions for routing a ticket can be easily defined and applied, meeting which a specific action can be taken. Technicians can enter timesheet for each incident, whether individually or from multiple people. Core problem management features include root cause analysis, problem tracking and approval management. Change Management makes it easier to track change and problems that may arise with it. Risks can be mitigated using disciplined processes, which also improves the readiness for change.
Asset Management covers the entire asset lifecycle and makes it easier to track and report the value of assets, including software, hardware, virtual assets and even non-IT assets. This provides organizations with better control over their hardware and software assets and total visibility. All activities related to assets are recorded after deployment of an asset through the system, which results in up-to-date inventory and regular audits. The self-service portal makes it easier for users to launch service requests and more, which speeds up the ticketing process and helps resolve issues quickly. Native mobile apps for Android and iOS enable IT admins to access and manage IT assets from anywhere using their mobile devices, which boosts productivity and service levels.
Show MoreOverview of BOSSDesk Features
- Cloud-based IT service management
- Native Android and iOS apps
- ITIL aligned
- Incident tracking and management
- Email-to-tickets
- Task scheduling
- Timesheet tracking
- SLA management
- User feedback and surveys
- Email notifications
- Problem management
- Root-cause analysis
- Ticket grouping
- Problem tracking
- Approvals management
- Change management
- Risk mitigation
- Change planning and tracking
- Rollout and rollback specification
- Asset management
- Configuration Management Database
- Auto discovery
- Active Directory
- Hardware and software inventory
- Vendor and contract management
- PO management
- Asset lifecycle management
- Service catalog
- Dashboard and reporting
- Customizable dashboard widgets
- Advanced search
- Data export
- Self-service portal and knowledge base
- Configuration and tools
BOSSDesk Position In Our Categories
Because companies have special business-related needs, it is only reasonable they abstain from subscribing to a one-size-fits-all, ”best” business program. Having said that, it is futile to try to pinpoint such an app even among well-known software systems. The best step to undertake can be to spell out the several vital aspects which require analysis such as crucial features, price plans, skill capability of staff, organizational size, etc. Then, you must double down on the product research thoroughly. Go over some of these BOSSDesk reviews and scrutinize each of the software programs in your shortlist in detail. Such detailed research ensure you drop poorly fit apps and choose the system that has all the function your company requires for success.
Position of BOSSDesk in our main categories:
TOP
50
BOSSDesk is one of the top 50 IT Asset Management Software products
If you are interested in BOSSDesk it may also be a good idea to analyze other subcategories of IT Asset Management Software collected in our database of SaaS software reviews.
Each organization has different needs and requires an application that can be customized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect tools out-of-the-box. When you try to find a software product, first be sure what you need it for. Read some BOSSDesk IT Asset Management Software reviews and ask yourself do you desire basic features or do you need advanced tools? Are there any industry-specific functionalities that you are searching for? Get the answers to these queries to assist your search. There are lots of factors that you need to reflect on and these include your budget, specific business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that provides all that you need to boost your organization competence and productivity.
How Much Does BOSSDesk Cost?
BOSSDesk Pricing Plans:
Free Trial
Essential
$19/agent/month
Professional
$29/agent/month
Enterprise
Contact vendor
What are BOSSDesk pricing details?
BOSSDesk Pricing Plans:
Free Trial
Essential
$19/agent/month
Professional
$29/agent/month
Enterprise
Contact vendor
BOSSDesk offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Essential: $19/agent/month, assets @ 20 cents/asset/month
- Dashboard
- CMDB
- Agentless Asset Discovery
- Incident Management
- Self Service Portal
- Knowledge Base
- Unlimited End Users
- Role-Based Security
- Reporting
- SSL/TLS Security
Professional: $29/agent/month, , assets @ 20 cents/asset/month
- Essential features plus
- Service Catalog
- SLA Management
- Automatic Ticket Routing
- Remote Tools
- Mobile Apps
Enterprise: By quote, assets @ 20 cents/asset/month
- Professional features plus
- Problem Management
- Change Management
- Purchase Management
- Contract Management
- Vendor Management
- Ticket Survey
- Software Deployment
- API Access
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to purchase a IT Asset Management Software it’s important not only to find out how professionals evaluate it in their reviews, but also to discover whether the real clients and businesses that use this software are actually happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BOSSDesk reviews across a broad range of social media sites. The information is then presented in a simple to digest way revealing how many people had positive and negative experience with BOSSDesk. With that information at your disposal you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BOSSDesk?
BOSSDesk integrates with the following business systems and applications:
- BOSSDesk API
- Bomgar
- Dell Warranty Check
- HP warranty check
- TeamViewer
- Password Reset
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