BOSSDesk Review
What is BOSSDesk?
BOSSDesk is an always-on IT asset management solution that streamlines processes and provides a solid platform to reduce costs related to installing and maintaining IT infrastructure. Being a cloud-based solution, it is securely accessible from anywhere using any device. The ITIL (Information Technology Infrastructure Library) service desk runs from the cloud and allows users to manage, control and track the IT environment. It covers all major areas of the IT asset lifecycle, including IT asset management, incident and change management, service catalog and helpdesk functionality. Reporting includes standard reports and charts, while the dashboards can be customized using widgets to meet varying requirements of different businesses and users. Android and iOS mobile apps make it easier for users to access information remotely without compromising on capabilities.
Show MoreOverview of BOSSDesk Benefits
The comprehensive feature set of BOSSDesk include asset management, incident and problem management, change management, service catalog, dashboard and reporting, self-service portal, Android and iOS apps and configuration and tools. Incident management tools allow users to effectively track incidents and automatically assigning tickets to the concerned staff members. Conditions for routing a ticket can be easily defined and applied, meeting which a specific action can be taken. Technicians can enter timesheet for each incident, whether individually or from multiple people. Core problem management features include root cause analysis, problem tracking and approval management. Change Management makes it easier to track change and problems that may arise with it. Risks can be mitigated using disciplined processes, which also improves the readiness for change.
Asset Management covers the entire asset lifecycle and makes it easier to track and report the value of assets, including software, hardware, virtual assets and even non-IT assets. This provides organizations with better control over their hardware and software assets and total visibility. All activities related to assets are recorded after deployment of an asset through the system, which results in up-to-date inventory and regular audits. The self-service portal makes it easier for users to launch service requests and more, which speeds up the ticketing process and helps resolve issues quickly. Native mobile apps for Android and iOS enable IT admins to access and manage IT assets from anywhere using their mobile devices, which boosts productivity and service levels.
Show MoreOverview of BOSSDesk Features
- Cloud-based IT service management
- Native Android and iOS apps
- ITIL aligned
- Incident tracking and management
- Email-to-tickets
- Task scheduling
- Timesheet tracking
- SLA management
- User feedback and surveys
- Email notifications
- Problem management
- Root-cause analysis
- Ticket grouping
- Problem tracking
- Approvals management
- Change management
- Risk mitigation
- Change planning and tracking
- Rollout and rollback specification
- Asset management
- Configuration Management Database
- Auto discovery
- Active Directory
- Hardware and software inventory
- Vendor and contract management
- PO management
- Asset lifecycle management
- Service catalog
- Dashboard and reporting
- Customizable dashboard widgets
- Advanced search
- Data export
- Self-service portal and knowledge base
- Configuration and tools
BOSSDesk Position In Our Categories
Knowing that businesses have unique business needs, it is reasonable that they abstain from paying for an all-encompassing, ideal software solution. Nonetheless, it is hard to find such an app even among well-known software solutions. The correct step to undertake is to take note of the varied main functions which entail deliberation including crucial features, costing, skill competence of the users, company size, etc. After which, you should perform your research to a full extent. Read these BOSSDesk review articles and check out each of the applications in your list more closely. Such comprehensive research ascertains you drop unfit applications and buy the one that delivers all the features your business requires.
Position of BOSSDesk in our main categories:
TOP
50
BOSSDesk is one of the top 50 IT Asset Management Software products
If you are considering BOSSDesk it might also be sensible to investigate other subcategories of IT Asset Management Software gathered in our database of B2B software reviews.
There are popular and widely used applications in each software category. But are they automatically the best fit for your organization’s unique requirements? A popular software product may have thousands of customers, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few BOSSDesk IT Asset Management Software reviews and think about the aspects that you want in the software such as the fees, main features, available integrations etc. Then, shortlist a few solutions that fit your wants. Try out the free trials of these products, read online reviews, get clarifications from the vendor, and do your research systematically. This in-depth groundwork is certain to help you select the best software platform for your organization’s special needs.
How Much Does BOSSDesk Cost?
BOSSDesk Pricing Plans:
Free Trial
Essential
$19/agent/month
Professional
$29/agent/month
Enterprise
Contact vendor
What are BOSSDesk pricing details?
BOSSDesk Pricing Plans:
Free Trial
Essential
$19/agent/month
Professional
$29/agent/month
Enterprise
Contact vendor
BOSSDesk offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Essential: $19/agent/month, assets @ 20 cents/asset/month
- Dashboard
- CMDB
- Agentless Asset Discovery
- Incident Management
- Self Service Portal
- Knowledge Base
- Unlimited End Users
- Role-Based Security
- Reporting
- SSL/TLS Security
Professional: $29/agent/month, , assets @ 20 cents/asset/month
- Essential features plus
- Service Catalog
- SLA Management
- Automatic Ticket Routing
- Remote Tools
- Mobile Apps
Enterprise: By quote, assets @ 20 cents/asset/month
- Professional features plus
- Problem Management
- Change Management
- Purchase Management
- Contract Management
- Vendor Management
- Ticket Survey
- Software Deployment
- API Access
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to get a IT Asset Management Software it’s vital not only to see how experts score it in their reviews, but also to find out if the real clients and businesses that use these solutions are genuinely content with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BOSSDesk reviews across a broad range of social media sites. The information is then displayed in an easy to digest form indicating how many people had positive and negative experience with BOSSDesk. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BOSSDesk?
BOSSDesk integrates with the following business systems and applications:
- BOSSDesk API
- Bomgar
- Dell Warranty Check
- HP warranty check
- TeamViewer
- Password Reset
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