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Web+Center REVIEW

IT Asset Management Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 6.9

What is Web+Center?

Web+Center is a set of customizable, open-source help desk solutions designed by Internet Software Sciences for small IT service companies, higher education institutions, hospitals, government, and nonprofit organizations. It presents solutions that can be deployed in the cloud or on-premises with support for multiple browser-based devices including smartphones, tablets, Macs, and PCs. The platform enables organizations to customize solutions that meet their unique business needs such as facilities management, asset tracking, customer support, and IT help desk. It facilitates a high return on investment (ROI) by offering scalable applications that enable businesses to grow at minimal cost.

Web+Center is an easy-to-use software that provides a wide range of powerful features which include GeoLocation tracking, SMS notification, asset tracking, customer management, reporting, mobile apps, backend database support, case scheduling, comprehensive help desk, and account management.

Overview of Web+Center Benefits

Web+Center a suite of powerful Window-based solutions that you can customize to create an efficient help desk system. It is a scalable solution that offers unfettered access to the source code while providing affordable licensing to enable organizations to build help desk solutions that meet unique needs. One of its reliable solutions is the Customer+Center. This is a robust, web-based customer support application that enables customers to utilize Active Directory verification techniques or self-register to log in and update their support tickets or check the status of support cases.

The Reservation+Center is another vital feature of the Web+Center. This is a reliable facilities/equipment reservation system that works in tandem with the customer database to allow customers to log in and make facility or equipment reservation. It provides an online graphics catalog that expedites the reservation process and enables administrators to manage and track all reservation requests. Customers can also utilize the mobile web app to create and update their support cases or accomplish other customer self-help tasks via a mobile device.

In addition, Web+Center offers a Bussines+Center module; a contact management system for businesses of all sizes. The module allows you to easily integrate the end-user support requirements with sales/contact business processes. It provides a mini accounting and invoicing system designed to streamline all business tasks related to time spent, support operations, and expenses.

Better still, there is a comprehensive yet very easy-to-use Tech+Web solution. This module functions as a powerful support web application that allows your employees to log and manage support cases launched by customers. It provides an all-inclusive suite of features including case routing, extensive search capabilities, dispatching options, asset tracking, project management, and reporting.

Overview of Web+Center Features

  • Email to case feature
  • Geolocation tracking
  • SMS notification
  • Account management
  • Comprehensive help desk
  • Asset tracking
  • Mobile Apps
  • Customer management tools
  • Reports
  • Case scheduling and routing options
  • Optional A/D customer login methods
  • Remote control program launch
  • Backend database support
  • Customer surveys
  • Calendar/Scheduler
  • Complete invoicing and quote accounting system
  • Graphical reservation systems of resources
  • Auto escalating for support cases

Web+Center Position In Our Categories

Position of Web+Center in our main categories:

50

Web+Center is one of the top 50 IT Asset Management Softwareproducts

50

Web+Center is one of the 50
IT Asset Management Software products


If you are considering Web+Center it may also be beneficial to analyze other subcategories of Best IT Asset Management Software gathered in our base of SaaS software reviews.

There are trendy and widely used systems in each software group. But are they essentially the best fit for your company’s specific requirements? A popular software solution may have thousands of users, but does it present what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Web+Center reviews and think about the aspects that you desire in the software such as the price, main tools, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these products, read online opinions, get explanations from the vendor, and do your homework meticulously. This exhaustive groundwork is sure to help you choose the best software application for your company’s special wants.

How Much Does Web+Center Cost?

Web+Center Pricing Plans:
Free trial
Free Edition
Free
Small Business Edition
$300 and up (one-time fee)
Enterprise Edition
$1500 and up (onetime fee)
Cloud Hosted Edition
$25/tech/month

Web+Center offers a detailed enterprise pricing model with both onsite and cloud-based plans:

Free Edition @ $0

  • 2 Tech licenses
  • Unlimited customers
  • Unlimited cases/tickets
  • Does not timeout
  • Full Web+Center suite

Small Business Edition @ $300 and up (one-time fee)

  • 3techs, $300 + $100 annual support
  • 4 techs, $675 + $100 annual support
  • Everything in Free Edition
  • 30% discount for education

Enterprise Edition @ $1500 and up (onetime fee)

  • Everything in Small Business Edition
  • 5 techs, $1500 +$200 annual support
  • 6 techs, $2000 +$360 annual support
  • 10 techs, $5000 +$1000 annual support
  • 25 techs, $10000 +$2000 annual support

Cloud Hosted Edition @ $25/tech/month

  • Everything in Free Edition
  • 3 tech @ $75/month
  • Unlimited techs @ $1000/month
  • $75 setup fee
  • 3-month minimum commitment

User Satisfaction

We realize that when you make a decision to buy IT Asset Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Web+Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Web+Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

329

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • One-time payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are Web+Center pricing details?

Web+Center Pricing Plans:
Free trial
Free Edition
Free
Small Business Edition
$300 and up (one-time fee)
Enterprise Edition
$1500 and up (onetime fee)
Cloud Hosted Edition
$25/tech/month

Web+Center offers a detailed enterprise pricing model with both onsite and cloud-based plans:

Free Edition @ $0

  • 2 Tech licenses
  • Unlimited customers
  • Unlimited cases/tickets
  • Does not timeout
  • Full Web+Center suite

Small Business Edition @ $300 and up (one-time fee)

  • 3techs, $300 + $100 annual support
  • 4 techs, $675 + $100 annual support
  • Everything in Free Edition
  • 30% discount for education

Enterprise Edition @ $1500 and up (onetime fee)

  • Everything in Small Business Edition
  • 5 techs, $1500 +$200 annual support
  • 6 techs, $2000 +$360 annual support
  • 10 techs, $5000 +$1000 annual support
  • 25 techs, $10000 +$2000 annual support

Cloud Hosted Edition @ $25/tech/month

  • Everything in Free Edition
  • 3 tech @ $75/month
  • Unlimited techs @ $1000/month
  • $75 setup fee
  • 3-month minimum commitment

What integrations are available for Web+Center?

Web+Center integrates with the following applications:

  • Active Directory

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