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Web+Center Review

Web+Center
Our score: 6.9 User satisfaction: 99%

What is Web+Center?

Web+Center is a set of customizable, open-source help desk solutions designed by Internet Software Sciences for small IT service companies, higher education institutions, hospitals, government, and nonprofit organizations. It presents solutions that can be deployed in the cloud or on-premises with support for multiple browser-based devices including smartphones, tablets, Macs, and PCs. The platform enables organizations to customize solutions that meet their unique business needs such as facilities management, asset tracking, customer support, and IT help desk. It facilitates a high return on investment (ROI) by offering scalable applications that enable businesses to grow at minimal cost.

Web+Center is an easy-to-use software that provides a wide range of powerful features which include GeoLocation tracking, SMS notification, asset tracking, customer management, reporting, mobile apps, backend database support, case scheduling, comprehensive help desk, and account management.

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Overview of Web+Center Benefits

Web+Center a suite of powerful Window-based solutions that you can customize to create an efficient help desk system. It is a scalable solution that offers unfettered access to the source code while providing affordable licensing to enable organizations to build help desk solutions that meet unique needs. One of its reliable solutions is the Customer+Center. This is a robust, web-based customer support application that enables customers to utilize Active Directory verification techniques or self-register to log in and update their support tickets or check the status of support cases.

The Reservation+Center is another vital feature of the Web+Center. This is a reliable facilities/equipment reservation system that works in tandem with the customer database to allow customers to log in and make facility or equipment reservation. It provides an online graphics catalog that expedites the reservation process and enables administrators to manage and track all reservation requests. Customers can also utilize the mobile web app to create and update their support cases or accomplish other customer self-help tasks via a mobile device.

In addition, Web+Center offers a Bussines+Center module; a contact management system for businesses of all sizes. The module allows you to easily integrate the end-user support requirements with sales/contact business processes. It provides a mini accounting and invoicing system designed to streamline all business tasks related to time spent, support operations, and expenses.

Better still, there is a comprehensive yet very easy-to-use Tech+Web solution. This module functions as a powerful support web application that allows your employees to log and manage support cases launched by customers. It provides an all-inclusive suite of features including case routing, extensive search capabilities, dispatching options, asset tracking, project management, and reporting.

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Overview of Web+Center Features

  • Email to case feature
  • Geolocation tracking
  • SMS notification
  • Account management
  • Comprehensive help desk
  • Asset tracking
  • Mobile Apps
  • Customer management tools
  • Reports
  • Case scheduling and routing options
  • Optional A/D customer login methods
  • Remote control program launch
  • Backend database support
  • Customer surveys
  • Calendar/Scheduler
  • Complete invoicing and quote accounting system
  • Graphical reservation systems of resources
  • Auto escalating for support cases

Web+Center Position In Our Categories

Because businesses have particular business-related needs, it is only reasonable they abstain from buying a one-size-fits-all, ideal system. Be that as it may, it is almost impossible to come across such an app even among sought-after software solutions. The sensible step to undertake would be to jot down the numerous critical aspects that merit careful thought like major features, packages, technical skill competence of staff members, business size, etc. After which, you should conduct your product research thoroughly. Go over some of these Web+Center analyses and look into each of the software products in your list more closely. Such comprehensive research can make sure you weed out mismatched applications and buy the system that meets all the aspects your business requires to achieve growth.

Position of Web+Center in our main categories:

TOP 50

Web+Center is one of the top 50 IT Asset Management Software products

If you are considering Web+Center it could also be beneficial to examine other subcategories of IT Asset Management Software gathered in our database of SaaS software reviews.

It is important to realize that hardly any software in the IT Asset Management Software category is an ideal solution able to match all the goals of all business types, sizes and industries. It may be a good idea to read a few Web+Center IT Asset Management Software reviews first as some services can excel just in a very narrow group of applications or be designed with a very specific industry in mind. Others may work with an intention of being easy and intuitive and therefore lack advanced features welcomed by more experienced users. You can also find solutions that cater to a large group of users and offer a complex feature toolbox, but this usually comes at a more significant price of such a software. Make sure you're aware of your requirements so that you purchase a service that has all the elements you look for.

How Much Does Web+Center Cost?

Web+Center Pricing Plans:

Free Trial

Free Edition

Free

Small Business Edition

$300 and up (one-time fee)

Enterprise Edition

$1500 and up (onetime fee)

Cloud Hosted Edition

$25/tech/month

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What are Web+Center pricing details?

Web+Center Pricing Plans:

Free Trial

Free Edition

Free

Small Business Edition

$300 and up (one-time fee)

Enterprise Edition

$1500 and up (onetime fee)

Cloud Hosted Edition

$25/tech/month

Web+Center offers a detailed enterprise pricing model with both onsite and cloud-based plans:

Free Edition @ $0

  • 2 Tech licenses
  • Unlimited customers
  • Unlimited cases/tickets
  • Does not timeout
  • Full Web+Center suite

Small Business Edition @ $300 and up (one-time fee)

  • 3techs, $300 + $100 annual support
  • 4 techs, $675 + $100 annual support
  • Everything in Free Edition
  • 30% discount for education

Enterprise Edition @ $1500 and up (onetime fee)

  • Everything in Small Business Edition
  • 5 techs, $1500 +$200 annual support
  • 6 techs, $2000 +$360 annual support
  • 10 techs, $5000 +$1000 annual support
  • 25 techs, $10000 +$2000 annual support

Cloud Hosted Edition @ $25/tech/month

  • Everything in Free Edition
  • 3 tech @ $75/month
  • Unlimited techs @ $1000/month
  • $75 setup fee
  • 3-month minimum commitment

User Satisfaction

Positive Social Media Mentions 329
Negative Social Media Mentions 1

We are aware that when you make a decision to buy a IT Asset Management Software it’s crucial not only to see how experts evaluate it in their reviews, but also to check whether the real clients and businesses that use it are genuinely content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Web+Center reviews across a wide range of social media sites. The data is then presented in a simple to understand way revealing how many customers had positive and negative experience with Web+Center. With that information at hand you should be prepared to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Web+Center?

Web+Center integrates with the following applications:

  • Active Directory
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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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