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Astute Knowledge Review

Astute Knowledge
Our score: 8.7 User satisfaction: 92%

What is Astute Knowledge?

Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.

When a customer sends a question, the self-service knowledge software searches and exhausts all the information available to it, such as business applications, knowledgebase content, device details, reliable external sources, and customer context. Astute Knowledge’s powerful system does all this in blazing speed, allowing it to deliver answers that are highly accurate and totally optimized for the user’ s device. And it delivers answers in the customer’s native language.

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Overview of Astute Knowledge Benefits

Astute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.

This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.

Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.

When customers get answers to their questions without having to go through traditional customer support processes and channels like chat, SMS, email, and phone support services, it speeds up the resolution time, enhances customer satisfaction, and your custoemr support agents increase their productivity and efficiency as they don’t have to deal with simple issues and concerns from your customers. This also helps your agents focus more on complicated inquiries and issues, which also impacts customer satisfaction.

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Overview of Astute Knowledge Features

  • Natural Language Processing
  • 2-Way Dialog
  • Personalized Responses
  • Auto-Generated Topics
  • Guided Authoring
  • Federated Search
  • Multi-Lingual
  • Omni-channel
  • Versioning and History

Astute Knowledge Position In Our Categories

Bearing in mind companies have unique business wants, it is only logical they avoid choosing an all-in-one, ”best” software. Needless to say, it would be almost impossible to chance on such an app even among popular software systems. The better step to undertake should be to spell out the varied vital factors which entail examination including crucial features, plans, technical skill aptitude of staff, company size, etc. The second step is, you must double down on the research exhaustively. Browse through some Astute Knowledge reviews and explore each of the software solutions in your list more closely. Such comprehensive product investigation ascertains you steer clear of unsuitable applications and subscribe to the system which delivers all the benefits your company requires.

Position of Astute Knowledge in our main categories:

TOP 50

Astute Knowledge is one of the top 50 Knowledge Management Software products

If you are considering Astute Knowledge it could also be sensible to examine other subcategories of Knowledge Management Software collected in our database of B2B software reviews.

Each enterprise has different needs and requires a system that can be customized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no platform can provide perfect features out-of-the-box. When you try to find a software product, first be sure what you require it for. Read some Astute Knowledge Knowledge Management Software reviews and ask yourself do you want basic features or do you require sophisticated features? Are there any industry-specific features that you are searching for? Get the answers to these queries to aid your search. There are multiple elements that you need to reflect on and these include your budget, specific business requirements, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the app that presents all that you require to enhance your organization effectiveness and productivity.

How Much Does Astute Knowledge Cost?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Astute Knowledge pricing details?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 60
Negative Social Media Mentions 4

We know that when you make a decision to get a Knowledge Management Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to find out if the actual people and enterprises that use it are actually happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Astute Knowledge reviews across a broad range of social media sites. The data is then displayed in a simple to digest format revealing how many users had positive and negative experience with Astute Knowledge. With that information available you should be ready to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Astute Knowledge?

No information available.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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