Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.
When a customer sends a question, the self-service knowledge software searches and exhausts all the information available to it, such as business applications, knowledgebase content, device details, reliable external sources, and customer context. Astute Knowledge’s powerful system does all this in blazing speed, allowing it to deliver answers that are highly accurate and totally optimized for the user’ s device. And it delivers answers in the customer’s native language.
Show MoreAstute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.
This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.
Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.
When customers get answers to their questions without having to go through traditional customer support processes and channels like chat, SMS, email, and phone support services, it speeds up the resolution time, enhances customer satisfaction, and your custoemr support agents increase their productivity and efficiency as they don’t have to deal with simple issues and concerns from your customers. This also helps your agents focus more on complicated inquiries and issues, which also impacts customer satisfaction.
Show MoreKeeping in mind businesses have distinct business wants, it is prudent that they steer clear of choosing an all-in-one, ideal software solution. However, it would be hard to pinpoint such application even among widely used software products. The right step to do can be to write down the different essential functions which require careful thought including crucial features, price terms, technical skill levels of staff members, organizational size, etc. The second step is, you must do your research through and through. Have a look at these Astute Knowledge evaluations and scrutinize each of the software products in your list in detail. Such comprehensive research ensures you stay away from poorly fit applications and select the one that delivers all the function your business requires to be successful.
Position of Astute Knowledge in our main categories:
Astute Knowledge is one of the top 50 Knowledge Management Software products
If you are considering Astute Knowledge it may also be beneficial to investigate other subcategories of Knowledge Management Software gathered in our base of SaaS software reviews.
It is important to keep in mind that almost no app in the Knowledge Management Software category is a perfect solution that can meet all the needs of different company types, sizes and industries. It may be a good idea to read a few Astute Knowledge Knowledge Management Software reviews first as certain software may perform well only in a really narrow group of applications or be designed with a really specific type of industry in mind. Others may work with an intention of being easy and intuitive and as a result lack complex elements welcomed by more experienced users. There are also software that cater to a large group of customers and provide a complex feature base, however that usually comes at a more expensive price of such a service. Ensure you're aware of your requirements so that you select a solution that provides specifically the features you look for.
Astute Knowledge Pricing Plans:
Contact vendor
Astute Knowledge Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.
We are aware that when you choose to purchase a Knowledge Management Software it’s vital not only to find out how professionals rank it in their reviews, but also to check if the real people and enterprises that purchased these solutions are indeed content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Astute Knowledge reviews across a vast range of social media sites. The data is then displayed in a simple to digest format indicating how many customers had positive and negative experience with Astute Knowledge. With that information at hand you should be prepared to make an informed business choice that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
No information available.
Astute Knowledge
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
OR
Sign in with company emailSign in with company email
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.