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Astute Knowledge Review

Astute Knowledge
Our score: 8.7 User satisfaction: 92%

What is Astute Knowledge?

Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.

When a customer sends a question, the self-service knowledge software searches and exhausts all the information available to it, such as business applications, knowledgebase content, device details, reliable external sources, and customer context. Astute Knowledge’s powerful system does all this in blazing speed, allowing it to deliver answers that are highly accurate and totally optimized for the user’ s device. And it delivers answers in the customer’s native language.

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Overview of Astute Knowledge Benefits

Astute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.

This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.

Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.

When customers get answers to their questions without having to go through traditional customer support processes and channels like chat, SMS, email, and phone support services, it speeds up the resolution time, enhances customer satisfaction, and your custoemr support agents increase their productivity and efficiency as they don’t have to deal with simple issues and concerns from your customers. This also helps your agents focus more on complicated inquiries and issues, which also impacts customer satisfaction.

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Overview of Astute Knowledge Features

  • Natural Language Processing
  • 2-Way Dialog
  • Personalized Responses
  • Auto-Generated Topics
  • Guided Authoring
  • Federated Search
  • Multi-Lingual
  • Omni-channel
  • Versioning and History

Astute Knowledge Position In Our Categories

Since companies have special business wants, it is only prudent they avoid deciding on a one-size-fits-all, ”best” system. Still, it is nearly futile to try to come across such an app even among popular software systems. The best thing to undertake should be to write the numerous main factors which entail consideration such as important features, pricing, technical skill levels of staff, organizational size, etc. Then, you should double down on the product research to a full extent. Browse through some of these Astute Knowledge reviews and check out each of the software products in your shortlist more closely. Such comprehensive research ascertains you steer clear of unsuitable applications and subscribe to the one which offers all the function your business requires.

Position of Astute Knowledge in our main categories:

TOP 50

Astute Knowledge is one of the top 50 Knowledge Management Software products

If you are considering Astute Knowledge it could also be a good idea to examine other subcategories of Knowledge Management Software collected in our database of SaaS software reviews.

It is crucial to keep in mind that hardly any service in the Knowledge Management Software category will be a perfect solution able to fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few Astute Knowledge Knowledge Management Software reviews first as specific software might excel only in a very small set of applications or be created with a very specific type of industry in mind. Others may function with a goal of being easy and intuitive and as a result lack complex elements welcomed by more experienced users. You can also find services that support a large group of customers and offer a powerful feature toolbox, however this in most cases comes at a higher price of such a solution. Make sure you're aware of your requirements so that you get a software that provides exactly the elements you look for.

How Much Does Astute Knowledge Cost?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Astute Knowledge pricing details?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 60
Negative Social Media Mentions 4

We are aware that when you choose to buy a Knowledge Management Software it’s vital not only to learn how professionals score it in their reviews, but also to discover if the actual people and enterprises that purchased it are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Astute Knowledge reviews across a broad array of social media sites. The information is then displayed in an easy to digest format revealing how many customers had positive and negative experience with Astute Knowledge. With that information available you will be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Astute Knowledge?

No information available.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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