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Astute Knowledge Review

Astute Knowledge
Our score: 8.7 User satisfaction: 92%

What is Astute Knowledge?

Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.

When a customer sends a question, the self-service knowledge software searches and exhausts all the information available to it, such as business applications, knowledgebase content, device details, reliable external sources, and customer context. Astute Knowledge’s powerful system does all this in blazing speed, allowing it to deliver answers that are highly accurate and totally optimized for the user’ s device. And it delivers answers in the customer’s native language.

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Overview of Astute Knowledge Benefits

Astute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.

This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.

Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.

When customers get answers to their questions without having to go through traditional customer support processes and channels like chat, SMS, email, and phone support services, it speeds up the resolution time, enhances customer satisfaction, and your custoemr support agents increase their productivity and efficiency as they don’t have to deal with simple issues and concerns from your customers. This also helps your agents focus more on complicated inquiries and issues, which also impacts customer satisfaction.

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Overview of Astute Knowledge Features

  • Natural Language Processing
  • 2-Way Dialog
  • Personalized Responses
  • Auto-Generated Topics
  • Guided Authoring
  • Federated Search
  • Multi-Lingual
  • Omni-channel
  • Versioning and History

Astute Knowledge Position In Our Categories

Keeping in mind businesses have distinct business wants, it is prudent that they steer clear of choosing an all-in-one, ideal software solution. However, it would be hard to pinpoint such application even among widely used software products. The right step to do can be to write down the different essential functions which require careful thought including crucial features, price terms, technical skill levels of staff members, organizational size, etc. The second step is, you must do your research through and through. Have a look at these Astute Knowledge evaluations and scrutinize each of the software products in your list in detail. Such comprehensive research ensures you stay away from poorly fit applications and select the one that delivers all the function your business requires to be successful.

Position of Astute Knowledge in our main categories:

TOP 50

Astute Knowledge is one of the top 50 Knowledge Management Software products

If you are considering Astute Knowledge it may also be beneficial to investigate other subcategories of Knowledge Management Software gathered in our base of SaaS software reviews.

It is important to keep in mind that almost no app in the Knowledge Management Software category is a perfect solution that can meet all the needs of different company types, sizes and industries. It may be a good idea to read a few Astute Knowledge Knowledge Management Software reviews first as certain software may perform well only in a really narrow group of applications or be designed with a really specific type of industry in mind. Others may work with an intention of being easy and intuitive and as a result lack complex elements welcomed by more experienced users. There are also software that cater to a large group of customers and provide a complex feature base, however that usually comes at a more expensive price of such a service. Ensure you're aware of your requirements so that you select a solution that provides specifically the features you look for.

How Much Does Astute Knowledge Cost?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Astute Knowledge pricing details?

Astute Knowledge Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Astute Solutions for more basic and enterprise pricing information on Astute Knowledge. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 60
Negative Social Media Mentions 4

We are aware that when you choose to purchase a Knowledge Management Software it’s vital not only to find out how professionals rank it in their reviews, but also to check if the real people and enterprises that purchased these solutions are indeed content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Astute Knowledge reviews across a vast range of social media sites. The data is then displayed in a simple to digest format indicating how many customers had positive and negative experience with Astute Knowledge. With that information at hand you should be prepared to make an informed business choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Astute Knowledge?

No information available.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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