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Knowmax Review

Knowmax
Our score: 8.0 User satisfaction: N/A

What is Knowmax?

Knowmax by Kochartech is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

The software allows users to create and implement custom, user-friendly step-by-step guides to making interactions more engaging. Picture guides are ideal tools in directing both agents and customers, simplifying their navigation and empowering them to quickly discover solutions without much effort.

Knowmax comes with powerful bot tools that enable users to build highly intelligent bots that are capable of learning and adapting to visitors in need of support. These highly responsive bots can ascertain intent, engage in smart dialogues, and deliver the correct responses or direct the visitors to the most qualified agents available.

Overview of Knowmax Benefits

Deliver Satisfying Customer Experience

Knowmax makes information and other relevant support content easily accessible to your customers and your agents. Whether they navigate through your knowledgebase themselves, get responses from smart bots, or talk to a live agent, Knowmax can make the whole digital journey seamless. With Knowmax, your customers and agents can get their hands on the right information at key moments. This results in reliable and consistent delivery of accurate responses whenever your customers require assistance.

Fast Knowledgebase Access

By being able to tailor the overall structure of your knowledge base per your specific requirements and permissions, Knowmax can reduce the time it takes for your agents and customers to access the knowledge base they need for their issues or queries.

This empowers your agents to provide accurate responses to questions. Customers are propelled to resolve their own issues without having to contact and rely on customer support. Instead, they are driven to perform self-service, which positively affects the overall efficiency and effectiveness of your live agents. With people opting to find the solution themselves, your agents can work on more complex matters instead.

Operational Costs Minimized

With your support tickets significantly reduced, support-related expenses are slashed down as well. You can save money, time, and resources and put them to better use.

Overview of Knowmax Features

  • Content Management
  • Decision Trees
  • Picture Guides
  • Smart Bots
  • Augmented Reality

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Knowmax Position In Our Categories

Since businesses have specific business-related requirements, it is only rational that they avoid deciding on an all-in-one, ”best” software solution. Be that as it may, it would be hard to stumble on such a software solution even among popular software products.
The practicable step to do can be to take note of the various important aspects that entail analysis including important features, price plans, technical skill ability of the employees, business size, etc. The second step is, you should follow through the product research exhaustively. Go over some Knowmax review articles and check out the other software products in your shortlist more closely. Such detailed product research ensures you drop ill-fitting apps and buy the one that offers all the tools your business requires.

Position of Knowmax in our main categories:

TOP 200

Knowmax is one of the top 200 Customer Support Software products

TOP 50

Knowmax is one of the 50 Knowledge Management Software products

If you are considering Knowmax it could also be a good idea to check out other subcategories of Knowledge Management Software listed in our base of B2B software reviews.

There are trendy and widely used applications in each software group. But are they automatically the best fit for your enterprise’s special requirements? A trendy software application may have thousands of subscribers, but does it offer what you require? For this reason, do not blindly spend on popular systems. Read at least a few Knowmax Knowledge Management Software reviews and think about the elements that you want in the software such as the price, main functionality, available integrations etc. Then, select a few apps that fit your needs. Try out the free trials of these products, read online comments, get explanations from the vendor, and do your research systematically. This in-depth groundwork is sure to help you select the best software platform for your organization’s unique wants.

How Much Does Knowmax Cost?

Knowmax Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Knowmax for information on basic and enterprise pricing options.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Knowmax reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Knowmax. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Knowmax Alternatives

Top Competitors To Knowmax By Price

Trending Knowledge Management Software Reviews

Knowmax Comparisons

Knowmax user reviews

Easy to build and maintain. Good real time support from Knowmax team.

Read full review >
Amal Jose
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Consumer Services

What are Knowmax pricing details?

Knowmax Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Knowmax for information on basic and enterprise pricing options.

What integrations are available for Knowmax?

Knowmax integrates with a number of CRMs and other third-party systems. Get in touch with the vendor for information.

Knowmax average rating:

Average score
5/5 (1 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Amal Jose

PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

CONS: NA

Reviewed 3 weeks ago

Read full review >

The least favorable review

Amal Jose

PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

CONS: NA

Reviewed 3 weeks ago

Read full review >

More reviews from 1 actual users:

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Easy to build and maintain. Good real time support from Knowmax team.

Read full review >
Amal Jose
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Consumer Services

PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

CONS: NA

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Reviewed By Nestor Gilbert
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