Knowmax Review
What is Knowmax?
Knowmax by Kochartech is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.
The software allows users to create and implement custom, user-friendly step-by-step guides to making interactions more engaging. Picture guides are ideal tools in directing both agents and customers, simplifying their navigation and empowering them to quickly discover solutions without much effort.
Knowmax comes with powerful bot tools that enable users to build highly intelligent bots that are capable of learning and adapting to visitors in need of support. These highly responsive bots can ascertain intent, engage in smart dialogues, and deliver the correct responses or direct the visitors to the most qualified agents available.
Show MoreOverview of Knowmax Benefits
Deliver Satisfying Customer Experience
Knowmax makes information and other relevant support content easily accessible to your customers and your agents. Whether they navigate through your knowledgebase themselves, get responses from smart bots, or talk to a live agent, Knowmax can make the whole digital journey seamless. With Knowmax, your customers and agents can get their hands on the right information at key moments. This results in reliable and consistent delivery of accurate responses whenever your customers require assistance.
Fast Knowledgebase Access
By being able to tailor the overall structure of your knowledge base per your specific requirements and permissions, Knowmax can reduce the time it takes for your agents and customers to access the knowledge base they need for their issues or queries.
This empowers your agents to provide accurate responses to questions. Customers are propelled to resolve their own issues without having to contact and rely on customer support. Instead, they are driven to perform self-service, which positively affects the overall efficiency and effectiveness of your live agents. With people opting to find the solution themselves, your agents can work on more complex matters instead.
Operational Costs Minimized
With your support tickets significantly reduced, support-related expenses are slashed down as well. You can save money, time, and resources and put them to better use.
Show MoreOverview of Knowmax Features
- Content Management
- Decision Trees
- Picture Guides
- Smart Bots
- Augmented Reality
Awards & Quality Certificates
Knowmax Position In Our Categories
Because businesses have specific business wants, it is only logical they avoid settling on an all-in-one, ”best” system. Just the same, it is nearly futile to try to stumble on such an app even among recognizable software systems. The sensible thing to undertake would be to shortlist the numerous critical aspects that need research including important features, price plans, technical skill levels of staff, organizational size, etc. Next, you must follow through the product research to a full extent. Have a look at some Knowmax review articles and check out the other software products in your shortlist more closely. Such all-encompassing product investigation ascertains you stay away from mismatched software solutions and select the one that delivers all the function your company requires to realize efficiency.
Position of Knowmax in our main categories:
TOP
200
Knowmax is one of the top 200 Customer Support Software products
TOP
50
Knowmax is one of the 50 Knowledge Management Software products
If you are interested in Knowmax it might also be beneficial to check out other subcategories of Knowledge Management Software gathered in our database of SaaS software reviews.
It's essential to realize that hardly any service in the Knowledge Management Software category is going to be an ideal solution that can meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few Knowmax Knowledge Management Software reviews first as specific software might perform well only in a really narrow group of applications or be prepared with a really specific industry in mind. Others can work with a goal of being simple and intuitive and therefore lack complicated elements needed by more experienced users. There are also services that support a broad group of users and provide a complex feature base, however that frequently comes at a more significant price of such a solution. Be certain that you're aware of your requirements so that you buy a service that offers all the features you search for.
How Much Does Knowmax Cost?
Knowmax Pricing Plans:
Free Trial
Knowledge Trees
Contact vendor
Knowledge Max
Contact vendor
Knowledge Suite
Contact vendor
Enterprise
Contact vendor
What are Knowmax pricing details?
Knowmax Pricing Plans:
Free Trial
Knowledge Trees
Contact vendor
Knowledge Max
Contact vendor
Knowledge Suite
Contact vendor
Enterprise
Contact vendor
Knowmax offers custom enterprise pricing. Get in touch with the vendor for a quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to get a Knowledge Management Software it’s vital not only to learn how experts rank it in their reviews, but also to discover whether the actual clients and businesses that use these solutions are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Knowmax reviews across a wide range of social media sites. The data is then displayed in an easy to understand format showing how many users had positive and negative experience with Knowmax. With that information at hand you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Knowmax?
Knowmax integrates with a number of CRMs
Zendesk
Freshdesk
Salesforce
and other third-party systems.
Get in touch with the vendor for information. knowmax.ai
Knowmax User Reviews
Knowmax average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Easy to build and maintain. Good real time support from Knowmax team.
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 21.06.2021
Company Size: More than 100 Employees
Industry: Consumer Services
PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.
CONS: NA
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Knowmax user reviews
Easy to build and maintain. Good real time support from Knowmax team.
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 21.06.2021
Company Size: More than 100 Employees
Industry: Consumer Services
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