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Knowmax Review

Knowmax
Our score: 8.0 User satisfaction: N/A

What is Knowmax?

Knowmax by Kochartech is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

The software allows users to create and implement custom, user-friendly step-by-step guides to making interactions more engaging. Picture guides are ideal tools in directing both agents and customers, simplifying their navigation and empowering them to quickly discover solutions without much effort.

Knowmax comes with powerful bot tools that enable users to build highly intelligent bots that are capable of learning and adapting to visitors in need of support. These highly responsive bots can ascertain intent, engage in smart dialogues, and deliver the correct responses or direct the visitors to the most qualified agents available.

Overview of Knowmax Benefits

Deliver Satisfying Customer Experience

Knowmax makes information and other relevant support content easily accessible to your customers and your agents. Whether they navigate through your knowledgebase themselves, get responses from smart bots, or talk to a live agent, Knowmax can make the whole digital journey seamless. With Knowmax, your customers and agents can get their hands on the right information at key moments. This results in reliable and consistent delivery of accurate responses whenever your customers require assistance.

Fast Knowledgebase Access

By being able to tailor the overall structure of your knowledge base per your specific requirements and permissions, Knowmax can reduce the time it takes for your agents and customers to access the knowledge base they need for their issues or queries.

This empowers your agents to provide accurate responses to questions. Customers are propelled to resolve their own issues without having to contact and rely on customer support. Instead, they are driven to perform self-service, which positively affects the overall efficiency and effectiveness of your live agents. With people opting to find the solution themselves, your agents can work on more complex matters instead.

Operational Costs Minimized

With your support tickets significantly reduced, support-related expenses are slashed down as well. You can save money, time, and resources and put them to better use.

Overview of Knowmax Features

  • Content Management
  • Decision Trees
  • Picture Guides
  • Smart Bots
  • Augmented Reality

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Knowmax Position In Our Categories

Because companies have distinct business-related needs, it is rational they avoid going for an all-in-one, “perfect” software product. Just the same, it would be hard to try to find such a software system even among recognizable software products. The best step to undertake can be to take note of the different major functions that call for a analysis like key features, costing, technical skill capability of staff members, company size, etc. Thereafter, you must follow through the research exhaustively. Read these Knowmax reviews and look over the other software programs in your shortlist more closely. Such all-encompassing research can make sure you drop mismatched apps and pay for the system that has all the aspects your company requires to achieve growth.

Position of Knowmax in our main categories:

TOP 200

Knowmax is one of the top 200 Customer Support Software products

TOP 50

Knowmax is one of the 50 Knowledge Management Software products

If you are considering Knowmax it could also be beneficial to analyze other subcategories of Knowledge Management Software gathered in our database of B2B software reviews.

It's essential to keep in mind that hardly any software in the Knowledge Management Software category is going to be a perfect solution able to fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few Knowmax Knowledge Management Software reviews first as specific services might perform well only in a really narrow group of applications or be prepared with a very specific industry in mind. Others might function with a goal of being easy and intuitive and consequently lack complex elements desired by more experienced users. There are also apps that support a wide group of customers and offer a complex feature toolbox, but that in most cases comes at a more significant price of such a software. Make sure you're aware of your requirements so that you get a software that offers all the functionalities you search for.

How Much Does Knowmax Cost?

Knowmax Pricing Plans:

Free Trial

Standard Plan

$16.99/Module/User/Month

Pricing starts at $16.99 /Module/ User/Month

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Knowmax reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Knowmax. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Knowmax Alternatives

Top Competitors To Knowmax By Price

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Knowmax Comparisons

Knowmax user reviews

Easy to build and maintain. Good real time support from Knowmax team.

Read full review >
Amal Jose
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Consumer Services

What are Knowmax pricing details?

Knowmax Pricing Plans:

Free Trial

Standard Plan

$16.99/Module/User/Month

Pricing starts at $16.99 /Module/ User/Month

What integrations are available for Knowmax?

Knowmax integrates with a number of CRMs

Zendesk

Freshdesk

Salesforce

and other third-party systems.

Get in touch with the vendor for information. knowmax.ai

Knowmax average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Amal Jose

PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

CONS: NA

Reviewed 9 months ago

Read full review >

The least favorable review

Amal Jose

PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

CONS: NA

Reviewed 9 months ago

Read full review >

More reviews from 1 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Easy to build and maintain. Good real time support from Knowmax team.

Read full review >
Amal Jose
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Consumer Services

PROS: · Authors found it easy to build and maintain the decision trees. · Users found it to be navigation-friendly – required information was present in a single page making the decision tree easy to comprehend. · Real time analytics present · Enhancement requests were proactively taken up by Kochartech tech team. The team rolled out the same in a couple of days and we were able to use the same on the product during the trial period. The manner in which the enhancements were rolled out – lesser TAT, efficiency & quality - made us confident of their team’s capabilities.

CONS: NA

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Reviewed By Nestor Gilbert
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