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Salesforce Knowledge Review
What is Salesforce Knowledge?
Salesforce Knowledge is the knowledge base solution that is part of the Salesforce Service Cloud, a comprehensive package of components and modules that gives you a complete customer view and enables you to provide intelligent, fast, and personalized customer service. The array of solutions under Service Cloud connects and works with each other to help you streamline processes, simplify workflows, and easily make available important articles, information, and expert agents to your customers, regardless of what device and channel they use.
Salesforce Knowledge is designed for self-service so your customers can search for helpful information and resources on their own about issues relating to your business, product or services. Likewise, the solution enables your agents to find the right answer faster with a knowledge management tool that can help you extend responsive and efficient customer care. With the online public knowledge base platform, you help your customers help themselves with easy access to knowledge base articles, FAQ, and the collective wisdom of the active Salesforce community.
Show MoreOverview of Salesforce Knowledge Benefits
Internal knowledge base repository
Quickly set up a database of “how-to” article and FAQs that’s easily accessible online so your customers can do self-service or empower your customer service agents to find the right answer faster. The knowledge base drives speedy case resolution and quality customer care.
Help customers help themselves
Extend your knowledge base to your service website, whether it’s a secure customer or partner portal, part of your public site, or integrated into a public customer community. You get to provide an effortless customer experience where knowledge is accessible from any mobile device.
Maximize agent productivity
With a cloud-based knowledge base embedded right into the console, your agents can easily find, access, and deliver the right answers to customers. Also, sharing knowledge to any channel or device is only a one click operation. In addition, your agents can contribute to the knowledge base to ensure that the best answers are always accessible to the whole team.
Control and customize your knowledge base
You get the ability to set up custom review and publication as well as translation approval. You can set separate approval processes for each type of content and specify the managers for specific content. You can also control the visibility of your content for specific group or audiences.
Streamline your knowledge management process
Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution. Moreover, you can utilize an article rating system to monitor the usefulness of your content and get important metrics on content rating, usage, and search statistics to manage your articles.
Show MoreOverview of Salesforce Knowledge Features
- Knowledge One widget
- WYSIWYG editor
- Content lifecycle management
- Custom review
- Publication & translation approval
- Organize article types
- Data categories for specific audience
- Create articles from cases
- Article rating system
- Article sharing
- Real-time content collaboration
- Content reporting & metrics
- Knowledge article tagging
- Easy user interface
- Import/export article
- Optimized article search
- Customer article history
- Customization
- Multi-language support
- Predictive article system
- Integration
- APIs
Salesforce Knowledge Position In Our Categories
Knowing that companies have distinct business needs, it is logical they steer clear of purchasing an all-encompassing, ideal business program. Still, it would be futile to try to come across such application even among well-known software solutions. The efficient thing to undertake should be to make a list of the numerous major aspects which call for a scrutiny including essential features, budget, technical skill aptitude of staff, company size, etc. Next, you should perform your research through and through. Browse over some of these Salesforce Knowledge evaluations and look into the other applications in your shortlist more closely. Such comprehensive product research ascertain you circumvent mismatched software solutions and choose the system that has all the aspects your business requires in sustaining growth.
Position of Salesforce Knowledge in our main categories:
TOP
50
Salesforce Knowledge is one of the top 50 Knowledge Management Software products
If you are interested in Salesforce Knowledge it may also be sensible to investigate other subcategories of Best Knowledge Management Software collected in our database of SaaS software reviews.
Companies have different wants and requirements and no software application can be perfect in such a condition. It is pointless to try to find an ideal out-of-the-box software system that fulfills all your business wants. The wise thing to do would be to modify the application for your specific requirements, worker skill levels, budget, and other elements. For these reasons, do not hasten and pay for well-publicized popular applications. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your groundwork, investigate each short-listed application in detail, read a few Salesforce Knowledge Best Knowledge Management Software reviews, call the maker for explanations, and finally choose the application that offers what you want.
How Much Does Salesforce Knowledge Cost?
Salesforce Knowledge Pricing Plans:
Free Trial
Lightning Professional plan add-on
$75/user/month
Lightning Enterprise add-on
$150/user/month
Lightning Unlimited add-on
$300/user/month
What are Salesforce Knowledge pricing details?
Salesforce Knowledge Pricing Plans:
Free Trial
Lightning Professional plan add-on
$75/user/month
Lightning Enterprise add-on
$150/user/month
Lightning Unlimited add-on
$300/user/month
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
User Satisfaction
Positive Social Media Mentions
172
Negative Social Media Mentions
0
We know that when you choose to buy a Knowledge Management Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to find out if the real people and businesses that purchased these solutions are actually content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Salesforce Knowledge reviews across a wide range of social media sites. The information is then featured in an easy to understand way showing how many customers had positive and negative experience with Salesforce Knowledge. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Salesforce Knowledge?
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
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