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SABIO Review

SABIO
Our score: 8.0 User satisfaction: 98%

What is SABIO?

SABIO is an all-around knowledge repository that meets the needs of your different business units. With its speedy and powerful platform, your service center agents can answer questions, create sales pitches, and close tickets at a more rapid pace than before. The solution also enables your field workers to help customers on the spot to ensure their continuous satisfaction with your products and services.

Moreover, you can use SABIO as a professional onboarding platform. This aids HR in introducing new employees to rules and regulations as well as to make them familiar with their roles’ expectations. This lets your organization cut down training costs and make recent hires immediately productive.

Overview of SABIO Benefits

Smart Search

The SABIO search does not simply offers suggestions and automatically completes terms and phrases. It utilizes a self-learning algorithm that makes it search become smarter with every use. It helps you save time as it lets you find knowledge as you type. More than that, it employs synonym search to help you discover relevant information you otherwise would not have obtained.

Powerful Knowledge Tree

SABIO has a comprehensive, click-through knowledge tree that lets users explore information in your organization’s repository. You can restructure the tree and add more documents to it without leaving the interface. As such, trimming the knowledge is easier.

Furthermore, SABIO lets you customize access to various branches of the knowledge tree. You can do this by combining it with user groups to ensure that information levels secure more sensitive knowledge.

Content Validation & Approval

SABIO has multiple workflows that let you deal with content validation and approval. The former allows your content creators and managers to make sure they are putting out correct information to avoid confusion and prevent mistakes in various business processes. Meanwhile, the approval workflow lets you establish efficient quality management that ensures only approved articles gets pushed to the public tree.

Knowledge Updates

Every user gets a dedicated inbox where they can view messages regarding content updates and other related news. This allows them to get up to speed seamlessly so they can act on them immediately if needed.

Additionally, SABIO sends out push notifications to notify users of urgent content changes immediately. The application even lets you keep track of persons who have read your messages. And to doubly make certain they receive updates, the solution sends out emails as well.

Overview of SABIO Features

  • WYSIWYG Editor
  • Archiving & Versioning
  • Templates
  • Experts & Contacts
  • Self-Learning Search
  • Search Results Ranking
  • Facets/Drill-Down
  • In-Document Search
  • User Views
  • Inline Editing
  • User Rights & Roles Management
  • Validity Workflow
  • Suggestions & Feedback
  • Approval Workflow
  • Message Inbox
  • Push Notifications
  • Reporting

SABIO Position In Our Categories

Keeping in mind businesses have their own business-related requirements, it is only logical they steer clear of getting a one-size-fits-all, ”best” software system. Needless to say, it is almost impossible to come across such an app even among sought-after software products. The correct thing to do should be to list the numerous important factors that call for a scrutiny such as essential features, plans, technical skill competence of the employees, organizational size, etc. Then, you must conduct the product research exhaustively. Browse over some of these SABIO review articles and explore each of the software systems in your shortlist more closely. Such detailed product investigation guarantee you take out unfit apps and choose the one that has all the features your business requires.

Position of SABIO in our main categories:

TOP 50

SABIO is one of the top 50 Knowledge Management Software products

If you are interested in SABIO it could also be beneficial to analyze other subcategories of Knowledge Management Software listed in our database of B2B software reviews.

Companies have different wants and requirements and no software solution can be perfect in such a scenario. It is useless to try to find an ideal out-of-the-box software app that meets all your business needs. The intelligent thing to do would be to customize the system for your specific wants, worker skill levels, budget, and other aspects. For these reasons, do not hasten and invest in well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your research, investigate each short-listed system in detail, read a few SABIO Knowledge Management Software reviews, contact the vendor for explanations, and finally choose the app that presents what you want.

How Much Does SABIO Cost?

SABIO Pricing Plans:

Free Trial

SABIO Team

$10.00/user/month

SABIO Business

$14.00/user/month

SABIO Enterprise

Contact vendor

SABIO offers three options for enterprise pricing whose fees you can pay monthly or annually. The packages and their inclusions are outlined below to help you decide which one is the best for your organization.

SABIO Team – $10.00/user/month or $8.00/user/month/annual billing

  • Full-Text Search
  • Auto-Suggest
  • Drill-Down/Facets
  • Self-Learning
  • Document Search
  • Smart Tree
  • 5 Maximum Views
  • Standard Set of Rights
  • Contacts
  • Ratings
  • Archiving
  • Versioning
  • Templates
  • Messaging
  • Suggestion & Validation Workflows
  • Standard Themes
  • Data Security

SABIO Business – $14.00/user/month or $12.00/user/month/annual billing

  • All SABIO Team Features
  • Synonym Search
  • External Sources Integration
  • Unlimited Views
  • Dictionary
  • Approval Workflow
  • Standard Reports
  • Mobile Apps
  • Zendesk Integration
  • Freshdesk Integration
  • Salesforce Integration

SABIO Enterprise – request pricing information

  • All SABIO Business Features
  • Individual Set of Rights
  • Individual Reports
  • Web Self-Service Integration
  • REST API
  • Multiple Tenancy
  • Optional On-Premise Hosting
  • Active Directory Integration
  • Single Sign On
  • Advanced Support with Dedicated SLA

User Satisfaction

Positive Social Media Mentions 105
Negative Social Media Mentions 1

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SABIO reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SABIO. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are SABIO pricing details?

SABIO Pricing Plans:

Free Trial

SABIO Team

$10.00/user/month

SABIO Business

$14.00/user/month

SABIO Enterprise

Contact vendor

SABIO offers three options for enterprise pricing whose fees you can pay monthly or annually. The packages and their inclusions are outlined below to help you decide which one is the best for your organization.

SABIO Team – $10.00/user/month or $8.00/user/month/annual billing

  • Full-Text Search
  • Auto-Suggest
  • Drill-Down/Facets
  • Self-Learning
  • Document Search
  • Smart Tree
  • 5 Maximum Views
  • Standard Set of Rights
  • Contacts
  • Ratings
  • Archiving
  • Versioning
  • Templates
  • Messaging
  • Suggestion & Validation Workflows
  • Standard Themes
  • Data Security

SABIO Business – $14.00/user/month or $12.00/user/month/annual billing

  • All SABIO Team Features
  • Synonym Search
  • External Sources Integration
  • Unlimited Views
  • Dictionary
  • Approval Workflow
  • Standard Reports
  • Mobile Apps
  • Zendesk Integration
  • Freshdesk Integration
  • Salesforce Integration

SABIO Enterprise – request pricing information

  • All SABIO Business Features
  • Individual Set of Rights
  • Individual Reports
  • Web Self-Service Integration
  • REST API
  • Multiple Tenancy
  • Optional On-Premise Hosting
  • Active Directory Integration
  • Single Sign On
  • Advanced Support with Dedicated SLA

What integrations are available for SABIO?

SABIO is ready to integrate with the following CRMs and help desk solutions:

  • Zendesk
  • Freshdesk
  • Salesforce

SABIO also offers access to its REST API for you to customize your integrations. Documentation regarding this is available upon request.

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Reviewed By Louie Andre
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