Bill.com Review

PROS: Like many small businesses, we rely on QuickBooks for accounting. Bill.com integrates with QB almost without a hitch, which allows us to sync our transactional data and generally speed up billing. The biggest change I noticed since we automated our billing are fewer errors and faster collection, which is the world to a growing company.

CONS: I said almost without a hitch because there are a few cases where QB integration isn't as smooth. For one, reverse invoice approval could've been simpler--you'll make an error at some point so this tool has to be made efficient. More easier options to invoice resending and vendor Bill.com account verification would be much appreciated, as well.

PROS: I like that it easily integrates with NetSuite, our ERP. I can send collectibles quickly to sales and vice-versa. Errors can easily be spotted and corrected as well, like when sales had pointed out a discount they committed to the client wasn't factored in. Rectifying this was done in minutes, thanks to the solid integration.

CONS: Nothing really as of the moment. If there's one, my boss is starting to ask why we're using a seperate accounts payable since we already have NetSuite. It can go the other way, I said, since we're a small team as of now. I'm still assessing the best setup for us.

PROS: It used to take our finance a day or two (during payroll) to get updated on billing. Whether it's the client or sales rep, sharing of documents is manual and that took time even if both departments are on the same floor. With this app, we can take a look at the invoice in quesiton in real-time and resolve any issue right away in the comfort of our cubicle. I noticed, too, a closer cooperation (a.k.a. less antagonism) between finance and sales as a result.

CONS: Nothing that I can recall.

PROS: The general interface is clean and easy to follow. No cluttering of features so I can easily organize the inbox by status or vendor, do bulk payments, schedule different payments to different vendors with a few clicks and attach support documents to invoices. I also like the ePayments feature that further streamlines our billing process.

CONS: I have had issues with vendor updates. It'd be great if there's a clearer way to get notified so I can adjust to the new or discarded features at once. This doesn't happen a lot though, but the point is it happens.

PROS: We don't have any problem with QuickBooks integration. Our invoices go to Bill.com, where we approve them and calendar the collection then sync it with accounting. The entire process can be streamlined with automation, very practical for recurring billing. Even bill attachments are automatically entered into the system.

CONS: Verification of accounts takes a while. But that's understable even if a bit annoying.

PROS: Bill.com allows my clients to upload the bills and they can control and approve the bills after they are in the system and leave them to be paid, also, they don’t have to worry about paying bills once they emailed to Bill.com because they know that the bills will be paid on time.

CONS: When I want to switch from one company to another I have to go back to main console, they need to make this switch easier.

PROS: I like how I can email invoices to my customers easily and receive payables via e-mail. In addition, Bill.com gives me the ability to track all receivables and payables.

CONS: What I dislike is that you cannot import attachments from this website to Quickbooks, and that means you can’t draw back the supporting documents from Quickbooks. Also, there is no option to prove that clients received the invoices on email and that the invoices were formatted properly.

PROS: What I like about Bill.com is that it shows all pending bills and bills that need approvals, thus, it makes approvals easy. When you select specific bill you can see the document uploaded without multiple clicks for referenced documents. I can e-mail all the invoices and ask my vendors to email alias directly.

CONS: What I don’t like is the main dashboard page, it is little complex and confusing with so many different statuses, because they are not sorted well. Also, I cannot find an option to download the attachments, or maybe there isn’t such option.

PROS: Thanks to this website and its system I can receive payment from various vendors, including those who want to pay with paper checks. Most importantly, the payment process is very simple and fast.

CONS: What I dislike is that if you have some issues it can take a long time to correct.

PROS: Nothing! They are too expensive. They have poor customer service. They are difficult to contact directly. They have not trained their salespeople that it's wrong to LIE!

CONS: I was only researching the software for a client through Quickbooks Online. My client and I decided it was too expensive and there are other payment services that are more effective so we decided to not download the product. Today, however, someone from Bill.com called my client directly at his place of business and tried to pressure him into purchasing. He misrepresented himself by saying that he 'works with me' and that was why he was calling! It totally jeopardized my relationship with my client! I'm horrified by these practices.

PROS: Bill.com helps me to keep track of all uncashed checks, failed e-payments and returned check, thus, this website saves me a lot of time. Also, the workflow and the incoming revenue is great.

CONS: I don’t have any dislikes by now.

PROS: I like how you can manage all your payable and receivable accounts into one portal. The system is user-friendly and with their mobile app you can check all your payments at any time. Bill.com helps you to get paid as well allows you to pay your bills. There are options whether you want to pay by check, ACH, or to other bill.com users and what’s important the fees are minimal. In other words I don’t need to order and wait to pay batch and ACH fees from my bank account.

CONS: Bill.com integrates with Xero but, their functionality is limited and one sided, because whenever I reconcile invoices in Xero there are no updates about invoices in bill.com.

PROS: Nothing, I was forced to use this service to accept payment from a customer

CONS: I work in QB Enterprise and have no problem emailing bills to customers. I have one customer who only pays thru this company, thereby forcing me to sign up and use their services for one customer. I cannot download my bill (at least I cannot figure out how to do so without paying for their services). It shows payments then shows the same invoice as unpaid. This is awful.

PROS: You can get the funds into the vendors bank accounts. It can be used online.

CONS: There is no way to call someone. It is all done through messaging. At first no-one would respond, then finally someone responded and left and I had no idea what was going one. Then someone else took up the case and when I finally was able to get an investigation going and got answers, I had four others emailing me to tell me they were taking up my case to trouble shoot my original problem. Just too confusing. The other issue that I'm dealing with is that there are double invoices being made. Someone from bill.com sugessted that if I were a paying customer I may not have the issues. The business that I bill, is a paying customer and they are losing money paying these double invoices! That is a poor marketing tool