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Cloud9 Review

Cloud9
Our score: 8.0 User satisfaction: 97%

What is Cloud9?

Cloud9 Payment Gateway is a processor-agnostic payment processing solution that caters to merchants, single stores, small businesses, and large enterprises in various industries, including eCommerce, restaurant, retail, lodging, and automotive. It helps you handle payments quickly and conveniently.

Cloud9 Payment Gateway works with all major payment processors and a wide array of payment terminals. You can process credit cards, debit cards, and ACH payments. It also allows you to integrate your current POS systems and use fully-integrated and semi-integrated payment solutions. You can implement terminal capture settlement procedures and process payments offline as well.

This payment processing solution’s user interface is built with handy and modern features. These include the ability to apply advanced data filtering, manage hierarchically organized stores, regions, chains, profit centers, payment terminals, and merchant accounts, and view real-time visuals, metrics, and alerts for loss prevention. Moreover, Cloud9 Payment Gateway is compliant with ISO and PCI P2PE security standards.

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Overview of Cloud9 Benefits

Integrated Payment Gateway Solution 

Cloud9 Payment Gateway is a payment gateway solution that enables you to process payments easily without worrying about integration complexities and issues. You have the freedom to choose and connect any payment processors you want. You can also use a JSON API interface to integrate POS systems you’re currently using.

Additionally, Cloud9 Payment Gateway supports full and semi-integrations with various POS solutions and terminals. It works with payment solutions and terminals that either send credit and debit card data directly to payment processors/gateways or transmit it through merchants’ POS systems.

Payment Processing Control 

Cloud9 Payment Gateway gives you better control over how you process payments from customers. For instance, you can take credit cards, debit cards, and ACH payments through a standalone payment portal that customers can access via a URL.

Additionally, it has a device control feature that permits your POS solution or terminal to continuously capture and store transactions when connections with the processor are unsuccessful. Transactions recorded offline are sent for processing once the connection with the processor is restored.

The solution also allows you to implement a mechanism for settling credit card transactions known as terminal capture. With this, you can store individual transactions at your site, apply your own business-specific settlement logic, and utilize editing and auditing capabilities.

Data Security 

To ensure that your transactions and data are safe from device tampering, data breach, internet fraud, and other security threats, Cloud9 Payment Gateway adheres to the P2PE standard created by PCI SSC. Therefore, it implements point-to-point encryption by which card data remains encrypted from the point of interaction until it reaches the point of payment processing without multiple other systems in between.

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Overview of Cloud9 Features

  • Processor-Agnostic
  • POS Integrations
  • Fully & Semi-Integrated Terminals
  • Credit/Debit Card, & ACH Payments
  • NFC Payments
  • Terminal Capture
  • Level 2 & Level 3 Processing
  • Store & Foward Mode
  • Hierarchical Control
  • Payment Portal
  • Loss Prevention
  • Point-to-Point Encryption
  • Tokenization
  • ISO-Compliant

What Problems Will Cloud9 Solve?

Scenario # 1: Level 2 & Level 3 Transactions

Cloud9 Payment Gateway processes credit card payments at Level 2 and Level 3. Thus, you can collect and enter all credit card information required for Level 2 and Level 3 transactions. This way, you can obtain lower processing costs, avoid transaction downgrades, and enhance clearing.

Scenario #2: Store & Forward Offline Processing

By activating the Store & Forward or Rush Mode functionality in Cloud9 Payment Gateway’s payment device controller, you can take and record credit card transactions even when internet connections fail or processor outages occur. It prevents you from missing payments due to technical issues.

Scenario #3: Enterprise Features

Cloud9 Payment Gateway is built with features that are useful to large enterprises. Users can employ a hierarchical way of tracking and handling their organization’s transactions and immediately view all the details they need using the drill-down functionality. Loss prevention metrics and alerts are delivered in real-time as well.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Cloud9 Position In Our Categories

Bearing in mind companies have unique business demands, it is wise that they abstain from choosing a one-size-fits-all, ”best” business application. Be that as it may, it is nearly futile to try to find such an app even among popular software systems. The reasonable step to undertake would be to tabulate the varied major aspects that demand consideration including crucial features, costing, skill capability of the users, business size, etc. The second step is, you must conduct your research thoroughly. Have a look at some Cloud9 evaluations and check out the other software systems in your shortlist in detail. Such comprehensive research guarantees you weed out unsuitable software solutions and subscribe to the system that has all the tools your company requires.

Position of Cloud9 in our main categories:

TOP 100

Cloud9 is one of the top 100 Payment Gateway Providers products

If you are considering Cloud9 it could also be a good idea to investigate other subcategories of Payment Gateway Providers gathered in our base of SaaS software reviews.

Since each company has unique business wants, it is sensible for them to abstain from seeking a one-size-fits-all perfect software system. Needless to say, it would be pointless to try to find such a system even among market-leading software solutions. The intelligent thing to do would be to jot down the various important factors that require consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Cloud9 Payment Gateway Providers reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive groundwork can make certain you weed out ill-fitting applications and select the solution that presents all the elements you require for business success.

How Much Does Cloud9 Cost?

Cloud9 Pricing Plans:

Free Trial

Cloud9 Payment Gateway

$25/month

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What are Cloud9 pricing details?

Cloud9 Pricing Plans:

Free Trial

Cloud9 Payment Gateway

$25/month

Cloud9 Payment Gateway provides a simple enterprise pricing plan that costs $25/month + $0.02/transaction. When processing credit card payments, 3% of the transaction amount is charged to the cardholder, instead of you, as a credit card acceptance fee. Here are the details:

Cloud9 Payment Gateway – $25/month + $0.02/credit card transaction

  • Enterprise-grade capabilities
  • Advanced data filtering tools
  • Modern user interface
  • Scalable, serverless architecture
  • Real-time alerts
  • Service availability and performance

User Satisfaction

Positive Social Media Mentions 110
Negative Social Media Mentions 3

We know that when you make a decision to buy a Payment Gateway Providers it’s vital not only to find out how professionals evaluate it in their reviews, but also to find out whether the real clients and companies that purchased these solutions are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Cloud9 reviews across a wide range of social media sites. The data is then presented in a simple to understand way showing how many customers had positive and negative experience with Cloud9. With that information available you should be prepared to make an informed purchasing choice that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Cloud9?

Cloud9 Payment Gateway integrates with the following payment processors:

  • South Platform
  • CES
  • Chase Paymentech
  • Nashville
  • VISANET
  • Heartland Payment Systems
  • WorldPay
  • RBS Lynk
  • FDMS
  • EDC
  • TransFirst
  • Global Payments
  • First Data Corporation
  • Omaha
  • Fiserv
  • USAT
  • Vantiv
  • NaBANCO
  • CardNet
  • Elavon
  • Fifth/Third Bank
  • FDC
  • VITAL
  • TSYS – VITAL (VisaNet)
  • TSYS
  • HPS
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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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