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Chargebee Review

Chargebee
Our score: 6.9 User satisfaction: 100%

What is Chargebee?

Chargebee is the right tool for subscription businesses of all sizes across industries, whether you are just a starting company or an enterprise with complex needs. Think of Chargebee as your off-the-shelf, plug-and-play billing solution delivered on the cloud.

With Chargebee, you can set recurring billing frequencies and get paid automatically by your customers. You can easily combine recurring, one-time, and usage-based pricing models.

It is designed with an elegant and user-friendly API to help you establish tighter integration, as you continue to scale up.

The tool provides a flexible and robust billing system to enable your business team to organize special promotions, the right tools for your team to bill accurately, and respond easier for billing concerns, and make it easier for you to collect online payments from the payment gateway of your choice.

It also allows you to be on top of things with your operations by giving you actionable data using notifications and reports.

Overview of Chargebee Benefits

In today’s businesses, customers would prefer a simple and user-friendly payment system to have an outstanding shopping experience. Chargebee is the solution to your billing system.

It is a cloud-based subscription billing solution that is comprehensive and at the same time elegant. It has an intuitive interface, letting your sales and support team to handle customer billing efficiently and easily.

Chargebee provides small and emerging businesses the option to automate the billing process to run subscription services. With Chargebee, you can automate your recurring billing and quickly be on top of things because the tool allows you to gain a quick snap shot of revenue numbers and user base. It has added features such as flexibility to change pricing, provide discounts, and run promotions without the need to look for a developer. It also automates most of the back-end operations by automating the workflow for invoice generation, payments collection, and follow-ups such as discount management for sales and marketing teams.

These services are delivered as a SaaS plug and play solution delivered on the Internet via cloud.

Chargebee has a number of payment gateway partners for businesses looking for multiple channels. It can help you readily integrate with the payment gateway of your choice.

With Chargebee, you can also customize your email notifications for certain events.

The data you give to Chargebee when you use the tool are secure, and hosted in safe data centers. The tool also provides protection against traditional network infrastructure issues such as distributed denial of service (DDOS) attacks, man in the middle (MITM) attacks, among others.

Overview of Chargebee Features

  • Recurring billing
  • Advance invoices
  • Invoicing
  • Tax profiles/reports
  • Customer portal
  • Custom user roles
  • Themes for hosted pages
  • Trial management
  • EU VAT Support
  • Email management
  • Dunning management
  • Integrations
  • Configurable price plans & add ons
  • Promotional coupons
  • API library
  • Customized web hooks
  • Payment gateway
  • Multiple payment methods
  • Subscription analytics

What Problems Will Chargebee Solve?

Agile Billing Management:

Chargebee automates all your billing processes like collecting payments, applying taxes, invoicing, and customer communication, smartly eliminating repetitive tasks. Furthermore, its dunning management feature lets you take care of failed payments through repeat attempts and timely alerts to customers before the expiration of their credit cards.

Power-packed Integrations:  

The software provides integration with popular shopping cart, e-commerce, analytics, and email solutions so you can sell your subscription products online, send tailored mails to your subscribers, ship your products, create referral programs, and track user behaviors, among others, all in one place.

Global Payment Gateway Support:

Chargebee works with 30+ leading payment gateways worldwide, like Stripe, Braintree, etc., and alternative payment methods like PayPal and Amazon Payments, which gives customers an edge to serve their customers globally.

Chargebee Position In Our Categories

Knowing that businesses have their own business-related wants, it is only reasonable that they steer clear of getting an all-encompassing, “perfect” system. Nevertheless, it is futile to chance on such an app even among recognizable software systems. The better step to do would be to tabulate the different important factors which demand consideration such as critical features, price terms, skill levels of the employees, company size, etc. Next, you must conduct the research comprehensively. Browse through some Chargebee review articles and explore each of the applications in your list more closely. Such well-rounded product research makes sure you keep away from unfit software solutions and pay for the system that meets all the function you require company requires.

Position of Chargebee in our main categories:

TOP 500

Chargebee is one of the top 500 Accounting Software products

Chargebee is also listed in the following subcategories:

Organizations have diverse needs and requirements and no software application can be ideal in such a condition. It is pointless to try to find a perfect out-of-the-box software system that fulfills all your business needs. The wise thing to do would be to modify the application for your unique requirements, worker skill levels, finances, and other factors. For these reasons, do not hurry and invest in well-publicized popular systems. Though these may be widely used, they may not be the best fit for your specific wants. Do your groundwork, check out each short-listed application in detail, read a few Chargebee Accounting Software reviews, speak to the vendor for clarifications, and finally select the app that provides what you require.

How Much Does Chargebee Cost?

Chargebee Pricing Plans:

Free Trial

Go

$99/month

Rise

$299/month

Scale

$599/month

New Businesses

By quote

Enterprise

By quote

Growing Businesses

Go – $99/month

  • 3 users
  • Multiple Products/Sites
  • Unlimited Free Trials
  • Tax Reports
  • 1 CC Payment Gateway
  • PayPal
  • ACH
  • Email Notifications
  • Dunning

Rise – $299/month

  • All Go features, plus:
  • 10 users
  • Unlimited Payment Gateways
  • Tax profile – Multiple countries/tax regions
  • SaaS Metrics
  • Salesforce and Avalara

Scale – $599/month

  • All Rise features, plus:
  • 25 users
  • Advance Invoices
  • Custom User Roles
  • Multiple Payment Methods
  • Priority Phone Support

New Businesses – By quote

Enterprise By quote

 

User Satisfaction

Positive Social Media Mentions 1
Negative Social Media Mentions 0

We realize that when you make a decision to buy Accounting Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Chargebee reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Chargebee. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Chargebee Comparisons

Chargebee user reviews

Top class customizable recurring business system

Read full review >
Adrian
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

Chargebee’s customer support has spoilt me

Read full review >
Terri
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Entertainment

Comprehensive app for billing and subscriptions

Read full review >
Lorene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

Amazing app for recurring billing

Read full review >
Anna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: 1-10 Employees Industry: Internet

This billing software is easy to integrate

Read full review >
Elijah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2018 Company Size: More than 100 Employees Industry: Government Administration

What are Chargebee pricing details?

Chargebee Pricing Plans:

Free Trial

Go

$99/month

Rise

$299/month

Scale

$599/month

New Businesses

By quote

Enterprise

By quote

Growing Businesses

Go – $99/month

  • 3 users
  • Multiple Products/Sites
  • Unlimited Free Trials
  • Tax Reports
  • 1 CC Payment Gateway
  • PayPal
  • ACH
  • Email Notifications
  • Dunning

Rise – $299/month

  • All Go features, plus:
  • 10 users
  • Unlimited Payment Gateways
  • Tax profile – Multiple countries/tax regions
  • SaaS Metrics
  • Salesforce and Avalara

Scale – $599/month

  • All Rise features, plus:
  • 25 users
  • Advance Invoices
  • Custom User Roles
  • Multiple Payment Methods
  • Priority Phone Support

New Businesses – By quote

Enterprise By quote

 

What integrations are available for Chargebee?

  • MailChimp
  • Authorize.Net
  • Braintree
  • Stripe
  • PayPal
  • eWay
  • Pin Payments
  • Shopify
  • Squarespace
  • ShipStation
  • Refersion
  • Google Analytics
  • Zapier
  • Amazon Payments
  • Worldpay

Chargebee average rating:

Average score
5/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Lorene

PROS: I appreciate that Chargebee was simple to set up and the in-depth documentation helped a lot. The customer support is prompt and friendly and they resolved my issue quickly. The software offers add-ons for other apps but the main strength of Chargebee is that it is focused on subscriptions and billing.

CONS: I wish the vendor offered more support for payment gateways in New Zealand. I would like to use DPS Payment Express. The themeing feature was below par to start with but was later improved and is now much better. The admin interfaces seem difficult initially but once you get the hang of them they are simple to navigate. The documentation helped me to get used to this feature.

Reviewed 5 months ago

Read full review >

The least favorable review

Adrian

PROS: I love that I can change all details about Chargebee without the help of a designer or developer. I have checkouts in multiple languages with different currencies. The support agents are excellent and they provide quick replies to your emails to resolve your issues promptly. Chargebee allows me to provide credit card and cheque payment options to my customers as it also support offline payments. This solution covers all possible scenarios in the recurring payments industry.

CONS: I have no issues with the software and the vendor listens to our feedback to improve the solution. The only feedback I have now is to have more options available in the analytics section.

Reviewed 5 months ago

Read full review >

More reviews from 12 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Top class customizable recurring business system

Read full review >
Adrian
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I love that I can change all details about Chargebee without the help of a designer or developer. I have checkouts in multiple languages with different currencies. The support agents are excellent and they provide quick replies to your emails to resolve your issues promptly. Chargebee allows me to provide credit card and cheque payment options to my customers as it also support offline payments. This solution covers all possible scenarios in the recurring payments industry.

CONS: I have no issues with the software and the vendor listens to our feedback to improve the solution. The only feedback I have now is to have more options available in the analytics section.

What do you think about this review? Great Poor

Chargebee’s customer support has spoilt me

Read full review >
Terri
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Entertainment

PROS: I own a one-man small business and I usually don’t get helpful customer support from vendors. So, I had to waste a lot of time browsing through forums and websites to resolve my software issues. But Chargebee is different. Their email support is excellent and I can rely on them any day for responsive and helpful support. They resolve my issues quickly and if the problem is big and takes some time they explain patiently what is the reason for the delay.

CONS: I have a few wishes for features to be added to the software. But I am not disappointed as the vendor provides such good support for all matters. Now, I hate to talk to the customer support agents of other companies because Chargebee has completely spoilt me by setting such high standards.

What do you think about this review? Great Poor

Comprehensive app for billing and subscriptions

Read full review >
Lorene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I appreciate that Chargebee was simple to set up and the in-depth documentation helped a lot. The customer support is prompt and friendly and they resolved my issue quickly. The software offers add-ons for other apps but the main strength of Chargebee is that it is focused on subscriptions and billing.

CONS: I wish the vendor offered more support for payment gateways in New Zealand. I would like to use DPS Payment Express. The themeing feature was below par to start with but was later improved and is now much better. The admin interfaces seem difficult initially but once you get the hang of them they are simple to navigate. The documentation helped me to get used to this feature.

What do you think about this review? Great Poor

Amazing app for recurring billing

Read full review >
Anna
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: 1-10 Employees Industry: Internet

PROS: I like that Chargebee makes it automatic to collect recurring payment. The app was simple to set up with hosted payment pages without the need for coding. We plan to make better use of their API soon. We have been using the system for about six months and they have delighted us many times. One important help was they had ready support available for VAT regulation changes in the EU from the first day. This reduced the hassle and we were able to use the correct VAT percentages for different countries easily. The customer support is quick and effective and they helped us get the tax numbers to CSV exports quickly.

CONS: I don’t have any major complaints. The only minor issue is making Chargebee work smoothly with Stripe. We tried out Baremetrics but it also has issues with Stripe. To be fair, Chargebee offer useful metrics and there is no need for added metrics tools.

What do you think about this review? Great Poor

This billing software is easy to integrate

Read full review >
Elijah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2018 Company Size: More than 100 Employees Industry: Government Administration

PROS: We have used Chargebee to quickly launch our startup, use various payment gateways with billing options in four currencies, and manage our employees easily. For me, the highlights are pre-formed dunning process for unpaid invoices, etc., uses both Pin and Stripe, enables us to bill in multiple currencies, and finally, excellent customer support as the agents resolve issues quickly.

CONS: I would like to see the following improvements: User should be able to do tasks like removing credits without the help of support. The cancellations and reactivations feature needs to be streamlined to make it easy to re-activate customer’s account after cancellation for non-payment. There should be one dashboard to manage multiple currencies – it is a hassle to add across four currencies for reporting. Finally, the display/email template should be more flexible. Customers should be offered a text field where they can fill details such as address and VAT.

What do you think about this review? Great Poor

Chargebee has helped to scale our business

Read full review >
Franklin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2018 Company Size: 11-50 Employees Industry: Internet

PROS: We use Chargebee to easily manage our subscription billing. The platform is easily scalable for our growing business demands and we can expand effortlessly with full control. The vendor offers a simple pricing package and we made good use of their startup plan in the initial stages. Plus, the customer support team offers quick and helpful support to our company.

CONS: We have come across bugs and issues from time to time. My gripe is that though we reported them to the vendor, not all issues have been resolved to our satisfaction.

What do you think about this review? Great Poor

Great features and support

Read full review >
Kendra
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.04.2018 Company Size: More than 100 Employees Industry: E-Learning

PROS: We use Stripe to process payments and Chargbee works smoothly with it. We are able to accept PayPal now which has increased our customer base and international users are now visiting and using our website. Integration was simple and the vendor provides excellent customer support. This is a big plus for Chargebee as many other vendors do not care about providing good customer support after integration.

CONS: I have not faced any problems with the software and it has been smooth sailing till date.

What do you think about this review? Great Poor

Suitable app for our needs

Read full review >
Ann
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.04.2018 Company Size: More than 100 Employees Industry: Computer & Network Services

PROS: I simply love the excellent development documentation. It is automatically generated from templates and offers customized examples with your development key, plan ids, etc. All we have to do is cut and paste the examples and they work smoothly. Our company uses Chargebee’s developer documentation as a guide to do similar work.

CONS: We use an odd model to charge our customers and we needed to conjure up some tricks to fit it with Chargebee in 2014. I am not sure if the software is more flexible now. Because of our model, our customers faced difficulty trying to upgrade their subscription. We resolved the issue by making upgrade a separate subscription and managing renewal in a special manner.

What do you think about this review? Great Poor

Great company to work with

Read full review >
Elaine
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.04.2018 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: I love that it is easy to configure the hosting of customer portal and checkout pages. There is limited need for customization and API expertise. Chargebee is a plug and play system that is intuitive, so it is easy to learn and use. I appreciate the test site as it is similar to the live site. We can try out features in the test site before going live. The Chargbee staff are very helpful and responsive. I am looking forward to more great products from promising Indian startups.

CONS: I have no complaints thus far as Chargbee offers me a great user experience.

What do you think about this review? Great Poor

Solid platform

Read full review >
Norman
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.03.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I love the flexibility of Chargebee. I am based in France and I had no trouble in setting up the app perfectly for my needs including taxes, language, etc. The customer support is simply superb. When I signed up their agent called me and guided me patiently from test to production. He was not pushy about sales and shared many helpful ideas with me.

CONS: I have no complaints about the software as of now. I recommend you to test the software yourself to form an opinion.

What do you think about this review? Great Poor

Rocking good software!

Read full review >
Ed
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.03.2018 Company Size: 11-50 Employees Industry: Design

PROS: Chargebee resolves all our business problems and I appreciate the effort the vendor has taken to create such a top class subscription solution. Their backend admin interface offers a high level of customization. The software admirably fulfills all our needs and expectations. Plus, their customer support is superb and streets ahead of their competitors.

CONS: My only complaint is the search feature is a bit difficult to use as it is hard to find subscriptions in the system using customer info like shipping data, etc.

What do you think about this review? Great Poor

Manages our invoices and recurring payments

Read full review >
Becky
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.01.2018 Company Size: 1-10 Employees Industry: N/A

PROS: I love that Chargbee is easy to set up and use. We went live quickly and started taking payments from our customers almost immediately. The software design and support is top notch.

CONS: I have no issues with the software as I am perfectly satisfied with its performance till date.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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