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Chorus Review

Chorus
Our score: 8.4 User satisfaction: 98%

What is Chorus?

Chorus is a definitive conversation intelligence platform built to help sales managers, customer success teams and marketing teams transcribe, store, and analyze business conversations. It is a compelling change-agent engineered to enhance effectiveness and efficiencies, enabling managers to make sales rep successful. The platform empowers businesses to discern moments influencing their sales outcomes, and it can be implemented to streamline real-time sales coaching and collaboration.

Chorus makes it easy for a business to implement data-driven and customer-centric models and replicate what works for the customers and the business itself. The solution makes communication and conversations effective, and integrates that collective learning to the organization to drive the performance of sales and revenues teams. Chorus is simply designed to help organizations take advantage of the insights derived from their discussions with customers.

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Overview of Chorus Benefits

There is no denying; conversations are the heartbeat of any organization and its customer relationships. For this reason, any forward-thinking business must come up with ways to capture and store the countless conversations it makes every day.

Traditionally, many businesses have turned to CRM systems to capture data from customer-facing calls. However, these systems only capture a meager 5% of the information, and that is where Chorus comes in. The solution makes a significant difference for business and delivers the following benefits:

Enhance visibility

Chorus is designed to gather all information disseminated via customer facing calls in real-time. The solution records, manages, and transcribes calls while highlighting the key moments during these conversations. It functions as a central repository of critical data that can be used by sales teams to drive deeper learning, derive advanced insights, and expand training capabilities. Strategically also, it enhances visibility into your business’ most critical asset and enables teams to streamline communications, monitor timelines, and organize faster.

Increased team productivity

Chorus is also renowned at increasing team performance. The solution’s proprietary algorithms allow you to derive AI-powered insights that can be put to action to aid customer relationships and increase productivity. The AI captures, summarizes, and transcribes call notes into the existing CRM system, allowing employees to focus on building relationships.  In addition, they deliver smart summaries that make it a breeze to pinpoint new CRM opportunities with unprecedented visibility.

Better team collaboration

By capturing and analyzing every customer meeting and sales call, Chorus’ conversation cloud makes it easy for everyone in your organization to collaborate more closely.  It enables all employees to become more data-driven and customer-centric while maintaining organizational alignment at speed.

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Overview of Chorus Features

  • Call sharing
  • Distributed call recording
  • Recording bookmarking
  • Instant retrieval
  • Event triggered recording
  • Scheduled recording
  • Video call recording
  • On-demand recording
  • File transfer
  • Archiving

Chorus Position In Our Categories

Since companies have particular business needs, it is only wise they steer clear of selecting a one-size-fits-all, ”best” software system. Be that as it may, it would be hard to find such application even among sought-after software solutions. The sensible step to undertake should be to jot down the several essential functions that require analysis including major features, price plans, skill levels of staff, company size, etc. Thereafter, you must do the product research exhaustively. Have a look at some Chorus evaluations and check out the other software options in your shortlist in detail. Such comprehensive research ascertains you circumvent unsuitable applications and subscribe to the system which has all the function your business requires.

Position of Chorus in our main categories:

TOP 200

Chorus is one of the top 200 Sales Tools products

If you are interested in Chorus it might also be beneficial to examine other subcategories of Sales Tools gathered in our database of SaaS software reviews.

Each company has different needs and requires a system that can be personalized for their size, kind of employees and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect functionality off-the-shelf. When you look for a software app, first be sure what you need it for. Read some Chorus Sales Tools reviews and ask yourself do you want basic tools or do you want complex functionality? Are there any industry-specific functionalities that you are searching for? Find the answers to these queries to aid your search. There are plenty of elements that you need to reflect on and these include your budget, particular business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the platform that offers all that you require to enhance your company effectiveness and productivity.

How Much Does Chorus Cost?

Chorus Pricing Plans:

Free Trial

Quote Based Plan

Contact Vendor

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What are Chorus pricing details?

Chorus Pricing Plans:

Free Trial

Quote Based Plan

Contact Vendor

Chorus doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

User Satisfaction

Positive Social Media Mentions 231
Negative Social Media Mentions 3

We know that when you make a decision to buy a Sales Tools it’s important not only to find out how professionals rank it in their reviews, but also to check whether the actual clients and companies that bought it are genuinely happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Chorus reviews across a vast range of social media sites. The data is then presented in a simple to understand way showing how many people had positive and negative experience with Chorus. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Chorus?

Chorus integrates with the following applications:

  • Google Suite
  • Salesforce
  • Outlook 365
  • Slack
  • Five9
  • Outreach
  • SalesLoft
  • RingCentral
  • Zoom
  • Google Meet
  • GoToMeeting
  • BlueJeans
  • WebEx
  • Join.me
  • Clearslide
  • UberConfrence
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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