Cien Review

Our score: 8.0 User satisfaction: 97%

What is Cien?

Cien is a mobile app that is powered by an innovative AI engine. It is created to help you measure sales performance and identify areas where your team can excel and achieve excellent sales results. Cien greatly boosts the sales productivity of your team, acting like a FitBit for your sales team and giving them insights and advice to drive and encourage customers to perform the desired sales behavior.

Designed mainly for SaaS or subscription based services companies, Cien makes it easy for users to achieve significant ROI, even by as much as 1,000% by integrating ROI calculation right into the app. Cien makes the calculations based on the on gross margins of your products and measures indicators that matter. The app also tracks your ROI milestones to ensure that you are always on the right path.

Overview of Cien Benefits

Cien is a mobile app that is built on 30 years of combined experience in the SaaS industry, created to help SaaS companies address familiar problems that come with selling software or technology service. Clearly, it is not a product optimized for other industries but developers have stated that they plan to improve Cien in the future and roll out a version that can cater to varying indusrties and their respective requirements.

Among the most notable benefits Cien brings to the table is mobility and flexibility. As a mobile-based application, Cien does not require users to undergo intensive training to get fully familiar with the product. It is an intuitive platform. That said, Cien has a customer success team ready to provide you with assistance and guidance to help you get started. The best thing about their support team is that they won’t stop until you start receiving value from your investment.

Fueled by a robust artificial intelligence (AI) engine, Cien is designed not only to analyze data, but dissect tons of information and discover patterns that allows it to make projections and forecasts that are nearly precise. With Cien, you have the data and the details you need to empower your sales team and significantly improve their sales performance.

Cien’s powerful AI engine takes into the equation intagible factors on top of the standard KPIs. Unlike most CRMs today, Cien also measures team mood, product knowledge, work ethic, closing ability and season.

Overview of Cien Features

  • Sales Performance Review
  • Sales Analytics
  • Sales AI
  • Sales Automation and Attribution
  • Automatic Forecasting
  • Daily Pulse
  • Team Sentiment Analysis
  • Productivity Metrics
  • ROI Tracking
  • Individual Feedback
  • Customization

What Problems Will Cien Solve?

Scenario 1 – How do I stop the decline of sales productivity?

As sales organizations grow, their overall productivity per sales rep declines. Cien was built on the premise that when building a sales organization, you can hire the most motivated people in the world but it won’t scale. It’s as if if there’s a law of decreasing returns when it building sales organizations. Cien’s Mentor feature detects potential problems, recommends next actions and gives sales teams a set of recommended actions and best practices to follow to keep sales productivity high.

Scenario 2 – How should I compensate sales people?

Sales organizations often don’t know what is contributing to a completed sale. Is it the quality of leads from marketing, the promptitude of the inside sales rep, the closing ability of an account executive, or simply the sales territory where the customer is located? With Cien’s Sales Value Chain feature, sales leaders can accurately measure the relative contribution of each chain in the sales value chain and compensate the right person in the sales team for the right reason.

Scenario 3 – How should I allocate and plan my sales and marketing budget?

When it comes to planning budgets and headcount, it can be difficult for sales leaders to understand the revenue impact of spending more money on marketing, or hiring an additional inside sales professional or an additional account executive. Cien’s budget allocation tool provides sales professionals with the ability to stop making budgeting and hiring decisions based on gut feel or rules of thumb. It applies data science based on a company’s historical and predicted metrics to automatically recommend the optimal allocation of resources.

Cien Position In Our Categories

Since businesses have particular business demands, it is only rational that they abstain from seeking a one-size-fits-all, ideal business program. However, it would be futile to stumble on such a software system even among popular software products. The better step to undertake should be to set down the various chief factors that merit consideration like critical features, budget, technical skill aptitude of the users, business size, etc. After which, you must perform the research systematically. Have a look at some Cien reviews and scrutinize the other software programs in your shortlist more closely. Such detailed product investigation ascertains you drop ill-fitting apps and choose the one that has all the tools your company requires.

Position of Cien in our main categories:

TOP 200

Cien is one of the top 200 Business Intelligence Software products

TOP 500

Cien is one of the 500 Sales Software products

If you are interested in Cien it may also be sensible to analyze other subcategories of Sales Software listed in our base of B2B software reviews.

It is essential to note that virtually no software in the Sales Software category will be an ideal solution able to meet all the needs of various company types, sizes and industries. It may be a good idea to read a few Cien Sales Software reviews first as certain software can perform well just in a really small set of applications or be created with a really specific type of industry in mind. Others may operate with an intention of being simple and intuitive and consequently lack advanced features welcomed by more experienced users. You can also come across services that support a wide group of users and give you a rich feature toolbox, but that frequently comes at a more significant price of such a solution. Make sure you're aware of your requirements so that you pick a solution that provides exactly the functionalities you search for.

How Much Does Cien Cost?

Cien Pricing Plans:

Free Trial



Cien offers a single enterprise pricing plan for all customers, to be covered either monthly or annually. Here are the details:

Cien – $49/user/month or $49/user/month (annual billing)

  • License for all authorized Users to access the Cien App
  • Customer Success process, including meetings and training material
  • Free email and phone help support during business hours (8-4 EST)

User Satisfaction

Positive Social Media Mentions 105
Negative Social Media Mentions 3

We realize that when you make a decision to buy Sales Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cien reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cien. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Cien pricing details?

Cien Pricing Plans:

Free Trial



Cien offers a single enterprise pricing plan for all customers, to be covered either monthly or annually. Here are the details:

Cien – $49/user/month or $49/user/month (annual billing)

  • License for all authorized Users to access the Cien App
  • Customer Success process, including meetings and training material
  • Free email and phone help support during business hours (8-4 EST)

What integrations are available for Cien?

Cien integrates with and all of its sales cloud ecosystem partners.


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Reviewed By Jenny Chang
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