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Coconut Software Review

Coconut Software
Our score: 8.0 User satisfaction: 97%

What is Coconut Software?

Coconut Software is an enterprise appointment scheduling solution designed to simplify and speed up the way enterprise companies create appointments with existing and potential clients while providing them with an enhanced overall experience.

With Coconut Software, scheduling appointment is faster and better as the platform makes the whole process easy for both companies and customers. The appointment scheduling journey is no longer slow as users are able to see customers’ request for appointment in real time and immediately set the perfect time and date.

Coconut Software can be integrated with internal systems seamlessly, ensuring that all schedule information is synced across the entire organization. Speaking of information, all customer data are secured and safe. Coconut Software complies with strict security standards and works with Amazon Web Services for the ultimate customer information protection.

Overview of Coconut Software Benefits

Built For Financial Institutions

Coconut Software is designed to cater primarily to enterprise-level financial establishments. It is integrated with a specific set of appointment tools and capabilities that meet the needs and specifications of financial institutions such as banks, credit unions, savings and loans associations, and brokerage firms among others.

That means the software implements strict security measures and adheres to very high standards to ensure client information is safe and secure. Coconut Software provides you with a number of appointment scheduling solutions that meet your needs and requirements, giving you all the tools you need to create and manage all your appointments and schedules and deliver a smooth and seamless experience for your clients.

Clients Set Appointments At Their Convenience

Coconut Software has a client-facing interface through which they can book their appointments and pick the location or branch that is nearest to them, specify the service they need, and even pick the financial advisor or staff they want to interact or engage. The software lets customers create their own email and SMS reminder templates and configure the settings that automatically trigger notifications via email or text leading up to the scheduled date. This functionality helps both you and your clients to prepare for their appointment to and decreases of no-shows.

Overview of Coconut Software Features

  • Single Sign On
  • Cloud-Based Hosting
  • White Label
  • Multi Brand and Locations
  • 2-Way Calendar Sync
  • Role-Based Access Control
  • Metrics and Performance Reporting
  • Multiple Text and Email Reminders
  • SLA and Support

What Problems Will Coconut Software Solve?

When a customer calls into a call center to book an appointment, it is up to the call center rep to find the closest location to the customer, see if that location offers the service they are looking for, see if that location has an advisor qualified to provide that service and then see when that advisor is available. That is a lot of manual work to book a meeting.

Coconut Software houses all of this information and takes the rep through the individual step, automatically pulling the closest location based on customer address, showing the services offered at the branch, advisor qualifications and availability. All this turns a five minute booking process with lots of room for error into a less than 1 minute process that ensures the right appointment is booked at the right time.

A customer works a regular 9 – 5 job and has no time to book an appointment in-branch or over the phone. When they come home, they are able to fill out a contact us form but will likely only hear back during business hours. This makes it easy to miss the connection or forget about booking the appointment at all.

With Coconut’s online self service option, customers are able to go online, find the location they’d like to book an appointment at, select the service they would like and find an available, qualified advisor with an opening in their schedule that suits the time they are looking for. Once they book the meeting, the time is booked off in the advisors personal work calendar so that they are prepared ahead of time and don’t book anything else. Confirmation and reminder emails are sent to both the customer and advisor so the appointment stays top of mind.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Coconut Software Position In Our Categories

Bearing in mind companies have distinct business-related needs, it is sensible that they abstain from preferring a one-size-fits-all, “perfect” business program. Having said that, it would be almost impossible to try to pinpoint such application even among branded software systems. The reasonable thing to do is to tabulate the different vital aspects that require investigation including major features, price terms, skill capability of staff, company size, etc. Then, you should conduct the research to a full extent. Have a look at some of these Coconut Software evaluations and check out the other software programs in your shortlist in detail. Such comprehensive product investigation ensure you avoid unsuitable software products and buy the system that delivers all the function your company requires to be successful.

Position of Coconut Software in our main categories:

TOP 100

Coconut Software is one of the top 100 Appointment Scheduling Software products

If you are considering Coconut Software it may also be sensible to investigate other subcategories of Appointment Scheduling Software collected in our database of SaaS software reviews.

There are popular and widely used systems in each software group. But are they essentially the best fit for your enterprise’s unique requirements? A popular software solution may have thousands of customers, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Coconut Software Appointment Scheduling Software reviews and consider the elements that you want in the software such as the cost, main tools, available integrations etc. Then, choose a few systems that fit your wants. Check out the free trials of these platforms, read online reviews, get information from the maker, and do your research meticulously. This profound research is certain to aid you choose the most excellent software solution for your organization’s special needs.

How Much Does Coconut Software Cost?

Coconut Software Pricing Plans:

Free Trial

Quote-based plan

Contact Vendor

Contact Coconut Software for information on their basic and enterprise pricing options.

User Satisfaction

Positive Social Media Mentions 43
Negative Social Media Mentions 1

We realize that when you make a decision to buy Appointment Scheduling Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Coconut Software reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Coconut Software. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Coconut Software pricing details?

Coconut Software Pricing Plans:

Free Trial

Quote-based plan

Contact Vendor

Contact Coconut Software for information on their basic and enterprise pricing options.

What integrations are available for Coconut Software?

Coconut Software integrates with the following business systems and applications:

  • G Suite
  • Outlook 365
  • MS Exchange
  • Salesforce
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Reviewed By Nestor Gilbert
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