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Bomgar Remote Support Review

Bomgar Remote Support
Our score: 8.6 User satisfaction: 98%

What is Bomgar Remote Support?

Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. The application facilitates fast and protected device-to-device connections for digital security experts to provide swift distant support when needed.

With Bomgar, administrators are also able to access any device from anywhere in the world in a protected environment to ensure that there are no security issues are encountered in the process. The software works on Windows, Mac, Linux, and even on mobile operating systems such as Android and iOS.

Moreover, Bomgar also provides reliable connection during remote access. This way, technicians and support professionals can rest assured that they stay connected with the other party until they are done with their job.

Overview of Bomgar Remote Support Benefits

Secure Remote Access

Bomgar offers an ultra-secure interface for controlling, monitoring, and managing remote access to devices and critical systems. Those individuals, such as employees and contractors, with privileged access are robustly monitored to ensure the integrity of the system.

Robust Password Protection

Privileged users are given topnotch protection with Bomgar. All their passwords are stored in a vault with multi-level security. This ensures that nobody else other than the owner and those with the correct security permissions are able to access sensitive credentials.

Multiple Platform Support

Bomgar allows businesses to deploy their services and remotely access different devices from one secure platform. The software works on Windows, Mac, Linux, Android, and iOS and users can perform their tasks from any one of these platforms with ease. This enables them to be more productive as they can work on any device in the office and even while on-the-go.

Reliable Connection

With Bomgar, support and security professionals need not worry about the connection being cut off while they are doing their job. The solution assures users that they have access to a reliable connection that allows them to securely troubleshoot issues without connection for a first-class support service.

Integrated System

Having an integrated solution, as Bomgar is, enables employees to be more efficient in their tasks. It also boosts their capacity to handle service desk tickets for them to provide unparalleled customer service. Furthermore, integrations allow shorten call times and reduce the frequency of or completely eliminate on-site troubleshooting services.

Overview of Bomgar Remote Support Features

  • Secure Remote Access
  • Remote Desktop and Servers
  • Help Desk Administration
  • Collaboration Support
  • Session Forensics
  • Cloud Access Control
  • Two-Factor Authentication
  • Access Notification and Authorization
  • Web and Mobile Consoles
  • Access Extender
  • Credentials Management

Bomgar Remote Support Position In Our Categories

Knowing that businesses have special business demands, it is only reasonable they abstain from purchasing a one-size-fits-all, ”best” business program. However, it is futile to discover such application even among sought-after software solutions. The sensible step to undertake should be to narrow down the different vital functions which demand scrutiny such as critical features, packages, technical skill capability of staff, business size, etc. Next, you should conduct your product research comprehensively. Read these Bomgar Remote Support evaluations and explore the other software options in your list in detail. Such detailed product research guarantees you steer clear of unsuitable applications and subscribe to the one that has all the benefits your business requires.

Position of Bomgar Remote Support in our main categories:

TOP 50

Bomgar Remote Support is one of the top 50 Customer Support Software products

TOP 100

Bomgar Remote Support is one of the 100 IT Management Software products

Bomgar Remote Support is also listed in the following subcategories:

There are well-liked and widely used systems in each software group. But are they necessarily the best fit for your organization’s specific wants? A trendy software product may have thousands of customers, but does it offer what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Bomgar Remote Support Remote Support Software reviews and think about the factors that you want in the software such as the price, main features, available integrations etc. Then, choose a few apps that fit your wants. Try out the free trials of these platforms, read online opinions, get explanations from the vendor, and do your homework thoroughly. This profound groundwork is sure to assist you find the most excellent software platform for your organization’s specific needs.

How Much Does Bomgar Remote Support Cost?

Bomgar Remote Support Pricing Plans:

Free Trial

Cloud

$1,995 per concurrent license

Term Appliance

$1,795 per concurrent license

Owned Appliance

Contact vendor

Bomgar offers 3 pricing plans:

Cloud – $1,995 per concurrent license, billed annually

  • Advanced features for teams. The vendor handles the infrastructure.

Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)

  • Advanced features for teams. Deploy in your own data center or on-site.

Owned Appliance – One-time purchase (get a quote)

  • Advanced features for teams. Deploy in your own data center or on-site.

User Satisfaction

Positive Social Media Mentions 83
Negative Social Media Mentions 2

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bomgar Remote Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Bomgar Remote Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Dutch

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Bomgar Remote Support Comparisons

Bomgar Remote Support user reviews

An amazing tool you have to have

Read full review >
Mark Fitzgerald
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: More than 100 Employees Industry: Higher Education

What are Bomgar Remote Support pricing details?

Bomgar Remote Support Pricing Plans:

Free Trial

Cloud

$1,995 per concurrent license

Term Appliance

$1,795 per concurrent license

Owned Appliance

Contact vendor

Bomgar offers 3 pricing plans:

Cloud – $1,995 per concurrent license, billed annually

  • Advanced features for teams. The vendor handles the infrastructure.

Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)

  • Advanced features for teams. Deploy in your own data center or on-site.

Owned Appliance – One-time purchase (get a quote)

  • Advanced features for teams. Deploy in your own data center or on-site.

What integrations are available for Bomgar Remote Support?

Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.

Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.

Bomgar Remote Support average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Mark Fitzgerald

PROS: This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon.

CONS: The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago.

Reviewed 2 years ago

Read full review >

The least favorable review

Mark Fitzgerald

PROS: This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon.

CONS: The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago.

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

An amazing tool you have to have

Read full review >
Mark Fitzgerald
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: More than 100 Employees Industry: Higher Education

PROS: This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon.

CONS: The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago.

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Reviewed By Louie Andre
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