- Home
- Remote Support Software
- Bomgar Remote Support
Bomgar Remote Support Review
What is Bomgar Remote Support?
Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. The application facilitates fast and protected device-to-device connections for digital security experts to provide swift distant support when needed.
With Bomgar, administrators are also able to access any device from anywhere in the world in a protected environment to ensure that there are no security issues are encountered in the process. The software works on Windows, Mac, Linux, and even on mobile operating systems such as Android and iOS.
Moreover, Bomgar also provides reliable connection during remote access. This way, technicians and support professionals can rest assured that they stay connected with the other party until they are done with their job.
Show MoreOverview of Bomgar Remote Support Benefits
Secure Remote Access
Bomgar offers an ultra-secure interface for controlling, monitoring, and managing remote access to devices and critical systems. Those individuals, such as employees and contractors, with privileged access are robustly monitored to ensure the integrity of the system.
Robust Password Protection
Privileged users are given topnotch protection with Bomgar. All their passwords are stored in a vault with multi-level security. This ensures that nobody else other than the owner and those with the correct security permissions are able to access sensitive credentials.
Multiple Platform Support
Bomgar allows businesses to deploy their services and remotely access different devices from one secure platform. The software works on Windows, Mac, Linux, Android, and iOS and users can perform their tasks from any one of these platforms with ease. This enables them to be more productive as they can work on any device in the office and even while on-the-go.
Reliable Connection
With Bomgar, support and security professionals need not worry about the connection being cut off while they are doing their job. The solution assures users that they have access to a reliable connection that allows them to securely troubleshoot issues without connection for a first-class support service.
Integrated System
Having an integrated solution, as Bomgar is, enables employees to be more efficient in their tasks. It also boosts their capacity to handle service desk tickets for them to provide unparalleled customer service. Furthermore, integrations allow shorten call times and reduce the frequency of or completely eliminate on-site troubleshooting services.
Show MoreOverview of Bomgar Remote Support Features
- Secure Remote Access
- Remote Desktop and Servers
- Help Desk Administration
- Collaboration Support
- Session Forensics
- Cloud Access Control
- Two-Factor Authentication
- Access Notification and Authorization
- Web and Mobile Consoles
- Access Extender
- Credentials Management
Bomgar Remote Support Position In Our Categories
Since businesses have specific business-related requirements, it is only practical they avoid buying a one-size-fits-all, ideal system. Regardless, it would be hard to stumble on such a software solution even among well-known software products. The correct step to undertake would be to set down the several main aspects that call for a analysis including essential features, price terms, skill aptitude of staff, organizational size, etc. After which, you should do your research thoroughly. Go over some of these Bomgar Remote Support evaluations and check out the other software options in your list more closely. Such all-encompassing product investigation guarantee you stay away from ill-fitting software products and pay for the system which offers all the features your company requires for success.
Position of Bomgar Remote Support in our main categories:
TOP
100
Bomgar Remote Support is one of the top 100 Customer Support Software products
TOP
200
Bomgar Remote Support is one of the 200 IT Management Software products
It's essential to keep in mind that almost no service in the Remote Support Software category is an ideal solution that can match all the requirements of various company types, sizes and industries. It may be a good idea to read a few Bomgar Remote Support Remote Support Software reviews first as specific solutions might dominate only in a really small group of applications or be created with a very specific type of industry in mind. Others may work with a goal of being easy and intuitive and consequently lack advanced elements needed by more experienced users. You can also find software that cater to a broad group of users and provide a rich feature base, however that in most cases comes at a more significant cost of such a service. Ensure you're aware of your needs so that you select a software that provides all the features you search for.
How Much Does Bomgar Remote Support Cost?
Bomgar Remote Support Pricing Plans:
Free Trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor
What are Bomgar Remote Support pricing details?
Bomgar Remote Support Pricing Plans:
Free Trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor
Bomgar offers 3 pricing plans:
Cloud – $1,995 per concurrent license, billed annually
- Advanced features for teams. The vendor handles the infrastructure.
Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)
- Advanced features for teams. Deploy in your own data center or on-site.
Owned Appliance – One-time purchase (get a quote)
- Advanced features for teams. Deploy in your own data center or on-site.
User Satisfaction
Positive Social Media Mentions
83
Negative Social Media Mentions
2
We are aware that when you make a decision to purchase a Remote Support Software it’s vital not only to see how experts rank it in their reviews, but also to check if the real clients and companies that purchased this software are actually content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bomgar Remote Support reviews across a wide range of social media sites. The information is then displayed in a simple to understand way showing how many users had positive and negative experience with Bomgar Remote Support. With that information at hand you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Dutch
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Bomgar Remote Support?
Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.
Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.
Bomgar Remote Support User Reviews
Bomgar Remote Support average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
An amazing tool you have to have
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.01.2021
Company Size: More than 100 Employees
Industry: Higher Education
PROS: This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon.
CONS: The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Bomgar Remote Support Alternatives
Top Competitors To Bomgar Remote Support By Price
Product name:
Price:
by quote
$11.99
Trending Remote Support Software Reviews
Bomgar Remote Support Comparisons
Product name:
Bomgar Remote Support user reviews
An amazing tool you have to have
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.01.2021
Company Size: More than 100 Employees
Industry: Higher Education
Page last modified
Why is FinancesOnline free?