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$1,795

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Bomgar Remote Support REVIEW

Remote Support Software

1 user review
USER SATISFACTION 98%
OUR SCORE 8.6

What is Bomgar Remote Support?

Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. The application facilitates fast and protected device-to-device connections for digital security experts to provide swift distant support when needed.

With Bomgar, administrators are also able to access any device from anywhere in the world in a protected environment to ensure that there are no security issues are encountered in the process. The software works on Windows, Mac, Linux, and even on mobile operating systems such as Android and iOS.

Moreover, Bomgar also provides reliable connection during remote access. This way, technicians and support professionals can rest assured that they stay connected with the other party until they are done with their job.

Overview of Bomgar Remote Support Benefits

Secure Remote Access

Bomgar offers an ultra-secure interface for controlling, monitoring, and managing remote access to devices and critical systems. Those individuals, such as employees and contractors, with privileged access are robustly monitored to ensure the integrity of the system.

Robust Password Protection

Privileged users are given topnotch protection with Bomgar. All their passwords are stored in a vault with multi-level security. This ensures that nobody else other than the owner and those with the correct security permissions are able to access sensitive credentials.

Multiple Platform Support

Bomgar allows businesses to deploy their services and remotely access different devices from one secure platform. The software works on Windows, Mac, Linux, Android, and iOS and users can perform their tasks from any one of these platforms with ease. This enables them to be more productive as they can work on any device in the office and even while on-the-go.

Reliable Connection

With Bomgar, support and security professionals need not worry about the connection being cut off while they are doing their job. The solution assures users that they have access to a reliable connection that allows them to securely troubleshoot issues without connection for a first-class support service.

Integrated System

Having an integrated solution, as Bomgar is, enables employees to be more efficient in their tasks. It also boosts their capacity to handle service desk tickets for them to provide unparalleled customer service. Furthermore, integrations allow shorten call times and reduce the frequency of or completely eliminate on-site troubleshooting services.

Overview of Bomgar Remote Support Features

  • Secure Remote Access
  • Remote Desktop and Servers
  • Help Desk Administration
  • Collaboration Support
  • Session Forensics
  • Cloud Access Control
  • Two-Factor Authentication
  • Access Notification and Authorization
  • Web and Mobile Consoles
  • Access Extender
  • Credentials Management

Bomgar Remote Support Position In Our Categories

Position of Bomgar Remote Support in our main categories:

50

Bomgar Remote Support is one of the top 50 Customer Support Softwareproducts

Top
100

Bomgar Remote Support is one of the 100 IT Management Softwareproducts

50

Bomgar Remote Support is one of the 50
Customer Support Software products

100

Bomgar Remote Support is one of the 100
IT Management Software products


Bomgar Remote Support is also listed in the following subcategories:

Category:Position:Category:Position:
IT Security Software#42 Remote Support Software#6
Category:Position:
IT Security Software#42
Remote Support Software#6

Every company is different, and might call for a particular type of Customer Support Software solution that will be designed for their company size, type of clients and employees and even particular niche they cater to. It's not wise to count on finding a perfect services that is going to be suitable for every business regardless of their background is. It may be a good idea to read a few Bomgar Remote Support reviews first and even then you should remember what the solution is intended to do for your company and your employees. Do you need an easy and straightforward solution with only essential features? Will you actually use the advanced tools required by pros and big enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to find a reliable solution that will fit your budget.

How Much Does Bomgar Remote Support Cost?

Bomgar Remote Support Pricing Plans:
Free trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor

Bomgar offers 3 pricing plans:

Cloud – $1,995 per concurrent license, billed annually

  • Advanced features for teams. The vendor handles the infrastructure.

Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)

  • Advanced features for teams. Deploy in your own data center or on-site.

Owned Appliance – One-time purchase (get a quote)

  • Advanced features for teams. Deploy in your own data center or on-site.

User Satisfaction

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bomgar Remote Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Bomgar Remote Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

83

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
  • Dutch
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Bomgar Remote Support User Reviews

Mark Fitzgerald

What are Bomgar Remote Support pricing details?

Bomgar Remote Support Pricing Plans:
Free trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor

Bomgar offers 3 pricing plans:

Cloud – $1,995 per concurrent license, billed annually

  • Advanced features for teams. The vendor handles the infrastructure.

Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)

  • Advanced features for teams. Deploy in your own data center or on-site.

Owned Appliance – One-time purchase (get a quote)

  • Advanced features for teams. Deploy in your own data center or on-site.

What integrations are available for Bomgar Remote Support?

Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.

Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.

User reviews


1 Review

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Mark Fitzgerald
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Published 2 years ago
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This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love...



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