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ContactWorld Review
What is ContactWorld?
ContactWorld is one of the many popular telephony solutions developed by NewVoiceMedia. The system is basically a cloud-hosted unified communication service designed to suit the telephony needs of any corporations of all sizes. Among its praised features are the standalone call center functionality, automatic call distribution, predictive dialer, call recording, auto attendant, softphone and more.
ContactWorld is based entirely in the cloud and implements tight security protocols to ensure all sensitive information is secured and protected. Being a cloud-based application, ContactWorld For Service can be accessed from anywhere. It offers compatability with both Mac and Windows platforms. The system is intended to effectively bridge the gap between agents and sales prospects by integrating directly with Salesforce CRM.
The system also offers several reporting functions and dashboards to display increased insight into call pick-up rates, call handle time, call resolution and more. Agents can gain more information by accessing call context, enabling them to optimize the conversation with each prospect. The system allows agents to dial locally, which increases call-connect rate.
Show MoreOverview of ContactWorld Benefits
ContactWorld For Service from NewVoiceMedia offers businesses a fully-featured call center solution anchored on their network for call center agents. The system integrates with Salesforce Service Cloud to better equip your agents for service and support calls. ContactWorld For Service can be modified to prioritize phone calls as well as emails, and social media posts and then route them to the most qualified agent together with the caller information and case history. Interactive Voice Response can be activated to provide callers with self-service options.
ContactWorld ensures that agents are well equipped and informed in order to deliver top class service to their callers. As they provide better engagement, they also contribute to retaining more loyal customers. As they have all the information they need at their fingertips, agents become more adept at providing more personalized solutions, which then lead to faster contact resolution.
As ContactWorld is hosted in the cloud users are not required to acquire and set up additional equipment onsite or worry about expensive systems integration or maintenance. The system can be easily tailored to suit the needs of your business through a web interface. Once the changes are entered, they take effect immediately in the live platform.
With ContactWorld, users can customize their call flows and improve the delivery of their services with a wide range of computer telephony integration (CTI) applications. Live supervisor monitoring and call recording features of every call ensures that all engagements with callers adhere to company standards. Managers and agents can derive actionable insights, trends, and other relevant information through ContactWorld’s extensive statistics and reporting suite.
Show MoreOverview of ContactWorld Features
- Customizable call flows
- Wide range of computer telephony integration (CTI) applications
- Live supervisor monitoring
- Extensive statistics and reporting suite
- Call recording
- Interactive voice response (IVR) collection
- Calling Line ID detection and routing
ContactWorld Position In Our Categories
Because businesses have distinct business needs, it is prudent they avoid buying an all-encompassing, ”best” software system. Nonetheless, it would be difficult to come across such an app even among sought-after software products. The logical step to undertake should be to spell out the various important functions which need careful thought such as major features, plans, technical skill competence of staff members, organizational size, etc. Then, you must follow through the research exhaustively. Go over some ContactWorld reviews and scrutinize each of the software systems in your shortlist more closely. Such well-rounded research guarantees you circumvent unsuitable applications and buy the system which includes all the benefits your company requires in growing the business.
Position of ContactWorld in our main categories:
TOP
100
ContactWorld is one of the top 100 Communications Software products
TOP
200
ContactWorld is one of the 200 Customer Support Software products
Since each company has specific business requirements, it is advisable for them to refrain from looking for a one-size-fits-all faultless software system. Needless to say, it would be futile to try to find such a platform even among popular software platforms. The intelligent thing to do would be to catalog the various vital aspects that require consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some ContactWorld Communications Software reviews and look into each of the other solutions in your shortlist in detail. Such in-depth homework can ensure you discard ill-fitting platforms and select the app that provides all the elements you require for business success.
How Much Does ContactWorld Cost?
ContactWorld Pricing Plans:
Free Trial
Quote-based Plan
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What are ContactWorld pricing details?
ContactWorld Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
User Satisfaction
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Negative Social Media Mentions
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We are aware that when you choose to buy a Communications Software it’s important not only to see how experts score it in their reviews, but also to find out whether the real users and enterprises that use it are actually content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ContactWorld reviews across a wide array of social media sites. The data is then featured in a simple to digest format revealing how many people had positive and negative experience with ContactWorld. With that information at your disposal you will be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ContactWorld?
NewVoiceMedia integrates with the following business systems and applications:
- Salesforce
- Desk.com
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