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ContactWorld Review
What is ContactWorld?
ContactWorld is one of the many popular telephony solutions developed by NewVoiceMedia. The system is basically a cloud-hosted unified communication service designed to suit the telephony needs of any corporations of all sizes. Among its praised features are the standalone call center functionality, automatic call distribution, predictive dialer, call recording, auto attendant, softphone and more.
ContactWorld is based entirely in the cloud and implements tight security protocols to ensure all sensitive information is secured and protected. Being a cloud-based application, ContactWorld For Service can be accessed from anywhere. It offers compatability with both Mac and Windows platforms. The system is intended to effectively bridge the gap between agents and sales prospects by integrating directly with Salesforce CRM.
The system also offers several reporting functions and dashboards to display increased insight into call pick-up rates, call handle time, call resolution and more. Agents can gain more information by accessing call context, enabling them to optimize the conversation with each prospect. The system allows agents to dial locally, which increases call-connect rate.
Show MoreOverview of ContactWorld Benefits
ContactWorld For Service from NewVoiceMedia offers businesses a fully-featured call center solution anchored on their network for call center agents. The system integrates with Salesforce Service Cloud to better equip your agents for service and support calls. ContactWorld For Service can be modified to prioritize phone calls as well as emails, and social media posts and then route them to the most qualified agent together with the caller information and case history. Interactive Voice Response can be activated to provide callers with self-service options.
ContactWorld ensures that agents are well equipped and informed in order to deliver top class service to their callers. As they provide better engagement, they also contribute to retaining more loyal customers. As they have all the information they need at their fingertips, agents become more adept at providing more personalized solutions, which then lead to faster contact resolution.
As ContactWorld is hosted in the cloud users are not required to acquire and set up additional equipment onsite or worry about expensive systems integration or maintenance. The system can be easily tailored to suit the needs of your business through a web interface. Once the changes are entered, they take effect immediately in the live platform.
With ContactWorld, users can customize their call flows and improve the delivery of their services with a wide range of computer telephony integration (CTI) applications. Live supervisor monitoring and call recording features of every call ensures that all engagements with callers adhere to company standards. Managers and agents can derive actionable insights, trends, and other relevant information through ContactWorld’s extensive statistics and reporting suite.
Show MoreOverview of ContactWorld Features
- Customizable call flows
- Wide range of computer telephony integration (CTI) applications
- Live supervisor monitoring
- Extensive statistics and reporting suite
- Call recording
- Interactive voice response (IVR) collection
- Calling Line ID detection and routing
ContactWorld Position In Our Categories
Bearing in mind businesses have specific business-related demands, it is only sensible they avoid selecting an all-in-one, ideal business application. Regardless, it would be hard to try to pinpoint such a software solution even among popular software products. The practicable thing to undertake is to note down the different vital aspects that demand investigation such as critical features, price plans, skill competence of the employees, business size, etc. Then, you should perform your research exhaustively. Read these ContactWorld analyses and explore each of the software products in your list more closely. Such detailed product investigation ensures you keep away from mismatched applications and buy the one that has all the features your company requires.
Position of ContactWorld in our main categories:
TOP
100
ContactWorld is one of the top 100 Communications Software products
TOP
200
ContactWorld is one of the 200 Customer Support Software products
Each company has different wants and needs an application that can be personalized for their size, kind of employees and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect functionality off-the-shelf. When you search a software app, first be sure what you need it for. Read some ContactWorld Communications Software reviews and ask yourself do you desire basic tools or do you want complex features? Are there any industry-specific features that you are seeking? Get the answers to these queries to aid your search. There are lots of factors that you need to consider and these include your finances, particular business requirements, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the system that offers all that you want to enhance your firm efficiency and productivity.
How Much Does ContactWorld Cost?
ContactWorld Pricing Plans:
Free Trial
Quote-based Plan
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What are ContactWorld pricing details?
ContactWorld Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We are aware that when you make a decision to buy a Communications Software it’s important not only to learn how professionals rank it in their reviews, but also to find out if the actual people and businesses that use this software are actually satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ContactWorld reviews across a wide array of social media sites. The information is then presented in an easy to digest way showing how many clients had positive and negative experience with ContactWorld. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ContactWorld?
NewVoiceMedia integrates with the following business systems and applications:
- Salesforce
- Desk.com
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