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8×8 VoIP Phone Service Review

8×8 VoIP Phone Service
Our score: 9.3 User satisfaction: 91%

What is 8×8 VoIP Phone Service?

Cloud-hosted VoIP business phone service platform 8×8 helps you serve your customers better with mobile, flexible solutions so you can do business anywhere, anytime.

Aside from providing easy-to-use hosted VoIP business phone service, it also gives you cloud-based call center software to unified communications, incredibly advanced and less expensive than traditional solutions. This product is used by companies in varied industries such as healthcare, insurance, finance, construction, and transportation, as well as organizations with multiple office locations.

With a flexible pricing scheme and easy configuration, 8×8 VoIP will allow you to run a well-organized virtual office, be it from your desktop or mobile device. Rich features include recording, call forwarding, extension dialing, hosted PBX, ring groups, directory assistance, and much more. It integrates with a large number of popular business systems and applications, charges flexibly and per user basis, and gives you access to an experienced team of tech professionals ready to answer questions at any moment.

Overview of 8×8 VoIP Phone Service Benefits

Alongside hosting PBX and using it as a traditional call center, 8×8’s hosted VoIP phone service will allow you to organize and hold video meetings and web conferences, and support instant messaging both in and out of the company. As it is hosted in cloud, there are no expensive installations and complex learning curves – once set up, the system can be used immediately.

8×8 VoIP is in fact an all-in-one customer support product, due the fact that it also supports voicemail, and delivers local and long distance service for remote teams. Once you start governing all communications from a single platform, you automatically save 50% of your money and time per month.

Thanks to the platform’s feature loaded IP phones, your service also becomes more professional and reliable, and bring more customers to your door. You will always be there for your customers and partners, as you can reroute calls on mobile devices, and attend issues when not in office. For the record, 8×8 VoIP uses a feature called Mobile Softphone to perform impeccably on any type of device.

Use 8×8’s Automated Attendant to easily set up your 8×8 phone system to answer and route calls automatically. Music holds, auto attendant, extension dialing, and directory assistance are only some of the advanced phone system features, while the user will also have access to a number of mobility functionalities, business extras such as unlimited calling. 3-way, calling and forwarding, and collaboration and management tools to help keep remote teams on the same page.

Overview of 8×8 VoIP Phone Service Features

Phone System
  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting
Mobility
  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone
Business Features
  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email
Collaboration Features
  • Instant Messaging
  • Presence
  • Conference Bridge
  • Virtual Office Call Recording
  • Online Meetings
  • Contacts Integration
Easy Online Management
  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

8×8 VoIP Phone Service Position In Our Categories

Keeping in mind businesses have specific business wants, it is only wise they abstain from choosing an all-in-one, “perfect” software product. Be that as it may, it is hard to try to pinpoint such a software system even among popular software solutions. The reasonable thing to do should be to write the varied main factors which need analysis including critical features, plans, skill ability of staff, organizational size, etc. The second step is, you must perform the research to a full extent. Read some of these 8×8 VoIP Phone Service review articles and scrutinize each of the software options in your list in detail. Such comprehensive research ensure you steer clear of unfit software solutions and pay for the system which delivers all the features you require company requires.

Position of 8×8 VoIP Phone Service in our main categories:

TOP 3

8×8 VoIP Phone Service is one of the top 3 Communications Software products

8×8 VoIP Phone Service is also listed in the following subcategories:

It's important to keep in mind that hardly any service in the Communications Software category will be an ideal solution able to match all the requirements of all company types, sizes and industries. It may be a good idea to read a few 8×8 VoIP Phone Service Communications Software reviews first as certain services can dominate only in a very narrow group of applications or be designed with a very specific type of industry in mind. Others can work with a goal of being simple and intuitive and consequently lack advanced functionalities welcomed by more experienced users. You can also find software that cater to a broad group of users and give you a complex feature set, but that usually comes at a more expensive price of such a service. Make sure you're aware of your requirements so that you purchase a service that has specifically the functionalities you look for.

How Much Does 8×8 VoIP Phone Service Cost?

8×8 VoIP Phone Service Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

8×8 hosted VoIP phone service is a quote-priced system, meaning that each client receives an individual enterprise pricing package tailored to his needs. Contact the company for more details and ask for your quote.

User Satisfaction

Positive Social Media Mentions 16
Negative Social Media Mentions 1

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and 8×8 VoIP Phone Service reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with 8×8 VoIP Phone Service. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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8×8 VoIP Phone Service Comparisons

8×8 VoIP Phone Service user reviews

Disappointing Products with Terrible Customer Service

Read full review >
Anonymous Reviewer
2/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 09.08.2018 Company Size: 1-10 Employees Industry: Mental Health Care

What are 8×8 VoIP Phone Service pricing details?

8×8 VoIP Phone Service Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

8×8 hosted VoIP phone service is a quote-priced system, meaning that each client receives an individual enterprise pricing package tailored to his needs. Contact the company for more details and ask for your quote.

What integrations are available for 8×8 VoIP Phone Service?

8×8 hosted VoIP phone service supports the following integrations:

  • eAgent
  • ACT! by Sage
  • NetSuite
  • Outlook and Skype for Business
  • Salesforce
  • Zendesk
  • com
  • SugarCRM
  • 8×8 Web Dialer

8×8 VoIP Phone Service average rating:

Average score
1.8/5 (1 user reviews)
2/5

Overall Impression

1/5

Customer Support

2/5

Value for Money

2/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: They offer a lot of features, including both extensions and individuals lines, an auto attendant, physical phones, computer apps, and phone apps. They also have a meeting feature for individuals within the business.

CONS: They promise some features that may later be rescinded, such as the promise that all phone lines will have associated fax numbers. Thankfully, my business did not need as many fax lines as we initially thought. Further, their customer service is honestly the worst that I have come across. When a computer app did not work, I had to contact the company multiple times, including more than 24 hours after the "case was escalated." Now it has been almost two weeks without working service to one of our numbers via this app and no one has offered to remedy the problem after tech support was unable to help. You can tell that the staff are used to getting complaints because there is a very neutral, "Oh, I do apologize" each time you express frustration but no attempt to provide a solution.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: They offer a lot of features, including both extensions and individuals lines, an auto attendant, physical phones, computer apps, and phone apps. They also have a meeting feature for individuals within the business.

CONS: They promise some features that may later be rescinded, such as the promise that all phone lines will have associated fax numbers. Thankfully, my business did not need as many fax lines as we initially thought. Further, their customer service is honestly the worst that I have come across. When a computer app did not work, I had to contact the company multiple times, including more than 24 hours after the "case was escalated." Now it has been almost two weeks without working service to one of our numbers via this app and no one has offered to remedy the problem after tech support was unable to help. You can tell that the staff are used to getting complaints because there is a very neutral, "Oh, I do apologize" each time you express frustration but no attempt to provide a solution.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Disappointing Products with Terrible Customer Service

Read full review >
Anonymous Reviewer
2/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 09.08.2018 Company Size: 1-10 Employees Industry: Mental Health Care

PROS: They offer a lot of features, including both extensions and individuals lines, an auto attendant, physical phones, computer apps, and phone apps. They also have a meeting feature for individuals within the business.

CONS: They promise some features that may later be rescinded, such as the promise that all phone lines will have associated fax numbers. Thankfully, my business did not need as many fax lines as we initially thought. Further, their customer service is honestly the worst that I have come across. When a computer app did not work, I had to contact the company multiple times, including more than 24 hours after the "case was escalated." Now it has been almost two weeks without working service to one of our numbers via this app and no one has offered to remedy the problem after tech support was unable to help. You can tell that the staff are used to getting complaints because there is a very neutral, "Oh, I do apologize" each time you express frustration but no attempt to provide a solution.

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Reviewed By Louie Andre
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