Convin Review

Gain Insights into Sales Calls

Convin provides important information about the call conversations that happened between your sales representatives and customers. You can get useful insights into sales calls from anywhere at any time using the platform’s built-in dashboard. 

Convin makes it easy for you to determine how sales representatives performed on their calls. You can discover the strengths and weaknesses of each representative in communicating with customers and responding to customers’ concerns and issues. You’ll be able to discuss these insights with individual sales representatives through one-on-one coaching sessions. For example, you can encourage a sales representative to capitalize on specific areas or aspects of call handling where he is good at and work on those ones that need improvement.

The call intelligence platform also allows you to identify which sales representatives are performing well and what practices and strategies they are applying that make them stand out from the rest of the team. You can even use the calls they had with customers as examples when coaching currently employed sales representatives or training those newly hired ones. 

Gather Market Intelligence

Convin enables you to review sales call conversations to discover and understand important trends and conditions in your market. By evaluating calls made between sales representatives and customers, you can find out what customers think and feel about your products or services and that of your competitors. 

While you obtain insights into sales calls, you can identify and analyze the behaviors, interests, expectations, and experiences of your existing customers. You can collaborate with your product and marketing teams so they can come up with better ideas and strategies and effectively respond to current market trends and conditions. Convin generates automatic alerts to help you keep up with market trends as well. 

Conduct Collaborative Call Review

Convin lets you review and evaluate sales calls together with the members of your sales teams. You can do this by conducting team meetings wherein the sales representatives of a team can listen to the call recordings of their colleagues. Sales representatives can share opinions about how their teammates performed on the calls and suggest ways on how their performance can be improved. 

This way, your sales representatives get the chance to learn from top-performing teammates who are able to win and close more deals and generate higher sales due to their good communication skills and strategies. In addition, you can track all meetings you had with your sales teams right within the platform. You’ll be able to check the specific topics that were discussed and all the feedback left by sales representatives about the calls during the meeting.