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Chorus Review

Chorus
Our score: 8.4 User satisfaction: 98%

What is Chorus?

Chorus is a definitive conversation intelligence platform built to help sales managers, customer success teams and marketing teams transcribe, store, and analyze business conversations. It is a compelling change-agent engineered to enhance effectiveness and efficiencies, enabling managers to make sales rep successful. The platform empowers businesses to discern moments influencing their sales outcomes, and it can be implemented to streamline real-time sales coaching and collaboration.

Chorus makes it easy for a business to implement data-driven and customer-centric models and replicate what works for the customers and the business itself. The solution makes communication and conversations effective, and integrates that collective learning to the organization to drive the performance of sales and revenues teams. Chorus is simply designed to help organizations take advantage of the insights derived from their discussions with customers.

Overview of Chorus Benefits

There is no denying; conversations are the heartbeat of any organization and its customer relationships. For this reason, any forward-thinking business must come up with ways to capture and store the countless conversations it makes every day.

Traditionally, many businesses have turned to CRM systems to capture data from customer-facing calls. However, these systems only capture a meager 5% of the information, and that is where Chorus comes in. The solution makes a significant difference for business and delivers the following benefits:

Enhance visibility

Chorus is designed to gather all information disseminated via customer facing calls in real-time. The solution records, manages, and transcribes calls while highlighting the key moments during these conversations. It functions as a central repository of critical data that can be used by sales teams to drive deeper learning, derive advanced insights, and expand training capabilities. Strategically also, it enhances visibility into your business’ most critical asset and enables teams to streamline communications, monitor timelines, and organize faster.

Increased team productivity

Chorus is also renowned at increasing team performance. The solution’s proprietary algorithms allow you to derive AI-powered insights that can be put to action to aid customer relationships and increase productivity. The AI captures, summarizes, and transcribes call notes into the existing CRM system, allowing employees to focus on building relationships.  In addition, they deliver smart summaries that make it a breeze to pinpoint new CRM opportunities with unprecedented visibility.

Better team collaboration

By capturing and analyzing every customer meeting and sales call, Chorus’ conversation cloud makes it easy for everyone in your organization to collaborate more closely.  It enables all employees to become more data-driven and customer-centric while maintaining organizational alignment at speed.

Overview of Chorus Features

  • Call sharing
  • Distributed call recording
  • Recording bookmarking
  • Instant retrieval
  • Event triggered recording
  • Scheduled recording
  • Video call recording
  • On-demand recording
  • File transfer
  • Archiving

Chorus Position In Our Categories

Bearing in mind businesses have special business wants, it is only sensible they avoid going for a one-size-fits-all, ”best” system. Regardless, it is almost impossible to try to come across such application even among popular software products. The sensible thing to undertake can be to write the various major functions that demand research such as important features, plans, skill competence of the employees, organizational size, etc. Thereafter, you should conduct the product research comprehensively. Have a look at these Chorus review articles and explore each of the software solutions in your list in detail. Such all-encompassing product investigation guarantees you avoid unsuitable apps and subscribe to the one which includes all the tools you require business requires in growing the business.

Position of Chorus in our main categories:

TOP 200

Chorus is one of the top 200 Sales Software products

If you are considering Chorus it could also be sensible to investigate other subcategories of Sales Software gathered in our base of SaaS software reviews.

Each organization has different wants and needs an application that can be customized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no system can offer perfect tools out-of-the-box. When you look for a software system, first be sure what you need it for. Read some Chorus Sales Software reviews and ask yourself do you need basic tools or do you require sophisticated functionality? Are there any industry-specific functionalities that you are looking for? Find the answers to these questions to assist your search. There are plenty of aspects that you need to mull over and these include your budget, specific business needs, your company size, integration requirements etc. Take your time, check out a few free trials, and finally select the system that offers all that you need to improve your firm efficiency and productivity.

How Much Does Chorus Cost?

Chorus Pricing Plans:

Free Trial

Quote Based Plan

Contact Vendor

Chorus doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

User Satisfaction

Positive Social Media Mentions 231
Negative Social Media Mentions 3

We realize that when you make a decision to buy Sales Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Chorus reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Chorus. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Chorus pricing details?

Chorus Pricing Plans:

Free Trial

Quote Based Plan

Contact Vendor

Chorus doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

What integrations are available for Chorus?

Chorus integrates with the following applications:

  • Google Suite
  • Salesforce
  • Outlook 365
  • Slack
  • Five9
  • Outreach
  • SalesLoft
  • RingCentral
  • Zoom
  • Google Meet
  • GoToMeeting
  • BlueJeans
  • WebEx
  • Join.me
  • Clearslide
  • UberConfrence
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Reviewed By Jenny Chang
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