CourierManager Review

Optimized Operational & Shipping Management

CourierManager simplifies and improves how courier companies’ operational and shipping processes are executed and handled. The platform allows you to create zones. These are areas that are covered and serviced by your hubs, couriers, or partner courier/carrier companies. You can do this by drawing countries, cities, provinces, or zip codes on a map or organizing them in lists. 

Zones help you enhance the way you sort shipments and optimize routes. For instance, you can set up and define a specific country as a parent hub or main zone and the cities within that country where your couriers operate as sub-zones. You’ll automatically sort and assign shipments to your courier teams based on their corresponding sub-zones. In the same manner, you can generate, schedule, and allocate optimized routes to every individual courier.

As users scan shipments, you can monitor the movement of shipments between hubs or cities. You’ll know when and where shipments departed and arrived, who picked them, and who delivered the shipments. CourierManager will also notify you when a ship is loaded into the wrong transport or doesn’t arrive at its destination hub. 

Mobile App for Couriers & Drivers

The delivery management platform provides a mobile app designed to boost couriers and drivers’ efficiency and productivity. The app permits them to simultaneously scan multiple shipments or barcodes and update their status as picked up or delivered. They can also track all their pickup stops on a map and the shipments and quantity of shipments they need to take from each stop.

It gives them the capability to generate proofs of delivery in a convenient and flexible manner. They can take pictures of shipping labels signed by recipients, scan and upload a batch of signed delivery confirmations, or enable recipients to sign print-ready proof of delivery forms directly through a mobile device. They’ll obtain routes that are optimized according to travel time and fuel consumption from the mobile app too. 

Client & Courier Payments

CourierManager lets you gain better visibility and control over client and courier payments. Using its CoD dashboard, you can immediately create, track, handle, and verify all cash on delivery amounts your clients have to pay. Furthermore, you can apply filters and bulk operations for processing large volumes of client COD settlements. 

Managing payment remittances from couriers and partners is a breeze as well. You’ll be able to generate and print documents that contain all the amounts couriers owe your company, such as cash on delivery and transportation fees.  Couriers can deposit the amounts into your company’s bank accounts and submit bank statements for bookkeeping and reconciliation purposes. 

Customer Satisfaction

Courier companies can increase customer satisfaction by implementing CourierManager’s web and mobile interfaces. Clients can access these user-friendly and customizable interfaces from the courier company’s website. They can use them for setting up their own accounts, checking rates, submitting expeditions, and monitoring invoices and CoD payments.

In addition, they’ll have the opportunity to integrate their eCommerce platforms with the interfaces via pre-built plug-ins. This allows them to quickly add shipments to CourierManager. They’ll also access email and text notifications when statuses and codes are updated.