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Coveo Review

Coveo
Our score: 8.6 User satisfaction: 100%

What is Coveo?

Coveo is a unified site search and indexing software for business services, financial, healthcare, energy & utilities, high tech, media, manufacturing, telecommunications, and retail industries. It is an AI-powered platform that consolidates information repositories securely across numerous social, enterprise and cloud-based systems. The solution ensures that all employees as well as corporate clients and partners can access applicable data with context at each interaction, thereby helping organizations to provide custom-made experience at scale.

Coveo is a powerful information consolidation system that delivers fast, secure, and global access to regulated and unregulated information in numerous systems throughout the organization. The platform leverages intelligent, predictive site search technologies with integrated plugins for optimal results. Some of its main features include admin experience, AI/machine learning, complex search/filtering, text analytics, query engine, security & compliance, and usage analytics.

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Overview of Coveo Benefits

Coveo is an innovative site search solution that enables today’s fastest growing organizations to keep their edge. It empowers support agents, employees, customers, website visitors, and partners with the right tools to always get accurate information anytime, anywhere thanks to its cloud-based and on-premise deployments. The platform is uniquely designed to intelligently deliver knowledge and crucial comprehensions from across the whole IT ecosystem at scale.

At the backend, Coveo archives a unified index of the unceasing data masses available within your business, thereby making it easy to find the most relevant information. On the other hand, its front end provides numerous out-of-the-box access points within a unified search box for one keystroke or one-click operations.  This helps you not only to search content with ease but also reveal unique perspectives to run the business more effectively. The solution also facilitates constant up-to-date indexing of organization knowledge and provides search-powered dashboards and custom composite information mash-ups for expedient searches.

Additionally, Coveo has one of the strongest strategic partnership with leading system integrators and technology vendors. For instance, its seamless integration with Sitecore and Salesforce makes it easy for mutual customers to achieve optimal value. Sitecore (a reliable Customer Experience Platform) permits unified indexing for numerous repositories, usage analytics, search management, and machine learning-powered search through the Sitecore console.  The extension works in unison with Salesforce CRM to ensure users unravel the full potential of the process, people, and technology.

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Overview of Coveo Features

  • AI/ machine learning
  • Admin experience
  • Faceted search/Filtering
  • Indexing
  • Text analytics
  • Full search page
  • Query engine
  • Security and compliance
  • JavaScript user interface
  • Usage Analytics
  • Connectivity

Coveo Position In Our Categories

Because companies have unique business-related needs, it is only practical they avoid adopting a one-size-fits-all, “perfect” software product. Nevertheless, it is nearly futile to try to find such an app even among widely used software systems. The clever step to do would be to take note of the varied vital factors which demand examination including key features, price terms, skill levels of staff members, organizational size, etc. Then, you must double down on the research to a full extent. Browse through some Coveo reviews and look over each of the software programs in your shortlist in detail. Such comprehensive research ensure you weed out unsuitable apps and select the one which has all the function your company requires.

Position of Coveo in our main categories:

TOP 20

Coveo is one of the top 20 Site Search Solutions products

If you are considering Coveo it might also be sensible to check out other subcategories of Site Search Solutions listed in our database of SaaS software reviews.

Every organization has different needs and requires a system that can be customized for their size, kind of employees and clients, and the particular industry they are in. For these reasons, no platform can provide perfect functionality out-of-the-box. When you try to find a software app, first be sure what you need it for. Read some Coveo Site Search Solutions reviews and ask yourself do you desire basic tools or do you want advanced tools? Are there any industry-specific functionalities that you are looking for? Get the answers to these queries to help your search. There are multiple aspects that you need to mull over and these include your budget, particular business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that presents all that you want to improve your organization efficiency and productivity.

How Much Does Coveo Cost?

Coveo Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Coveo pricing details?

Coveo Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Coveo doesn’t publish its enterprise pricing; contact the vendor for in-depth pricing details.

User Satisfaction

Positive Social Media Mentions 44
Negative Social Media Mentions 0

We realize that when you decide to buy a Site Search Solutions it’s crucial not only to see how experts rank it in their reviews, but also to find out whether the actual clients and companies that use these solutions are actually content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Coveo reviews across a vast array of social media sites. The information is then displayed in a simple to understand form revealing how many customers had positive and negative experience with Coveo. With that information at your disposal you should be prepared to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • French

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Coveo?

Coveo integrates with the following applications:

  • Salesforce
  • Dynamics 365
  • Sitecore
  • Elasticsearch
  • In-Product Intelligence
  • Microsoft
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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