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Cratejoy Review

Cratejoy
Our score: 9.0 User satisfaction: 100%

What is Cratejoy?

Cratejoy is a comprehensive subscription box software that helps e-commerce business owners to start, grow, and scale their subscription e-commerce stores. This is a reliable solution that provides all the tools, support, and knowledge required to create and advance a subscription box website. The platform handles all the technical aspects, allowing business owners to focus on other parts of their subscription box businesses. It makes it easy to build and customize their website, run subscription business, and manage their customers from a central place.

Its tools serve all types of users, whether you are a multimillion dollar business or just starting, Cratejoy is there with you at every step. With features such as subscription box CRM, all-in-one dashboard, subscription site designer, powerful analytics tools, shipping, built-in subscription payment methods, referral campaigns, and e-commerce features, Cratejoy is indeed one of a kind software.

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Overview of Cratejoy Benefits

Cratejoy is an amazing subscription box marketplace that helps you search and find interesting things in life, and have them delivered directly to you. The solution is genuinely committed to delivering valuable services and helping subscription business get a flying start. Some of its notable benefits include:

Beautiful marketplace

Cratejoy’s beautiful marketplace is the reason most subscription businesses like the solution. The marketplace allows businesses to list their subscription boxes and allow customers to sign up. Cratejoy marketplace works similar to Amazon, where vendors are allowed to share subscription boxes. There is no need for rigorous marketing to start selling.

Built-in marketing options

Cratejoy does plenty of marketing for vendors, offering an easy way to start. What is even more intriguing, is that it offers tons of marketing opportunities. The platform takes marketing to another level with options such as coupons, referral programs, email marketing, social media integration, and recurring discounts. The options allow businesses to unlock limitless potentials and attract more customers.

Easy to manage customers

Cratejoy offers an impressive suite of subscriber tools. For instance, the solution comes with a robust subscriber management feature built to reduce support emails and calls. This tool allows your subscribers to manage their subscriptions with ease. Moreover, customer’s shipping information, active subscriptions, and order history are combined in a centralized customer management dashboard. This makes it easy to respond to all support issues and customer questions, promptly.

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Overview of Cratejoy Features

  • Centralized dashboard
  • Subscription management
  • Site designer
  • E-commerce features
  • Referral campaigns
  • Cash flows reports
  • Google Analytics
  • Customizable coupons
  • Subscriber tools

Cratejoy Position In Our Categories

Keeping in mind companies have particular business needs, it is only rational that they avoid selecting an all-in-one, ”best” software product. Just the same, it is hard to come across such a software system even among branded software systems. The rational thing to undertake would be to write down the different critical functions which call for a examination including crucial features, packages, technical skill capability of the employees, business size, etc. Next, you should perform the research fully. Have a look at these Cratejoy evaluations and explore the other applications in your shortlist more closely. Such detailed product investigation ensure you avoid ill-fitting software solutions and subscribe to the system that offers all the function your business requires.

Position of Cratejoy in our main categories:

TOP 50

Cratejoy is one of the top 50 eCommerce Platforms products

If you are interested in Cratejoy it could also be beneficial to analyze other subcategories of eCommerce Platforms gathered in our base of B2B software reviews.

Each company has different requirements and requires a software that can be customized for their size, type of workers and customers, and the specific industry they are in. For these reasons, no platform can provide perfect functionality off-the-shelf. When you search a software product, first be sure what you need it for. Read some Cratejoy eCommerce Platforms reviews and ask yourself do you need basic features or do you need sophisticated tools? Are there any industry-specific tools that you are looking for? Find the answers to these questions to aid your search. There are lots of aspects that you need to reflect on and these include your budget, specific business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally select the app that presents all that you require to enhance your firm competence and productivity.

How Much Does Cratejoy Cost?

Cratejoy Pricing Plans:

Free Trial

One Price Plan

$39/month

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What are Cratejoy pricing details?

Cratejoy Pricing Plans:

Free Trial

One Price Plan

$39/month

Cratejoy offers a simple enterprise pricing structure with a single plan:

One Price Plan – $39/month

  • Create custom websites
  • Subscription KPIs
  • Customizable coupons
  • Cash flow reports
  • Shipping
  • CRM management
  • Tax-smart checkout

User Satisfaction

Positive Social Media Mentions 27
Negative Social Media Mentions 0

We know that when you choose to get a eCommerce Platforms it’s important not only to find out how experts score it in their reviews, but also to check whether the real users and businesses that bought these solutions are indeed satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cratejoy reviews across a vast range of social media sites. The data is then featured in an easy to digest way revealing how many customers had positive and negative experience with Cratejoy. With that information at your disposal you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Cratejoy?

Cratejoy integrates with the following applications:

  • Stripe
  • Shopify
  • MailChimp
  • Pirate Ship
  • CartStack
  • ShipStation
  • LeadDyno
  • CartRover
  • Commercesync
  • Localize
  • SumoMe
  • Picreel

Cratejoy User Reviews

Cratejoy average rating:

Average score
4.3/5 (15 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Rubie

PROS: Cratejoy has a very accomodating customer service who is very much willing to help us through the knitty gritty of their system. As a result, we were able to easily start my website and listing.

CONS: I think if they could offer a lower rate for their service, Cratejoy will be perfect.

Reviewed 5 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: The system works out of the box and you get access to a sizable marketplace of customers.

CONS: This company is not transparent about the fees you pay. I signed up under false pretenses and lost about $2000 in revenue by using their services. Also, they have pretty basic functionality. If you are going to bother with custom coding, just build your own system that does what you want without the middleman.

Reviewed 4 years ago

Read full review >

More reviews from 15 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

The best tool for your subscription box

Read full review >
Emelia
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.11.2021 Company Size: 1-10 Employees Industry: N/A

PROS: I am in love with Cratejoy, It is super easy to use and integrates with other applications without any hassle. It also allowed me to reach my first subscribers through the market place.

CONS: I hope they can add a chatbox for my clients so I can communicate with them in an easier manner. Communicating via email can be a bit slow.

What do you think about this review?

Great Poor

Misleading fee structure, no accountability

Read full review >
Anonymous Reviewer
1/5

Overall impression

2/5

Customer Support

1/5

Value for Money

4/5

Ease of Use

Published on: 25.10.2021 Company Size: 1-10 Employees Industry: Retail

PROS: The system works out of the box and you get access to a sizable marketplace of customers.

CONS: This company is not transparent about the fees you pay. I signed up under false pretenses and lost about $2000 in revenue by using their services. Also, they have pretty basic functionality. If you are going to bother with custom coding, just build your own system that does what you want without the middleman.

What do you think about this review?

Great Poor
Show More User Reviews (15)

The perfect subscription tool for emerging businesses

Read full review >
Elijah
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2021 Company Size: 1-10 Employees Industry: N/A

PROS: From the get-go, Cratejoy already has everything set up for us. We easily integrated the subscription-based model to MailChimp and ShipStation.

CONS: We hope they could also have a feature where we can customize the website's design. We had to hire another company to create a new design for the website.

What do you think about this review?

Great Poor

Best subscription tool

Read full review >
Samara
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.09.2021 Company Size: 1-10 Employees Industry: Consumer Goods

PROS: Cratejoy is the best of the best in subscription service. If you are also looking for a system to set you up in this type of business, Cratejoy is the one for you.

CONS: I think that their market place needs more improvement especially in terms of reach.

What do you think about this review?

Great Poor

It is an awesome system

Read full review >
Javier
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.07.2021 Company Size: More than 100 Employees Industry: Entertainment

PROS: Cratejoy has a user-friendly interface we can easily use to build a website and track orders.

CONS: Like any other system, it has its limitations. But it is not too big that it bothers our work flow.

What do you think about this review?

Great Poor

Really easy to use especially for startup

Read full review >
Rubie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.05.2021 Company Size: 1-10 Employees Industry: N/A

PROS: Cratejoy has a very accomodating customer service who is very much willing to help us through the knitty gritty of their system. As a result, we were able to easily start my website and listing.

CONS: I think if they could offer a lower rate for their service, Cratejoy will be perfect.

What do you think about this review?

Great Poor

Easy set-up and fast launching

Read full review >
Larissa
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.05.2021 Company Size: 1-10 Employees Industry: N/A

PROS: I was able to set-up and launch my site in just a few days. API integrations to 3rd party tools are also easy.

CONS: I have three suggestions for Cratejoy: lower the price; add more customizable features; speed up batch update renewal.

What do you think about this review?

Great Poor

Everything you need in a subscription box platform

Read full review >
Esther
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.04.2021 Company Size: 1-10 Employees Industry: N/A

PROS: Cratejoy is an all-in-one platform that has everything I need. From website templates to tracking bills and postage, the platform has this.

CONS: I would love it if there are more options for website templates. I want to be able to choose from more fonts and formats.

What do you think about this review?

Great Poor

The best customer service

Read full review >
Dean
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.03.2021 Company Size: 1-10 Employees Industry: N/A

PROS: Cratejoy is very hands-on with its clients. They helped me a lot in creating my own subscription box.

CONS: It has no issues whatsoever. It's perfect so far.

What do you think about this review?

Great Poor

Subscription box made easy

Read full review >
Jonathan
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.12.2020 Company Size: 1-10 Employees Industry: N/A

PROS: It was super easy for us to make a subscription box, add themes, and keep track of all our subscribers.

CONS: I'd prefer Cratejoy if it was free, but I gotta say that the payment was worth it.

What do you think about this review?

Great Poor

I am a very satisfied user

Read full review >
Rosamond
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 22.01.2020 Company Size: 1-10 Employees Industry: N/A

PROS: I love the ease of set-up. I don't have the background in creating websites and I was able to do this easily. I also love their customer support. They will really guide you as you create your site. And finally, I love the marketplace. It is now an integral part of my business.

CONS: I think that the price of the system is quite high. Also, the Facebook community of Cratejoy can be unhelpful at times.

What do you think about this review?

Great Poor

Easy to use and set-up

Read full review >
Hobart
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.01.2020 Company Size: 1-10 Employees Industry: N/A

PROS: Despite our lack of knowledge with web design, we were able to set-up our website in a snap. It is also very easy to add items to our site.

CONS: I suggest an automatic calculation of international shipping. Also, if possible I'd like to create forms in Cratejoy itself instead of Mailchimp.

What do you think about this review?

Great Poor

An all-in-one platform that will amaze you

Read full review >
Shanon
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.01.2020 Company Size: 1-10 Employees Industry: N/A

PROS: No technical expertise needed. Very easy to use and it will walk you through everything.

CONS: I have no problems with Cratejoy. It is simply wonderful!

What do you think about this review?

Great Poor

Simple to use, a wonderful platform

Read full review >
Damaris
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 12.01.2020 Company Size: 1-10 Employees Industry: N/A

PROS: Cratejoy is super easy to use with its intuitive interface. The support team is also very helpful. I was able to set-up everything in a couple of days.

CONS: There were times when Cratejoy changed our marketplace without permission. As a result, our clients were misinformed about certain promotions. We'd appreciate it if this was resolved as soon as possible.

What do you think about this review?

Great Poor

Ease of use for users and customers

Read full review >
Kassandra
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.01.2020 Company Size: 1-10 Employees Industry: N/A

PROS: I am very amazed with Cratejoy. You simply have to follow their instructions and you’re ready to receive subscriptions, payments, and reviews. Everything ran so smoothly without us breaking a sweat.

CONS: I hope they could improve their subscription messages.

What do you think about this review?

Great Poor
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Cratejoy user reviews

The best tool for your subscription box

Read full review >
Emelia
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.11.2021 Company Size: 1-10 Employees Industry: N/A

Misleading fee structure, no accountability

Read full review >
Anonymous Reviewer
1/5

Overall impression

2/5

Customer Support

1/5

Value for Money

4/5

Ease of Use

Published on: 25.10.2021 Company Size: 1-10 Employees Industry: Retail

The perfect subscription tool for emerging businesses

Read full review >
Elijah
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2021 Company Size: 1-10 Employees Industry: N/A

Best subscription tool

Read full review >
Samara
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.09.2021 Company Size: 1-10 Employees Industry: Consumer Goods

It is an awesome system

Read full review >
Javier
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.07.2021 Company Size: More than 100 Employees Industry: Entertainment
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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