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Customer Alliance Review
What is Customer Alliance?
Customer Alliance is an all-around reputation management software for independent hotels and chains. The application enables the management to collect reviews from guests and analyze them for insights on how they can further improve their service.
With Customer Alliance, small-time hostels and large hotels can attract more customers using reviews left by previous guests. They can do this through a review widget embedded on their website or by integrating a certificate.
Moreover, Customer Alliance supports integrations with dozens of partner and third-party solutions. This makes certain that lodging places do not miss a single customer review from review sites and aggregators.
Show MoreOverview of Customer Alliance Benefits
Robust Review Collection
While customers like to leave reviews on different channels after their experience, Customer Alliance sends them invitations to voice out their opinions prior to, during, and after their stay. These questionnaires are sent via email, SMS, WiFi, and on tablet kiosks. This ensures that a well-rounded review of their impressions is collected and shared.
Enhanced Visibility
Great reviews mean more opportunities to reach potential guests. That is something Customer Alliance understands, which is why the platform provides hotels and inns different methods of showcasing their glowing reviews. A few methods are by integrating reviews into the hospitality venue’s website and by distributing them to leading review portals like Google, TripAdvisor, and Trivago.
Reviews Analysis
To further improve operations, it is crucial for hostels and hotels to gain a deep understanding of what their customers tell them. Customer Analysis assists in that regard through its statistical and semantic analysis features. These allow them to find more ways of improving their service.
Better Competitive Edge
What sets the competition apart? This is a question that Customer Alliance can answer through its competition analysis and overview. By understanding how rival lodgings work, hotels can improve their service to better appeal to their guests.
Interfaced Solution
Customer Alliance aids hotels in seamlessly connecting with more than 90 solutions. These integrations allow users to collect customer data with ease, as well as view reviews for a more robust reputation management.
Show MoreOverview of Customer Alliance Features
- Custom Questionnaire
- Review Invitation
- WiFi Questionnaire
- Reviews Widget
- Certificate Integration
- Reviews Analysis
- Semantics
- Competition Overview
- Partner & Third-Party Integrations
Customer Alliance Position In Our Categories
Since businesses have distinctive business needs, it is only reasonable that they abstain from buying an all-encompassing, ideal system. Having said that, it is futile to discover such application even among well-known software products. The better thing to do should be to shortlist the various chief functions which entail careful thought like key features, pricing, skill competence of staff, company size, etc. Next, you must perform your product research through and through. Read these Customer Alliance reviews and look into each of the software products in your shortlist in detail. Such well-rounded product research ascertains you stay away from ill-fitting applications and buy the system which provides all the features your company requires in sustaining growth.
Position of Customer Alliance in our main categories:
TOP
50
Customer Alliance is one of the top 50 Reputation Management Software products
If you are considering Customer Alliance it could also be beneficial to examine other subcategories of Reputation Management Software gathered in our base of SaaS software reviews.
There are trendy and widely used systems in each software category. But are they necessarily the best fit for your organization’s specific wants? A trendy software solution may have thousands of users, but does it provide what you need? For this reason, do not blindly spend on popular systems. Read at least a few Customer Alliance Reputation Management Software reviews and consider the factors that you wish to have in the software such as the price, main tools, available integrations etc. Then, select a few systems that fit your wants. Try out the free trials of these products, read online comments, get information from the maker, and do your investigation systematically. This profound research is certain to aid you select the finest software platform for your company’s unique needs.
How Much Does Customer Alliance Cost?
Customer Alliance Pricing Plans:
Free Trial
Basic
Starts at €80.00/month
Plus
Starts at €80.50/month
Premium
Starts at €81.00/month
What are Customer Alliance pricing details?
Customer Alliance Pricing Plans:
Free Trial
Basic
Starts at €80.00/month
Plus
Starts at €80.50/month
Premium
Starts at €81.00/month
Customer Alliance offers the following enterprise pricing packages:
Basic – €79.00/month + €1.00/room/month/annual billing
- Basic Features
Plus – €79.00/month + €1.50/room/month/annual billing
- Basic Features
- Online Reputation Monitoring
- Social Media Monitoring
Premium – €79.00/month + €2.00/room/month/annual billing
- All Plus Features
- Online Reputation Monitoring
- Social Media Monitoring
- Competition Analysis
- SMS Invitation
- Backend Interface for Hospitality Chain
User Satisfaction
Positive Social Media Mentions
31
Negative Social Media Mentions
0
We know that when you decide to get a Reputation Management Software it’s vital not only to find out how experts rank it in their reviews, but also to find out whether the actual clients and enterprises that use these solutions are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Customer Alliance reviews across a wide array of social media sites. The data is then featured in a simple to understand format indicating how many users had positive and negative experience with Customer Alliance. With that information at your disposal you should be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Customer Alliance?
Xustomer Alliance interfaces with the following solutions:
- 5stelle*
- X
- ASA HOTEL
- ASSD
- Availpro
- CBP Hôtel – Sequoiasoft
- Chloë
- Citadel
- Cudbe
- DATAreform GmbH
- Dylog
- Éole – GHM GESTHOTEL
- FITS Hotel Software
- GeHo
- GestioneAlbergo PMS Leonardo
- GHM GESTHOTEL
- PROFI
- HOTELCUBE
- Hoteleasy
- Hotelfinder
- HOPE
- HOTELTIME SOLUTIONS
- HOTIX
- Hotline
- Hottimo
- HS / 3
- ibelsa
- ideas4hotels
- INAXEL Naxi-Gestion
- INFHOTIK
- Infor
- Jazotel Front Office
- Lodgit Hotel Software
- Logotel Hotel Software
- Medialog
- Micrologic
- Misterbooking
- Ms3 Solutions
- Novaresa
- OPERA
- Oracle
- Orchestra Software
- Oscar WiFi
- Page 3.0 PMS
- Protel
- resalys
- reservit
- Resthel Office
- Rezlynx PMS
- Scrigno PMS – GP Dati
- semper
- serenata
- SIHOT
- Stardekk
- Swoppen Systems
- Thaïs-Soft
- Thelis eSeason
- Topsys
- VEGA
- WebResa
- Winhotel
- Winner Front Office
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