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Eat Review

Eat
Our score: 8.0 User satisfaction: 91%

What is Eat?

Eat is a restaurant reservation and table management system that helps restaurant owners and managers stay on top of their reservations, manage their booking and tables, accept online reservations, and more. For restaurant patrons and diners, Eat is a mobile app that functions as a restaurant guide and reservation tool, help them find the best restaurants, go over menus and photos, and make reservations easily.

As a restaurant management app, Eat is an iPad-enabled platform that streamlines operations and grows business revenues. Powerful features such as automated table management, online reservations, and restaurant analytics are all designed to help users maximize their capacity, seat more diners, and make smart decisions regarding their floor planning, table reservations, stock, and staffing.

Overview of Eat Benefits

Eat gives you full control over your table plans, make the necessary changes to your floor and automatically seat available tables via an optimized table placement system created to improve your fill rate. It also gives you a host embeddable widgets that can be integrated anywhere online (Facebook page, websites, blogs, etc.), enabling diners to make quick reservations effortlessly.

With Eat, you are also treated to powerful analytics designed to help you gather all relevant information about your restaurant’s performance, inventory, customer feedback, and more. Analytics help you derive insights that are critical to making intelligent decisions about your business, stock, inventory, staffing, scheduling, table management, seating, and more.

The application also allows you to create profiles of your guests, helping you identify regular diners, know their dining history (allergies, orders, favorite table, etc.). Equipped with such information, you are able to provide your regulars with a personalized dining experience every time they come.

Eat gives you unlimited access to diner data, allowing you to create and implement effective and relevant restaurant marketing strategies to attract and retain more diners. You can also set Eat to send out automatic email and SMS confirmation messages, helping reduce instances of no-shows and enhance revenues.

Overview of Eat Features

  • Calendar
  • Floor Plan
  • Bookings and Reservations
  • Waitlist
  • Widgets
  • Notifications
  • Manager App
  • Data Download
  • Shift Management
  • Status
  • Drag and Drop
  • Search
  • Notes

What Problems Will Eat Solve?

1. Accepting Online Reservations

John just opened his new Italian restaurant and wants to incorporate online reservations into his business. He begins by embedding a booking form on his website but immediately sees that customers are not using it. It is clear that the booking process takes a lot of time and customers give up halfway through and resort to phoning for reservations instead. John really wants his customers to go the online route because answering phone calls require manpower and he needs all his people working on busy nights instead of taking calls.

With Eat, John’s table management system integrated with online reservations but also gives him a user-friendly booking widget that can be added to his online channels, whether it’s his website, Facebook page, or even on Instagram and Twitter. John can now start to receive online bookings with ease, without having to worry about missing out on missed calls during peak hours.

2. CRM for Guests

It’s a busy dinner shift and Richard’s restaurant staff are clamoring to seat guests as they come in. A guest walks in asking for his reservation under the name “Mike”. Richard takes out his Eat-enabled iPad and searches the reservation list and finds Mike. He also discovers that Mike is a regular at the restaurant, everything from his birthday to allergies and preferences are shown on his profile. Richard proceeds to see if they can seat Mike by the window, his favorite spot, and then guides him to his table. With Eat, restaurant staff are giving the ability to tap into a network of information about their customers that they otherwise wouldn’t have.

3. Handles walk-ins

The lunch shift has just started and as expected, guests who don’t have reservations start to arrive. While Sara, the restaurant manager, has tables available, she is unsure whether or not the kitchen staff can handle an additional table. She takes a look at her Eat-enabled iPad and switches over to grid view. An hour by hour breakdown of tables, integrated with online bookings, is then displayed. She notices that she has currently seated 45 guests with another 20 coming in the next hour and she knows her staff can handle this table of 5 without putting too much stress on them. Eat makes it easier to get a 360 view of your restaurant to better allow you make decisions on the fly.

Feature: Grid View

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Eat Position In Our Categories

Knowing that businesses have specific business-related wants, it is prudent they abstain from deciding on a one-size-fits-all, ideal software. Still, it is difficult to try to find such an app even among recognizable software products.
The right thing to undertake should be to list the different important factors that call for a analysis including crucial features, budget, skill capability of staff members, business size, etc. Thereafter, you should perform the product research exhaustively. Go over some of these Eat evaluations and scrutinize the other solutions in your list in detail. Such detailed research can make sure you weed out poorly fit apps and select the one which provides all the aspects your business requires.

Position of Eat in our main categories:

TOP 50

Eat is one of the top 50 Restaurant Management Software products

If you are interested in Eat it may also be sensible to investigate other subcategories of Restaurant Management Software collected in our base of B2B software reviews.

It's important to keep in mind that hardly any app in the Restaurant Management Software category is a perfect solution able to meet all the goals of various business types, sizes and industries. It may be a good idea to read a few Eat Restaurant Management Software reviews first as some solutions might perform well only in a really small group of applications or be prepared with a really specific type of industry in mind. Others might function with an intention of being simple and intuitive and therefore lack complex features needed by more experienced users. You can also come across services that cater to a wide group of users and give you a powerful feature set, but this in most cases comes at a higher cost of such a software. Ensure you're aware of your needs so that you choose a solution that offers all the functionalities you look for.

How Much Does Eat Cost?

Eat Pricing Plans:

Free Trial

Stay Flexible

$139/month

Best Value

$99/month

Eat offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Stay Flexible – $139/month

  • Unlimited Licenses & Unlimited Devices
  • Automated SMS & Email
  • Editable Floorplan
  • Table Management & Waitlist
  • Online reservations
  • Rich Guest Profiles
  • Manager/Owner App
  • Analytics
  • No setup fees
  • Free online 24-hour support

Best Value – $99/month (Annual Billing)

  • All features

User Satisfaction

Positive Social Media Mentions 361
Negative Social Media Mentions 19

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Eat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Eat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Eat pricing details?

Eat Pricing Plans:

Free Trial

Stay Flexible

$139/month

Best Value

$99/month

Eat offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Stay Flexible – $139/month

  • Unlimited Licenses & Unlimited Devices
  • Automated SMS & Email
  • Editable Floorplan
  • Table Management & Waitlist
  • Online reservations
  • Rich Guest Profiles
  • Manager/Owner App
  • Analytics
  • No setup fees
  • Free online 24-hour support

Best Value – $99/month (Annual Billing)

  • All features

What integrations are available for Eat?

Eat integrates with the following business systems and applications:

  • TripAdvisor
  • Time Out
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Reviewed By Nestor Gilbert
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