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Menumiz REVIEW

Restaurant Management Software

7 user reviews
USER SATISFACTION 98%
OUR SCORE 8.7

What is Menumiz?

Menumiz is a restaurant management app that harnesses the power of mobile to speed up restaurant services from taking orders, sending kitchen instructions to accepting payments, and more. This helps restaurants to operate at an optimal level, deliver quality service to their diners, and get paid effortlessly. Currently, the supported countries are Australia, New Zealand, Malaysia, and Singapore.

Menumiz offers features like managing table-side orders, inventory, payment and billing, discount coupons, floor management, and other traditional POS/EPOS functions. This app, however, sets itself apart with its modern features like creating your own digital menu that customers can access from their smartphones. Customers can also order directly from their mobile devices using the digital menu. This can be done by printing out a QR code and placing them at every table. Customers just have to download the Menumiz app, register, and then scan the QR code. Once scanned successfully, they will be able to access a web-based portal that displays available food items, services, and more.

The customer-facing app offers easy payment options, such as the traditional pay-at-the-cashier and the more convenient pay-by-app option. Pay-by-app, however, is not always available and depends on the restaurant’s payment policy. Restaurants that offer pay-by-app option, however, allow their customers to pay directly through the app.

Unlike other similar applications, Menumiz provides restaurants with their customers’ profile information and dining history. This unique feature gives restaurants necessary information to tailor marketing campaigns among Menumiz app users, especially those who have been their customers. Customers are also encouraged to rate and leave comments or feedback on the dishes they have tried, which gives restaurants an insight into their customer’s experience and how they can improve their menu and services.

Restaurants can also set up Menumiz-supported kiosks and other mounted devices to encourage self-service and provide a faster and more seamless overall dining experience for their guests.

Overview of Menumiz Benefits

As a fully featured cloud restaurant management system, Menumiz offers the following benefits:

Fully Loaded Restaurant Management Software

Menumiz comes with a myriad of features one would expect from a comprehensive restaurant management platform. It has a user-friendly menu maker with which you can easily create, modify, and manage your menu items. On top of that, Menumiz provides you with a robust POS system that is compatible with Android and iOS devices and a desktop web-based platform. Other capabilities include kitchen management, table management, order management, loyalty programs, customer management, and by-app or at the cashier payment support among others. For restaurants, Menumiz app supports Google Cloud Print and is also works with RJ11 cash drawer triggers.

Improved Floor Layout

Menumize has improved its floor layout design for restaurants. It optimizes the process where you can easily upload a layout (drawing, AutoCAD, or photo, among others) and adjust it according to your preferences. You can then add numbers to the tables. This way, you can have an identical layout to your actual floor design complete with details which make managing your tables more efficient.

Versatile Customer-Facing App

With Menumiz, you can provide your regular patrons and casual diners alike with a modern and more convenient dining experience via a mobile app they can download. Through the Menumiz mobile app, they can see all the food and services being offered by the restaurant and the prices.

They can order and pay through the app, which contributes greatly to the seamlessness of their dining experience. Once they submit their order, the kitchen staff gets the information in real-time. This speeds up the whole order-to-kitchen-to-table process and eliminates instances of errors or misunderstanding that usually happen when manually conveying the customer’s order to the kitchen staff.

Customers can also rate and the food they have tried and leave feedback to let the restaurant know if they enjoyed the dish or if the food and service need improvement. Other customers will also see the rating on each food, which can introduce them to the popular dish among your patrons.

Create Engaging Digital Menus

Menumiz equips you with a digital menu creator that is quick and intuitive. You can create professional looking menus in minutes. Aside from the usual tempting images of food items and beverages, Menumiz lets you take it up a notch by incorporating short silent videos to your menus. Play to your diners’ gastronomical cravings and tempt them with mouthwatering videos and see your sales go up in an instant.

You can also make your menu more informative by including ingredients, nutrition facts (calories, etc.), allergen warnings, and how much time is needed for a dish to be served.

Secure Payment and Billing

Menumiz holds a PCI certificate. With PCI compliance, you can accept credit card payments securely. Customers can also rest assured in adding their credit card to your Menumiz mobile app to make direct payments. Bills are sent to customers through email and in the app order history for easy retrieval and access. An option to add tip is also available and will show before completing the payment.

Get to Know Your Customers

Restaurants can view the profile and dining history of customers who have set up their Menumiz accounts. With this unique feature, restaurants will know a particular customer’s food and service preferences, etc. which can also help them create marketing campaigns, promos, loyalty programs, etc., and give their customers more personalized dining experience.

All About Your Restaurant

Menumiz has a dedicated restaurant or a café page where you can provide details about your restaurant and what kind of facilities are available, such as free Wi-Fi, parking, smoking area, etc. This feature also helps place your restaurant in Google Maps where potential customers can find and access your menu and services (some of these features are only available in selected countries and only functions in select versions of the application).

Overview of Menumiz Features

  • Digital menu maker
  • Digital menu
  • Mobile app for Android and iOS devices
  • Desktop web-based platform
  • Self-service order
  • Dedicated restaurant / café page
  • Pay-by-app service
  • Pay at the cashier
  • RJ11 cash drawer triggers
  • Order management
  • Payment and billing management
  • Tip management
  • Kitchen management
  • Floor management
  • Smart inventory management
  • Customer service
  • Accounting
  • Loyalty program and discount coupons
  • Rating and feedback
  • PCI compliant

What Problems Will Menumiz Solve?

Problem #1: Restaurants pay a huge amount of wages to waiters or waitress.

Solution: Menumiz reduces the number of wait staff and, at the same time, increases the kitchen workload by having a self-service order and payment option from mobiles.

Problem #2: Printing menus is a hassle always, also a paper menu cannot be updated quickly.

Solution: By using Menumiz, restaurants do not need to print paper menus; they can quickly add a new menu, update, change, hide or unhide menus in real time. They even can have the same menu with different price based on the day or time of the day.

Problem #3: Restaurants have to use multiple software for different purpose and functions.

Solution: Menumiz has all under one platform. Restaurants pay one subscription and enjoy all-in-one integrated features, such as having an inventory system, online booking, and online delivery. Menumiz also provides a platform for marketing and loyalty schemes.

Awards & Quality Certificates

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Menumiz Position In Our Categories

Position of Menumiz in our main categories:

20

Menumiz is one of the top 20 Restaurant Management Softwareproducts

20

Menumiz is one of the 20
Restaurant Management Software products


If you are considering Menumiz it may also be a good idea to check out other subcategories of Best Restaurant Management Software gathered in our database of SaaS software reviews.

Since each company has specific business wants, it is prudent for them to desist from looking for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such a platform even among popular software platforms. The clever thing to do would be to list the various vital elements that need consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Menumiz reviews and check out each of the other systems in your shortlist in detail. Such in-depth groundwork can make certain you discard ill-fitting applications and zero in on the system that offers all the elements you need for business success.

How Much Does Menumiz Cost?

Menumiz Pricing Plans:
Free trial
Free Plan
0
Flat Rate S
A$99/month
Flat Rate M
A$199/month
Flat Rate L
A$299/month
Flat Rate Plus
A$499/month
Pay As You Go
1.9% of Gross Sales or Min. of A$899

Menumiz offers the following basic and enterprise pricing packages:

Free Plan

  • Unlimited users
  • Unlimited kitchen sections
  • Full access
  • Setup fee waived
  • No Lock-in contract
  • 10 tables (max)
  • 7 concurrent scans (max)

Flat Rate S – A$99/month

  • Everything included in Free plan
  • 15 tables (max)
  • 15 concurrent scans (max)
  • 30-day trial period

Flat Rate M – A$199/month

  • All Flat Rate S features
  • Pay By App
  • Gateway Transaction Charges (30¢ per transaction)
  • E-Merchant (all major banks in Australia)
  • 20 tables (max)
  • 30 concurrent scans (max)
  • No trial period

Flat Rate L – A$299/month

  • All Flat Rate M features
  • Gateway Transaction Charges (25¢ per transaction)
  • 30 tables (max)
  • 50 concurrent scans (max)

Flat Rate Plus – A$499/month

  • All Flat Rate L features
  • Gateway Transaction Charges (20¢ per transaction)
  • 40 tables (max)
  • Unlimited concurrent scans

Pay As You Go – 1.9% of Gross Sales or Min. of A$899

  • All features
  • Gateway Transaction Charges (inclusive in price)
  • Unlimited tables
  • Unlimited concurrent scans

Different rates apply in Malaysia, New Zealand, and Singapore.

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Menumiz reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Menumiz. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

17

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

Menumiz User Reviews

Anonymous Reviewer

mariam k

4 months ago
Verified
user


Anonymous Reviewer

Sam Olias

Anonymous Reviewer

4 months ago
Verified
user


What are Menumiz pricing details?

Menumiz Pricing Plans:
Free trial
Free Plan
0
Flat Rate S
A$99/month
Flat Rate M
A$199/month
Flat Rate L
A$299/month
Flat Rate Plus
A$499/month
Pay As You Go
1.9% of Gross Sales or Min. of A$899

Menumiz offers the following basic and enterprise pricing packages:

Free Plan

  • Unlimited users
  • Unlimited kitchen sections
  • Full access
  • Setup fee waived
  • No Lock-in contract
  • 10 tables (max)
  • 7 concurrent scans (max)

Flat Rate S – A$99/month

  • Everything included in Free plan
  • 15 tables (max)
  • 15 concurrent scans (max)
  • 30-day trial period

Flat Rate M – A$199/month

  • All Flat Rate S features
  • Pay By App
  • Gateway Transaction Charges (30¢ per transaction)
  • E-Merchant (all major banks in Australia)
  • 20 tables (max)
  • 30 concurrent scans (max)
  • No trial period

Flat Rate L – A$299/month

  • All Flat Rate M features
  • Gateway Transaction Charges (25¢ per transaction)
  • 30 tables (max)
  • 50 concurrent scans (max)

Flat Rate Plus – A$499/month

  • All Flat Rate L features
  • Gateway Transaction Charges (20¢ per transaction)
  • 40 tables (max)
  • Unlimited concurrent scans

Pay As You Go – 1.9% of Gross Sales or Min. of A$899

  • All features
  • Gateway Transaction Charges (inclusive in price)
  • Unlimited tables
  • Unlimited concurrent scans

Different rates apply in Malaysia, New Zealand, and Singapore.

What integrations are available for Menumiz?

Menumiz integrates with the following business systems and applications:

  • Google Cloud Print
  • RJ11 Cash Drawers
  • Payment Express

User reviews


User reviews in total: 7

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The most favorable review

Anonymous Reviewer

4 months ago


Pros: It works perfectly with different kitchen routines and management.

Cons: This app does not have any problems yet.

The least favorable review

Anonymous Reviewer

4 months ago


Pros: They have tried to cover plenary business needs we face every day.

Cons: It is new and we haven't found any serious, real problem yet.

Anonymous Reviewer
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Published 4 months ago
Verified
user
It works perfectly with different kitchen routines and management.



1 person thinks this review is helpful

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Published 4 months ago
Verified
user
The application enables restaurant owners to design as many digital menus as they wish , the costumer is able to access active menus by scanning a QR code and posting...



2 people think this review is helpful

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Anonymous Reviewer
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Published 4 months ago
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user
They have tried to cover plenary business needs we face every day.



2 people think this review is helpful

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Published 4 months ago
Verified
user
Pro
review
This system delivers what exactly it claims...digital menu and self service order and bill management. We had used a QR order last year which sucked, it was just an...



3 people think this review is helpful

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Anonymous Reviewer
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Published 4 months ago
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Pro
review
A month ago I got an email from Menumiz claiming " Cut the wages " and I just ignored it. a few days later I went to CBD to buy some stuff and had got tired of...


Vendor Reply

Hi,

Thank you for your review and comments about Menumiz. We understand that most of the time you have to ask your customer to install the app in order to use a self-service and payment option and it might be a hassle for you, but you should consider that Menumiz has launched 10 Jan 2019 and this is a bout 47 days the system is live and hence, we do not have a huge installs and app users yet. We run app install campaigns locally wherever we have a restaurant implementing our system to compensate for the problem and this is the only thing we can do now.

But there is a suggestion which can solve your problem ( we usually share it directly with restaurants and cafes , not sure if you have been told before ) and that is a 5% discount on service charge as an incentive. we believe that your customer needs a reason to use self service order and payment beside all incentives we offer to them, but at the end of the day , this is the restaurant saving on wages by using less waitstaff, and hence it makes sense to charge less for service should it be a self service order. However, this is your choice and policy to offer such. ( it works when you charge 10% if it is a table -side order and 5% if a self-service)

Regards
Andrew
Menumiz Team


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Anonymous Reviewer
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Published 4 months ago
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user
Pro
review
We have terminated 6 waiters since switching to menumiz! the problem was not only the salaries , but the visa handling for them...each waiter was a nightmare to handle...



1 person thinks this review is helpful

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Anonymous Reviewer
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Published 5 months ago
There is no need for a waiter to bring a physical menu and there is no need for the customer to pay over the counter (for restaurants that have the Pay By App plan) as...



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