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Emailgistics Review
What is Emailgistics?
Emailgistics is a cloud-hosted SaaS shared inbox management platform specifically built for Microsoft 365. It sports a plethora of functionalities to help your team process emails faster, deliver better customer service, and boost their productivity.
The platform provides multiple message assignment options including automatic and manual assignment. The former option makes the message assignment less tedious and faster. When processing messages, administrators can configure rules to ensure that the messages are assigned to the right person. In addition, the platform makes certain that no email falls through the cracks by sending notifications or alerts for unanswered messages.
Emailgistics also provide managers insight into their team’s performance. The platform provides a customizable dashboard that can display up to seven reporting metrics. A team inbox and user reports are also available. The former provides statistics on your team performance as a whole while the latter helps managers spot behavior patterns that may prompt a need for corrective action or coaching.
What’s more, the platform offers an add-in for Outlook which gives the benefit of working in the familiar environment of Outlook.
Show MoreOverview of Emailgistics Benefits
Automated Message Assignment
Emailgistics automatic assignment makes assigning messages to agents faster and less tedious. Managers can configure their team inboxes and allow automatic assignment of emails to agents. They can also set the maximum number of messages that each agent will receive so they won’t be overwhelmed.
Comprehensive Set of Rules
Rules can be applied when an incoming message is received by a team inbox, when an agent manually moves a mail to another team inbox, or when assigning messages. This feature basically helps you process mails, ensure that messages are received by the right person, and boost the team’s efficiency.
User Availability
This feature helps managers ensure that client emails are received by agents who are present and can respond to the message immediately. Agents can toggle their own availability so managers can instantly know whether or not to assign messages to them.
Customizable Dashboard
The Emailgistics dashboard displays reporting metrics in real-time. Available metric gauges to choose from include open messages, received today, replied today, unassigned, user average reply time, assign messages, average reply time, and oldest message. You can choose up to seven metric gauges to display on the dashboard. This feature provides managers and users with valuable insight into their organization’s performance. It also enables them to spot any issues immediately and take necessary actions.
Show MoreOverview of Emailgistics Features
- Message Assignment Options
- Rules
- Snooze Messages
- Unanswered Alerts
- Customizable Dashboard
- Team Inbox Report & User Report
Awards & Quality Certificates
Emailgistics Position In Our Categories
Because companies have distinct business-related demands, it is wise they abstain from choosing an all-in-one, “perfect” software. Still, it would be difficult to try to stumble on such a software product even among well-known software products. The logical thing to undertake can be to tabulate the various significant aspects which need consideration including critical features, costing, skill aptitude of the users, business size, etc. After which, you should perform the product research fully. Go over some of these Emailgistics evaluations and check out the other software solutions in your shortlist in detail. Such comprehensive research guarantees you keep away from poorly fit apps and select the one that includes all the aspects your business requires.
Position of Emailgistics in our main categories:
Enterprises have unique wants and requirements and no software solution can be ideal in such a condition. It is pointless to try to find a perfect out-of-the-box software product that meets all your business wants. The smart thing to do would be to modify the solution for your specific needs, worker skill levels, finances, and other elements. For these reasons, do not rush and subscribe to well-publicized popular systems. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your homework, check out each short-listed platform in detail, read a few Emailgistics Email Management Software reviews, call the seller for explanations, and finally select the app that offers what you need.
How Much Does Emailgistics Cost?
Emailgistics Pricing Plans:
Free Trial
Basic Plan
$10/user/month
Professional Plan
$24/user/month
What are Emailgistics pricing details?
Emailgistics Pricing Plans:
Free Trial
Basic Plan
$10/user/month
Professional Plan
$24/user/month
Emailgistic offers two SMB and enterprise pricing plans, the Basic and Professional plans. A free trial is available but only for the Basic plan.
Basic Plan – $10/user/month
- Unlimited Team Inboxes
- Dashboard and Inbox
- User Reports
- Use any mail client compatible with Office 365
- Standard Workflow Rules
- Automated Message Assignment
- One-click Availability
- Time-zone Aware
Professional Plan – $24/user/month
- Everything in Basic plan
- User & Inbox Schedules
- Advanced Workflow Rules
- Advanced “Assign to the Previous Owner”
- Standard Outlook Add-in Features
- Additional Reports
User Satisfaction
Positive Social Media Mentions
303
Negative Social Media Mentions
19
We realize that when you choose to buy a Email Management Software it’s important not only to learn how professionals rank it in their reviews, but also to find out whether the actual clients and companies that bought these solutions are actually content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Emailgistics reviews across a vast range of social media sites. The data is then featured in an easy to digest format revealing how many people had positive and negative experience with Emailgistics. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Emailgistics?
Emailgistics integrates with Microsoft Outlook.
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