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Emailgistics Review
What is Emailgistics?
Emailgistics is a cloud-hosted SaaS shared inbox management platform specifically built for Microsoft 365. It sports a plethora of functionalities to help your team process emails faster, deliver better customer service, and boost their productivity.
The platform provides multiple message assignment options including automatic and manual assignment. The former option makes the message assignment less tedious and faster. When processing messages, administrators can configure rules to ensure that the messages are assigned to the right person. In addition, the platform makes certain that no email falls through the cracks by sending notifications or alerts for unanswered messages.
Emailgistics also provide managers insight into their team’s performance. The platform provides a customizable dashboard that can display up to seven reporting metrics. A team inbox and user reports are also available. The former provides statistics on your team performance as a whole while the latter helps managers spot behavior patterns that may prompt a need for corrective action or coaching.
What’s more, the platform offers an add-in for Outlook which gives the benefit of working in the familiar environment of Outlook.
Show MoreOverview of Emailgistics Benefits
Automated Message Assignment
Emailgistics automatic assignment makes assigning messages to agents faster and less tedious. Managers can configure their team inboxes and allow automatic assignment of emails to agents. They can also set the maximum number of messages that each agent will receive so they won’t be overwhelmed.
Comprehensive Set of Rules
Rules can be applied when an incoming message is received by a team inbox, when an agent manually moves a mail to another team inbox, or when assigning messages. This feature basically helps you process mails, ensure that messages are received by the right person, and boost the team’s efficiency.
User Availability
This feature helps managers ensure that client emails are received by agents who are present and can respond to the message immediately. Agents can toggle their own availability so managers can instantly know whether or not to assign messages to them.
Customizable Dashboard
The Emailgistics dashboard displays reporting metrics in real-time. Available metric gauges to choose from include open messages, received today, replied today, unassigned, user average reply time, assign messages, average reply time, and oldest message. You can choose up to seven metric gauges to display on the dashboard. This feature provides managers and users with valuable insight into their organization’s performance. It also enables them to spot any issues immediately and take necessary actions.
Show MoreOverview of Emailgistics Features
- Message Assignment Options
- Rules
- Snooze Messages
- Unanswered Alerts
- Customizable Dashboard
- Team Inbox Report & User Report
Awards & Quality Certificates
Emailgistics Position In Our Categories
Knowing that companies have distinct business requirements, it is practical they steer clear of subscribing to an all-in-one, ideal solution. Just the same, it is almost impossible to come across such an app even among popular software systems. The better thing to undertake can be to tabulate the various major aspects which call for a analysis including major features, plans, skill levels of the users, business size, etc. After which, you should conduct the research through and through. Read some of these Emailgistics evaluations and scrutinize each of the software solutions in your shortlist in detail. Such comprehensive research can make sure you circumvent ill-fitting applications and choose the one that includes all the benefits your business requires to realize efficiency.
Position of Emailgistics in our main categories:
There are well-liked and widely used applications in each software group. But are they necessarily the best fit for your organization’s unique requirements? A popular software product may have thousands of customers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Emailgistics Email Management Software reviews and think about the elements that you want in the software such as the cost, main tools, available integrations etc. Then, choose a few systems that fit your wants. Try out the free trials of these apps, read online comments, get clarifications from the seller, and do your homework thoroughly. This in-depth research is certain to assist you choose the most excellent software application for your organization’s specific wants.
How Much Does Emailgistics Cost?
Emailgistics Pricing Plans:
Free Trial
Basic Plan
$10/user/month
Professional Plan
$24/user/month
What are Emailgistics pricing details?
Emailgistics Pricing Plans:
Free Trial
Basic Plan
$10/user/month
Professional Plan
$24/user/month
Emailgistic offers two SMB and enterprise pricing plans, the Basic and Professional plans. A free trial is available but only for the Basic plan.
Basic Plan – $10/user/month
- Unlimited Team Inboxes
- Dashboard and Inbox
- User Reports
- Use any mail client compatible with Office 365
- Standard Workflow Rules
- Automated Message Assignment
- One-click Availability
- Time-zone Aware
Professional Plan – $24/user/month
- Everything in Basic plan
- User & Inbox Schedules
- Advanced Workflow Rules
- Advanced “Assign to the Previous Owner”
- Standard Outlook Add-in Features
- Additional Reports
User Satisfaction
Positive Social Media Mentions
303
Negative Social Media Mentions
19
We realize that when you choose to get a Email Management Software it’s important not only to see how experts score it in their reviews, but also to check whether the real users and businesses that use it are indeed happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Emailgistics reviews across a broad array of social media sites. The data is then featured in an easy to digest format indicating how many people had positive and negative experience with Emailgistics. With that information at hand you should be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Emailgistics?
Emailgistics integrates with Microsoft Outlook.
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