eTechSupport is a managed IT services provider that delivers high-quality and cost-effective infrastructure management and technical support outsourcing services for web hosting companies worldwide. eTechSupport helps web hosting organizations and teams improve employee efficiency and productivity, customer satisfaction, resource saving, and business competitiveness and growth.
They can offload various remote infrastructure management tasks to eTechSupport’s teams of certified, skilled, and experienced IT professionals. These include server monitoring, management, and maintenance; server performance analysis and optimization; and OS, hardware, software, web services, and control panel auditing and updating.
Moreover, eTechSupport can assist in handling databases and securing infrastructure and servers from threats and vulnerabilities. One-off server management tasks can be outsourced based on hourly billing, such as server implementation, data migration, security patching, firewall configuration, backup restoration, and cloud management.
The MSP enables them to hire dedicated or semi-dedicated support staff capable of handling and resolving customer issues and completing technical tasks of varying complexity and difficulty. Round-the-clock support is provided to their customers via email, phone, live chat, and ticket. Plus, eTechSupport allows technical support auditing and reporting by QAs, direct technicians communication via email and chat, and data center coordination for server, hardware, and software monitoring.
Show MoreCost Savings
With eTechSupport, you can obtain dedicated support staff who work for your company alone or share semi-dedicated support staff with other web hosting companies. They will remotely assist customers in various time zones, locations, and languages across the globe. This enables you to deliver timely, complete, and personalized technical support to your customers at minimal expense. Thus, you’ll avoid the costs of hiring in-house employees and building and maintaining your own support team, like payroll, facilities, and equipment.
Employee Efficiency & Productivity
Your employees can spend more time and effort on activities that drive revenue and growth. They don’t have to divide their attention between essential business tasks and customer support or infrastructure management. A team of certified and experienced professionals will relieve them from the burdens of web hosting support. Such professionals have the expertise required to provide L1, L2, and L3 technical support. They can also handle installing and monitoring services and servers, replication and troubleshooting issues, and maintenance of service-level agreements.
Business Continuity & Performance
eTechSuport takes care of infrastructure management so you can achieve optimum business continuity and performance. Dedicated technicians will instantly and regularly track, analyze, handle, and optimize your Windows or Linux servers’ availability, capacity, and performance. They can check how much CPU, disk space, memory, and network bandwidth the servers use in real-time. Moreover, they’ll be able to verify if there are sufficient server resources available to handle unexpected surges in requests and traffic. You can reduce downtime while improving the availability and reliability of your servers, services, and websites.
Customer Satisfaction
You and your employees can leverage a wide range of advice, skill sets, and technologies that are usually accessible only to large companies. You can utilize these resources to provide better customer service while keeping up with your competitors. The support staff will manage customer concerns and problems throughout the day, week, and year. They’ll do this per your shift schedules, business processes and systems, and SLAs. eTechSupport also deploys QA experts who supervise and evaluate your outsourced support events, activities, and staff.
Show MoreKnowing that companies have their own business demands, it is practical that they abstain from subscribing to an all-encompassing, ”best” software system. Nonetheless, it would be hard to try to discover such a software product even among popular software solutions. The clever thing to undertake can be to write the varied critical factors which entail careful thought including important features, plans, skill aptitude of staff, organizational size, etc. The second step is, you should do your research systematically. Read some of these eTechSupport review articles and scrutinize each of the applications in your shortlist more closely. Such all-encompassing research ensures you take out mismatched applications and buy the one that offers all the features your company requires.
Position of eTechSupport in our main categories:
eTechSupport is one of the top 500 IT Management Software products
If you are interested in eTechSupport it might also be sensible to investigate other subcategories of IT Management Software gathered in our database of B2B software reviews.
Since each company has particular business needs, it is prudent for them to refrain from looking for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such a system even among widely used software platforms. The clever thing to do would be to jot down the various essential factors that need consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some eTechSupport IT Management Software reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive research can make sure you reject ill-fitting applications and select the app that presents all the elements you require for business success.
eTechSupport Pricing Plans:
Starts at $499/month
Starts at $249/staff/month
Starts at $300/staff/month
Starts at $150/staff/month
Starts at $25/server/month
Starts at $35/server/month
Starts at $25/server/month
Starts at $99/server/month
Contact vendor
eTechSupport Pricing Plans:
Starts at $499/month
Starts at $249/staff/month
Starts at $300/staff/month
Starts at $150/staff/month
Starts at $25/server/month
Starts at $35/server/month
Starts at $25/server/month
Starts at $99/server/month
Contact vendor
eTechSupport provides several enterprise pricing plans for web hosting companies and businesses to choose from. You can avail monthly or hourly administration, full web hosting support, dedicated or semi-dedicated support staffing, and ticket-based support services plans. Here are the details:
Web Hosting Support – Starts at $499/month
Support Staffing Plans
Dedicated Level-1 Support Staff – $249/staff/month
Dedicated Level-2 Support Staff – $549/staff/month
Dedicated Level-3 Support Staff – $849/staff/month
Semi- Dedicated Level-1 Support Staff – $300/staff/month
Semi- Dedicated Level-2 Support Staff – $450/staff/month
Semi- Dedicated Level-3 Support Staff – $600/staff/month
Pay-Per-Ticket Support Plans
50 Tickets – $150/month ($3/resolved ticket)
100 Tickets – $250/month ($2.50/resolved ticket)
250 Tickets – $500/month ($2/resolved ticket)
500 Tickets – $750/month ($1.50/resolved ticket)
1,000 Tickets – $1,250/month ($1.25/resolved ticket)
Server Monitoring & Management – Starts at $25/server/month
Database Administration – Starts at $35/server/month
Server Security & Hardening – Starts at $25/server/month
Server Migration – Starts at $99/server/month
Hourly Server Management – by quote
We realize that when you decide to purchase a IT Management Software it’s crucial not only to learn how professionals score it in their reviews, but also to find out whether the real people and businesses that use these solutions are indeed satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and eTechSupport reviews across a wide range of social media sites. The information is then featured in an easy to understand format showing how many users had positive and negative experience with eTechSupport. With that information at your disposal you should be equipped to make an informed business decision that you won’t regret.
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