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etouches Review

etouches
Our score: 9.0 User satisfaction: 100%

What is etouches?

etouches is a cloud-based event management platform that provides everything required to effectively manage pre and post-event activities. The management features that come with this solution include but are not limited to registration management,  management and data analysis, marketing management, and logistics management.

The company has recently acquired a mobile application provider named TapCrowd and has integrated it with it’s already existing event management solution. The mobile application provider boosts the effectiveness of the solution and provides the event management professionals with the leverage to perform management tasks on the go.

etouches comes with multilingual support which makes enables it to cater to the needs of event managers from different geographical locations.

Overview of etouches Benefits

The solution is highly user-friendly and anyone with the basic knowledge of using today’s technology can easily run and manage the solution.  But if a user still needs assistance in the smooth operation of the software, s/he can contact the support staff of etouches that is available 24/7.  The support staff is well trained and capable of addressing the problems of worldwide clients. So far, more than 1 thousand customers from 35 countries have used the etouches products to manage over a hundred thousand events.

eSurvey is one of the etouches product that assists the event managers in designing survey forms and distribute it among all the attendees.  There is no limit to the number of questions in the surveys. Moreover, the event managers can generate reports and do visual presentation through pie charts and graphs.

eReg is another product that helps the event managers in the pre-event phase where they manage registration of the participants. The features of the product include registration workflow design, invitation management, registration management, and invitation. The product also helps the event professionals in doing travel arrangements and booking management.

etoches’ other products are eMarketing, eHome,  and eRFP that encompass all the aspects of event planning, execution, and post-event activities management.

Overview of etouches Features

  • Registration management
  • Invitation management
  • Venue management
  • Floor/seating management
  • Travel and housing management
  • Marketing management
  • Budget management
  • Automation of team meetings
  • email marketing
  • Surveys
  • Data visualization and reports
  • Task management
  • Scheduling
  • Badges and certificates generation
  • Badge scanner

etouches Position In Our Categories

Knowing that businesses have special business-related requirements, it is only practical that they abstain from going for a one-size-fits-all, “perfect” system. Still, it is hard to try to come across such an app even among popular software systems.
The rational step to do should be to set down the varied chief aspects that merit careful thought such as key features, packages, skill capability of staff members, organizational size, etc. After which, you should double down on your research exhaustively. Go over some of these etouches review articles and scrutinize the other software products in your shortlist more closely. Such detailed product research ensures you keep away from ill-fitting apps and select the one which offers all the benefits your business requires to be successful.

Position of etouches in our main categories:

TOP 10

etouches is one of the top 10 Event Management Software products

If you are interested in etouches it might also be beneficial to investigate other subcategories of Event Management Software collected in our base of SaaS software reviews.

Each organization has different needs and needs an application that can be customized for their size, kind of staff members and clients, and the specific industry they are in. For these reasons, no system can proffer perfect tools off-the-shelf. When you look for a software app, first be sure what you require it for. Read some etouches Event Management Software reviews and ask yourself do you desire basic functionality or do you need complex functionality? Are there any industry-specific features that you are looking for? Get the answers to these queries to aid your search. There are lots of elements that you need to mull over and these include your finances, specific business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the system that presents all that you require to improve your firm efficiency and productivity.

How Much Does etouches Cost?

etouches Pricing Plans:

Free Trial

etouches offers two quote-based enterprise pricing plans that vary according to the features and number of attendees. Additional features and add-ons can be added to the plan by paying additional fees. Here are the details for each plan:

Standard

  • Minimum 1000 registrations per year
  • Price drops with increasing volume
  • Access to all modules
  • 24/7 support
  • Software training included

Enterprise – fixed annual fee

  • Minimum 25000 registers per year
  • 3 years agreement
  • Unlimited events
  • 24/7 support
  • Implementation support
  • Software training included

User Satisfaction

Positive Social Media Mentions 91
Negative Social Media Mentions 0

We realize that when you make a decision to buy Event Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and etouches reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with etouches. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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etouches Comparisons

etouches user reviews

We simply love this program

Read full review >
Jessie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

Wonderful product

Read full review >
Stella
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2018 Company Size: 1-10 Employees Industry: Non-Profit Organization

Etouches makes my work much easier

Read full review >
Sophia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2018 Company Size: 11-50 Employees Industry: Non-Profit Organization

eTouches offers flexibility and great integrations

Read full review >
Alejandro
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.04.2018 Company Size: 1-10 Employees Industry: Events Services

Etouches offers great set of features

Read full review >
Darrell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.03.2018 Company Size: 11-50 Employees Industry: Non-Profit Organization

What are etouches pricing details?

etouches Pricing Plans:

Free Trial

etouches offers two quote-based enterprise pricing plans that vary according to the features and number of attendees. Additional features and add-ons can be added to the plan by paying additional fees. Here are the details for each plan:

Standard

  • Minimum 1000 registrations per year
  • Price drops with increasing volume
  • Access to all modules
  • 24/7 support
  • Software training included

Enterprise – fixed annual fee

  • Minimum 25000 registers per year
  • 3 years agreement
  • Unlimited events
  • 24/7 support
  • Implementation support
  • Software training included

What integrations are available for etouches?

etouches integrates with the following business systems and applications:

  • Concur
  • Marketo
  • Oracle
  • Eloqua
  • Google Analytics
  • Silverpop
  • Salesforce Sales Cloud

etouches average rating:

Average score
5/5 (11 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Sam

PROS: We have been using eTouches since 2012. The company has improved and grow over the time. We are very happy with this product and the results. It is easy to use, it has wonderful customer support, great online learning curve, helpful API, great integration between modules and onsite experience. We are able to work with various currencies, multiple global payment gateways and various languages including Chinese.

CONS: It lacks development of online booth sales and some management module, it has slow development of integration with AMSs like NetForum and others. The appointment scheduling module has limited scope as well.

Reviewed 2 years ago

Read full review >

The least favorable review

Wendy

PROS: We used to gather RSVPS via email and this was time-consuming process. This kind of automated process saves us huge amount of time and effort. The tool is so intuitive that knows when we recorded the RSVP and we don’t have to wait for someone to get back to them personally. We are able to take advantage for the e-marketing and to send invites. It has great registration page templates. They have improved the look od the program.

CONS: The software can be glitch sometimes, we cannot easily copy-paste text from word document into e-touches email widnow. In addition, I have to say that formation options are not intuitive. It happened often when I create an email and when I want to look it over I have found that the formatting has messed up the whole email.

Reviewed 2 years ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

We simply love this program

Read full review >
Jessie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: We organize 10 events a year, we have started our business with eTouches. This tool helps us to manage members, the pages have great design, and the setup of administrative invoices and other documents is easy. We can easily manage complex information gathering, we are able to copy all the setup. When it comes to communication management it allows us to easily manage the layout of emails with event-specific customization, to send out invitation, to manage automated email for incomplete registration. We have daily email custom report, finance management tools. We are able to monitor the engagement, and to keep track of those who are not engaged.

CONS: Etouches has lot of modules and it can be really confusing, because I can’t learn everything.

What do you think about this review? Great Poor

Wonderful product

Read full review >
Stella
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2018 Company Size: 1-10 Employees Industry: Non-Profit Organization

PROS: Our clients have complex event structures. One of them has 300 separate events with 5 day program. Thankfully, with this product we don’t allow people to register for two events at the same time. We are able to decrease the need for staff in the registration process and to ensure that classes accept only the maximum established by the teachers. Also, this tool provides great integrations with its various modules so we can better eliminate duplicate keystroking and to increase the accuracy. The transition from eSelect to Ereg is simple as well the creation of mobile app in e-mobile.

CONS: Whenever I run into some issue or have some suggestions I always contact its support team. I have to say that I’m very satisfied from their responsiveness and the fact that they always managed to improve every aspect of the software.

What do you think about this review? Great Poor

Etouches makes my work much easier

Read full review >
Sophia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2018 Company Size: 11-50 Employees Industry: Non-Profit Organization

PROS: ETouches is easy to use, it is intuitive and user-friendly platform. It suits all our needs starting from setting up the registrations to marketing events and it allows us to syncing it back to our database which is in Salesforce. This is one of the most important tool for every event. Our team can get things done quickly and efficiently by providing high-quality materials.

CONS: I would like to see some features and I told their customer service about the ideas of these new features. They always work to improve the program and to update it.

What do you think about this review? Great Poor

eTouches offers flexibility and great integrations

Read full review >
Alejandro
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.04.2018 Company Size: 1-10 Employees Industry: Events Services

PROS: I love the integration between modules, it is user friendly app. It has task management options, it is versatile and it has wonderful customer support.

CONS: The HTML coding doesn’t work on “view”, this can be really frustrating if you are not familiar with coding. There is no option to see whether the setting on eSelect are sync with eReg settings. Also, the fromating of spreadsheets sometimes goes off. It would be great if there is an option to link email tasks with people so they could update their tasks quicker instead of searching through the task list.

What do you think about this review? Great Poor

Etouches offers great set of features

Read full review >
Darrell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.03.2018 Company Size: 11-50 Employees Industry: Non-Profit Organization

PROS: Thanks to this tool we have one-stop for all registrations. This is extremely flexible solution that is capable to handle most complex needs. We are able to accommodate all attendee categories with different set-up options. I love the ability to connect events to mailing lists in e-Marketing. It allows us to print badges for the event on the day directly from this platform. We haven’t used its full potential but we look forward to explore all its features and options.

CONS: The flexibility of this software comes with some downsides, for e.g. if we want to add new categories then had to remember some areas. This can be really complicated because we have lot of categories.

What do you think about this review? Great Poor

Powerful association management solution

Read full review >
Sam
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.03.2018 Company Size: More than 100 Employees Industry: N/A

PROS: We have been using eTouches since 2012. The company has improved and grow over the time. We are very happy with this product and the results. It is easy to use, it has wonderful customer support, great online learning curve, helpful API, great integration between modules and onsite experience. We are able to work with various currencies, multiple global payment gateways and various languages including Chinese.

CONS: It lacks development of online booth sales and some management module, it has slow development of integration with AMSs like NetForum and others. The appointment scheduling module has limited scope as well.

What do you think about this review? Great Poor

This is a life-changing product

Read full review >
Lloyd
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.03.2018 Company Size: 11-50 Employees Industry: Non-Profit Organization

PROS: We have used other event registration system but we have received lot of complaints from the attendees about the whole registration process. We all know that know everyone makes the registration via their phone. Thankfully, this tool offers onsite registration and mobile check-in tools. I like the post-event wrap up. We can send “Thank you” emails to the attendees. It has great integration with eTouches and Salesforce. We are able to keep track of those who have received emails and the program they registered for.

CONS: There are some things I wish could be integrated in eTouches, but I’m able to tell them my suggestion via customer support and I believe they would work on these ones. They always release updates to various modules in order to increase functionality.

What do you think about this review? Great Poor

eTouches is great product for event planning

Read full review >
Sheri
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.02.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: ETouches provides great integrations and it is great product for event registration, call proposals, dynamic agenda, budgeting, event seating charts, email marketing, social media, event mobile app and many other features. The good thing about this software is that it can be used by every team member of our organization for event planning, management. We all use same platform and work from same data set. The mobile app is easy to use and our attendees simply love this app.

CONS: The learning curve can be difficult. Some of the data is not fully integrated.

What do you think about this review? Great Poor

eTouches is great tool when it comes to event planning and managing

Read full review >
Winston
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.02.2018 Company Size: More than 100 Employees Industry: Mechanical or Industrial Engineering

PROS: Thanks to eTouches event management platform we are able to streamline the event and meeting management tasks and to create possibilities in order to co-work efficiently across countries. Once you fully implement the platform it will generate great overview of Grundfos from each event investment.

CONS: I don’t want when it comes to implementing event management platform because it requires strong driver person to lead and carry out the implementation job. But when it comes to its customer support members they are one of the best support team I have ever worked with.

What do you think about this review? Great Poor

It helps us to do our work smoothly

Read full review >
Wendy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.01.2018 Company Size: More than 100 Employees Industry: International Affairs

PROS: We used to gather RSVPS via email and this was time-consuming process. This kind of automated process saves us huge amount of time and effort. The tool is so intuitive that knows when we recorded the RSVP and we don’t have to wait for someone to get back to them personally. We are able to take advantage for the e-marketing and to send invites. It has great registration page templates. They have improved the look od the program.

CONS: The software can be glitch sometimes, we cannot easily copy-paste text from word document into e-touches email widnow. In addition, I have to say that formation options are not intuitive. It happened often when I create an email and when I want to look it over I have found that the formatting has messed up the whole email.

What do you think about this review? Great Poor

Simple and easy to learn Etouches

Read full review >
Cassandra
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: ETouches is made for managing events into small pieces. We use this tool along with our Marketing Automation Platform, so we can provide smooth integration back to our MAP. It is easy to learn and easy to use, it doesn’t require specific skills. To be honest, we don’t use this software to its fullest, but we are very satisfied from it. I love the integration functionality.

CONS: It would be great if they could provide m0ore templates for pages and emailers, so I can easily get an event setup in few minutes. Also, it would be great if there is an option to trial other modules in order see what works best for us.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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