Firm Central Review
What is Firm Central?
Firm Central is legal management system developed by Thomson Reuters. This cloud-based software brings together all the legal procedures into a single platform. Matter management, document management, calendar management, scheduling and invoicing, email monitoring, document customization, and email management are some of the useful features this software has to offer.
Firm Central is gaining a reputation for its useful integrations such as custom form builders, and calendaring rules. Also, highly secure database and reliable security protocols make it one of the most secure cloud-based legal management tools. Firm Central offers affordable pricing plans and easy payment schemes to make it affordable for small and medium-sized law firms. It’s a really helpful tool for the legal personnel to organize and monitor the daily procedures in the firm.
Show MoreOverview of Firm Central Benefits
Firms Central brings all the required tools and resources that you need to enhance the performance of your legal firm into one place. With the help of this software, you can reduce the human resource requirements for the tasks such as managing the matter and documents, managing the invoices and bills, and managing the scheduling and calendaring tasks. This, in turn, reduces the time required to perform a particular task. Moreover, the record keeping is less hectic, and tracking of a client’s history becomes easier. For legal firm managers, Firm Central is an ultimate tool to optimize the monitoring and management procedures.
Firm Central is integrable with Westlaw Form Builder, which is a tool to create, customize, and store a variety of legal forms and documents. This allows the users to personalize all the paperwork according to the requirements of a specific case or a customer. Reducing the redundancies in the paperwork saves time for both the client and legal expert, and also enables them to focus on the critical requirements of the case that is under process.
The security of all the legal data processed or stored in software is of critical importance. Firm Central is a product of Thomson Reuters’ and all the data processed by the software is stored in Thomson Reuters’ database. Firm Central also uses the parent company’s SOC2 security protocol.
Show MoreOverview of Firm Central Features
- Invoicing and billing feature
- Calendar management feature
- Client’s history management
- Client’s case management
- Contact’s management
- Conflict resolution
- Tasks management
- Emails management
- Trust accounting
- Time management
- Matter management
- Document management
- Conflict checking
- Contacts
- Legal Time & Billing
- Payment and invoicing
- Mobile accessibility
- Reporting
- Westlaw Integration
- Custom form creation
- Legal court rules calendar
- Custom deadlines
Firm Central Position In Our Categories
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Position of Firm Central in our main categories:
TOP
10
Firm Central is one of the top 10 Law Practice Management Software products
If you are interested in Firm Central it could also be sensible to investigate other subcategories of Law Practice Management Software collected in our database of SaaS software reviews.
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How Much Does Firm Central Cost?
Firm Central Pricing Plans:
Free Trial
CORE
$40/user/month
ESSENTIAL
$65/user/month
PREMIER
$105/user/month
What are Firm Central pricing details?
Firm Central Pricing Plans:
Free Trial
CORE
$40/user/month
ESSENTIAL
$65/user/month
PREMIER
$105/user/month
Firms Central offers three SMB and enterprise pricing plans for users to choose from. The vendor also offers a free trial that you can use to try out the software with no obligations. Below you can find the details of paid plans:
CORE – $40/user/month
- Client, document, and matter management
- Secure client portal
- Calendar that can be synched with Outlook
- Forms automation
- Customizable user area and contact fields
- 24-hour Live Support
ESSENTIAL – $65/user/month
- All the features of CORE plan.
- Multiple billing and fee ranges
- Customizable Invoicing
- Secure Accounting
- One-click Invoices
PREMIER – $105/user/month
- All the features of ESSENTIAL plan.
- Legal deadline calculations
- Court Rule Authority access
- Deadline Customization
- Access to third part calendars
- Automated Alerts and Notifications
- Custom events and alerts option
User Satisfaction
Positive Social Media Mentions
121
Negative Social Media Mentions
4
We know that when you make a decision to buy a Law Practice Management Software it’s important not only to learn how professionals score it in their reviews, but also to check if the actual people and businesses that use it are actually content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Firm Central reviews across a broad range of social media sites. The information is then presented in a simple to understand form indicating how many users had positive and negative experience with Firm Central. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Firm Central?
Firm Central integrates with the following apps and systems:
- Thomson Reutors’ Custom Forms
- Westlaw Doc & Form Builder
- Westlaw Legal Research
- Microsoft Outlook
- Practical Law legal know-how
- Case Notebook
- QuickBooks
Firm Central User Reviews
Firm Central average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Firm Central features various functions and services that are all helpful to me. It has a handy company dashboard and calendar feature, supports file upload, as well as accounting or billing functionalities. Support for collaborative work is also excellent since it lets a few people work together in one account. Plus, it has seamless sharing features for stored files, and it has an authorization level setting for each access.
CONS: Firm Central requires you to enter the name of each user of an account. This is quite inconvenient when you have new staff. An account automatically signs out when it stays inactive for a considerable amount of time as well. Moreover, I hope it comes with a calendar event or reminder notifications.
The least favorable review
PROS: Kudos to Firm Central for giving me fantastic customer support! It is really helpful to me at any time.
CONS: I feel that some features aren’t optimized in terms of functionalities. However, I notice that the developers are improving such options little by little.
More reviews from 5 actual users:
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Latest
- Latest
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- Most positive
- Most negative
Runs efficiently without a problem
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 24.09.2021
Company Size: 11-50 Employees
Industry: Events Services
PROS: Best feature of Firm Central involves the storage of client data in a secured environment. We use this to store all other legal details we have as well. This environment storage also has superb security and accessibility, which means it is perfect for our firm.
CONS: I have nothing to say about the disadvantages of Firm Central. It runs efficiently; and as I’ve mentioned, provides us with a suitable storage option.
Offers a lot of awesome possibilities
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 10.08.2021
Company Size: More than 100 Employees
Industry: Accounting
PROS: Kudos to Firm Central for giving me fantastic customer support! It is really helpful to me at any time.
CONS: I feel that some features aren’t optimized in terms of functionalities. However, I notice that the developers are improving such options little by little.
Convenient, useful and robust management tool
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 02.02.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: Firm Central features various functions and services that are all helpful to me. It has a handy company dashboard and calendar feature, supports file upload, as well as accounting or billing functionalities. Support for collaborative work is also excellent since it lets a few people work together in one account. Plus, it has seamless sharing features for stored files, and it has an authorization level setting for each access.
CONS: Firm Central requires you to enter the name of each user of an account. This is quite inconvenient when you have new staff. An account automatically signs out when it stays inactive for a considerable amount of time as well. Moreover, I hope it comes with a calendar event or reminder notifications.
Awesome management tool, but needs more enhancements
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 31.12.2020
Company Size: 11-50 Employees
Industry: Law Practice
PROS: With Firm Central, it is easier for me to let my clients access certain confidential documents. It is also wonderful to note that the calendar in my Firm Central account can sync with my Google Calendar.
CONS: I hope the Firm Central user support service would improve. I’m not satisfied with how they’ve helped me since they do not carefully abide by my schedule.
Fits well in our law service office
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 27.07.2020
Company Size: 11-50 Employees
Industry: Higher Education
PROS: One thing I like about Firm Central is its set of amazing features. It has a convenient dashboard for uploading client details, a calendar tool, and some built-in features for accounting and billing. Moreover, I love that it accommodates multiple users in one account. Firm Central also has access to SharePoint connectivity for better uploading of documents among other files. And we can easily share such files for others to open.
CONS: Firm Central doesn’t come with alerts for calendar schedules. Noticeably, it logs out by itself when you leave it idle for some time. We also find it inconvenient to add every user to our account, especially when there are some new employees.
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Firm Central user reviews
Runs efficiently without a problem
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 24.09.2021
Company Size: 11-50 Employees
Industry: Events Services
Offers a lot of awesome possibilities
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4/5
Overall impression
3/5
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Published on: 10.08.2021
Company Size: More than 100 Employees
Industry: Accounting
Convenient, useful and robust management tool
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 02.02.2021
Company Size: More than 100 Employees
Industry: N/A
Awesome management tool, but needs more enhancements
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 31.12.2020
Company Size: 11-50 Employees
Industry: Law Practice
Fits well in our law service office
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 27.07.2020
Company Size: 11-50 Employees
Industry: Higher Education
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