Guestmeter Review
What is Guestmeter?
Guestmeter is a cloud-based property and reputation management software ideal for businesses of any size, especially those in the hospitality industry. The app is used by businesses in more than 35 countries. Guestmeter was designed to help you collect customer feedback through international SMS, email surveys, and printable QR cards.
The app’s other main features include multi-property management, lobby kiosk, and API integration. You will also be notified when guests have finished filling out a survey and have sent it back to you.
Guestmeter has a dashboard with all the reports and analytics that you have gathered from your guests. Because the summarized data is in one place, this makes it easy to analyze which areas your business stands out in and which areas need improvement.
Show MoreOverview of Guestmeter Benefits
Guest Satisfaction Surveys
Guestmeter lets you send guest satisfaction surveys via email or international SMS. The survey questionnaires also have printable QR codes, allowing you to hand out the surveys to your guests immediately after their experience. When your guests fill up the surveys, you can segregate the positive from the negative responses. This allows you to see where your business shines and which services need improvement.
Credit Card Processing
Guestmeter supports cashless and contactless payments. The vendor accepts all major credit cards such as MasterCard, American Express, and Visa. This makes payments and verifications fast and easy.
Plan Change or Upgrade
Guestmeter makes it easy to change or upgrade plans. The vendor does not ask for your credit card details when you sign up for the free trial. You can cancel the trial at any time without added charge to you. You can also change your current paid plan to another plan easily. For example, if you decide to upgrade from the Small plan to the Medium plan, or downgrade from the X-Large plan to the Large plan, you can do so at any time without any hang-ups.
Data Security
Guestmeter implements strict security standards to protect your data, namely ISO/IEC 27001 and ISO/IEC 27018. The vendor also adopts annual inspections and security audits to ensure that your data will not get lost or stolen.
Show MoreOverview of Guestmeter Features
- SMS & Email Surveys
- Multi-Property Management
- Lobby Kiosk
- Printable QR Cards
- Alerts & Notifications
What Problems Will Guestmeter Solve?
Scenario 1: Guestmeter identifies unhappy guests via a guest satisfaction survey. If the guest feedback is negative, it automatically forwards the guest to guest experience managers to resolve the issue before it’s published on online review sites.
Scenario 2: Guestmeter identifies happy guests via a guest satisfaction survey. If the guest feedback is positive, it automatically forwards the guest to online review sites such as TripAdvisor, and Google Reviews, among others, to get more positive reviews.
Scenario 3: Hospitality professionals can capture guest e-mails at the point of experience by using on-site printable QR card surveys for getting direct feedbacks and turn the guest experience into more positive reviews.
Awards & Quality Certificates
Guestmeter Position In Our Categories
Since businesses have specific business requirements, it is sensible that they steer clear of going for a one-size-fits-all, ”best” business program. Having said that, it would be difficult to stumble on such a software system even among branded software solutions. The right thing to do would be to spell out the numerous essential aspects that call for a deliberation including crucial features, budget, technical skill ability of staff, organizational size, etc. The second step is, you should conduct your research systematically. Read these Guestmeter evaluations and scrutinize each of the software solutions in your list in detail. Such detailed research guarantee you circumvent unsuitable apps and pay for the one which meets all the function your business requires to be successful.
Position of Guestmeter in our main categories:
TOP
50
Guestmeter is one of the top 50 Reputation Management Software products
If you are considering Guestmeter it could also be beneficial to examine other subcategories of Reputation Management Software listed in our base of SaaS software reviews.
Since each company has specific business requirements, it is prudent for them to desist from looking for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such an app even among market-leading software solutions. The smart thing to do would be to list the various important elements that require consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Guestmeter Reputation Management Software reviews and look into each of the other apps in your shortlist in detail. Such exhaustive research can ensure you weed out ill-fitting systems and zero in on the system that presents all the features you require for business success.
How Much Does Guestmeter Cost?
Guestmeter Pricing Plans:
Free Trial
Small
$49/property/month
Medium
$149/property/month
Large
$240/property/month
X-Large
$349/property/month
What are Guestmeter pricing details?
Guestmeter Pricing Plans:
Free Trial
Small
$49/property/month
Medium
$149/property/month
Large
$240/property/month
X-Large
$349/property/month
Guestmeter offers a 7-day free trial. Here are more details on Guestmeter’s enterprise pricing plans:
Small – $49/property/month
- 250 SMS/Email Survey per month
- Printable QR Cards
- Lobby Kiosk
- Integration
- Multi-Property Management
- Alerts & Notifications
- 24/7 Support
Medium – $149/property/month
- 1000 SMS/Email Survey per month
- Printable QR Cards
- Lobby Kiosk
- Integration
- Multi-Property Management
- Alerts & Notifications
- 24/7 Support
Large – $240/property/month
- 2000 SMS/Email Survey per month
- Printable QR Cards
- Lobby Kiosk
- Integration
- Multi-Property Management
- Alerts & Notifications
- 24/7 Support
X-Large – $349/property/month
- 3000 SMS/Email Survey per month
- Printable QR Cards
- Lobby Kiosk
- Integration
- Multi-Property Management
- Alerts & Notifications
- 24/7 Support
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
1
We are aware that when you choose to buy a Reputation Management Software it’s important not only to see how experts score it in their reviews, but also to discover whether the real users and companies that bought these solutions are genuinely happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Guestmeter reviews across a wide array of social media sites. The information is then presented in an easy to digest way showing how many people had positive and negative experience with Guestmeter. With that information at your disposal you will be equipped to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Guestmeter?
Guestmeter integrates with the following software:
- Cloudbeds
- Mews
- Paypal
- Chargebee
You can also connect third-party apps with Guestmeter using Zapier or Guestmeter’s API.
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