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Guesty Review

Guesty
Our score: 9.0 User satisfaction: 100%

What is Guesty?

Guesty is a cloud-based, property management system designed exclusively for Airbnb and vacation rental managers. The platform was created with one purpose in mind – to tackle the needs of many property managers worldwide by providing them automation tools, reporting capabilities and channel management. Guesty allows you to oversee every area of daily operations and maintain high quality service for clients. You can also manage more properties through multiple Airbnb accounts together with over two dozen different booking platforms. All of these you can do on one unified dashboard, inbox and calendar, with the 24/7 guest communication service available for you to support and screen your guests.

Dubbed as the ultimate solution to handle all aspects of your property management business, Guesty combines the convenience of scalability to suit your operation and the power of automation that streamlines everything from messaging and reviews to pricing and tasks. You can generate reports on listings, guest data and reservations as well as supervise bookings websites and payment processing. Furthermore, you’ll have all your data centralized for easy access, search, reporting and sharing anytime right from your dashboard.

Overview of Guesty Benefits

Powerful Automation

Guesty provides you an array of automation tools to handle repetitive tasks and streamline business operations. Everything from listing pricing, replying to guests, and reviewing staff tasks can be automated to help you shift precious time from daily operational management and focus more on strategically expanding your business. You can create sequences of customized messages and have them conveyed out to guests before, during or after their stay; choose the time to have messages delivered; and select the medium you want them sent such as email, SMS, or Airbnb platform.

Likewise, your physical presence in the office won’t be a problem since you can have an instant reply sent out as soon as you get an inquiry with an Automated Answering Machine, allowing you to maintain consistent response rate on Airbnb. In addition, you can develop a set of pricing rules through the Auto Pricing feature to maximize profits from each listing. Whether it’s a calendar gap that needs to be filled in or a price drop of remaining un-booked days, you can optimize your nightly rates according to your pre-defined specifications. Meanwhile, Auto tasks enables you to automate tasks for ground staff such as assigning cleanings, maintenance, or a check-in and have said tasks automatically delivered to them each time a new reservation comes in.

Centralized Operation

Your entire business tasks and processes can be run through the Guesty Dashboard. You can collect and view any information about your guests, reservations, listings and staff; automate your daily activities, such as communication with guests and staff, reservations management; and handle calendars from multiple booking sites simultaneously, all from the convenience of a centralized operation in your dashboard. Coupled with the system’s top-notch automation, you can manage and assign your entire team’s tasks and work schedules, automatically generate assignments for cleaning and check-ins, as well as track in real time the progress of each task.

Intuitive, all-in-one operation with the dashboard gives you complete management control and unparalleled efficiency. You easily gather data, accessed them from a centralized repository, generate reports, and share them quickly – all automated and hassle-free. Moreover, you are afforded the amenity of organizing all your inventory, information and communication in one place.

Multiple Channel Management

Smoothly distribute and manage listings through multiple channels and websites with Guesty’s Channel Management function. It allows you to seamlessly distribute your listings through more than 30 major online travel agencies and vacation rental sites – such as Airbnb, Booking.com, HomeAway, Tripadvisor, VRBO, Expedia and more. All availability and pricing from your channels are synced into one Multi-Calendar which you can adjusts to include last minute deals, season, or any other changes. This ensures that you get the most updated view of all your properties, regardless of where they are listed.

You may think managing multiple-channel listing is a complicated matter; fact is, it is. Guesty takes care of that by integrating all your property listings from dozens of short-term and vacation rental sites into your Guesty Dashboard and managing all of them from a single account. No more logging in to various platforms just to see and find availability of your properties on different channels. Guesty removes the guest work and gives you accurate, relevant and real time data for productive and profitable management.

Seamless Payment Processing

You can utilize Guesty’s seamless payment processing system designed specifically for property managers for an easy and reliable collection of accommodation fares, together with all reservation related fees. All charges are accumulated under the guest’s reservation and can be safely debited upon check-out or at any time based on your company’s policies. You get the ability to receive and process payments, track transactions and swiftly send guests their receipts. With all transaction details and credit card information securely stored and saved, you do away from requiring returning guests to provide you with billing information again.

Guesty’s reporting tool allows you to create weekly summaries of payments, cancellations, and check-ins; customize specific reports to your needs; and have them delivered when you choose. Furthermore, similar to a hotel amenity, you can encourage your guests to purchase concierge goods or services and pay after the stay, or cross sell a supplementary car service, gift baskets, special drinks, or travel accessories.

Overview of Guesty Features

  • Property Management
  • Channel Management
  • Unified Inbox
  • Automation Tools
  • Reporting Tools
  • Staff Management App
  • Website Creation
  • Payment Processing
  • 24/7 Guest Communication

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Guesty Position In Our Categories

Keeping in mind businesses have specific business requirements, it is only logical they steer clear of going for an all-encompassing, ”best” business program. At any rate, it would be difficult to discover such a software product even among branded software solutions.
The practical thing to undertake should be to take note of the several critical aspects that demand careful thought such as key features, price plans, technical skill levels of the employees, organizational size, etc. Then, you must conduct your research thoroughly. Have a look at some of these Guesty analyses and check out each of the software programs in your shortlist in detail. Such well-rounded research guarantees you keep away from unsuitable software solutions and subscribe to the one that delivers all the features you require company requires for success.

Position of Guesty in our main categories:

TOP 5

Guesty is one of the top 5 Hotel Management Software products

If you are interested in Guesty it could also be beneficial to examine other subcategories of Hotel Management Software gathered in our base of SaaS software reviews.

There are popular and widely used solutions in each software category. But are they necessarily the best fit for your company’s specific requirements? A popular software application may have thousands of users, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few Guesty Hotel Management Software reviews and mull over the elements that you want in the software such as the cost, main features, available integrations etc. Then, shortlist a few solutions that fit your wants. Check out the free trials of these platforms, read online reviews, get clarifications from the maker, and do your homework systematically. This in-depth research is sure to aid you select the most excellent software solution for your company’s unique wants.

How Much Does Guesty Cost?

Guesty Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

As every property management company is unique, the pricing model is based on specific needs. Generally, the service charges 2% to 5% of each booking depending on the number of listings you manage and the different features you avail. Considering individual unique requirements, you can choose anything from software-only to the full package that includes the 24/7 Guest Communication Service.

The vendor also offers a free demo in which you can see all the key aspects of the software in action.

User Satisfaction

Positive Social Media Mentions 6
Negative Social Media Mentions 0

We realize that when you make a decision to buy Hotel Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Guesty reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Guesty. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Guesty Comparisons

Guesty user reviews

Even a 60 year old man can launch a Multimillion dollar Airbnb Biz from a Notebook and a Phone!!!

Read full review >
Christopher Bell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 12.01.2018 Company Size: N/A Industry: N/A

What are Guesty pricing details?

Guesty Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

As every property management company is unique, the pricing model is based on specific needs. Generally, the service charges 2% to 5% of each booking depending on the number of listings you manage and the different features you avail. Considering individual unique requirements, you can choose anything from software-only to the full package that includes the 24/7 Guest Communication Service.

The vendor also offers a free demo in which you can see all the key aspects of the software in action.

What integrations are available for Guesty?

Guesty’s open API allows easy integration with external tools, services, and systems with your account. With the Guesty App, you can conveniently generate multiple access tokens that you can apply with the vendors and tools that you use.

Guesty average rating:

Average score
5/5 (1 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Christopher Bell

PROS: The People are the Genius of Guesty, The Platform has endless Possibilities, so, ask Guesty what you need, and they will produce it!

CONS: 12 - 35 year olds have the Web-Based Gene and can flawlessly navigate the Intuitive Structure of Guesty. As an Elder, it took me a while, 45-60 days to trust the Intuitiveness of the Platform and bring on some NexGen, Millennials onto the Team for things to really start Singing!!

Reviewed 2 years ago

Read full review >

The least favorable review

Christopher Bell

PROS: The People are the Genius of Guesty, The Platform has endless Possibilities, so, ask Guesty what you need, and they will produce it!

CONS: 12 - 35 year olds have the Web-Based Gene and can flawlessly navigate the Intuitive Structure of Guesty. As an Elder, it took me a while, 45-60 days to trust the Intuitiveness of the Platform and bring on some NexGen, Millennials onto the Team for things to really start Singing!!

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
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  • Most positive
  • Most negative

Even a 60 year old man can launch a Multimillion dollar Airbnb Biz from a Notebook and a Phone!!!

Read full review >
Christopher Bell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 12.01.2018 Company Size: N/A Industry: N/A

PROS: The People are the Genius of Guesty, The Platform has endless Possibilities, so, ask Guesty what you need, and they will produce it!

CONS: 12 - 35 year olds have the Web-Based Gene and can flawlessly navigate the Intuitive Structure of Guesty. As an Elder, it took me a while, 45-60 days to trust the Intuitiveness of the Platform and bring on some NexGen, Millennials onto the Team for things to really start Singing!!

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Reviewed By Louie Andre
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