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Hop Review

Hop
Our score: 8.0 User satisfaction: 99%

What is Hop?

Hop is a robust and comprehensive cloud-based property management software that incorporates all the core functionalities and capabilities needed by independent hotel owners, operators of large hotel chains or a small bed and breakfast need to run their business smoothly while maximizing their revenue. It is a platform created to service each and every business type and size in the entire tourism and hospitality industry.

Built on the experience and expertise of hoteliers, Hop is made to be very friendly to hotel owners and their staff, enabling them to get fully acquainted with the system right off the bat and rapidly deploy and implement the software to streamline their operations and simplify their tasks to ensure guests are satisfied and happy and the revenue continuously streams in.

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Overview of Hop Benefits

Hop gives you a cloud-based property management software that unifies all the features and tools you need to help you manage your business effortlessly and generate huge income, whether you’re running a grand hotel frequented by royalties and celebrities or a string of rustic, homely cabins hidden in a forest paradise. Being a cloud-based platform, Hop makes it easy for you to stay on top of your business operations, access information and analytics, and make quick and smart business decisions even if you are in a different timezone.

By incorporating all the tools you need in a single, unified property management platform, Hop eliminates the need of getting or subscribing to multiple software or business systems. You don’t have to have separate software to handle bookings and reservations and another tool for managing your revenue.

Running your business with a plethora of different systems is challenging as it is clunky, cumbersome, and time-intensive among other things. And it affects your bookings and occupancy rates in a very adverse way.

With Hop helping you run the show, you are able to streamline the delivery of your business, make it easy for your guests to book your facilities, and eliminate overbookings. All these translate to a huge increase in occupancy rates and hundreds of happy and satisfied guests, which then results in more guests and revenue coming your way.

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Overview of Hop Features

  • Hotel Rooms Booking Engine
  • Fully Integrated Cloud System
  • Property Management System
  • Distribution Channel Manager
  • Real-Time Revenue Management
  • Simple & Easy Onboarding Process
  • EPOS Integration
  • Events Management Platform

What Problems Will Hop Solve?

1. Expensive legacy based systems

As hoteliers, the Hop founders were becoming increasingly frustrated at lots of expensive legacy-based systems designed in the early 2000s, with bits bolted on and run by other companies. Hop was developed to streamline the systems, creating efficiencies and cost savings.

2. Multiple systems

Traditionally, hotels have had to juggle with three different software packages to successfully manage their property, a PMS, a booking engine and EPoS. Dealing with different suppliers, with different fees and different processes can be a real headache.

Hop overcomes these challenges by offering a very competitively priced, high-value, fully-integrated, cloud-based PMS in one simple-to-use package. Aimed at the hospitality industry regardless of size or number of rooms, the solution has been developed to be cloud-based and responsive to work on all devices.

3. Event Management

The integrated event management solution allows hotels to integrate the management of events into one seamless product.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Hop Position In Our Categories

Because companies have distinct business needs, it is only wise that they abstain from seeking an all-in-one, ideal business program. Having said that, it would be almost impossible to stumble on such an app even among widely used software solutions. The logical step to do should be to make a list of the various main factors that entail inspection including important features, costing, technical skill capability of staff members, company size, etc. The second step is, you should perform your research to a full extent. Have a look at some Hop analyses and explore the other software programs in your shortlist more closely. Such detailed research ensures you avoid ill-fitting software products and pay for the system that provides all the features your business requires to be successful.

Position of Hop in our main categories:

TOP 50

Hop is one of the top 50 Hotel Management Software products

If you are considering Hop it could also be beneficial to check out other subcategories of Best Hotel Management Software gathered in our database of SaaS software reviews.

Every enterprise has different wants and requires an application that can be personalized for their size, type of employees and clients, and the specific industry they are in. For these reasons, no system can offer perfect functionality off-the-shelf. When you try to find a software product, first be sure what you need it for. Read some Hop Best Hotel Management Software reviews and ask yourself do you desire basic tools or do you require complex features? Are there any industry-specific tools that you are looking for? Find the answers to these questions to assist your search. There are plenty of factors that you need to reflect on and these include your budget, specific business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally select the platform that provides all that you require to boost your firm competence and productivity.

How Much Does Hop Cost?

Hop Pricing Plans:

Free Trial

HOP Plan

£150/month

B&B's/self-accommodation

Starts at £75/month

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What are Hop pricing details?

Hop Pricing Plans:

Free Trial

HOP Plan

£150/month

B&B's/self-accommodation

Starts at £75/month

Access all the Hop tools and technology you need to efficiently run your hotel while delivering an exceptional guest experience. Our straightforward and honest pricing is based on the number of hotel rooms or properties you want to manage.

There are no hidden costs, just one simple monthly fixed fee.

  • Property Management System
  • Booking Engine
  • Channel Manager
  • Event Manager
  • Revenue and Reporting
  • Dedicated Onboarding Project Manager
  • HopAcademy Training
  • 24/7 UK Customer and Technical Support

From as little as £150 per month. Price is based on your number of rooms. B&B’s/self-accommodation from £75 per month.

We also offer custom tailor-made packages to suit your multi-property hotel group or chain.

User Satisfaction

Positive Social Media Mentions 113
Negative Social Media Mentions 1

We are aware that when you decide to buy a Hotel Management Software it’s important not only to see how professionals evaluate it in their reviews, but also to check if the actual users and companies that bought this software are indeed satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Hop reviews across a wide array of social media sites. The data is then displayed in an easy to understand way indicating how many people had positive and negative experience with Hop. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Hop?

Our trusted partners have been carefully selected to provide you with access to the best products, services, and software. Our aim is to drive real value for both our clients and partners.

Tevalis

Developed with adaptability and flexibility in mind, the Tevalis Technology Ecosystem compromises an evolving suite of innovative Front of House and Back of House platforms that meet the specific requirements of operations across all sectors, both now and in the future.

website.tevalis.com

 

 

ResDiary 

An online reservation system designed to help hospitality operators run a smooth service. Over nine thousand restaurants, bars, clubs, and hotels across the world use ResDiary to manage their bookings, from taking online reservations to managing tables, selling tickets, and taking online payments. 

resdiary.com 

 

Fiserv 

Fiserv aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence. 

merchants.fiserv.com/en-us/ 

 

SiteMinder 

SiteMinder is the global hotel industry’s leading guest acquisition platform. They provide a Channel Manager, competitive and market insights, and a Global distribution system. 

siteminder.com 

 

Octopus Revenue 

Octopus Revenue distributes, supports, installs and implements powerful, enterprise EPoS software. They are a market-leading UK and European EPoS software provider built for the hospitality, leisure and retail industries. 

 

Paymentsense 

Paymentsense specialises in providing credit and debit card processing services for UK Small and Medium business. As an independent company, they provide exceptional card process rates, 24/7 UK based customer service and the fastest turnaround in the industry 

paymentsense.com 

 

Hotel Cloud 

Hotel Cloud is the only solution to combine revenue and marketing management. 

They collate hundreds of data sources and combine them with cutting-edge machine learning, presenting you with the optimum rates and marketing opportunities for any moment in time. 

hotel.cloud 

 

GuestRevu 

GuestRevu help hotels, groups, tour operators and activities across the world get a better understanding of their guests through the data and insights gained from their guest feedback and online reviews, improve guest satisfaction and drive direct bookings. 

Guestrevu.com 

 

Full Partner List:

Tevalis 

ResDiary 

Fiserv 

Lloyds Cardnet 

SiteMinder 

Xsensis 

Octopus Revenue 

Payment Sense 

Evalon 

WorldPay 

GlobalPay 

HotelRes 

Sabre 

Clover 

Xero 

Hotel Cloud 

GuestRevu 

Quickbooks 

Sage 

Netsuite 

ICR Touch 

Onity  

 

 

 

 

 

 

 

 

 

Hop User Reviews

Hop average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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More reviews from 1 actual users:

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We started in September with HOP

Read full review >
Emmanuel  Moine
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.05.2021 Company Size: 11-50 Employees Industry: Hospitality

PROS: Low cost, easy to use, offering lots of practical options...

CONS: Company needs to become bigger!

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Hop user reviews

We started in September with HOP

Read full review >
Emmanuel  Moine
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.05.2021 Company Size: 11-50 Employees Industry: Hospitality
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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